I want northtown land rover to explain the difference in the mileage and the reason why they could not repair my vehicle I called and asked the parts attendant if he had a battery and I called and asked if there was anything special that I had to do to install the batterythe attendant said just drop it in look at the diagnostic page 1, compare to the milage July 26th and July 23,2017and July 21,
I have reviewed the complaint filed by Mr [redacted] and have responded to each of his requests below Mileage Mr [redacted] is basing this complaint on the mileage sequence recorded in the Event Log that he attached The Event Log is a data stream dump from the on-board computer in the vehicle and is dependent upon proper input to provide correct output Northtown Land Rover provided this to Mr [redacted] at his request on 07/26/ Whether due to the battery/charging system concerns, a communication buss loss or a software compatibility issue from a scan tool, the dates and mileage on the Event log appear to be incorrect (see below)Enclosed herein are two separate chronologies of service for the vehicle in question; 1) A warranty history from Land Rover and 2) A Car Fax repair history report Please note that the mileage on the Land Rover report corresponds with the mileage on the Car Fax report through 08/18/2015, when the mileage reported by Land Rover [redacted] was 47,miles On the Car Fax report Land Rover [redacted] again reported the mileage on 04/29/as being 58, The Event log shows the mileage on 05/25/as 53,miles Please also note that there are pages to the Event Log and only was provided with Mr [redacted] ’s complaint A review of page (enclosed) reflects mileage on 05/16/of 46,miles and 52,miles days later on 05/23/ Several of these anomalies exist on the Event Log Once again on the Car Fax report, the [redacted] *** Center in Buffalo reported on 11/23/that the mileage on the vehicle was 71,miles, whereas the Event Log reports the mileage as being 71,miles on 07/02/ Presumable Mr [redacted] had service performed at [redacted] and has a copy of the receipt with the mileage on it The mileage sequences in the histories (Land Rover, Car Fax & Northtown) support each other and dispute the data in the Event LogThere are several possible explanations for the Event Log discrepancies and chief among them is the on-going loss of battery voltage Land Rover engineering informs us that this type of discrepancy can also be attributed to non-approved scan tool software being used to communicate with the vehicle in an independent repair facility, resulting in data corruption As Northtown has only seen the vehicle in question once, we cannot comment further than to say that the facts related herein satisfactorily resolve the five mileage related complaints Billing Adjustment Northtown provided the services requested for the agreed upon amount and performed those services correctly Northtown declines to adjust or refund any portion of this invoice“ ..the employee that drove my vehicle should be let go.” We presume that this demand relates to the erroneous mileage concern addressed above“ .and the reason why they could not repair my vehicle.” Northtown had possession of the vehicle from the afternoon of 07/21/through 07/26/ Once the computer system was cleared and reset, no faults occurred in the on-board computers and there was nothing to repair Additionally, the vehicle started when tested over this period and did not exhibit an actionable fault As there was nothing to repair, Northtown did not proceed beyond the events related on the invoiceBattery There is no Jim [redacted] in our employ, but Rich [redacted] , a parts counterperson vaguely recalls a question regarding the need for “special tools” to install a battery There are none and at this point Rich’s expertise on the subject expires Had Mr [redacted] requested, Northtown would have been pleased to install his battery for him and clear the monitors at that time Please notify me if any additional information will be helpful in resolving this concern Barring that we will consider this matter closed Thank-you William L [redacted] Director, Fixed Operations Northtown Automotive Companies
I want northtown land rover to explain the difference in the mileage and the reason why they could not repair my vehicle I called and asked the parts attendant if he had a battery and I called and asked if there was anything special that I had to do to install the batterythe attendant said just drop it in look at the diagnostic page 1, compare to the milage July 26th and July 23,2017and July 21,
I have reviewed the complaint filed by Mr [redacted] and have responded to each of his requests below Mileage Mr [redacted] is basing this complaint on the mileage sequence recorded in the Event Log that he attached The Event Log is a data stream dump from the on-board computer in the vehicle and is dependent upon proper input to provide correct output Northtown Land Rover provided this to Mr [redacted] at his request on 07/26/ Whether due to the battery/charging system concerns, a communication buss loss or a software compatibility issue from a scan tool, the dates and mileage on the Event log appear to be incorrect (see below)Enclosed herein are two separate chronologies of service for the vehicle in question; 1) A warranty history from Land Rover and 2) A Car Fax repair history report Please note that the mileage on the Land Rover report corresponds with the mileage on the Car Fax report through 08/18/2015, when the mileage reported by Land Rover [redacted] was 47,miles On the Car Fax report Land Rover [redacted] again reported the mileage on 04/29/as being 58, The Event log shows the mileage on 05/25/as 53,miles Please also note that there are pages to the Event Log and only was provided with Mr [redacted] ’s complaint A review of page (enclosed) reflects mileage on 05/16/of 46,miles and 52,miles days later on 05/23/ Several of these anomalies exist on the Event Log Once again on the Car Fax report, the [redacted] *** Center in Buffalo reported on 11/23/that the mileage on the vehicle was 71,miles, whereas the Event Log reports the mileage as being 71,miles on 07/02/ Presumable Mr [redacted] had service performed at [redacted] and has a copy of the receipt with the mileage on it The mileage sequences in the histories (Land Rover, Car Fax & Northtown) support each other and dispute the data in the Event LogThere are several possible explanations for the Event Log discrepancies and chief among them is the on-going loss of battery voltage Land Rover engineering informs us that this type of discrepancy can also be attributed to non-approved scan tool software being used to communicate with the vehicle in an independent repair facility, resulting in data corruption As Northtown has only seen the vehicle in question once, we cannot comment further than to say that the facts related herein satisfactorily resolve the five mileage related complaints Billing Adjustment Northtown provided the services requested for the agreed upon amount and performed those services correctly Northtown declines to adjust or refund any portion of this invoice“ ..the employee that drove my vehicle should be let go.” We presume that this demand relates to the erroneous mileage concern addressed above“ .and the reason why they could not repair my vehicle.” Northtown had possession of the vehicle from the afternoon of 07/21/through 07/26/ Once the computer system was cleared and reset, no faults occurred in the on-board computers and there was nothing to repair Additionally, the vehicle started when tested over this period and did not exhibit an actionable fault As there was nothing to repair, Northtown did not proceed beyond the events related on the invoiceBattery There is no Jim [redacted] in our employ, but Rich [redacted] , a parts counterperson vaguely recalls a question regarding the need for “special tools” to install a battery There are none and at this point Rich’s expertise on the subject expires Had Mr [redacted] requested, Northtown would have been pleased to install his battery for him and clear the monitors at that time Please notify me if any additional information will be helpful in resolving this concern Barring that we will consider this matter closed Thank-you William L [redacted] Director, Fixed Operations Northtown Automotive Companies