Leith of Wendell, Inc.

I purchased a 1999 Dodge Dakota pickup on 9/30/15. I drove it less than 1 hour and it started cutting off and I called dealership, they agreed to fix it at no cost to me. I was happy with that so had it towed to them on 10/3/15 and was told they would contact me when ready. First week no calls so I contacted them and was told the computer was bad and they were waiting on the part. Second week, no calls again I contacted dealer and was told a wiring harness was bad they were waiting on part. Third week, no calls so I contacted dealer and was told they were replacing a sensor and solenoid on transmission and would be another day or so. Fourth week, no call so I contacted dealer and was told the computer they installed was bad and another was on the way. Fifth week, NO CALLS so I contacted dealer and this time was told it was fixed on 11/3/15. I could not pick it up until next day so I called to be sure it was ready and was again told yes I could pick it up. So had my wife drop me off to pick it up at 2:50 pm and at 5:00 pm was told it was not ready they were still working on it. So I had had enough and asked for my money back. Had a meeting for my job and had to leave and was told they would contact me to let me know what they could do and have not been able to speak with anyone since. No call again.Thank you.Product_Or_Service: 1999 Dodge Dakota pick upDesired SettlementI would just like to have the cash money I put down and the towing fee refunded, and to have the part financed from the bank refunded to them and the 1st payment I had to make refunded to me also. I am not asking for anything extra that It has cost me.Thank you. Final Consumer Response /[redacted]/Hi the dealership refunded my money today. So I am satisfied with what they did.Thank you for your help.Sincerely, [redacted]

Leith Ford is a terrible dealership. They stole $1000 out of my deal. The finance manager decided to leave off a $1000 rebate when he financed my 2016 Escape. He did not let me know. The dealership has neglected to return my messages or to try to make this right. Terrible dealership that lies to its customers.","neg-1

Leith Ford is a terrible dealership. They stole $1000 out of my deal. The finance manager decided to leave off a $1000 rebate when he financed my 2016 Escape. He did not let me know. The dealership has neglected to return my messages or to try to make this right. Terrible dealership that lies to its customers.

Leased 2016 Kia Optima on March 14, 2016.Lease documents have not been sent to lease financing company and dealer has failed to purchase tradedin.I leased 2016 Kia Optima on 3/14/16 and traded in2013 Optima which was under lease held by KiaMotors Finance. New lease was predicated on dealerpurchasing 2013 Optima from Kia Motors Fiance fora payoff amount which consisted on balance of my lease payments plus the residual value of the vehicle-thereby satifying my lease obligations under the 2013 lease.The lease papers and payoff amount have not been sent to Kia Motors Finance which(1) still retains me as the lessee and (2)has not recorded me as the lessee of the 2016 Kia Optima.The dealer has not registered the 2016 vehiclealthough I was charged a fee for title and registration in the 2016 lease.Desired SettlementComply with lease agreement by:1.Purchasing the 2013 Kia Optima from Kia Motors Finance and satisfy my obligations under 2013 lease.2.Send 2016 leasing papers to Kia Motors Finance.3.Register the vehicle with the NCDMV.Business Response I thank you for the notice, we have done everything to help the customer understand that the payoff process takes a few days...that is why we get a 15 day payoff. All of the contracts have been sent to KIA and the deal has been funded, payoff check has been sent to his old loan. We even came out of pocket and made an extra payment for the customer. We have bent over backwards and I drove paperwork to his house so he did not have to come back to the dealership. This should not be a complaint, the customer just did not understand the buying process and things do not happen over night, it takes time for a deal to get funded and a payoff check sent out.

