We called the consumer and discussed his compliant The consumer never reached out to us directly and we are happy to say that we will be able to help him and get what he wants!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey made several email contacts and responded promptlyWhen they found the best way to compensate, they called and made sure to speak in personI was grateful for their efforts and feel that they actually went above and beyond to make the customer (me in this case) happyIn hindsight I wish I had given them more time to deal with the issue at hand before contacting the Revdex.com and being aggressively vocal about my frustrationThe Lego company still focuses on the customer and does things to help them out when possible Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I hVe replies many times with all questions they have asked of meMy transaction record was sent once located and we never headed bsck from you The original and receipt returned to you and we were advised would be replaced by your customer service teamBelow is the credit card transaction This would have ink ketchup item You have failed me and continue to fail meI will have to pursue this if not resolved and I don't understand why Lego doesn't want to handle thisI have reached out for many months on this almost a hers now and they have been horrible LEGO SHOP@HOME ###-###-####11/12/2009$ Sincerely, [redacted]
The LEGO set the consumer claims to have returned to us has not been produced by the LEGO group since We have done an extensive search and LEGO systems inchas never received any returned product from this consumerShe is also unable to provide us with a legitimate proof of purchase or shipping/delivery confirmationIn our email exchanges she has ignored most of our questions and she is also unable to provide us with a phone number we can to call her on We regret that we cannot assist her any further
We called the consumer, apologized for the poor experience and provided her with another free promotional itemThe consumer said she was satisfied with our solution face="Times New Roman">
After reviewing this complaint LEGO systems inchas released the order the consumer placed with his VIP point balance as requestedOur view or policy on not selling LEGO products to resellers has not changed and we stand firm in our decision to not allow this consumer to order LEGO product directly from us
This customer’s order was cancelled by our automated payment processing system because certain criteria were not met or red flaggedThe customer was never charged for her order and the pre-authorization has been removed automaticallyWe are very sorry that the consumer was unable to shop with LEGO systemsAt the time the consumer called us it was too late to send anything out before ChristmasIt simply would not have been possible to send product in time before Christmas, even with express deliveryThe advisor who took the call did follow our standard procedure although we do recognize that after reviewing the call it could have been handled with more empathy and this has since been addressed
We called the consumer and discussed his compliant The consumer never reached out to us directly and we are happy to say that we will be able to help him and get what he wants!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey made several email contacts and responded promptlyWhen they found the best way to compensate, they called and made sure to speak in personI was grateful for their efforts and feel that they actually went above and beyond to make the customer (me in this case) happyIn hindsight I wish I had given them more time to deal with the issue at hand before contacting the Revdex.com and being aggressively vocal about my frustrationThe Lego company still focuses on the customer and does things to help them out when possible Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I hVe replies many times with all questions they have asked of meMy transaction record was sent once located and we never headed bsck from you The original and receipt returned to you and we were advised would be replaced by your customer service teamBelow is the credit card transaction This would have ink ketchup item You have failed me and continue to fail meI will have to pursue this if not resolved and I don't understand why Lego doesn't want to handle thisI have reached out for many months on this almost a hers now and they have been horrible LEGO SHOP@HOME ###-###-####11/12/2009$ Sincerely, [redacted]
The LEGO set the consumer claims to have returned to us has not been produced by the LEGO group since We have done an extensive search and LEGO systems inchas never received any returned product from this consumerShe is also unable to provide us with a legitimate proof of purchase or shipping/delivery confirmationIn our email exchanges she has ignored most of our questions and she is also unable to provide us with a phone number we can to call her on We regret that we cannot assist her any further
We called the consumer, apologized for the poor experience and provided her with another free promotional itemThe consumer said she was satisfied with our solution face="Times New Roman">
After reviewing this complaint LEGO systems inchas released the order the consumer placed with his VIP point balance as requestedOur view or policy on not selling LEGO products to resellers has not changed and we stand firm in our decision to not allow this consumer to order LEGO product directly from us
This customer’s order was cancelled by our automated payment processing system because certain criteria were not met or red flaggedThe customer was never charged for her order and the pre-authorization has been removed automaticallyWe are very sorry that the consumer was unable to shop with LEGO systemsAt the time the consumer called us it was too late to send anything out before ChristmasIt simply would not have been possible to send product in time before Christmas, even with express deliveryThe advisor who took the call did follow our standard procedure although we do recognize that after reviewing the call it could have been handled with more empathy and this has since been addressed