I would like to start by saying my initial experience at Downtown Nashville Nissan was greatMy salesperson, [redacted] was very helpful, friendly and attentiveWe were there late because the other people in finance left the one girl [redacted] to complete transactions of customers that were in the showroomMy mom and I thought that was ridiculous because we had been waiting when they left so there's no way they didn't see us and it would've been good team work and great customer service to help us get out of there before 10pmThat was the first straw but I was able to move beyond thatThen I was going back and forth with [redacted] when my temporary tags were about to expire so I could get a replacement since I hadn't received my plate in the mail yetI went up there and the guy that gave me my new temp tag gave me the card of the lady that deals with the tagsI gave her a call the next day to see if she could check on the status of the tags and I got no response at all from herI started to think either she didn't work there anymore or maybe she didn't know how to check her voicemail???? Finally received my plates two weeks later, with still no call from herThat was number twoSo to the point, it's time for my first oil changeI do a live chat on Downtown Nashville Nissan's website to ask if I need an appointment or if I can just come inThe lady doesn't really answer my question but she takes my information so someone from the service department can contact meI received no call or emailThe next day, I called and told the rep that I needed an oil change but I didn't get a call about an appointmentHe told me I didn't need one, that I could just come in anytime and that the service department didn't close until 6pmSo, I get myself and my daughter ready to goI left my house in Smyrna about 4pm, got to the dealership about 4:30- 4:Get my heavy, sleeping toddler out of the car and go inside to the desk where there is a lady sitting and a guy, who I'm assuming by his uniform was a mechanic, talkingI told her I was here for my oil change and she just made a noise and some-what of a sad faceI asked, "What? Am I tool late?"She said, "Yes, they stop doing oil changes at 4pm." To which I replied, "Well he didn't tell me that when I calledI appreciate it" and I walked outMy problem is 1- your customer service reps should know not only the service hours but when they stop performing certain servicesThe time and gas I wasted driving all the way from Smyrna to North Nashville, which is about almost miles, I could've went somewhere by my house and paid for itThe only reason I waited to go all the way out there in the first place was because it was freeYou should inform your customers so that time and gas is not wasted! Second, the girl and guy at the counter I felt both looked at me like 'Oh well, your fault' like I was the stupid oneThey didn't care at allI was so mad, I wanted to leave the car on the lot- of course it's mine by now but I'm to the point where I don't want to have anything to do with your companyI contacted two people from your company- before wasting my gas- and neither of them gave me any useful informationI called [redacted] that same day- Saturday- to get the number or information for the service manager and I have not heard anything from her yetWhen I purchased the car she was calling and texting me once a week but now because I have a complaint, you can't return a phone call? It's apparent that you don't care about your customers once you make and complete the saleI suggest if you want return and referred customers, you should give your customer service department and your service department the same information or training you give your sales people about how to treat customersI know from now on to save my gas and go to Instand Oil Change in MurfreesboroThey serviced my last car and always did a great job and they were always curteousI'm sure this will fall on deaf ears but I wanted to someone to see how unhappy I am and how my perception of Downtown Nashville Nissan has changed
If I could give this place a complete ZERO I would! I will NEVER buy another car or have any service done at Downtown Nashville Nissan! They completely screwed me over on a recall repair that they refused to make right. They also falsified my repair records.... stating that I had requested repairs in the past, when I absolutely did not. They even had the nerve to call me to buy a new car while my car was being repaired, and "new" problems kept being found. That makes me wonder if they were damaging my car just to get me to buy a new one, because of large repair bills.
In the past, they claimed to have fixed a problem that I asked them to repair. They called to say the repair had been completed, when I came back to get my car, NOTHING had been touched.
The service department employees are extremely rude and not very knowledgeable.... this is definitely evident from reading the other reviews on this site. They make up answers just to get you to go away, but the answers are ALWAYS in their favor. I know that's part of a car dealership, but this place definitely goes a step further to make the experience even worse.
Do yourself and a favor and skip this dealership. They don't back up their service repairs; you will be spammed with their constant e-mails, even after you request to be removed from their list over and over; and get sketchy service when you bring your car in for repairs. There are plenty of other nissan dealerships in Nashville to go to, so save yourself the trouble and go to those!
