Leigh M. Raymond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me My husband and I were able to speak with Mr [redacted] and other Taylor Homes team members today The situation has been addressed, discussed, and resolved to my satisfaction Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I will try to get all the estimates for the repairs next week.If Taylor Homes will pay for these repairs,I'll be satisfied

I am responding to you in regards to a complaint from *** *** about her good faith deposit refund. We have apologized for any miscommunication on our end and sincerely wish them all the best in the future. Our policy is that our good faith deposits are non-refundable, however
in this instance our New Home Consultant made an exception for this particular customer. There was never a date discussed on the turn around time to get this refund through processing and into the mail. The addendum simply stated that is was refundable if the customer was unable to move forward. When we occasionally do issue a refund of deposit, that process typically is to weeksThe dollar refund check was mailed to these customers by our contracts manager, last Monday, May 22, 2017. Given postal turn around time, I would fully expect that check to be received at the address of record within the next day or soWe value our customers above all else, as our history and record reflectsThank you for your time and have a wonderful day! *** *** Vice President - Sales TAYLOR HOMES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately, *** is not aware of the on goings on his business. We did NOT agree to drop this complaint. The only reason August 1st was "agreed" upon was the fact that Taylor Homes was threatened legal action if it was not finished by then. Taylor Homes has been given multiple opportunities to do work inside the home during their "work" hours. But when a contractor is scheduled to come out and when only to arrive and not have the necessary tools to complete the job is the issue. We have been at home during the time that was scheduled for a contractor NOT to show up. My husband has made the superintendent known that he has had days off in which they could scheduled the contractors only to have not. I, myself, have taken time off to meet with contractors for them to come for 15-minutes and then ***ve. **Taylor wants to point out that the work is to be done during "business hours", however, it seems to be ok with him for the contractors and superintendents to call us at PM-PM. It is now August 1st and house is still not completed and Taylor Homes has again asked for more time to complete
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The fact that Taylor Homes responds with first how great they are and how many homes they built and length in business and “Business Award for ethics” etc.  I can only say, that was then and this is now. In reading all the other complaints we were shocked to see how similar in nature they are, almost to the letter of what we have gone and are still going through. Seems like more of a pattern than a mishap. As my husband and I are older, this is not the first time we have endured building homes. I was in the building industry for over 26 years and never have I seen anything like this. **. Taylor speaks as though in almost every response that no one understands what goes into building a home. This is emotional, it is personal and it is financial. As far as the build time goes, we were told upon signing our contract that it could be done in 6 to 8 months. Of course, we knew this was not accurate we figured 12 to 14 months was more believable.  This is a custom home we hired an architect to draw up for us. It is over 5000 Sq. ft. not one of Taylor Homes models. We never expected 2 + years, it is not over yet!!!  We get that construction is not perfect, but professionals everywhere can and do get it done…right!!! What we have is so far from that it is pure outrage. Read the reviews, they say the same thing in almost every response. We have been told numerous times that we would be closing once by corporate last May 2016 and recently by our 9th Superintendent for the end of May 2017. Was it in writing? No, Taylor Homes specifically states in their contract “Everything” has to be in writing…Hmmmm !!! In regards to cooperation; Taylor Homes video states our superintendent will be there every step of the way, we will be given his cell phone. Our 9th super hardly ever responds as much or less than the other 8 we have had and has not been onsite since June. We have been the ones that answer to your subcontractors and delivery people (if anyone shows at all) as no one else is here. Your other video states you follow “logical step by step process that has a natural flow” How is hanging closet shelves and mirrors before drywall, painting be natural? How can electricians install very expensive lighting we purchased, prior to painting the ceilings be as well? Corporate sent emails stating these items would be covered and protected…never done as almost everything we put in front of Taylor Homes is handled.  We have had subcontractors show up at 6:30 in the evening remove part of the wrap around our garage as it was done poorly  by them, say they will return and never do. We still don't have all the pieces needed to keep water from entering our garage when it rains, which has become Taylor's storage unit for all the wrong doors and materials they ordered that were wrong.  The broken Lock box that our first super installed is still there. We received frantic phone calls on a Friday night after 5:30 and more later stating that they were there and could not get in. Funny, because one of the subs that used it, dropped the key in the dirt, we found it when we were told this. We were out to dinner with friends  We comply and go beyond Taylor Homes listed business hours on the contract out of desperation. But we have had curious people wanting to come look at the house on the lake  on the weekends, so we put our gate up. I would ask the Revdex.com to request that Taylor Homes provide their position to the situation, we will be more than willing to as well. Revdex.com states “Start with Trust” many consumers of course go there to check out a business, get referrals and read complaints and resolutions, better to understand a business and how they operate.  I was a member of the Revdex.com in Cincinnati and Chicago when I ran my companies for many years. It was a source of pride to us to have earned the accreditation and ratings and positive reviews. We have heard the “we will make it right line” for over two years. We have sent list after list with items  and photos that could have been addressed, some items are worked on and then bigger mistakes make it worse.  Subcontractors disappear and another is introduced and left to finsih where the others left off. Most issues are ignored and skipped over or we are told they are still investigating. We were also told upon filing mediation for the second time that (in an email) work would stop…no one has been onsite since June 27th. Why would work stop? Why wouldn't you try to get work completed and done correctly? Why wouldn't you expect your subcontractors and employees to be assets to your business and uphold the reputation you worked so hard for? We all make mistakes… it is how you fix them, is what people remember. As far as intruding on your “personal social media” how can social media be personal? This is a business matter to you **. Taylor; this is personal, financially and emotionally heartbreaking to us. I agree in the respect that the mediation be amicable... Quick I doubt. We will see how quickly you now will help make this right and finally come to resolution!!!
Regards,
[redacted]l

