Leland Homes

Dear Sirs or Madame: The Virginia Code Section 55-I applies to and defines [redacted] on new homes built for sale in Virginia The promise that the buyer was buying a new house is completely erroneousA which clearly states in the [redacted] [redacted] that the home was built in as a Model home decorated completely and used for that purpose extensively The sales agreement presented to, and accepted by, me from the buyer and his Buyer's Agent reserved the right for the Buyer to have the property inspected by a professional and request any repairs desiredHis agreement states that if he does not exercise this right then he "agrees that the present condition of the property is satisfactory" and proceed to settlement On December 11, the buyer requested a pre-settlement occupancy which I agreed toPrior to accepting possession the Buyer, "in my presence" again inspected the property and accepted it once again in its present condition In summary, the property was inspected on numerous occasions and accepts buyer as satisfactory and was purchased well below reproduction costs because it was used and could not be sold as a new home Respectfully, Leland Homes Inc [redacted] President P.SI touched up the drywall and had the interior repainted, out of good will, not out of obligation prior to settlement and have helped the buyer get the door manufacture to agree to replace the front door

Revdex.com: Thank you for reaching out to meI have not heard from [redacted] regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forwardI appreciate all your helpThanks, [redacted] Thank you for reaching out to meI have not heard from [redacted] regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forwardI appreciate all your helpThanks, Ashley BrumfieldThank you for reaching out to meI have not heard from [redacted] regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forwardI appreciate all your helpThanks, Ashley BrumfieldThank you for reaching out to meI have not heard from [redacted] regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forwardI appreciate all your helpThanks, Ashley BrumfieldThank you for reaching out to meI have not heard from [redacted] regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forwardI appreciate all your helpThanks, Ashley Brumfield

I spoke with *** *** from the business and he stated that the consumer has the option to get a whole house inspection before the sale is finalThe consumer was given chances to get an inspection done before the closing dateThe inspection was not done therefore the house was sold as is to the consumerThe home was used as a model home and is not considered "new" even though it was only used as a modelThere was a door problem that occurred and *** *** stated that he had the door replaced by the manufacturer warranty

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Leland Homes continues to bully and attempt to change the rules and/or laws in order not to be held accountable for the signed purchase contract for a NEW PREVIOUSLY UNOCCUPIED home that was NOT sold as is. This is clear in the contract attachments already sent, a thorough walk-thru was allowed, completed and most items addressed by Leland Homes before I moved into the home. Being, again, sold as a NEW PREVIOUSLY UNOCCUPIED home the Implied Warranty is in effect and covers workman like repairs, all this has previously been stated. Again, Leland Homes did not mind coming back out to perform work, after closing, or asking his subcontractors to perform work at the home under the premise of a new home Implied Warranty. If the home is considered a model and this somehow means the house is used then why wouldn't every builder construct a house call is a model then sell it as a used home not new so they have no responsibility to the purchaser. This makes absolutely no since whatsoever. Leland Homes as not addressed any questions previously posted in response to his assertions the house is somehow used.
Regards,
*** ***

Revdex.com:Thank you for reaching out to meI have not heard from *** *** regarding the complaint I have made against himI will be seeking counsel and will go
the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward.
I appreciate all your help
Thanks,
*** ***
Thank you for reaching out to meI have not heard from *** *** regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward
I appreciate all your help
Thanks,
Ashley Brumfield
Thank you for reaching out to meI have not heard from *** *** regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward
I appreciate all your help
Thanks,
Ashley Brumfield
Thank you for reaching out to meI have not heard from *** *** regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward
I appreciate all your help
Thanks,
Ashley Brumfield
Thank you for reaching out to meI have not heard from *** *** regarding the complaint I have made against himI will be seeking counsel and will go the legal route to resolve my issuesWill others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward
I appreciate all your help
Thanks,
Ashley Brumfield

Revdex.com:
Thank you for reaching out to me. I have not heard from [redacted] regarding the complaint I have made against him. I will be seeking counsel and will go the legal route to resolve my issues. Will others be able to read the complaint when they look him up on the Revdex.com page?...

