Sorry for the delay but this is the first notice I have received from you We have responded to the ***s complaint to the Attorney Generals Office on November 3, as well as to the ***s in Jan and again in June of Our position has not changed If the Revdex.com needs
copies of those letters please request them and I will scan them to youPlease feel free to call me if you need additional information.Thank you,Renee ***
Upon checking with the Marketing Company that is offering the discounted stay at Breezy Point Resort we found that Mr ***'s number was called times from 9/28/to 10/27/17 a message was left on his answering machine twice with no answering machine the other times. At no time did
any one answer the phone requesting that no further calls to him be made. His name and number has now been put on the internal do not call list. Had someone answered and requested no further calls be made that would have been done immediately. The program is designed to offer recent past guests of the resort a chance to come back at a discounted price to view our vacation ownership options. We regret any inconvenience this may have caused Mr ***, that is certainly not our intentOften times guests enjoy coming back at a reduced rate for another getaway. Sincerely,Renee ***Director of Vacation Ownership
Initial Business Response /* (1000, 6, 2015/08/18) */
***Corresponding documents attached
Re Case: ***
Attached is the Buyers Acknowledgement signed by Joseph and *** *** June 10, Item #clearly states "Buyer Acknowledges that no promises were made with respect to
profiting on the sale of an interval."
#states "Buyer may rent or sell their interval by using a broker of buyer's choice."
Our company does not do resales as we currently sell our own inventoryWe offer the name of a reputable company when people request informationThey are free to seek out other timeshare resale companiesThere are many of them
There are no guarantees in buying a home or vacation property as many many people have realized since the market adjustment a few years ago
Sincerely,
Renee ***
Director of Sales and Marketing
Initial Consumer Rebuttal /* (3000, 8, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why can't they add the timeshare to their list to sell for a reasonable dollar amount instead of giving us the line that other timeshare sellers are fraudulent to scare you not to sellIt is really simple, we just want them to buy back the timeshare and return our moneyWe don't want anything to do with Breezy Point and want outTheir integrity is nowhere close to the truthIf they have so many interested clients then why can't they resell this time share as they have already made over 10,off of usThey won't even make any offer to buy back this timeshare when they know we are not happy and never have beenWhat ever happened to customer satisfaction?
See email attachedWe have never used our timeshare so it is still new
Final Business Response /* (4000, 17, 2015/09/09) */
***original document attached
Ref: ***
In response to *** ***'s latest correspondence
The developer has all of the inventory needed without taking back additional inventoryThis is deeded real estate, you do not give back your townhome or condo to the developer for him to resell for you
***'s decision not to use their property was totally up to themIt is not the fault of anyone else involved in the sale
All of the conditions of the original sale and future resale were spelled out in the documents signed at closing
This purchase was made in June of to expect this to be taken back after years in order to give customer satisfaction is an unrealistic request
We regret that the ***'s are unhappy after all of these yearsThey need to use it and maybe then they would not be so displeased with itVacations can be fun and relaxingIf they need assistance in using it please call our Owners Services department, Dede *** and she will guide you through your usage options
Sincerely,
Renee ***
Director of Vacation Services
Sorry for the delay but this is the first notice I have received from you We have responded to the ***s complaint to the Attorney Generals Office on November 3, as well as to the ***s in Jan and again in June of Our position has not changed If the Revdex.com needs
copies of those letters please request them and I will scan them to youPlease feel free to call me if you need additional information.Thank you,Renee ***
Upon checking with the Marketing Company that is offering the discounted stay at Breezy Point Resort we found that Mr ***'s number was called times from 9/28/to 10/27/17 a message was left on his answering machine twice with no answering machine the other times. At no time did
any one answer the phone requesting that no further calls to him be made. His name and number has now been put on the internal do not call list. Had someone answered and requested no further calls be made that would have been done immediately. The program is designed to offer recent past guests of the resort a chance to come back at a discounted price to view our vacation ownership options. We regret any inconvenience this may have caused Mr ***, that is certainly not our intentOften times guests enjoy coming back at a reduced rate for another getaway. Sincerely,Renee ***Director of Vacation Ownership
Initial Business Response /* (1000, 6, 2015/08/18) */
***Corresponding documents attached
Re Case: ***
Attached is the Buyers Acknowledgement signed by Joseph and *** *** June 10, Item #clearly states "Buyer Acknowledges that no promises were made with respect to
profiting on the sale of an interval."
#states "Buyer may rent or sell their interval by using a broker of buyer's choice."
Our company does not do resales as we currently sell our own inventoryWe offer the name of a reputable company when people request informationThey are free to seek out other timeshare resale companiesThere are many of them
There are no guarantees in buying a home or vacation property as many many people have realized since the market adjustment a few years ago
Sincerely,
Renee ***
Director of Sales and Marketing
Initial Consumer Rebuttal /* (3000, 8, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why can't they add the timeshare to their list to sell for a reasonable dollar amount instead of giving us the line that other timeshare sellers are fraudulent to scare you not to sellIt is really simple, we just want them to buy back the timeshare and return our moneyWe don't want anything to do with Breezy Point and want outTheir integrity is nowhere close to the truthIf they have so many interested clients then why can't they resell this time share as they have already made over 10,off of usThey won't even make any offer to buy back this timeshare when they know we are not happy and never have beenWhat ever happened to customer satisfaction?
See email attachedWe have never used our timeshare so it is still new
Final Business Response /* (4000, 17, 2015/09/09) */
***original document attached
Ref: ***
In response to *** ***'s latest correspondence
The developer has all of the inventory needed without taking back additional inventoryThis is deeded real estate, you do not give back your townhome or condo to the developer for him to resell for you
***'s decision not to use their property was totally up to themIt is not the fault of anyone else involved in the sale
All of the conditions of the original sale and future resale were spelled out in the documents signed at closing
This purchase was made in June of to expect this to be taken back after years in order to give customer satisfaction is an unrealistic request
We regret that the ***'s are unhappy after all of these yearsThey need to use it and maybe then they would not be so displeased with itVacations can be fun and relaxingIf they need assistance in using it please call our Owners Services department, Dede *** and she will guide you through your usage options
Sincerely,
Renee ***
Director of Vacation Services