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  My husband and I were able to speak with Mr. [redacted] and other Taylor Homes team members today.  The situation has been addressed, discussed, and resolved to my satisfaction. 
Regards,
[redacted]

Dear Revdex.com;P[redacted]se allow this to serve as our response to your complaint number #[redacted], our Job #[redacted] .We could not agree more that wrapping up the few remaining items on the [redacted] home is taking much longer than what we all wanted and expected.In our conversation with **. [redacted] last week he agreed to give us until August 1st to get work complete.  We have already approved I N contractor to go to their house to make further repairs. We are currently trying to reach **. [redacted] to set that up on a weekend of his choice, since the weekend is the only day the homeowner is allowing us to work.  P[redacted]se note, that pursuant to our Construction Agreement it is agreed that any work will be done during normal work hours and days Monday – Friday.  It is our understanding that from the conversations with the customers today that they have agreed to immediately drop this complaint if work isn't completed by August 1st as agreed.We appreciate your attention in this matter and if you have any additional questions or concerns p[redacted]se let us know.Sincerely, [redacted]President/CEOTaylor Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]Taylor Homes keeps telling me that the home has only a one year warranty.[redacted] from Taylor told me that I should have done preventative maintenance,and better care of my house.[redacted] from Taylor homes came out several times the first year and made repairs to the sheet rock and shelves in the kids bedrooms.The shelves fell down the next day when my girls put their cloths on the shelves.The shelves fell down because they were not anchored into a stud in the wall,I re-installed the shelves properly myself.Every Sheetrock repair that he made popped off later.I paid a window and door man to come out and cover all the door frames and Windows.I did not even know about the hole in the floor until the other day,The back door has leaked the whole time and we never knew it.The roof also has a leak witch we first noticed last winter.My garage never got fully finished,they over sprayed garage door springs,floor,and sensors.Conctret around my garage door not completely finished,their are holes in my sheet rock from a leaking bathtub,Sheetrock tape is pealing.We complained a lot the first year about shelves,Sheetrock,painting,overspray.[redacted] just comes out laughing and doesn't fix anything properly.When we first started having leaking windows in the front of the house,Taylor come out the bricks about the window to try and resolve the leak.The mortar in the bricks didn't match the other mortar and the Windows still leaked.I have to acid wash the front of my house to make the mortor match.I caught them trying to cut corner several times through construction.If I can't get Taylor Homes to pay to finish the job they started I will continue to make repairs as I can afford it.

incomplete resolveHouse is still NOT finished after over 2 years since the job was started. Have given Taylor Homes, their superintendents, and their contractors multiple opportunities to finish job.Desired Outcome: Finish the job and restitution for multiple days off work and [redacted]ving early to meet with Taylor homes' superintendents and contractors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Interesting, they provided the very document that I was quoting that stated the draw in question was for cabinets, trim and paint. The demand from Taylor Homes was not for a partial draw, as they hinted in their reply, which I offered but was for the full 17% draw which was not justified based on the work done. They agreed to let the bank inspect and accept their decision but before the bank could complete the inspection report they stopped work again. The draw schedule is clear and the bank requires work to be completed prior to payment and Taylor Homes did agree to that. In this case they demanded a full draw of 17% and stopped work, twice. There was no misunderstanding as I pointed out the draw schedule but they were very unreasonable and still demanded the full payment. The bank did finally finish the inspection and authorized the partial payment based on the partial work completed. Aside from causing bad feeling all around including with the bank, the result of this nonsense was to delay the project at least 2 weeks as subcontractors were bumped off their schedules.
I agree that work as started back up but it has been three weeks now since this all started and the work in question still has not been completed but at least it has been started.
They did eventually do the right thing but all the drama and delay was not needed.  The partial payment could have been made much faster by being reasonable rather than making unjustified demands.
Regards,
[redacted]

Please allow this to serve as our immediate response to your Management: [redacted] [redacted] Thank you for bringing this matter to our attention. Please allow us to share our side of the story—we refer and only work from facts and signed/written Agreements. After several...

