Legion Furniture

To Whom It May Concern,We have received a letter of complaint 3-29-I have included documents of [redacted] and [redacted] his wifeWe did send out a replacement to the customerPlease review the e-mails I have providedI would like to straighten this out as soon as possible, and will wait until I hear from youIf you any further questions, please feel free to contact me.Thank you for your prompt attention to this matter.Sincerely, [redacted]

To Whom It May Concern,We have received a letter of complaint 4-6-I have provided the return the bill of loading please -provide the document to [redacted] and they need to schedule the pick up with the [redacted] companyWhen we receive the item back to our warehouse we can refund the customer.Thank you for your prompt attention to this matter.Sincerely, [redacted] ***

I am rejecting this response because: I am really upset with all this.
All I received was a defective vanity top that is arched in the middle and it cant be installed straight on the vanity. Also the drain hole is all deformed. The mirror they sent me is not the one that comes with the set  (Se attached  pictures)
I PAID $700.00 for this set and now I just paid $180 MORE for what they called a replacement.
Finally, I spent a lot of money on a brand new bathroom with a vanity set that looks like a piece of junk. I am very disappointed and I request a cash refund for me to go and buy a decent vanity.
Thank you very much for your response.
[redacted]

To Whom It May Concern,We have received a letter of complaint 3-29-16. I have included documents of [redacted] and [redacted] his wife. We did send out a replacement to the customer. Please review the e-mails I have provided. I would like to straighten this out as soon as possible, and will wait until I...

hear from you. If you any further questions, please feel free to contact me.Thank you for your prompt attention to this matter.Sincerely,[redacted]

To Whom It May Concern,We have received a letter of complaint 4-6-16. I have provided the return the bill of loading please -provide the document to [redacted] and they need to schedule the pick up with the [redacted] company. When we receive the item back to our warehouse we can refund the customer.Thank you for your prompt attention to this matter.Sincerely,[redacted]

Review: I purchased a vanity set online from [redacted] for a house we are remodeling in the [redacted] where I was transferred with the military a few years ago.

Here, where we live, we are forced to buy most of the things online because of the distance from the main land; this means that we receive lots of boxes in the mail every day especially now that we are remodeling a house.

The item took a while to be shipped because it was on back order. It was finally delivered and it was placed inside the downstairs enclosure in a very safe place with many other boxes until I finish the remodeling of the bathroom.

I was finally able to finish the bathroom and when I opened the box to take the vanity out to install it, the top and the mirror where all broken in pieces and the vanity was all damaged inside.

I called the customer service department at [redacted] where we purchased the vanity to try to find a solution for this situation and they said that nothing can be done since the item was delivered more than a month ago. All they did was giving us the contact information of the manufacturer, Legion Furniture, for us to contact them to see if this can be covered by their guarantee.

I called Legion Furniture and I was able to talk to the office manager named [redacted] and she offered to “sell” us the top alone and we accepted it, understanding that it was our mistake for not reading [redacted] return policy.

I have been e mailing and calling Legion Furniture several times for over a week and I haven’t heard anything about my vanity top. She asked for my credit card # but nothing has been done about it.

I feel as a consumer that I have been robed since I spent almost $700 in a piece of furniture that I will have to throw away and no one wants to assume responsibility of the condition of the item received.

[redacted] refused my claim using their return policy as the perfect excuse and Legion Furniture is not paying the attention I deserve as a customer. The way the item was prepare for delivery wasn’t the way a fragile item is suppose to be handled. Everything came in the same box, the top wasn’t attached to the vanity and the mirror was in a very thin box inside the same package.

As a consumer I believe I deserve a refund or a replacement no matter how long I bought the item. I have pictures that support all this.

[redacted]Desired Settlement: Item delivered in unacceptable condition and both, the seller and the manufacturer refuse to reimburse the money paid

Business

Response:

To Whom It May Concern,