Leisureland Camper Village Ltd

We would be more than happy to re-look at [redacted] vehicle for her Up to this point we have done everything Chrysler has requested and suggested for us to do to repair the vehicle within manufacturer specifications [redacted] made it very clear to us that she has no faith in the vehicle and she wants it replaced The manufacturer would need to be involved in this case for this to potentially happen, they built it, they designed it, they give us the guidance and instructions on what repairs to perform If Rebekah is not satisfied with that, there should be dialogue between her and the manufacturer and we would be again more than happy to provide her with the contact information.Thanks [redacted] General ManagerLithia CJDR of Corpus ChristiO- [redacted]

I have met with Mr [redacted] and went over his concernsI have emailed him copies of the Factory specifications for the gaps and tolerances of the carI discussed with him and sent diagrams where the aperture panel was spliced inI told Mr [redacted] that I would have the technician remove the doors and repaint the areas of concern and remove a dent on the rear quarter panelI emailed him pictures of the care apart and with the new paint on the areas of his concernWhen we reassembled the doors it was brought to my attention that the front fender would not align properly without causing the left front door to have a wind noiseThe insurance company had requested and aftermarket fender be used in these repairs and with the door aligned properly the fender could notI ordered an OEM fender to replace the aftermarket and have had it installed and painted I have supplied Mr [redacted] a rental care while we have done the fender replacementWe have over emails in communication on the status of his car and the repairs plus numerous phone calls and another visit for his inspectionMr [redacted] had requested all new OEM (Original Equipment Manufacturer) parts and the insurance company had denied his request and the car was repair with LKQ (Like Kind &Quality) parts and aftermarket partsI believe we have given Mr [redacted] all the information that he has requestedWe have listened to his concerns and are trying to correct them in a timely manner[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not acceptableMy vehicle is not repaired and I have not had anyone try to repair itI would like this car to be bought back or replacedI am still having the same problems with it Regards, [redacted]

[redacted] , In regards to the two concern’s that Mr [redacted] has with his Jeep, one being the theft and the other being the transmission We paid for the item/items stolen from his vehicle Not all businesses would do this for their customers His transmission is slightly different Mr [redacted] ’s clutch was completely burnt, meaning it would not engage due to the engine being revved so much with no traction to the wheels causing the clutch to be burnt/non engaging Little to no material left on the disc(flywheel, clutch disc, pressure plate and throw out bearing) The Jeep’s transfer case shift cable was completely off when we inspected the vehicle This is caused by continual shifting of the gears going back and forth in a rocking motion to get a vehicle un-stuck There was sand impacted in areas underneath the Jeep to indicate that the vehicle was buried pretty deep One thing we would like to stress is that we would want Jeep to cover this under warranty this way customer is happy and we get to work on vehicles which is how we stay in business We don’t like to say it’s abuse, it could be called neglect, excessive wear and tear etc Our suggestion to customer was to start a case with Jeep to see if they would goodwill the repair I believe he attempted this on the 16th or 17th of November and since then he has had the vehicle towed from our facility to another facility in Katy Tx but I don’t know at this point if Jeep is going to pay for his repair They won’t pay if for us due to the findings upon the inspection Thank you [redacted]

Complaint: [redacted] I am rejecting this response because: issue has not been resolved. I was told by Lithia service that my claim request would be transferred to a dealer near me since they apparently would not mail me he part they said they ordered. (They had been telling me for three months they would mail it as soon as it came in.) When I went to the local dealer they told me that Lithia called and scheduled an appointment but did not forward any of the information from my claim : pictures, proof like they told me they would. I have been lied to nearly every time I have spoken with Lithia. J would like them to do what they tell me on the phone they are going to do. They are not being honest at all. In addition I would like someone to call me . Regards, [redacted]

Hello,the attachment was forwarded to me from *** *** our Sales Manager. Thank you and please let us know if you can if you need us to do anything else