Business failed to respond to request to provide a vital piece of equipment, lug key, necessary for removal and rotation of tires. This complaint regards a vehicle, 2006 Porsche Cayenne, purchased Jan 31, 2015, from Leith Autopark Kia, 5330 Rolesville Road, Wendell, NC 27591. During the purchase process, I mentioned to the Sales Manager that I was very disappointed with the sales process, and indicated the salesman did not return phone calls, did not put forth a great effort towards satisfying customer needs, and did not attempt to get desireable financing and monthly payments. Since the vehicle is really nice, I ultimately took matters into my own hands and made financing arrangements with the Credit Union, was able to cut monthly payments almost in half, for much shorter time period, in comparison to what Leith Autopark Kia offered. I asked the Sales Manager that, since the vehicle had approx. 108,000 miles at time of purchase, if they would please perform 100 K mile service. The Sales Manager stated they had changed the oil, inspected the vehicle, and put on a new set of tires. He also mentioned the 100 K mile service was out of the question, unless I paid for it. I did not. My complaint is as follows: In an attempt to have the tires rotated over the course of the last two weeks, I discovered the lug lock key is missing from the trunk compartment where it should be located with other emergency tools. This is a vital piece of equipment that prevents theft of the tires, and there is an empty compartment clearly where it should be located. Although after making several unreturned phone calls and contact attempts to the current Sales Manager regarding this lug lock key, my persistence paid off when I finally reached the Sales Manager on Saturday, August 1, 2015. He stated I could take the vehicle someplace to have the lugs locks drilled off. I mentioned I am "NOT INTERESTED" in having my nice wheels and lugs drilled, that I was a customer who had purchased this vehicle from their dealership, and shouldn't have to take these extreme measures. I reminded Mr. [redacted] that the dealership replaced the tires prior to my purchase; therefore, the lug key was obviously in place while the vehicle was in their possession, and was obviously used for installing new tires. I further mentioned more importantly, if I or my wife were to have a flat tire at this point, we would be stranded without being able to change a flat tire!! The Sales Manager stated he would check into this and get back to me. Mind you, this was Saturday, August 1, 2015. Because he had not returned previous phone calls, and because of the urgency of the matter, I asked that he please get back to me as soon as possible. As of 1pm on Monday, Aug 3, 2015, after again not having heard back from the Sales Manager, I placed another call to Leith Kia in Wendell, NC. Mind you, at the time, I was at the Duke Cancer Center, transporting my dad to a chemo appt. This was my final attempt to reach the Sales Manager. On Tuesday, Aug. 4, 2015, at approx. 12 noon, I called Leith Kia, to speak with the General manager. When questioned who I was, what the nature of my call was, etc., I was placed on hold for approx. 7 or 8 minutes, then told the GM was not in, and that he was at an Auction. I left a message asking that he please call me.As of today, Friday, Aug. 7th, I have not heard from Sales Manager or GM. This morning, I traveled to the Porsche dealership located in Cary, NC, and placed an order to replace the lug lock key; paid $22,01 out of my pocket. I have spent much personal time and numerous attempts to resolve this matter which Leith Autopark Kia should have easily resolved. Leith Autopark Kia is clearly lacking in exercising good faith efforts towards resolving any problems or consumer complaints. It seems once they received the certified check for approx. 16k for purchase of this vehicle, they were clearly not interested in returning phone calls or pleasing customers. Mind you, I am still without a lug lock key. It is expected to arrive approx. next tuesday...Desired SettlementI'd like to be refunded for the $22.01, plus for my time, gas and efforts used in resolving this issue. Business Response /[redacted]/Contact Name and Title: [redacted] gsmContact Phone: XXX-XXX-XXXXContact Email: [redacted]@autoparkeast.comI am very sorry for the customer service you have received. I will be happy to pay for the lug lock key. Consumer Response /[redacted]/I received a voice message from the GSM of Leith Autppark Kia, stating that a check in the amount of $22.01 will be mailed to my home. However, my concerns with the proposed resolution are as follows:The request is to be compensated for time, efforts, and money spent, i.e., fuel required for driving to another county within the state twice, to reach the authorized Porsche dealer in person the only viable option available for diagnosing the particular type issue of a lug lock key being ordered for my vehicle. Reimbursement of fuel required to drive a V-8 4.5 litre vehicle approximately 50 miles round trip, as well as time and efforts spent on such a simple issue, would have been more appropriate towards resolving this matter. Next week I am required to make another trip to the dealer to get the lug lock key in hand as soon as possible, to circumvent any problems during emergencies, as well as to make it possible to have tires rotated quickly. Additional funds offered by the dealer, for example, a total of $50.00, would have been a more appropriate resolution. Although this may seem petty, the fact remains that I am currently driving around without required emergency equipment, and do not yet have a lug lock key on hand will have to return to the Porsche dealership next week providing there are no unforseen problems with getting the required equipment in hand. Not to mention, with all due respect Leith Autopark Kia's response resolution is simply stating "the check is in the mail." I do wish to say thanks to the GSM for addressing this matter so quickly. Final Business Response /[redacted]/We are mailing out a check for $50.00 today for the time and gas spent. Final Consumer Response /[redacted]/

