Dear sir; we don't have a record of Mr.*** purchase 7/9/And no written record of him contacting us on a complaint of cracks and peels on a reclinerSouthern motion has a one year warranty on fabric, bonded leather, or
leatherLehnen's furniture and Southern motion the recliner company both would still like to see if we can help Mr*** with replacement of damaged fabric and repairWe need more information to help Mr.***a copy of his bill of sale and model number and serial number should be stapled under the footrestIf Mr.*** purchase date is accurate the factory representative said they would replace parts if still available, and pay labor to repair, but we need more information to go forwardPlease contact me John *** or Bob *** my service managerThank you for contacting me and bringing this complaint to our attentionSincerely John ** ***
Dear sir; we don't have a record of Mr.*** purchase 7/9/And no written record of him contacting us on a complaint of cracks and peels on a reclinerSouthern motion has a one year warranty on fabric, bonded leather, or
leatherLehnen's furniture and Southern motion the recliner company both would still like to see if we can help Mr*** with replacement of damaged fabric and repairWe need more information to help Mr.***a copy of his bill of sale and model number and serial number should be stapled under the footrestIf Mr.*** purchase date is accurate the factory representative said they would replace parts if still available, and pay labor to repair, but we need more information to go forwardPlease contact me John *** or Bob *** my service managerThank you for contacting me and bringing this complaint to our attentionSincerely John ** ***