Lehigh Valley Hospital and Health Network

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I received, at the most, three IV bags over the course of hours in the hospitalThe hospital is charging me over $for three IV bagsThis does not make sense Regards, [redacted]

June 20, Dear ***,This letter is in response to the above complaint filed for services rendered to ** [redacted] ’s son [redacted] at Lehigh Valley Hospital, from December 19, to December 21, under account number [redacted] .In reviewing this account with *** [redacted] , Administrator of Patient Financial Services we confirmed the following:• The total amount due on this account is $ 1,769.67• We are not contracted with [redacted] and therefore entitled to 100% of the billed amount• This account was pulled from our collection file before ever being sentI apologize for any incorrect information that may have been conveyed to ** [redacted] At no time was this account sent to a collection agency nor will her credit report be affected by this accountAn outstanding balance of $1,listed as patient liability still exists on this accountA copy of the detail bill is attached for your review, if you need financial assistance to help you resolve this balance please contact one of our Financial Counselor at ###-###-####.I again apologize for any inconvenience ** [redacted] experienced in trying to resolve this balancePlease contact me directly at ###-###-#### if you have any questions.Sincerely,

December 14, 2015Dear Whom it may concern,This letter is in response to your correspondence dated December 7, regarding a charge that [redacted] received for his December Fitness Center Membership Dues.The client was a Fitness Center Member signed up for reoccurring monthly billing at a rate of $per monthHe requested a cancellation of his membership on November 27th in writing as required through the membership contractAt that time the client stated that he was unable to use the fitness center for medical reasonsThe contract requires days noticeIf the client would have provided documentation that he is unable to use the facilities due to medical reasons from a physician we would have waived the December duesClarence was made aware of this at the time he cancelled his membership on November 27thUnfortunately he never provided that information to us therefore he was charged for the month of DecemberIf he would provide that to us now we will credit him his December dues.I apologize for any inconvenience [redacted] experienced in trying to resolve this issueIf you have additional concerns, please contact me at ###-###-####.Sincerely,Stephanie MDPT Rehabilitation and Fitness Manager

I will be brief. My wife has two calls into Lehigh Valley Health Network to make an appointment with a neurologist, but a month later, still no call. They must have forgotten her name and phone number. Ya Think?? Obviously, the NETWORK is far to big for it's size. Horrible communication and Horrible service. They don't GIVE A DAMN about anyone, unless you are a relative of an employee.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have been in touch with *** ***, who responded to the complaint I gave him what information I had regarding the missing check, from the main branch of my bank He stated that he will make an administrative adjustment to my bill so I will no longer receive billing He will contact their bank with the information I gave to locate where the check was wrongfully deposited, then he will contact me with the progress Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 9, 2015Dear *** ***,This letter is in response to your correspondence dated November 5, regarding a bill that *** *** received for her services from April 1, to May 30, under account numbers ***-*** and ***-***.Unfortunately our billing system prior to
August 1, does require therapy accounts to be billed monthly on separate statementsAs of August 1st our new billing system consolidates all the billing services onto one statementThe total balance owed on the accounts listed above is $*** *** has been making $monthly payments which she can continue to do without the need to sign a promissory noteOur billing process is on an automated system so if monthly payments are not received the accounts could automatically proceed to collections, so I ask that *** *** contact our office if she is unable to make a monthly payment so we can notate the system accordingly,I apologize for any inconvenience *** *** experienced in trying to resolve this issueIf you have additional concerns, please contact me at ***.Sincerely,Jeff H. Administrator, Patient Financial Services