The Ford F150 that was delivered to my office location, under lease agreement, was delivered with damage. I am being held personally responsible. Dear Sir or Madam,Thank you for considering my complaint regarding Leith Ford of Wendell.On 2/28/2014 I entered into a lease agreement for a 2014 black Ford F150 with Leith Ford of Wendell. At the time of the initiation of the lease Leith of Wendell did not have a black Ford F150. [redacted], my salesman, did tell me that he would arrange a dealer trade and deliver the F150 to my office location at 3944 Atlantic Ave, Raleigh NC. I have in my records that the car was delivered on 3/3/2014. At this time the driver dropped the car and picked up the loaner car that Leith Ford had loaned me (a white F150). I was not given a chance to visually inspect the car at the time that the driver dropped it off, as I was seeing patients at my dental office. On March 4 I visually inspected the car and noticed a 1 inch by 2 inch blemish in the rear seat on the passenger side. On 3/5/2014 I called [redacted] and notified him of the damage. He stated that he would request a repair. Today, 4/16/2014 I have been notified by [redacted] that I will be personally responsible for this repair. Seeing as how I was not given a chance to visually inspect the car at drop off, and seeing as how I gave immediate notice of the damage, I feel that Ford should be responsible for the repair. Desired SettlementI am only asking that the blemish be fixed at no cost or repression to me. Business Response /[redacted]/Contact Name and Title: [redacted] Sales ManageContact Phone: XXXXXXXXXXContact Email: [redacted]@autoparkeast.comWe have contacted the customer and replaced the leather in his F-150 at no cost to the customer. The manufacturer would not honor it but we have taken care of it.Consumer Response /[redacted]/Problem fixed!!! Very happy. Thank you.[redacted]nal [redacted] /[redacted]/

Failure to pay off my trade and not letting me know it was not paid off, which, destroyed my credit. They stalled my deal.I purchased a 2013 KIA Optima on April 8, 2016 after finding out my 2007 GMC Yukon would require thousands of dollars of service that I could not afford. They rushed the paperwork thru and after working 13 hours, I signed the deal on the KIA. I was informed later that I would need to sign another contract at a lower payment on May 24th because the financier, [redacted], did not like the numbers. Needless to say, they did not inform me that my trade in was not paid off. We finalized the deal on 6/6/2016 after I found out that my trade in was 60 days delinquent on the payment and there was a repo order on it. I lodged a complaint with Leith Wendell and was assured that all was taken care of. I also contacted the finance company with the Yukon and let them know the circumstances and that this dealership "dropped the ball" on this deal and got the usual bank response that I was responsible for the payments and that any credit issues were mine to deal with. We completed the deal and I got a guarantee that payoff was sent. On 6/8/2016 at 9:00pm, I was greeted at my door by two repo agents looking for the Yukon. I explained to them that it was traded in two months prior and I no longer had possession of it. I showed them the contract that was processed thru Leith Autopark East for this deal and they forwarded it to the lender for that vehicle. I requested a letter from the sales manager, even texted with him as recent as 6/15/2016 with a promise to send a letter I could present to them as well as the credit bureaus and still haven't received any correspondence. This dealership has destroyed my credit by not letting me know that I was still responsible for the payments on my "traded" vehicle that they had in their possession but did not pay off nor did they make any attempt to contact my lender and let them know that they were having a problem with the finance contract that was signed, originally, on 4/8/2016. This dealership destroyed my credit and has, drastically, delayed future credit obligations that I was in the process of undertaking. They have ruined me after working 10+ years building my creditworthiness back up from turbulent times.Desired SettlementThey will have to deal with [redacted] Bank and explain the situation with them and get the bad marks off of my credit. I work 60 hours a week and do not have the time or energy to do that. I want them to get me to where I was before they "jacked" my credit up to where I now have a 60 day late pay on my trade in as well as a R9 repossession order listed. I have had two credit accounts closed because of this.Business Response Hello and thank you for the letter in regards to Mr. [redacted]. We are truly apologetic for any problems Mr. [redacted] has gone through with Leith Of Wendell. As much as we strive to make the car buying process and paperwork a smooth transaction, sometimes we do have to re-contract a deal. In this case, we notified Mr. [redacted] that he needed to come back and resign his contracts. As you know, Mr. [redacted] is a very busy person, it did take him some time to come back and re-sign the contracts. Meanwhile the car he traded, was still in his name, due to the fact, the new car deal had not been funded. If Mr. [redacted] would have let us know he was not making the payments on his trade, we could have assisted and would have gone above and beyond to help make sure his credit would not be affected. We would have mailed a payment or two to his lender to ensure that he would not get any late fees or credit dings. Mr. [redacted] states he did not get any calls or letters from his lender saying that his payment was late. If he did not know, there is no way we would know. We did however write a letter on Mr. [redacted] behalf, mailed to him on June 28th, explaining the situation and reasons for the delay on his payoff. We wrote the letter to hopefully help him get that off his credit bureau. We know how hard he has worked to get his score up, we want to assist any way we can. We recently gave Mr. [redacted] a new spare tire and kit for his Kia, they do not come with the cars. We are doing everything we can to make him a happy customer.

