LeisureLink

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Revdex.com: I have reviewed and feel that Leisure Link has gone above and beyond to assist me in all matters and have shown excellent communicationI would like to withdraw my complaint Sincerely, [redacted]

We contacted Ms [redacted] by phone to speak with her about her complaint We let her know that the refund was processed and expect it to be posted to her account in 24-hoursWe also explained that a miscommunication occurred between the property supplier and booking.com for which we apologized as this led to more confusion and frustration for Ms [redacted] Regarding a manager not being available to take an escalation request from Ms [redacted] , we regret that this occurred and have modified our escalation procedures to ensure that if someone is not immediately available, the customer will receive a return call by end of business the same day Both the phone agents and the managers have been coached on this The $cost difference that Ms [redacted] detected was the result of a fee setup discrepancy and we are working directly with booking.com to rectify the difference We apologize for the poor service Ms [redacted] received, are committed to learning from our mistakes and appreciate that Ms [redacted] brought this to our attention Sincerely, Glen D***Customer Service Manager###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much for your assistanceIf I do not receive the refund in a timely fashion, I will contact you then
Sincerely,
*** ***

We are very sorry for the frustration that our client had
with the booking and cancellation process at LeisureLink. In situations like these, we can be at the mercy of third party cancellation policies, and that was the situation here.That being said, we are happy to do
everything we can to make this right with our client.We will immediately
refund the client the full amount of $***.Please let me know if there are any more questions or issues that can be addressed.Thank you.Michael T***

Dear Ms***,We apologize for the poor response you received from our company and have taken immediate steps to rectify the problem Your credit card was refunded on 7/8/in the amount of $at 5:PM PT.Today we refunded your credit card an additional $at 2:PM PT,
bringing the total amount of the refund to $444.37, which was the total amount on the booking.Although you offered to accept the 30% cancellation fee, given the circumstances, we have not enforced that requirement and have refunded the entire amount on the original reservation.This full refund will also cover the $in overdraft fees that you stated you incurred.Please note that refunds to credit cards can vary by banking institution and although we posted the refunds on the date and times stated above, the posting to your account can take 5-days We do hope that by now the first refund has posted to your account and ask that you inquire with your financial institution.We hope that this response meets with your satisfaction and again, we apologize for the poor experience you had. Sincerely, Heather D***Director, Reservation Services

We contacted Ms[redacted] by phone to speak with her about her
complaint. We let her know that the refund was processed and expect it to
be posted to her account in 24-hours
",sans-serif>We also explained that a miscommunication occurred between the
property supplier and booking.com for which we apologized as this led to more
confusion and frustration for Ms[redacted]. Regarding a manager not being
available to take an escalation request from Ms[redacted], we regret that this
occurred and have modified our escalation procedures to ensure that if someone
is not immediately available, the customer will receive a return call by end of
business the same day. Both the phone agents and the managers have been
coached on this. The $cost difference that Ms [redacted] detected was the
result of a fee setup discrepancy and we are working directly with booking.com
to rectify the difference
We apologize for the poor service Ms[redacted] received, are
committed to learning from our mistakes and appreciate that Ms[redacted] brought
this to our attention
Sincerely,
Glen D[redacted]Customer Service Manager###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Morning Mr. [redacted],  We sincerely apologize for the less than satisfactory stay at our partner's property.  We have talked to the property and LeisureLink has decided to refund you in full as you have requested.  If you have any questions or if you would like to talk about...

this matter further, please call me directly. Best Regards, Shaun S[redacted]###-###-####

Revdex.com:
I have reviewed and feel that Leisure Link has gone above and beyond to assist me in all matters and have shown excellent communication. I would like to withdraw my complaint.
Sincerely,
[redacted]

Operations for LeisureLink have ceasedWe are sad to announce that LeisureLink is closing. We have been unable to secure the funds necessary to keep our platform running profitably. LeisureLink, Inc. entered into Assignments for the Benefit of the Creditors under Delaware state law on September 27,...

2016. An Assignment for the Benefit of the Creditors is a form of insolvency under state law. If you are a consumer with a current reservation, we encourage you to contact the website you booked through. If you are a property manager we encourage you to contact the OTA with any questions regarding current reservations. If you are an OTA we encourage you to contact the property manager directly.LeisureLink values the working relationships built over these last 9 years and appreciates the loyalty of its employees, vendors, customers and partners.Questions or concerns may be directed to the following:LeisureLink (assignment for the benefit of creditors), LLCP.O. Box 391600Mountain View, CA 94039-1600

Good Morning Mr. [redacted],  We sincerely apologize for the less than satisfactory stay at our partner's property.  We have talked to the property and LeisureLink has decided to refund you in full as you have requested.  If you have any questions or if you would like to talk about this matter further, please call me directly. Best Regards, Shaun S[redacted]###-###-####

Operations for LeisureLink have ceasedWe are sad to announce that LeisureLink is closing. We have been unable to secure the funds necessary to keep our platform running profitably. LeisureLink, Inc. entered into Assignments for the Benefit of the Creditors under Delaware state law on September 27, 2016. An Assignment for the Benefit of the Creditors is a form of insolvency under state law. If you are a consumer with a current reservation, we encourage you to contact the website you booked through. If you are a property manager we encourage you to contact the OTA with any questions regarding current reservations. If you are an OTA we encourage you to contact the property manager directly.LeisureLink values the working relationships built over these last 9 years and appreciates the loyalty of its employees, vendors, customers and partners.Questions or concerns may be directed to the following:LeisureLink (assignment for the benefit of creditors), LLCP.O. Box 391600Mountain View, CA 94039-1600

Good Afternoon [redacted], I am having one of our Customer Service Specialist contact you right away.   We sincerely apologize.  We authorized Hotels.com to modify the reservation on Aug 25 when they called and spoke to one of our agents.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Afternoon [redacted], We apologize for the trouble you've experienced.  We are reviewing the transaction with Travelocity and trying to help you resolve the issue with them.   I have attached the record from our system showing the transaction from WorldSpan via Travelocity....

 We are responsible for transacting based on electronic messages received from our partners.  In this case Travelocity sent your booking via the WorldSpan GDS system to LeisureLink.  LeisureLink processed the reservation with the hotel and charged your card.  LeisureLink and the property did not hear from Travelocity or you until after the stay dates and therefore we are unable to refund you directly.  We will do everything possible to work with Travelocity, but at this point LeisureLink is unable to provide a refund due to the fact that Travelocity appears to be at fault for sending LeisureLink your reservation without your full consent.   Again, we apologize for your troubles and we will do everything possible to help facilitate a favorable outcome for you via Travelocity.  Best Regards,Shaun