Complaint: ***
I am rejecting this response because:i filed a complaint with the Revdex.com on 2-11-i was unable to respond to the response from LITHIA Chrysler jeep dodge of Corpus Christi so it shows that I have not responded or accepted, so here is my responsei was able to finally reach the manager of the body shop to voice my concerns and we were able to start moving forward and making headway towards finishing the repairthe shop manager was helpful but he is no longer overseeing the repairs on my vehicle anymore I have made several more visits to the body shop trying to get this resolved and the repairs still have not been finished as of today 4/4/i have photo documentation as well as emails backing all of the information that I have provided in this complainti have not had contact with the body shop since 3/28/as the car was supposed to be reassembled and I was suppose to receive a phone call with the updateit has been days and still no update I have emailed the person over seeing my vehicle repair now as well as the General manager JRVelascoso we will see what comes of it on 4/5/as far as the information that I requested I did finally receive what I originally requested except for one certification which was belonging to the person who originally was in charge of over seeing the claim and repairs MrChristopher Engle, which I was then informed that he does not have any Quality Assurance,Quality control certifications or any certifications stating that he is of sound mind and capable of making professional decisions pertaining to estimating vehicle damage/Repairs or over seeing and preforming the inspection duties needed to see that the automobile is in fact in good safe working conditions and capable of being put back on the roadAnd frankly I don't see how a company such as lithia can let someone do this type of work with out being certified and I wonder how many other people had there vehicles released to them after repairs were made in the final inspections were done by himNow as far as the repairs go they did in-fact replace the fender again, afterwards I showed up to look it over and the body lines and gaps still did not align correctly and upon further inspection of the LKQ Door that was replaced shows signs of being previously repaired when I asked the shop about it they informed me that their body repair mechanic did notice it and said that there was a repair done on it but he could not remember if he had did it or if it came like that and did not remove the body work previously done to the door to as the underlying condition on the doorso they then did not know the mechanical Integrity of the Main impact beam in the door or if it was even in the door for that matter, so they then ordered another door as re-assurance I was also told that New Hinges where put on the rear door by the insurance adjuster when I arrived to look over the vehicle I noticed areas of the door and hinges where in fact not even painted and did not even show signs of primerareas of the doors that were painted had already started to show signs of separation / spallingi was then told that they have ordered a new hinge when I returned for a follow up the hinge appeared to have door sealant around it as if they were hiding somethingAs for the A-panel that was said to have been replaced had damage in the same areas as the initial impact and no documentation proving it was repaired accept for the other mechanics in the shops saying the work was doneand the rest of the repairs showed signs of paint damage, where the doors were not set in place correctly possibility due to the A-panel damage and them trying to bend the doors to fit without working the panel and causing the new paint coating to be removed every time contact was made by either opening or closing of the dooras well as several area of contamination under the paint which leads me to believe that they were once again in a hurry to get the car repainted and off the lot and out of there hairAt this point in time I no longer feel comfortable accepting the car from them once it is finally completed 100% after seeing the work that has been done and not knowing what under lying issues that still remain due to some one cutting corners in a rush that might Jeopardize the mechanical integrity of the vehicle and the safety factors associated with any type of mechanical fatigue / mechanical failure while in operationNot to mention the cost between what the insurance paid for the work and the out of pocket expense that the body shop has had to pay out to continue to to do poor repair work comes out to $5,less then what I paid for the vehicle, at what point will the consider it a total loss or be fixed correctly?? I have just received a voice mail from the general manager and returned his call to reach his voice mail and left a message requesting to meet with him tomorrow.Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is not acceptable. My vehicle is not repaired and I have not had anyone try to repair it. I would like this car to be bought back or replaced. I am still having the same problems with it. 
Regards,
[redacted]

[redacted], In regards to the two concern’s that Mr. [redacted] has with his Jeep, one being the theft and the other being the transmission.  We paid for the item/items stolen from his vehicle.  Not all businesses would do this for their customers.  His transmission is slightly...

different.  Mr. [redacted]’s clutch was completely burnt, meaning it would not engage due to the engine being revved so much with no traction to the wheels causing the clutch to be burnt/non engaging.  Little to no material left on the disc. (flywheel, clutch disc, pressure plate and throw out bearing)   The Jeep’s transfer case shift cable was completely off when we inspected the vehicle.  This is caused by continual shifting of the gears going back and forth in a rocking motion to get a vehicle un-stuck.  There was sand impacted in areas underneath the Jeep to indicate that the vehicle was buried pretty deep.  One thing we would like to stress is that we would want Jeep to cover this under warranty this way customer is happy and we get to work on vehicles which is how we stay in business.  We don’t like to say it’s abuse,  it could be called neglect, excessive wear and tear…etc…  Our suggestion to customer was to start a case with Jeep to see if they would goodwill the repair.  I believe he attempted this on the 16th or 17th of November and since then he has had the vehicle towed from our facility to another facility in Katy Tx but I don’t know at this point if Jeep is going to pay for his repair.  They won’t pay if  for us due to the findings upon the inspection.    Thank you [redacted]

