I would recommend Lehman's Appliance Service for your washer and dryer repair. Not only did they repair my dryer, but they gave me advice on how to care better for my machines, and helpful other tips to assure my investment in my laundry equipment was a good one. Thank you so much!
I was told on the phone that the service charge for the first appointment would be $69.95, but at the end of the first appointment he gave me an invoice for $79.95.
[redacted] scheduled a second appointment to put in a part that had to be ordered. When he scheduled the second appointment he said he would not call to confirm before the appointment. I called and gave him my husband and daughter's cell numbers because I got called in to work. I had someone here during the entire appointment time but he never showed up because he couldn't reach my husband. He didn't even listen to the end of the message I left him with my daughter's number. When he didn't show we called and he said he would have to charge an additional trip charge if he came. It's not my fault that he didn't show up like he said he would. I should not be charged extra, especially after being overcharged the first time.
I would not recommend this company.
I was referred to Lehman's by Lowe's to repair a fridge/freezer I had bought from them. In fact Lowe's set up the appointment and everything. Lehman's called and tried to set up an appointment for a different day saying there tech had to be in the area at 3pm. I asked to set appointment for before that as I had to work that night. We settled on doing it the day before, like Lowes originally scheduled as I would be home all day and the representative said between 8am and 5pm but that repairman would call to narrow down time. The day of the appointment the repairman called and said he would be there between 3pm and 5pm. At 4:40 pm the repairman called and said that they were running 45 minutes behind. I advised him that I had to leave the house at 5:20, because I had to coach youth football that night. He asked if my wife would be home and I said probably not, but that I would need to be there to go over the issue. I asked if we could just get with the scheduler to set the appointment for first thing the next day thinking customer service wise that would be the best thing, to finish the prior days appointments. He advised me that would not work, that there were 9 other people on the book. The man then started blaming me for not saying that I had to leave at a certain time and what would I have done if he got there at 5pm and the repair took longer than 20 minutes. The audacity of it all and the tone in which he spoke was rude. I was forced to raise my voice to him to express that I did not appreciate being blamed for them running late and that if something like that happened I would figure it out and have my wife come home as she worked 2 minutes away. What he said next blew my mind, he actually said, "I guess I can leave the fridge I'm working on now unfinished to come work on yours." I advised that was not required but that I would like to speak to his manager asap. He inferred a couple times that it would not make a difference talking to the manager. I finally asked, why... apparently he is the OWNER. I was shocked. I told him that day would just not work then and I would contact Lowes regarding the manner and said goodbye. He called back like 5 minutes later again arguing that I didn't say that I had to be somewhere, and actually lecturing me that one should let people know when they have things going on that might affect them. I most certainly do not. I made arrangements, I couldn't work with 45 minutes late plus time to service. I offered a resolution and he laughed at it. He actually offered then after I again explained my thought process to come out at 6am. Perfect, no problem I said... to which he replied, will you actually be up and ready? Wow! I had been reduced to a groveling teenager in his eyes apparently, a subservient human incapable of being justified. I replied, I am always up before six so sure and hung up. I promptly call Lowes, canceled the repair with Lehman's and had it scheduled with another company. I filed a formal complaint, and advised them to call and cancel the service with Lehman's. How could I trust anything they said after that experience. The repairman actually called me at 5:40 the next morning to ask it he should still come at 6 to which I advised him, NO, I canceled this with Lowe's and filed a complaint. He hung up on me. I do not know if Lowe's call him to cancel and he called to be arrogant or if they didn't get a hold of him but shame on the company and mostly shame on the owner!
I would recommend Lehman's Appliance Service for your washer and dryer repair. Not only did they repair my dryer, but they gave me advice on how to care better for my machines, and helpful other tips to assure my investment in my laundry equipment was a good one. Thank you so much!
I was told on the phone that the service charge for the first appointment would be $69.95, but at the end of the first appointment he gave me an invoice for $79.95.
[redacted] scheduled a second appointment to put in a part that had to be ordered. When he scheduled the second appointment he said he would not call to confirm before the appointment. I called and gave him my husband and daughter's cell numbers because I got called in to work. I had someone here during the entire appointment time but he never showed up because he couldn't reach my husband. He didn't even listen to the end of the message I left him with my daughter's number. When he didn't show we called and he said he would have to charge an additional trip charge if he came. It's not my fault that he didn't show up like he said he would. I should not be charged extra, especially after being overcharged the first time.
I would not recommend this company.
I was referred to Lehman's by Lowe's to repair a fridge/freezer I had bought from them. In fact Lowe's set up the appointment and everything. Lehman's called and tried to set up an appointment for a different day saying there tech had to be in the area at 3pm. I asked to set appointment for before that as I had to work that night. We settled on doing it the day before, like Lowes originally scheduled as I would be home all day and the representative said between 8am and 5pm but that repairman would call to narrow down time. The day of the appointment the repairman called and said he would be there between 3pm and 5pm. At 4:40 pm the repairman called and said that they were running 45 minutes behind. I advised him that I had to leave the house at 5:20, because I had to coach youth football that night. He asked if my wife would be home and I said probably not, but that I would need to be there to go over the issue. I asked if we could just get with the scheduler to set the appointment for first thing the next day thinking customer service wise that would be the best thing, to finish the prior days appointments. He advised me that would not work, that there were 9 other people on the book. The man then started blaming me for not saying that I had to leave at a certain time and what would I have done if he got there at 5pm and the repair took longer than 20 minutes. The audacity of it all and the tone in which he spoke was rude. I was forced to raise my voice to him to express that I did not appreciate being blamed for them running late and that if something like that happened I would figure it out and have my wife come home as she worked 2 minutes away. What he said next blew my mind, he actually said, "I guess I can leave the fridge I'm working on now unfinished to come work on yours." I advised that was not required but that I would like to speak to his manager asap. He inferred a couple times that it would not make a difference talking to the manager. I finally asked, why... apparently he is the OWNER. I was shocked. I told him that day would just not work then and I would contact Lowes regarding the manner and said goodbye. He called back like 5 minutes later again arguing that I didn't say that I had to be somewhere, and actually lecturing me that one should let people know when they have things going on that might affect them. I most certainly do not. I made arrangements, I couldn't work with 45 minutes late plus time to service. I offered a resolution and he laughed at it. He actually offered then after I again explained my thought process to come out at 6am. Perfect, no problem I said... to which he replied, will you actually be up and ready? Wow! I had been reduced to a groveling teenager in his eyes apparently, a subservient human incapable of being justified. I replied, I am always up before six so sure and hung up. I promptly call Lowes, canceled the repair with Lehman's and had it scheduled with another company. I filed a formal complaint, and advised them to call and cancel the service with Lehman's. How could I trust anything they said after that experience. The repairman actually called me at 5:40 the next morning to ask it he should still come at 6 to which I advised him, NO, I canceled this with Lowe's and filed a complaint. He hung up on me. I do not know if Lowe's call him to cancel and he called to be arrogant or if they didn't get a hold of him but shame on the company and mostly shame on the owner!