I would like to start by saying my initial experience at Downtown Nashville Nissan was great. My salesperson, [redacted] was very helpful, friendly and attentive. We were there late because the other people in finance left the one girl [redacted] to complete transactions of 4 customers that were in the showroom. My mom and I thought that was ridiculous because we had been waiting when they left so there's no way they didn't see us and it would've been good team work and great customer service to help us get out of there before 10pm. That was the first straw but I was able to move beyond that. Then I was going back and forth with [redacted] when my temporary tags were about to expire so I could get a replacement since I hadn't received my plate in the mail yet. I went up there and the guy that gave me my new temp tag gave me the card of the lady that deals with the tags. I gave her a call the next day to see if she could check on the status of the tags and I got no response at all from her. I started to think either she didn't work there anymore or maybe she didn't know how to check her voicemail???? Finally received my plates two weeks later, with still no call from her. That was number two. So to the point, it's time for my first oil change. I do a live chat on Downtown Nashville Nissan's website to ask if I need an appointment or if I can just come in. The lady doesn't really answer my question but she takes my information so someone from the service department can contact me. I received no call or email. The next day, I called and told the rep that I needed an oil change but I didn't get a call about an appointment. He told me I didn't need one, that I could just come in anytime and that the service department didn't close until 6pm. So, I get myself and my daughter ready to go. I left my house in Smyrna about 4pm, got to the dealership about 4:30- 4:40. Get my heavy, sleeping toddler out of the car and go inside to the desk where there is a lady sitting and a guy, who I'm assuming by his uniform was a mechanic, talking. I told her I was here for my oil change and she just made a noise and some-what of a sad face. I asked, "What? Am I tool late?". She said, "Yes, they stop doing oil changes at 4pm." To which I replied, "Well he didn't tell me that when I called. I appreciate it" and I walked out. My problem is 1- your customer service reps should know not only the service hours but when they stop performing certain services. The time and gas I wasted driving all the way from Smyrna to North Nashville, which is about almost 30 miles, I could've went somewhere by my house and paid for it. The only reason I waited to go all the way out there in the first place was because it was free. You should inform your customers so that time and gas is not wasted! Second, the girl and guy at the counter I felt both looked at me like 'Oh well, your fault' like I was the stupid one. They didn't care at all. I was so mad, I wanted to leave the car on the lot- of course it's mine by now but I'm to the point where I don't want to have anything to do with your company. I contacted two people from your company- before wasting my gas- and neither of them gave me any useful information. I called [redacted] that same day- Saturday- to get the number or information for the service manager and I have not heard anything from her yet. When I purchased the car she was calling and texting me once a week but now because I have a complaint, you can't return a phone call? It's apparent that you don't care about your customers once you make and complete the sale. I suggest if you want return and referred customers, you should give your customer service department and your service department the same information or training you give your sales people about how to treat customers. I know from now on to save my gas and go to Instand Oil Change in Murfreesboro. They serviced my last car and always did a great job and they were always curteous. I'm sure this will fall on deaf ears but I wanted to someone to see how unhappy I am and how my perception of Downtown Nashville Nissan has changed.
I would like to start by saying my initial experience at Downtown Nashville Nissan was greatMy salesperson, [redacted] was very helpful, friendly and attentiveWe were there late because the other people in finance left the one girl [redacted] to complete transactions of customers that were in the showroomMy mom and I thought that was ridiculous because we had been waiting when they left so there's no way they didn't see us and it would've been good team work and great customer service to help us get out of there before 10pmThat was the first straw but I was able to move beyond thatThen I was going back and forth with [redacted] when my temporary tags were about to expire so I could get a replacement since I hadn't received my plate in the mail yetI went up there and the guy that gave me my new temp tag gave me the card of the lady that deals with the tagsI gave her a call the next day to see if she could check on the status of the tags and I got no response at all from herI started to think either she didn't work there anymore or maybe she didn't know how to check her voicemail???? Finally received my plates two weeks later, with still no call from herThat was number twoSo to the point, it's time for my first oil changeI do a live chat on Downtown Nashville Nissan's website to ask if I need an appointment or if I can just come inThe lady doesn't really answer my question but she takes my information so someone from the service department can contact meI received no call or emailThe next day, I called and told the rep that I needed an oil change but I didn't get a call about an appointmentHe told me I didn't need one, that I could just come in anytime and that the service department didn't close until 6pmSo, I get myself and my daughter ready to goI left my house in Smyrna about 4pm, got to the dealership about 4:30- 4:Get my heavy, sleeping toddler out of the car and go inside to the desk where there is a lady sitting and a guy, who I'm assuming by his uniform was a mechanic, talkingI told her I was here for my oil change and she just made a noise and some-what of a sad faceI asked, "What? Am I tool late?"She said, "Yes, they stop doing oil changes at 4pm." To which I replied, "Well he didn't tell me that when I calledI appreciate it" and I walked outMy problem is 1- your customer service reps should know not only the service hours but when they stop performing certain servicesThe time and gas I wasted driving all the way from Smyrna to North Nashville, which is about almost miles, I could've went somewhere by my house and paid for itThe only reason I waited to go all the way out there in the first place was because it was freeYou should inform your customers so that time and gas is not wasted! Second, the girl and guy at the counter I felt both looked at me like 'Oh well, your fault' like I was the stupid oneThey didn't care at allI was so mad, I wanted to leave the car on the lot- of course it's mine by now but I'm to the point where I don't want to have anything to do with your companyI contacted two people from your company- before wasting my gas- and neither of them gave me any useful informationI called [redacted] that same day- Saturday- to get the number or information for the service manager and I have not heard anything from her yetWhen I purchased the car she was calling and texting me once a week but now because I have a complaint, you can't return a phone call? It's apparent that you don't care about your customers once you make and complete the saleI suggest if you want return and referred customers, you should give your customer service department and your service department the same information or training you give your sales people about how to treat customersI know from now on to save my gas and go to Instand Oil Change in MurfreesboroThey serviced my last car and always did a great job and they were always curteousI'm sure this will fall on deaf ears but I wanted to someone to see how unhappy I am and how my perception of Downtown Nashville Nissan has changed
If I could give this place a complete ZERO I would! I will NEVER buy another car or have any service done at Downtown Nashville Nissan! They completely screwed me over on a recall repair that they refused to make right. They also falsified my repair records.... stating that I had requested repairs in the past, when I absolutely did not. They even had the nerve to call me to buy a new car while my car was being repaired, and "new" problems kept being found. That makes me wonder if they were damaging my car just to get me to buy a new one, because of large repair bills.
