[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was not offered an extended warranty because it showed there was the remainder of the factory warrantyI was not told the factory warranty was only good for 60,milesIf I had known this I would have purchased an extended warranty due to the fact the vehicle I purchased already had 59,miles on itI was brought to the understanding the vehicle still had a good long warrantyI had tried to resolve this through [redacted] first but they refused to cover it due to the fact that Lehighton [redacted] had removed the oil pan at one time and [redacted] would not be responsible since the engine had been opened and possibly had internal work done Regards, [redacted]
In response to [redacted] s' complaint, let me begin by saying that at Lehighton ***, customer satisfaction is our number one priority It is our standard operating procedure to offer our customers the option to purchase an extended warranty The customer has the option to decline In addition, the advertised factory warranty yrs/100,miles being referred to is clearly stated to be on all NEW [redacted] vehicles [redacted] purchased a [redacted] Sincerely, Bill S***
RE: [redacted] This is in response to [redacted] being overcharged for her purchase on 12/16/Just to clarify the logistics of the transactionShe financed $16,973, which includes tax, tags and licensing along with her GAP insurance and Bumper-Bumper warranty from 3,miles to 37,milesThose totaled $2,My total cost for the car was $14,My profit on the car was $Certainly a little different then $19,and $in insurance Since customer satisfaction is our top priority, I would not ** [redacted] to feel we were "shady"We want all our customers to be in a safe reliable vehicle at the payment they are comfortable inBoth ** [redacted] and her husband initialed a consent to buy at $per monthThank you, [redacted] General Manager Lehighton Kia
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I was not offered an extended warranty because it showed there was the remainder of the factory warrantyI was not told the factory warranty was only good for 60,milesIf I had known this I would have purchased an extended warranty due to the fact the vehicle I purchased already had 59,miles on itI was brought to the understanding the vehicle still had a good long warrantyI had tried to resolve this through [redacted] first but they refused to cover it due to the fact that Lehighton [redacted] had removed the oil pan at one time and [redacted] would not be responsible since the engine had been opened and possibly had internal work done Regards, [redacted]
In response to [redacted] s' complaint, let me begin by saying that at Lehighton ***, customer satisfaction is our number one priority It is our standard operating procedure to offer our customers the option to purchase an extended warranty The customer has the option to decline In addition, the advertised factory warranty yrs/100,miles being referred to is clearly stated to be on all NEW [redacted] vehicles [redacted] purchased a [redacted] Sincerely, Bill S***
RE: [redacted] This is in response to [redacted] being overcharged for her purchase on 12/16/Just to clarify the logistics of the transactionShe financed $16,973, which includes tax, tags and licensing along with her GAP insurance and Bumper-Bumper warranty from 3,miles to 37,milesThose totaled $2,My total cost for the car was $14,My profit on the car was $Certainly a little different then $19,and $in insurance Since customer satisfaction is our top priority, I would not ** [redacted] to feel we were "shady"We want all our customers to be in a safe reliable vehicle at the payment they are comfortable inBoth ** [redacted] and her husband initialed a consent to buy at $per monthThank you, [redacted] General Manager Lehighton Kia