November 9, 2015Dear *** ***,This letter is in response to your correspondence dated November 5, regarding a bill that *** *** received for her services from April 1, to May 30, under account numbers ***-*** and ***-***Unfortunately our
billing system prior to August 1, does require therapy accounts to be billed monthly on separate statementsAs of August 1st our new billing system consolidates all the billing services onto one statementThe total balance owed on the accounts listed above is $*** *** has been making $monthly payments which she can continue to do without the need to sign a promissory noteOur billing process is on an automated system so if monthly payments are not received the accounts could automatically proceed to collections, so I ask that *** *** contact our office if she is unable to make a monthly payment so we can notate the system accordingly,I apologize for any inconvenience *** *** experienced in trying to resolve this issueIf you have additional concerns, please contact me at ***Sincerely,
Jeff H.
Administrator, Patient Financial Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because the bag that I received in the Emergency Room was used within minutes and not replaced until seven hours laterThis means I am being billed for having an empty IV bag for seven hoursI let the ER personnel know that I was out of fluids in my bag They disconnected me from the IV bag I still had the connector in my wrist, but I was no longer connected to the bag This will become clear to Lehigh Valley Health Network when they check how many bags of fluid were scanned to me between the hours that they claim the first IV was administered I did not receive another bag until I agree that an antibiotic was administered from until 1948, but this was invoiced separately on my bill.
I agree with Lehigh Valley Health Network that I did in fact receive a third bag from to My dispute is centered around the amount of time I received hydration in the ER as well as the cost of the hydration I have not, and do not plan to dispute anything else from my bill I do not know the cost structure for the Lehigh Valley Health Network for labor or overhead in the emergency room, or for medicine/antibiotics Since I am not well versed in the cost of medications (like the antibiotics that were mentioned but billed separately) I have to trust that these charges are accurate My dispute is centered around the cost per hour of having bags (Just bags) of saline solution that costs a total of $3,and an additional but billed separately bag of antibiotics It does not take a medical professional to understand that these costs are excessive
I paid my bill because I received a letter from the Lehigh Valley Health Network that they would take further action if the billed remained unpaid I did not pay it because I agreed with the charges I paid the bill because I did not want it to reflect negatively on my credit This dispute will not be resolved until I receive a credit from the Lehigh Valley Health Network
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I went in at 230 pm I had to wait in the waiting room for 6 hours then I go back and when I was hooked up to all these machines I pressed the nurse button to go bathroom no One answered me I screamed please someone no one answered and I know they heard me I fell out the bed trying to get up because I almost peed myself when I went to the hallway I had to beg a woman to help me. I am a woman of all races in my family I am white this woman was black treated me like crap I'm pretty sure she was prejudiced. I didn't leave the hospital until 1145 I am so disgusted it's unbelievable I was given a number to complain tommorow but no one would talk to me about this issue and of me falling down.

I am currently going to LeHigh Valley Network office in Tannersville. The doctor I started with is no longer there. I can't get my prescriptions refilled even though I have requested one (5) times on their online interface that they want you to join; that according to them makes things easier. Seems only to make it easier to ignore you. When you call into the office if they answer you they never do what they say they will. Hence I have ran out of blood pressure meds that were requested (3) weeks ago. Supposed to be a Family practice. If you care about yourself or family don't go there. They don't care and are proud of it. The phone numbers they give you are endless loops designed only to frustrate you until you tire out trying to get your problem solved. One star is too high they should be a negative number. Will have to find another doctor and go thru the process all over again. Moved here from North Carolina.Should be illegal to be this awful.They really suck!

My son was born prematurely in this hospital. he stayed there for about 4 months and then got worse from getting CMV to medical neglect (an IV went bad for 2 shifts! The surgeon wanted to scoop his watery black meat out of his ankle). On top of that no communications what so ever! Many changes were made to his care but we got no communications. People in the NICU watched my 2 other older kids (5 and 4 years old) like hawk. Obviously they didn't even have common sense to know that a preemie may have young siblings.

Enough is enough. We transferred him down to CHOP on 11/17/2017 - a place provides family-center patient care - where my 2 kids have places to play, read, watch movie and more; where they can stay with us until we leave (no time restriction) and where we learned the word "Social worker or "Case manager".
You would think based on my son’s medical condition and the amount of time there, a social worker or case manager would come to meet us or call us. No.
When the social worker at CHOP asked us whom was the social worker at LVHN she can contact to get the process going. It's a joke. No such person and nothing done in LVHN. We had to start the SSI and Medicaid process when he was at CHOP. In other words, due to the delays in applying the SSI and medical assistance, we have to pay all the bills from LVHN for the medical neglects, incidents and unsatisfied services ourselves!

This is a hospital that you won't find "Family/patient relation" or "Complaint" or "Feedback" on their website. But you certainly will find empty beds in their NICU with a high ego and incompetent director and employees on furlough.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:What the LVHN Fitness Center has forgot to tell you was that
I was\am on a medical freeze from 5\27\15 until released from my doctor. A
note\letter from my doctor was given to them on 5\27\15 and they froze my account
until I was released to return to the gym, BTY that still hasn’t happened. I received
a letter from them postmarked Thursday, 11\19\15 which was received by me Monday,
11\23\15 informing me that my medical freeze was expiring on 11\27\15 and that
I need to provide them either with another note from my doctor and a note from
my doctor stating that I can return to the gym. Please remember the original
note supplied to them was dated 5\27\15 and given to them on 5\27\15 and stated
“no gym until cleared”. Some statements from me… Since when does a note from a fully qualified medical
individual restricting access because of a medical condition, expire. Maybe in
a total disability claim definitely in a gym membership.Even though I wasn’t released, LVHN FitnessOne gave me from
11\23 to 11\27, 5 days mind you, to contact a doctor to either get a new note
saying I still can’t access the gym or supply them a note that I can access the
gym. Either way they were requesting a doctor’s note. Please remember during
this restriction I was and still am not allowed to enter the gym because of
their policy but they want to charge me. When was the last time you attempted
to get a well visit appointment with your doctor, within 5 days’ notice, I
think not. LVHN = Lehigh Valley Health Network BTY. LVHN are also the
local hospital in the Allentown PA area and the greater Lehigh Valley for that
matter. My doctor is also employed\partnered with them, interestingly enough to
get either note, actually two notes I’ll explain later, I would have had to
visit 2 LVHN doctors, my PCP and my heart doctor. 2 visits = 2 copays = $40.
Insurance would have been charged, wonder why we pay so much for health care,
in excess of $100. Interesting isn’t it either way LVHN would have made close
to $184. whatever the response was. My math, copay = $40, insurance reimbursement
of $100 and the one month of gym membership they hit me for $44.I reject their response because of the short notice to get
their requested documentation and my original documentation dated 5\26\15 specify
states until cleared, since when does that expire. As far as the cancelation
that was my only possible choice with the information at hand on 11\24\15.
Before I could have gotten an appointment with the two doctors they would have
charged me many more months of service I was medically unable to utilize.I have copies of all documents mentioned in this note.
Regards,
[redacted]

