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LEL Diamond Tools International, Inc.

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LEL Diamond Tools International, Inc. Reviews (1)

I ordered a 16" OD metal bond diamond disc, mesh, and after numerous conversations with Brian F* there at UKAM (which is the name under which they do business currently) ordered this very expensive lap disc Brian assured me that they could provide me with a 1/inch arbor in 2-weeks The disc arrived almost weeks later, with a inch arbor, which reduces my grinding effectiveness greatly I specifically ordered this from UKAM because they make their products in America, and because Brian assured me a 1/inch arbor I called numerous times after receiving the disc, and Brian argued with me that I asked for the larger arbor (there is a note on the invoice they sent me "smallest hole possible" After three conversations with him, he said he would have the manager "Steve" call me back soon One week later I had not heard back and called again, speaking with Leo Leo told me that he was the manager that it was not possible to make an arbor less than 5/inch, and that Brian never told him about my calls I told him I did not want to wait for a new disc with a smaller hole for the same amount of time as I did the first time, and he said the soonest he could make a new disc would be weeks The customer service here is terrible, the service representative treated me as if my concerns were irrelevant, and the company made ZERO attempts to make this right by providing me with the product I asked for Leo offered to refund my money after I returned the disc, which is not what I wanted-I wanted what I ordered after having numerous conversations with Brian I would never have purchased the disc if I had known this was what I was going to get

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Address: 25205 Avenue Tibbitts, Valencia, California, United States, 91355-3433

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