months of extensive efforts of Contract building of design changes, options, etc. along with home drawings being revised to suit [redacted] needs, an extensive on-site visit of his property, etc. we understood that [redacted] had opted to not move forward.  The reason—solely due to additional expense he’d incur due to the location he chose to place his new home on his property. As our standard practice and as outlined in numerous signed Agreements, the location of the home is predetermined by our customers—in this case [redacted]. On the day of the site-visit, we quickly determined that the location of the home chosen by [redacted] was going to be much more costly due to the lay-of-the-land.  Our Production Manager, Mike Harris along with input from a professional excavator, [redacted] estimated the additional costs to be approximately $5,000 to $10,000.  Again, this additional cost was solely due to the location [redacted] has chosen for the home.  We suggested a different location to keep his costs down but were declined.  At that point, he indicated that he did not wish to move further with the build. In fact, I’d like to share a direct quote from our [redacted] perhaps this’ll put things in a different perspective: “The day of pre con, (site visit) [redacted] the excavator and myself we walked lot to locate the existing septic the septic was over 600 Ft. away from proposed placement of new home.  With an elevation straight downhill about 60-80 feet of elevation difference the customer was wanting to put a walk out in there basement with the lay of the lot we needed to flip the house so garage was on high side and walkout on left .   After that, myself and [redacted] located a better spot to build on that was approximately 60 feet in front of where [redacted] wanted the house originally with flipping the house and moving it forward; we could cut out any additional building cost.  The home owner said we were the third company there and all of them walked away because of lot conditions and said his neighbor down the street would build it where he wanted the house. No one threatened him, I shook his hand and said thank you for your time and good luck with his new home. I also made several phone calls to [redacted] expressing my concerns about the lot . [redacted] [redacted] In regards to “telling us thru emails that we must come up with $15000 or more to build our home plus it must be redesigned to suit them and the building site moved to a different part of our property that would be a zoning violation”:  Please understand that the home does not need to be redrawn to suit us, it’s not going to be our home—but if he’d like to save some construction expense, we kindly suggested he flip his house, etc. to better accommodate his lot conditions.  In regards to “zoning violation”, since it is the Customers responsibility to obtain the Zoning, Building, etc. permits –they would need to satisfy those local requirements.  That would not be up to us to determine. Here’s how it works from the agreed terms: ·        Once the required permits are obtained by [redacted] (which we’ll be happy to assist him with)…. ·        The home design is finalized and agreed to. …. ·        If M[redacted] local Zoning Department approves his desired location…. ·        Lastly, he can afford the additional expenses outlined to him and above, ----- we’re ready to go. After all our efforts to this point on just a $300 nonrefundable deposit, we were disappointed of his position but understood the additional costs were too much for him to bear at that time.  The deposit is nonrefundable and we’ve spent that amount many times over as outlined above. Additionally he has custom prints for his $300 expense. We are still hopeful that [redacted] will reconsider his house location on his property and move forward with the build. This way both parties will feel reconciled and a return on their investment of time and money. In regards to “have threatened us with legal action if we do not agree to there terms”.  I have zero knowledge of anyone from the Taylor Homes team threatening [redacted] or anyone else for that matter. Perhaps, what was being explained to [redacted] was taken out of context and/or he was offended—but in no way was it ever intended to come across as a threat. And if it did, we sincerely apologize. FYI, attached is an email that was sent to [redacted] New Home Consultant on November 23, 2016. The purpose of the email was to state in writing what we propose his options to be. From there we were awaiting his response to the attached email along with phone calls to no avail. Then, we followed up by providing him page #4 of his Construction Agreement which simply outlines his options. No reply. Lastly, at this point, we are prepared to do one of two things: 1.    Fully Release [redacted] from his Construction Agreement under the terms agreed to; Lien Free and his re-acknowledgment that the $300 Deposit is nonrefundable. 2.    Move forward with the build as contracted once [redacted] has come to terms with the house location with or without his additional costs. Subject to his choice of location. In closing, while we wish to resolve this matter quickly and amicably in the best interest of all involved, we respectfully ask the bureau to consider this matter Resolved at your earliest convenience as we feel that we have offered our best professional resolution to no avail. If you need any additional supporting information, please let me know. Thanks, [redacted]
[redacted]
[redacted]
[redacted]

Thank you for your email below regarding your Revdex.com complaint # [redacted]. Unfortunately, in some cases we have to agree to disagree. We never reject a partial payment, we may not fully proceed but we’ll usually proceed to a point—as we are in this case.  In light of who said what—we have now been paid a partial draw. We have since resumed construction and as stated in our initial reply will proceed a bit further (prior to Finalizing the Plumbing) until we receive the balance of the Cabinet draw (attached).  
 
In an effort to prevent these types of misunderstandings, we always try to have everything reduced to writing—as per the signed Construction Agreement and other supporting documents. The attached is what we have in writing as agreed by all concerned parties. If Mr. [redacted] has something else that is signed by both parties; we’d be happy to review it.
 
In Closings, we’d like to explain and sincerely apologize if Mr. [redacted] took anything as we said out of context or as “bullying tactics” as he stated. That was never our intent. We simply strive to ensure everyone’s best interest, including ours is protected. At this point, the matter has been addressed and really is a mute issue. We’re progressing with Construction again now and if we’re paid as agreed—Mr. [redacted] gets his septic completed/inspected—we can get him into his new home so he can enjoy it as quickly as possible.
 
Thank you for your assistance in this matter. Please let me know if you have any questions or need any additional information.
[redacted]
President/CEO
Taylor Homes
[redacted]