Revdex.com: This letter is to inform you that Leisure Vacation Network has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted] Regards, Leisure Getaways Incorporated agreed to refund 1/of the amount charged to my [redacted] and myself for the contracts signed on [redacted] with the LGI/ [redacted] representatives Upon receipt of the refund, I will consider this case closed I will let the Revdex.com know when the check is received Regards, [redacted] ***
Our management staff have reviewed this file and complaint and can document and prove without a doubt we are NOT a scam company and have had excellent follow through with this owner She purchased the RCI points entry program with a three year usage, her account was set up within the timeframe set forth in our agreements and her account number is # [redacted] We have been in contact with the owner since 4/7/2016, the date after the sale, in which we did a phone call that verifies all terms of the transaction with the owner at that time, this was followed up with an email with our contact information Since then we have processed both her new RCI account in addition to the processing of her [redacted] timeshare through our preferred title company, [redacted] Please see attachment for all supporting documentation and correspondence with this customer Please let us know if we can assist in anyway
Good morning, We have been in contact with this customer and are working on a satisfactory solution to their concerns listed LGI will be in contact with you shortly regarding the resolution with this customer
Sent: Tuesday, September 01, 1:PMTo: Cc: Brett [redacted] < [redacted] Subject: # [redacted] FW: [redacted] - settled as agreed with client Good afternoon and we hope all is well Please see correspondence below with customer [redacted] , case # [redacted] , showing we did reach a settlement in January shortly after the complaint was received I do show on the report you recently sent to me that this one is "unresolved" Can we please get this one resolvedThank you again for your time and helpBest Regards, Justin [redacted] Leisure Getaways Inc [redacted] Spring, TX [redacted] 866-611-Fax www.lgiadvantageclub.com You will get all you want in life if you help enough other people get what they wantFrom: l [redacted] To: [redacted] Subject: [redacted] - settled as agreed with client Date: Tue, Sep 13:26:- User:Brett [redacted] Date:1/14/20155:PM [Delete] Comment:Paid [redacted] MF on my A [redacted] reference # [redacted] User: [redacted] Date:1/6/201512:PM [Delete] Comment:sent settlement ck# [redacted] $2,cert# [redacted] User:Brett [redacted] Date:12/30/201411:AM [Delete] Comment:submitted [redacted] rr User:Justin [redacted] Date:12/22/201410:AM [Delete] Comment:lmom returning call for them to call me User:Justin [redacted] Date:12/19/201410:AM [Delete] Comment:I have lmom for them to call or email me also User:Brett [redacted] Date:1/14/20155:PM [Delete] Comment:Paid [redacted] MF on my A [redacted] User: [redacted] Date:1/6/201512:PM [Delete] Comment:sent settlement ck# [redacted] $2,cert# [redacted] User:Brett [redacted] Date:12/30/201411:AM [Delete] Comment:submitted [redacted] rr User:Justin [redacted] Date:12/22/201410:AM [Delete] Comment:lmom returning call for them to call me User:Justin [redacted] Date:12/19/201410:AM [Delete] Comment:I have lmom for them to call or email me RE: I need a copy of the MF bill [redacted] and [redacted] ( [redacted] Add to contacts 1/13/ [redacted] I have not paid the 1st quarter payment yetI will wait until 1/15/for you to pay as you have promisedPlease send me a confirmation as soon as you doPlease respond to my last message at Revdex.comhou.orgThank you, [redacted] From: [redacted] To: l [redacted] Subject: RE: I need a copy of the MF bill Date: Sat, Jan 08:22:-I spoke to Rose ext [redacted] at ( [redacted] she gave me [redacted] She stated that they cannot accept payments over the phoneHowever, anyone can pay the bill following Payment Option instructions on the Invoice(copy attached)$is the Annual TotalYou may call anytime Cell [redacted] Home [redacted] I will get back to you if no answerThank you, [redacted] From: l [redacted] To: [redacted] Subject: I need a copy of the MF bill Date: Wed, Dec 10:55:-In order to pay MF bill I need amount and account approval, in addition I have authorized a partialrefund of $ [redacted] in order to assist you Brett [redacted] Chief Operating Officer As agent of Leisure Getaways Incorporated Oakhurst Drive Suite Spring, TX 77386Customer Satisfaction Survey - Click Here! ( [redacted] (O) [redacted] (C) [redacted] FAX email l [redacted] This e-mail may contain privileged, confidential, and/or proprietary informationIt is intended only to be received and used by the intended recipient(s) named aboveIf you received this message in error or are not the intended recipient, you are hereby notified that retaining, reviewing, using, copying, disseminating, distributing, discussing, or otherwise disclosing any of the information contained herein is strictly prohibitedIn such event, please contact the sender by reply email and destroy the message
The reason we have extended the offer to pay the fees for the transfer is in order to ensure the timely transfer, as this settlement was mutually agreed toif in the case they are unable or unwilling to transfer the properties in the next days we shall than extend the offer of a refund
Revdex.com: This letter is to inform you that Leisure Getaways Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/12:00:AM and assigned ID [redacted] Regards, [redacted] n [redacted]
I want to commend Benjamin ***, the Customer Care Supervisor for Leisure Getaways, Inc I had a concern and he took the time to look into it for me and resolved it to my satisfaction! He was professional, understanding, and caringIn addition, I have always had positive experiences when calling and speaking to representatives from this company( A special thanks to Ashley [redacted] )