Sorry for the delay I am personally involved in this case now and will have an answer for you in a few days about the tires.  As far as an establishment being responsible for anything that happens to a customer’s vehicle  at their facility is not accurate.  There are numerous...

instances where this can be the case but there are just as many where it will not be the case.  Mother Nature, or just Natures creatures would not be a case where the establishment is liable.  As a courtesy we are more than happy to detail this persons vehicle at no charge,  as a courtesy because it is an unfortunate and strange incident, but not for any other reason.  Thank you for your patience.[redacted] General ManagerLithia CJDR of Corpus Christi[redacted]

Mrs. [redacted], In reference to [redacted], I believe the issue has been resolved.  He understands that we cannot ship a warranty item to another facility unless we perform the work by a certified technician.  That same part or parts, can be shipped by the manufacturer to another...

facility and their certified technician needs to perform the work.  That has been the hold up here where we were trying to have these parts rerouted to that dealership and we can’t.  We have set him an appointment with the dealer in Ohio in his area and they will be able to perform the work.  We of course are sorry for any inconvenience we may have caused by thinking we could do more than we actually could.  Thanks [redacted]

We would be more than happy to re-look at [redacted] vehicle for her.  Up to this point we have done everything Chrysler has requested and suggested for us  to do to repair the vehicle within manufacturer specifications.  [redacted] made it very clear to us that she has no faith in the vehicle and she wants it replaced.  The manufacturer would need to be involved in this case for this to potentially happen, they built it, they designed it, they give us the guidance and instructions on what repairs to perform.  If Rebekah is not satisfied with that,  there should be dialogue between her and the manufacturer and we would be again more than happy to provide her with the contact information.Thanks[redacted] General ManagerLithia CJDR of Corpus ChristiO-[redacted]

At this point this customers vehicle is repaired and in fine working order.Thank you[redacted] General ManagerLithia CJDR of Corpus ChristiO-[redacted]

Complaint: [redacted]
I am rejecting this response because: issue has not been resolved. I was told by Lithia service that my claim request would be transferred to a dealer near me since they apparently would not mail me he part they said they ordered. (They had been telling me for three months they would mail it as soon as it came in.) When I went to the local dealer they told me that Lithia called and scheduled an appointment but did not forward any of the information from my claim : pictures, proof like they told me they would. I have been lied to nearly every time I have spoken with Lithia. J would like them to do what they tell me on the phone they are going to do. They are not  being honest at all. In addition I would like someone to call me .
Regards,
[redacted]

I have met with Mr. [redacted] and went over his concerns. I have emailed him copies of the Factory specifications for the gaps and tolerances of the car. I discussed with him and sent diagrams where the aperture panel was spliced in. I told Mr. [redacted] that I would have the technician remove the...

doors and repaint the areas of concern and remove a dent on the rear quarter panel. I emailed him pictures of the care apart and with the new paint on the areas of his concern. When we reassembled the doors it was brought to my attention that the front fender would not align properly without causing the left front door to have a wind noise. The insurance company had requested and aftermarket fender be used in these repairs and with the door aligned properly the fender could not. I ordered an OEM fender to replace the aftermarket and have had it installed and painted I have supplied Mr. [redacted] a rental care while we have done the fender replacement. We have over 40 emails in communication on the status of his car and the repairs plus numerous phone calls and another visit for his inspection. Mr. [redacted] had requested all new OEM (Original Equipment Manufacturer) parts and the insurance company had denied his request and the car was repair with LKQ (Like Kind &Quality) parts and aftermarket parts. I believe we have given Mr. [redacted] all the information that he has requested. We have listened to his concerns and are trying to correct them in a timely manner.[redacted]