Complaint: [redacted]
I am rejecting this response because:Fisher charged me $1,400 in cash. Of this $1,400, they received a portion (amount undisclosed) in cash. Rather than return this portion of the cash to me, they are offering inflated services. High pressure sales to thousands of customers added to their profitability, now they refuse to honor their promise by returning the commission to me that they received.
Sincerely,
[redacted]
[redacted] spoke with the [redacted] on the phone and replied to their 1-star review on the Fisher Honda Kia Facebook page: This is [redacted] Fisher, owner of Fisher Auto. The service contract you selected to purchase is backed by an insurance company that remains in business today. However, included in their agreement was a separate insurance policy from a nationwide insurer, [redacted] In the event that the service contract was never used, [redacted] would refund the original premium that you paid for the service agreement. [redacted] went bankrupt in 2011 or 2012. Fisher Auto, Inc., and other companies around the country that carried [redacted] products are not responsible for the liabilities of these companies when they go bankrupt. Although [redacted]’s bankruptcy was an unforeseen and unpleasant surprise to Fisher, as a “goodwill gesture” we are attempting to help you by offering service credit and discounts. We extended this offer to you by phone on Aug. 3, but per our discussion you declined our offer.[redacted]
Initial Business Response /* (1000, 6, 2015/06/08) */
Vehicle is 2003 with 142,457 miles and was sold w/ 5 separate documents regarding AS VEHICLES and risks.
Transmission did fail within 24 hours, AS A GOOD WILL GESTURE, WE AGREED TO $2,086.00 in assistance:1 A $500.00 SERVICE DEPT. CREDIT 2...
SPLIT THE COST OF A REBUILT TRANSMISSION,$1586 each.NOTE: A used transmission was offered at NO cost w/ a 6 month/ 6,000 mile warranty but customer chose to go with the rebuilt, splitting the cost.
I apologize for the problems and inconvenience as we try to determine any major mechanical issues before sale, I'm not aware of any advertising promises.
The vehicle will be ready for pickup today 6/8/2015.
Prior to sale the vehicle did preform well for us and no transmission issues were present, if there had been, the vehicle would have been repaired or wholesaled.
[redacted] spoke with the [redacted] on the phone and replied to their 1-star review on the Fisher Honda Kia Facebook page: This is [redacted] Fisher, owner of Fisher Auto. The service contract you selected to purchase is backed by an insurance company that remains in business today. However, included in...
their agreement was a separate insurance policy from a nationwide insurer, [redacted] In the event that the service contract was never used, [redacted] would refund the original premium that you paid for the service agreement. [redacted] went bankrupt in 2011 or 2012. Fisher Auto, Inc., and other companies around the country that carried [redacted] products are not responsible for the liabilities of these companies when they go bankrupt. Although [redacted]’s bankruptcy was an unforeseen and unpleasant surprise to Fisher, as a “goodwill gesture” we are attempting to help you by offering service credit and discounts. We extended this offer to you by phone on Aug. 3, but per our discussion you declined our offer.[redacted]
Complaint: [redacted]
I am rejecting this response because:Fisher charged me $1,400 in cash. Of this $1,400, they received a portion (amount undisclosed) in cash. Rather than return this portion of the cash to me, they are offering inflated services. High pressure sales to thousands of customers added to their profitability, now they refuse to honor their promise by returning the commission to me that they received.
Sincerely,
[redacted]
Mr. [redacted], Please see attached agreement. Please sign and send back to [redacted]
[redacted] spoke with the [redacted] on the phone and replied to their 1-star review on the Fisher Honda Kia Facebook page: This is [redacted] Fisher, owner of Fisher Auto. The service contract you selected to purchase is backed by an insurance company that remains in business today. However, included in their agreement was a separate insurance policy from a nationwide insurer, [redacted] In the event that the service contract was never used, [redacted] would refund the original premium that you paid for the service agreement. [redacted] went bankrupt in 2011 or 2012. Fisher Auto, Inc., and other companies around the country that carried [redacted] products are not responsible for the liabilities of these companies when they go bankrupt. Although [redacted]’s bankruptcy was an unforeseen and unpleasant surprise to Fisher, as a “goodwill gesture” we are attempting to help you by offering service credit and discounts. We extended this offer to you by phone on Aug. 3, but per our discussion you declined our offer.[redacted]
Fisher's offer remains the same as outlined in our original reply.
Initial Business Response /* (1000, 6, 2015/06/08) */
Vehicle is 2003 with 142,457 miles and was sold w/ 5 separate documents regarding AS VEHICLES and risks.
Transmission did fail within 24 hours, AS A GOOD WILL GESTURE, WE AGREED TO $2,086.00 in assistance:1 A $500.00 SERVICE DEPT. CREDIT 2...
SPLIT THE COST OF A REBUILT TRANSMISSION,$1586 each.NOTE: A used transmission was offered at NO cost w/ a 6 month/ 6,000 mile warranty but customer chose to go with the rebuilt, splitting the cost.
I apologize for the problems and inconvenience as we try to determine any major mechanical issues before sale, I'm not aware of any advertising promises.
The vehicle will be ready for pickup today 6/8/2015.
Prior to sale the vehicle did preform well for us and no transmission issues were present, if there had been, the vehicle would have been repaired or wholesaled.
[redacted] spoke with the [redacted] on the phone and replied to their 1-star review on the Fisher Honda Kia Facebook page: This is [redacted] Fisher, owner of Fisher Auto. The service contract you selected to purchase is backed by an insurance company that remains in business today. However, included in...
their agreement was a separate insurance policy from a nationwide insurer, [redacted] In the event that the service contract was never used, [redacted] would refund the original premium that you paid for the service agreement. [redacted] went bankrupt in 2011 or 2012. Fisher Auto, Inc., and other companies around the country that carried [redacted] products are not responsible for the liabilities of these companies when they go bankrupt. Although [redacted]’s bankruptcy was an unforeseen and unpleasant surprise to Fisher, as a “goodwill gesture” we are attempting to help you by offering service credit and discounts. We extended this offer to you by phone on Aug. 3, but per our discussion you declined our offer.[redacted]