Leisure tech Repaired some tiles at the [redacted] ’s that had fallen of the raised wall over the winterWe had done this weeks prior to opening of the pool on April 3rdAt that time we told her that the entire area was bad but we could stick the tiles back onAny shifting or moving others were bound to fall off and the right fix would be to retileAt that time this was not what the homeowner wanted to budget forSo we told them we could stick them back on but them or others may fall off in the near futureThis I think by memory was acceptable because she had us put them on and paid the billThe total amount was $We opened the pool on April 24th And this was paid for on 6-7-2017Were the whole problem I believe started was in the maintenance of the poolWe cleaned the pool weekly for weeks in May I told her that we needed her to remove the spa cover for us before we come because it uses a tool we do not carry with us and we could clean the tub also, or we would not be able to do that.Week of May she called and asked us to go to every other week for the maintenanceI told her we would do that but she would have to do the chemicals on the off week or we could not keep the pool clear only coming every weeksTo be honest sometimes with heat and bather loads weekly can at times give us a cloudy pool we have to work back to clearWhich May cleaning has not been paid for the amount of $with chemicals that had been delivered to the home.So in June our first skipping weekly my son in law was scheduled to clean the pool that week and we showed up and could not see the bottom (cloudy) no chlorineHe went ahead and treated it to begin the clear up process and I called herI told her again if she was not going to do anything in the off week we needed to come weekly so she said then lets go back to weeklyI had my son in law go back daily to get pool clear which it did in a few daysI get a call on how dirty the pool was when it cleared and I told her of course we had not been able to vac pool when it was cloudy.My policy has always been for weekly customers to go back daily to clear there pools at no charge no matter why it clouded because I know we are seasonable and need to ready the pool as quickly as we can.Then she emails me with a stop services immediately so we didAnd all of a sudden when she does not want service now the tile is unacceptableI told her sorry I could not reimburse her at this point months had gone by and it was okay and now it is notShe said our tile fell off and I told her it could be or other areas which I said most likely would happen if she did not address it properly.I am sorry we could not keep her as a client we try our best to accommodate our clients needs but sometimes for some reasons customers will part ways and have every right to do so.Thank you for your time, Leisure tech will continue to try and maintain good service to all our customers and hope in the future to be able to service this client again[redacted] LTI
Leisure tech Repaired some tiles at the [redacted] ’s that had fallen of the raised wall over the winterWe had done this weeks prior to opening of the pool on April 3rdAt that time we told her that the entire area was bad but we could stick the tiles back onAny shifting or moving others were bound to fall off and the right fix would be to retileAt that time this was not what the homeowner wanted to budget forSo we told them we could stick them back on but them or others may fall off in the near futureThis I think by memory was acceptable because she had us put them on and paid the billThe total amount was $We opened the pool on April 24th And this was paid for on 6-7-2017Were the whole problem I believe started was in the maintenance of the poolWe cleaned the pool weekly for weeks in May I told her that we needed her to remove the spa cover for us before we come because it uses a tool we do not carry with us and we could clean the tub also, or we would not be able to do that.Week of May she called and asked us to go to every other week for the maintenanceI told her we would do that but she would have to do the chemicals on the off week or we could not keep the pool clear only coming every weeksTo be honest sometimes with heat and bather loads weekly can at times give us a cloudy pool we have to work back to clearWhich May cleaning has not been paid for the amount of $with chemicals that had been delivered to the home.So in June our first skipping weekly my son in law was scheduled to clean the pool that week and we showed up and could not see the bottom (cloudy) no chlorineHe went ahead and treated it to begin the clear up process and I called herI told her again if she was not going to do anything in the off week we needed to come weekly so she said then lets go back to weeklyI had my son in law go back daily to get pool clear which it did in a few daysI get a call on how dirty the pool was when it cleared and I told her of course we had not been able to vac pool when it was cloudy.My policy has always been for weekly customers to go back daily to clear there pools at no charge no matter why it clouded because I know we are seasonable and need to ready the pool as quickly as we can.Then she emails me with a stop services immediately so we didAnd all of a sudden when she does not want service now the tile is unacceptableI told her sorry I could not reimburse her at this point months had gone by and it was okay and now it is notShe said our tile fell off and I told her it could be or other areas which I said most likely would happen if she did not address it properly.I am sorry we could not keep her as a client we try our best to accommodate our clients needs but sometimes for some reasons customers will part ways and have every right to do so.Thank you for your time, Leisure tech will continue to try and maintain good service to all our customers and hope in the future to be able to service this client again[redacted] LTI