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The offer does not tell me how the timeshares that we own will be transferred from our name and whenFor all we know from this offer we may still own them next year and will be responsible for another set of maintenance fees Last July we did not reach out to Leisure Getaways help usThey contacted us to provide a solution to our timeshare ownership problemWe did not want another timeshare but as was proposed to us that would be a tool toward getting us out from the ownership of the that we hadAll of the time shares are easily transferable, if someone is willing to be the new owner and accept that responsibilityWe were persuaded that Leisure Getaways or Crown Resorts would be the transferee If Leisure Getaways are not able to transfer these timeshares from our names we request that they make us wholeWe keep the timeshares but transfer the Crown Resort timeshare from our name and return the amount that we paid
We reached a mutually satisfactory resolution to this unintended situation. A check and settlement letter have been issued and we look forward to servicing the [redacted] account for many years to come.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I just faxed the invoice Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No, this is not a negotiationI want 100% voided contract and no further contact with them via all communicationsI have a saved voice mail message from Justin stating that he would honor my original requestMoving upward with my complaint, since they decided to back pedal Regards, ***
From: [redacted] Sent: Thursday, April **, 10:AM /> To: drteamSubject: ID [redacted] We have agreed to reimburse the Maintenance Fees in question in order to reach a mutually satisfactory solution to this complaint regards, [redacted] [redacted]
I am currently reviewing all of the agreements and facts as they have been presentedI will contact the client shortly after the new year to work on a mutually satisfactory resolutionBrett [redacted]
In speaking with the title company (***0, we have been notified that the client file was not compliant to their requirements by the required date;as a result the file was not able to transfer without the fees being dueNevertheless; in order to facilitate the transfer and provide the best possible customer care, LGI shall agree to pay 1/of the MF's required for transferI attempted to call the client today at 3:21pm CST; however, I went through to a voicemail box that has yet to be set upBrett G [redacted] (as agent for LGI) CCO
Revdex.com: This letter is to inform you that Leisure Vacation Network has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted] Regards, Leisure Getaways Incorporated agreed to refund 1/of the amount charged to my [redacted] and myself for the contracts signed on [redacted] with the LGI/ [redacted] representatives Upon receipt of the refund, I will consider this case closed I will let the Revdex.com know when the check is received Regards, [redacted] ***
I am currently gathering the paperwork and reviewing our recordsWe would be open to mediation if we are not able to come to an agreement
Our management staff have reviewed this file and complaint and can document and prove without a doubt we are NOT a scam company and have had excellent follow through with this owner She purchased the RCI points entry program with a three year usage, her account was set up within the timeframe set forth in our agreements and her account number is # [redacted] We have been in contact with the owner since 4/7/2016, the date after the sale, in which we did a phone call that verifies all terms of the transaction with the owner at that time, this was followed up with an email with our contact information Since then we have processed both her new RCI account in addition to the processing of her [redacted] timeshare through our preferred title company, [redacted] Please see attachment for all supporting documentation and correspondence with this customer Please let us know if we can assist in anyway
Good morning, We have been in contact with this customer and are working on a satisfactory solution to their concerns listed LGI will be in contact with you shortly regarding the resolution with this customer
Sent: Tuesday, September 01, 1:PMTo: Cc: Brett [redacted] < [redacted] Subject: # [redacted] FW: [redacted] - settled as agreed with client Good afternoon and we hope all is well Please see correspondence below with customer [redacted] , case # [redacted] , showing we did reach a settlement in January shortly after the complaint was received I do show on the report you recently sent to me that this one is "unresolved" Can we please get this one resolvedThank you again for your time and helpBest Regards, Justin [redacted] Leisure Getaways Inc [redacted] Spring, TX [redacted] 866-611-Fax www.lgiadvantageclub.com You will get all you want in life if you help enough other people get what they wantFrom: l [redacted] To: [redacted] Subject: [redacted] - settled as agreed with client Date: Tue, Sep 13:26:- User:Brett [redacted] Date:1/14/20155:PM [Delete] Comment:Paid [redacted] MF on my A [redacted] reference # [redacted] User: [redacted] Date:1/6/201512:PM [Delete] Comment:sent settlement ck# [redacted] $2,cert# [redacted] User:Brett [redacted] Date:12/30/201411:AM [Delete] Comment:submitted [redacted] rr User:Justin [redacted] Date:12/22/201410:AM [Delete] Comment:lmom returning call for them to call me User:Justin [redacted] Date:12/19/201410:AM [Delete] Comment:I have lmom for them to call or email me also User:Brett [redacted] Date:1/14/20155:PM [Delete] Comment:Paid [redacted] MF on my A [redacted] User: [redacted] Date:1/6/201512:PM [Delete] Comment:sent settlement ck# [redacted] $2,cert# [redacted] User:Brett [redacted] Date:12/30/201411:AM [Delete] Comment:submitted [redacted] rr User:Justin [redacted] Date:12/22/201410:AM [Delete] Comment:lmom returning call for them to call me User:Justin [redacted] Date:12/19/201410:AM [Delete] Comment:I have lmom for them to call or email me RE: I need a copy of the MF bill [redacted] and [redacted] ( [redacted] Add to contacts 1/13/ [redacted] I have not paid the 1st quarter payment yetI will wait until 1/15/for you to pay as you have promisedPlease send me a confirmation as soon as you doPlease respond to my last message at Revdex.comhou.orgThank you, [redacted] From: [redacted] To: l [redacted] Subject: RE: I need a copy of the MF bill Date: Sat, Jan 08:22:-I spoke to Rose ext [redacted] at ( [redacted] she gave me [redacted] She stated that they cannot accept payments over the phoneHowever, anyone can pay the bill following Payment Option instructions on the Invoice(copy attached)$is the Annual TotalYou may call anytime Cell [redacted] Home [redacted] I will get back to you if no answerThank you, [redacted] From: l [redacted] To: [redacted] Subject: I need a copy of the MF bill Date: Wed, Dec 10:55:-In order to pay MF bill I need amount and account approval, in addition I have authorized a partialrefund of $ [redacted] in order to assist you Brett [redacted] Chief Operating Officer As agent of Leisure Getaways Incorporated Oakhurst Drive Suite Spring, TX 77386Customer Satisfaction Survey - Click Here! ( [redacted] (O) [redacted] (C) [redacted] FAX email l [redacted] This e-mail may contain privileged, confidential, and/or proprietary informationIt is intended only to be received and used by the intended recipient(s) named aboveIf you received this message in error or are not the intended recipient, you are hereby notified that retaining, reviewing, using, copying, disseminating, distributing, discussing, or otherwise disclosing any of the information contained herein is strictly prohibitedIn such event, please contact the sender by reply email and destroy the message
Great company They helped me a lotThey lowered my HOA fee , gevi me more time and flexibility Thank you
The reason we have extended the offer to pay the fees for the transfer is in order to ensure the timely transfer, as this settlement was mutually agreed toif in the case they are unable or unwilling to transfer the properties in the next days we shall than extend the offer of a refund
Confirmation # [redacted] (MIZNER mf's have been paid in full on 1/15/
Revdex.com: This letter is to inform you that Leisure Getaways Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/12:00:AM and assigned ID [redacted] Regards, [redacted] n [redacted]
I want to commend Benjamin ***, the Customer Care Supervisor for Leisure Getaways, Inc I had a concern and he took the time to look into it for me and resolved it to my satisfaction! He was professional, understanding, and caringIn addition, I have always had positive experiences when calling and speaking to representatives from this company( A special thanks to Ashley [redacted] )
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The offer does not tell me how the timeshares that we own will be transferred from our name and whenFor all we know from this offer we may still own them next year and will be responsible for another set of maintenance fees Last July we did not reach out to Leisure Getaways help usThey contacted us to provide a solution to our timeshare ownership problemWe did not want another timeshare but as was proposed to us that would be a tool toward getting us out from the ownership of the that we hadAll of the time shares are easily transferable, if someone is willing to be the new owner and accept that responsibilityWe were persuaded that Leisure Getaways or Crown Resorts would be the transferee If Leisure Getaways are not able to transfer these timeshares from our names we request that they make us wholeWe keep the timeshares but transfer the Crown Resort timeshare from our name and return the amount that we paid
For some reason this particular notification did not show up until todayI will reach out to the client today to find a mutually acceptable solution
We reached a mutually satisfactory resolution to this unintended situation. A check and settlement letter have been issued and we look forward to servicing the [redacted] account for many years to come.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I just faxed the invoice Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint No, this is not a negotiationI want 100% voided contract and no further contact with them via all communicationsI have a saved voice mail message from Justin stating that he would honor my original requestMoving upward with my complaint, since they decided to back pedal Regards, ***
It is my understanding that we are finalizing a settlement (informed to me by [redacted] ***
From: [redacted] Sent: Thursday, April **, 10:AM /> To: drteamSubject: ID [redacted] We have agreed to reimburse the Maintenance Fees in question in order to reach a mutually satisfactory solution to this complaint regards, [redacted] [redacted]
We have agreed to a mutual agreement f a partial refund ($2000) and we shall pay the MF on trade prior to 1/
I am currently reviewing all of the agreements and facts as they have been presentedI will contact the client shortly after the new year to work on a mutually satisfactory resolutionBrett [redacted]
In speaking with the title company (***0, we have been notified that the client file was not compliant to their requirements by the required date;as a result the file was not able to transfer without the fees being dueNevertheless; in order to facilitate the transfer and provide the best possible customer care, LGI shall agree to pay 1/of the MF's required for transferI attempted to call the client today at 3:21pm CST; however, I went through to a voicemail box that has yet to be set upBrett G [redacted] (as agent for LGI) CCO