February 23, 2018Dear [redacted],This letter is in response to your inquiry pertaining to the above-referenced consumer complaint. The claimant's son received services at Lehigh Valley Health Network on January 29, 2015 for injuries received in auto accident and we billed [redacted] Auto...

Insurance on February 7, 2015. On May 5, 2015 we were advised by the [redacted] Auto claims adjuster [redacted] they were unable to process the claim for payment because the patient never completed the PIP (personal injury protection) form. Subsequently a bill was generated in the amount of $5,252.43 to the patient since he was not compliant with providing the requested information to his auto insurance for LVHN to receive payment. There was no payment received on the account and it was transferred to [redacted] collection agency on November 27, 2015 and then to [redacted] collection agency on May 28, 2016.On June 13, 2016 we received a phone call from the claimant, informing us we were sending the bill to her name in error and the bill should be in her son's name. At that time we removed the account from collections at [redacted] and advised them it was sent in error and we updated the billing information to the claimant's son and he was subsequently billed on four separate occasions without LVHN receiving payment. The account was transferred to [redacted] collection agency on October 21, 2016 and then to [redacted] Collection Agency on April 25, 2017.Lehigh Valley Health Network does not report to credit bureaus, therefore this account was never on the claimant's credit report. I also confirmed with [redacted] and [redacted] they do not have this account open in their system.Thank you for bringing this concern to our attention. We continually provide education, and training to our staff, as Lehigh Valley Health Network strives to provide exceptional customer service. Should you have any further questions, please do not hesitate to contact me.Sincerely,Karen H. Supervisor of Collections

December 14, 2015Dear Whom it may concern,This letter is in response to your correspondence dated December 7, 2015 regarding a charge that [redacted] received for his December Fitness Center Membership Dues.The client was a Fitness Center Member signed up for reoccurring monthly billing at a...

rate of $44 per month. He requested a cancellation of his membership on November 27th in writing as required through the membership contract. At that time the client stated that he was unable to use the fitness center for medical reasons. The contract requires 30 days notice. If the client would have provided documentation that he is unable to use the facilities due to medical reasons from a physician we would have waived the December dues. Clarence was made aware of this at the time he cancelled his membership on November 27th. Unfortunately he never provided that information to us therefore he was charged for the month of December. If he would provide that to us now we will credit him his December dues.I apologize for any inconvenience [redacted] experienced in trying to resolve this issue. If you have additional concerns, please contact me at ###-###-####.Sincerely,Stephanie M. DPT Rehabilitation and Fitness Manager

December 31, 2014Dear [redacted],
This letter is in response to the above complaint filed for services rendered to [redacted] at Lehigh Valley Hospital from September 30, 2014 to October 1, 2014 under account number [redacted].
[redacted] presented to our emergency...

room on September 30, 2014 and was subsequently admitted as an inpatient to Lehigh Valley Hospital Cedar Crest. During his time in the emergency room he received 8 hours of sv infusion which is reflected on his bill as “Admin Hydration Therapy Each Addl”. The long description of this service is “Administration of Hydration Therapy Each Additional Hour”. Our charge for this service is $460.80 for every hour a patient receives IV fluids, as [redacted] received 8 hours of fluids the charge of $3,686.40 for TV infusion is correct. Our nurse auditor reviewed these services and confirmed that the charges and services billed were accurate,We billed [redacted]’s insurance company, [redacted], for the services be received and they paid according to their contract and applied $451.13 to his deductible and $1,877.57 as coinsurance per the insurance coverage plan he has with them.
As the charges and services reflected on his bill are valid, the current patient responsibility on this account is $2,328.70. We have a reduced cost of care program that [redacted] may qualify for if he contacts one of our Financial Counselors at [redacted] and submits the necessary documentation needed to determine eligibility. We also extend interest free payment plans to patients for 36 months that [redacted] could sign up for by completing a promissory note and working with our customer service team at [redacted].
Please contact me at ###-###-#### if you have any additional questions regarding this complaint.
Sincerely ,
Jeff H. 
Administrator, Patient Financial Services