Leith Ford cheated me out of $1000. Dealership changed the finance contract. The purchase agreement showed $2000 rebate, finance contract $1000.I purchased a 2016 Ford Escape on 3/22/2016 and the dealership took over 2 1/2 months to get it financed. The finance manager [redacted] contacted me after this time and told me that they finally got everything resolved and should be getting the car financed soon. He said there were errors on the part of the dealership and Ford Credit, but Ford Credit had agreed to lower my APR from the original rate of 1.9% to 1.25% due to all the trouble I've been through getting this financed. He said the dealership would pay for the extra payment I had to pay on my used car that was in their possession. However, on my original purchase agreement it showed that I would be receiving a $2,000 rebate, after they lowered my APR, on the finance contract it only had a $1000 rebate. So, they financed $1000 more dollars without letting me know they were doing so. They financed $34,485 when the should have financed $33,485.Desired SettlementI would like the $1000 back, whether it be on the loan or by check.Business Response Mr. [redacted] purchased a 2016 Escape on 3/22/16 at the time of contract Ford motor company said to use the $2000 in rebate and 1.9% financing. Do to problems that the customer had in the past we needed more information for the lender. After everything was finished the rebate changed from the manufacturer to $1000 and 1.9%. We contacted the manufacturer and let them know of our problem and after many hours of conversation they decided in order to keep the payment the same they would lower the rate to 1.25%. The extra $1000 was no longer available. Because of the time that it took to resolve the situation we made Mr. [redacted] payment of 485 To Ford Motor Credit. Mr. [redacted] later came in and re-contracted at these numbers and it was explained in detail what had happened. The rebate comes from the manufacturer and not the dealership and the lower rate was given to compensate for the $1000. After this was explained he signed the contract and left happy until the past couple of weeks. Mr. [redacted] has the documents and everything was explained. Any further questions please feel free to contact me.Consumer Response I was told by [redacted] that my payment was being lowered because of all the trouble that I have been through with financing the car, not that I would be losing $1000. He lied to me. He never mentioned that I would be losing $1000. He said that my interest would be lowered to 1.25% and that they would make my payment on my trade of $509, which they did. I have been unable to get in touch with anyone at the dealership, they are not answering my messages. He also told me that I would get a tank of gas, which I haven't got yet either.Final Business Response After reviewing all the notes I can see where we have already paid $509 towards the guest trade-in. We are willing to give the guest $491 to make up the difference to $1,000 and give him a full tank of gas. We do request that the guest takes all the negative reviews offline.