In the past, they claimed to have fixed a problem that I asked them to repair. They called to say the repair had been completed, when I came back to get my car, NOTHING had been touched.
The service department employees are extremely rude and not very knowledgeable.... this is definitely evident from reading the other reviews on this site. They make up answers just to get you to go away, but the answers are ALWAYS in their favor. I know that's part of a car dealership, but this place definitely goes a step further to make the experience even worse.
Do yourself and a favor and skip this dealership. They don't back up their service repairs; you will be spammed with their constant e-mails, even after you request to be removed from their list over and over; and get sketchy service when you bring your car in for repairs. There are plenty of other nissan dealerships in Nashville to go to, so save yourself the trouble and go to those!
I would like to start by saying my initial experience at Downtown Nashville Nissan was great. My salesperson, [redacted] was very helpful, friendly and attentive. We were there late because the other people in finance left the one girl [redacted] to complete transactions of 4 customers that were in the showroom. My mom and I thought that was ridiculous because we had been waiting when they left so there's no way they didn't see us and it would've been good team work and great customer service to help us get out of there before 10pm. That was the first straw but I was able to move beyond that. Then I was going back and forth with [redacted] when my temporary tags were about to expire so I could get a replacement since I hadn't received my plate in the mail yet. I went up there and the guy that gave me my new temp tag gave me the card of the lady that deals with the tags. I gave her a call the next day to see if she could check on the status of the tags and I got no response at all from her. I started to think either she didn't work there anymore or maybe she didn't know how to check her voicemail???? Finally received my plates two weeks later, with still no call from her. That was number two. So to the point, it's time for my first oil change. I do a live chat on Downtown Nashville Nissan's website to ask if I need an appointment or if I can just come in. The lady doesn't really answer my question but she takes my information so someone from the service department can contact me. I received no call or email. The next day, I called and told the rep that I needed an oil change but I didn't get a call about an appointment. He told me I didn't need one, that I could just come in anytime and that the service department didn't close until 6pm. So, I get myself and my daughter ready to go. I left my house in Smyrna about 4pm, got to the dealership about 4:30- 4:40. Get my heavy, sleeping toddler out of the car and go inside to the desk where there is a lady sitting and a guy, who I'm assuming by his uniform was a mechanic, talking. I told her I was here for my oil change and she just made a noise and some-what of a sad face. I asked, "What? Am I tool late?". She said, "Yes, they stop doing oil changes at 4pm." To which I replied, "Well he didn't tell me that when I called. I appreciate it" and I walked out. My problem is 1- your customer service reps should know not only the service hours but when they stop performing certain services. The time and gas I wasted driving all the way from Smyrna to North Nashville, which is about almost 30 miles, I could've went somewhere by my house and paid for it. The only reason I waited to go all the way out there in the first place was because it was free. You should inform your customers so that time and gas is not wasted! Second, the girl and guy at the counter I felt both looked at me like 'Oh well, your fault' like I was the stupid one. They didn't care at all. I was so mad, I wanted to leave the car on the lot- of course it's mine by now but I'm to the point where I don't want to have anything to do with your company. I contacted two people from your company- before wasting my gas- and neither of them gave me any useful information. I called [redacted] that same day- Saturday- to get the number or information for the service manager and I have not heard anything from her yet. When I purchased the car she was calling and texting me once a week but now because I have a complaint, you can't return a phone call? It's apparent that you don't care about your customers once you make and complete the sale. I suggest if you want return and referred customers, you should give your customer service department and your service department the same information or training you give your sales people about how to treat customers. I know from now on to save my gas and go to Instand Oil Change in Murfreesboro. They serviced my last car and always did a great job and they were always curteous. I'm sure this will fall on deaf ears but I wanted to someone to see how unhappy I am and how my perception of Downtown Nashville Nissan has changed.