May 1, 2014Dear **. [redacted],This letter is in response to the above complaint filed for services rendered to **. [redacted]’s wife, [redacted] at Lehigh Valley Hospital from January 20, 2014 through January 23, 2014 under account number [redacted].In reviewing this account I do see...

where an incorrect contractual adjustment was originally taken which resulted in the incorrect balance of $1,912.13 being billed to [redacted]. [redacted]. Upon notification from **. [redacted] the account was corrected and the correct balance owed of $1,506.21 was billed.On April 25, 2014 the outstanding balance of $1,506.21 was paid in full. No balance exists for this account as of today.I apologize for any inconvenience **. and [redacted]. [redacted] experienced in assisting to get this bill resolved. I can assure you that no record of this bill will be reflected on **. or [redacted]. [redacted]’s credit report. We are in the process of implementing a state of the art billing system which we expect to assist in eliminating these types of errors in the future. I apologize again and ask that **. and [redacted]. [redacted] reach out to me directly at 484-884-0841 if they have any questions or need future assistance with their hospital bills.

January 8, 2015
Dear [redacted],
This letter is in response to the additional concerns [redacted] expressed in the Revdex.com letter dated January 5, 2015 for services rendered to him at Lehigh Valley Hospital from September 30, 2014 to October 1, 2014 under account number [redacted] arrived in the Emergency Room (ER) at 07:45 on September 30, 2014 and was admitted at 21:00 on September 30, 2014. He was discharged at 18:25 on October 1, 2014. During [redacted]’s treatment he did receive three TV bags over the course of 21 hours. Below is a breakdown of each of those bags which began in the ER,
• First IV fluid bag was started at 10:09 and finished at 17:18 (7 hours in ER)
• An antibiotic was administered from 18:05 until 19:48
• Second bag of TV fluid began at 17:26 and ended at 03:30 (1br in ER– see explanation below)
• Third bag of TV fluid began on 10/1/14 at 03:32 and finished at 06:50 (Not in ER)
We bill hydration (TV fluid) in the ER by the hour. The charge for the hydration is $460.80 per hour in the ER. From 10:09 until 17:18 we billed 7hrs of hydration therapy; an antibiotic was started at 18:05 in the ER and the second bag of TV fluids overlapped with the antibiotic. We do not bill for hydration therapy while antibiotics are being administered or when the patient leaves the ER. As [redacted] was admitted at 21:00 we billed 1 additional hour of hydration therapy for the second bag from 19:48 to 21:00 in the ER.The total charge for the IV hydration therapy was $3,686.40 (8 hours x $460.80). [redacted] stated that we charged him over $3,000.00 for three TV bags and that it doesn’t make sense. While we are appreciative of [redacted]’s concerns, each health care facility is responsible for establishing its own charges, and contracting with third party payors for payment for services, which is quite different than charges. While a hospital may charge each person consistently for Services, the hospital receives only a portion of its charges based on a negotiated payment between a provider and the different insurance companies. Further, Congress and the State Government are responsible for setting the payment rates for Medicare and Medicaid, respectively. Because nearly all of a hospital’s payments are set either by the government or through negotiations with insurance companies, patients do not pay full charges. Further, in accordance with LVH’s mission, it is the hospital’s policy to provide medical care to all individuals regardless of their ability to pay for services. As such, LVH offers charity care to uninsured and under-insured individuals who participate in the process and meet established financial criteria. Based on the results, the patient's bill may be forgiven and the patient is not responsible for 2nd payment.
As stated in my previous response, we billed [redacted]’s insurance company, [redacted], for the services he received and they paid according to their contract and applied $451.13 to his deductible and $1,877.57 as coinsurance per the insurance coverage plan he has with them. Subsequently, [redacted] paid the outstanding balance on this account on January 6, 2015.
Hopefully this letter helps to explain the charges that were incurred for the services that [redacted] received during his stay from September 30, 2014 through October 1, 2014. If you have additional concerns, please contact me at [redacted].Sincerely ,Jeff H. Administrator, Patient Financial Services

HORRIBLE CARDIAC CARE FROM NURSE TONY TAYLOR WORKS on 3RD FLOOR REGIONAL HEART MEDICAL, HE SHOULD BE FIRED! ELREDLY ABUSE WITNESSED FIRST HAND. He BODY SLAMMED MY FATHER 3 DAYS AFTER OPEN HEART SURGERY!