I don’t want this to happen to anyone else going forward. I appreciate all your help. Thanks, 
[redacted]
Thank you for reaching out to me. I have not heard from [redacted] regarding the complaint I have made against him. I will be seeking counsel and will go the legal route to resolve my issues. Will others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward. I appreciate all your help. Thanks, Ashley BrumfieldThank you for reaching out to me. I have not heard from [redacted] regarding the complaint I have made against him. I will be seeking counsel and will go the legal route to resolve my issues. Will others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward. I appreciate all your help. Thanks, Ashley BrumfieldThank you for reaching out to me. I have not heard from [redacted] regarding the complaint I have made against him. I will be seeking counsel and will go the legal route to resolve my issues. Will others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward. I appreciate all your help. Thanks, Ashley BrumfieldThank you for reaching out to me. I have not heard from [redacted] regarding the complaint I have made against him. I will be seeking counsel and will go the legal route to resolve my issues. Will others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward. I appreciate all your help. Thanks, Ashley Brumfield

Dear Sirs or Madame:
The Virginia Code Section 55-70. I applies to and defines [redacted] on new homes built for sale in Virginia.
The promise that the buyer was buying a new house is completely erroneous. A which clearly states in the [redacted]...

[redacted] that the home was built in 2012 as a Model home decorated completely and used for that purpose extensively.
The sales agreement presented to, and accepted by, me from the buyer and his Buyer's Agent reserved the right for the Buyer to have the property inspected by a professional and request any repairs desired. His agreement states that if he does not exercise this right then he "agrees that the present condition of the property is satisfactory" and proceed to settlement. 
On December 11, 2013 the buyer requested a pre-settlement occupancy which I agreed to. Prior to accepting possession the Buyer, "in my presence" again inspected the property and accepted it once again in its present condition.
In summary, the property was inspected on numerous occasions and accepts buyer as satisfactory and was purchased well below reproduction costs because it was used and could not be sold as a new home.
Respectfully,
Leland Homes Inc.
[redacted] President
P.S. I touched up the drywall and had the interior repainted, out of good will, not out of obligation prior to settlement and have helped the buyer get the door manufacture to agree to replace the front door.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.Why did the builder agree to a walk thru and create a punch list on the day of closing if it was sold as is?
2.Why did the builder visit the house numerous times after closing to correct punch list items after closing?
3.Where was it ever mentioned or even implied, the property was being sold as is anywhere in [redacted], by the listing agent or in the contract?
4.How does the builder sell a new house a few doors down and yours not be defined as new?
5.Why does he decide what constitutes a new home? He builds new homes and is a builder. A common definition is a property that was never lived in by a owner.
6.Why was there a new home sign advertising/promoting new home in the neighborhood?
7.Please show another case/contract where he’s sold a similar house as is?
8.If he’s upset at his agent, which he mentioned that he was because it WASN’T sold as is, do you have to suffer?
9.Why has the listing agent not returned the buyer’s agents call to discuss?
10.Why does he fix some items but not others?
11.Is he concerned about his reputation?
12.Why have you tried to resolve this amicably and he has hung up on you? Who’s the customer? What have you done wrong? You paid cash and closed in 3 weeks. You should be treated as the best customer.
13.Why have neighbors mentioned similar situations of promises without completions by the same builder?
14.Why did they ask us to do a walk thru, then reschedule it and allow you access to do a walk thru?.
 
Regards,
[redacted]

Review: I purchased my new-construction home from Leland Homes ([redacted]) on March 31, 2015. I have reached out to [redacted] in an attempt to have work completed on the home and he has refused to answer any and all forms of communication. My home comes with a 1-year builders warranty that I am not able to access because of the lack of response to any of my needs or complaints.Desired Settlement: I would like to be reimbursed for the work that I have had to pay to have done myself (I have all receipts), and I would like the rest of the work to be completed in a timely manner. I would also expect that the builder respond to all communications sent to him whether it be voicemail, email, or text message. I am hoping to resolve these issues without seeking legal counsel and involving the court system.

Consumer

Response:

Thank you for reaching out to me. I have not heard from [redacted] regarding the complaint I have made against him. I will be seeking counsel and will go the legal route to resolve my issues. Will others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward. I appreciate all your help. Thanks,

Thank you for reaching out to me. I have not heard from [redacted] regarding the complaint I have made against him. I will be seeking counsel and will go the legal route to resolve my issues. Will others be able to read the complaint when they look him up on the Revdex.com page? I don’t want this to happen to anyone else going forward. I appreciate all your help. Thanks, Ashley Brumfield

Review: Leland Homes:I am writing to formally notify you of my request that you comply with all implied warranties pursuant to the Code of Virginia Section 55-70.1 and correct any defects that do not comply with the standards or guidelines contained within. At the present time, you have failed to comply with the following implied warranties: The entry door from the garage to laundry room deadbolt is misaligned and will not close. This repair as seen by Leland Homes; is to be addressed, repaired in a workmanlike manor and accepted by both parties. The front entry door to the home has haze and streaking within the glass panes. Leland Homes visually inspected the door, agreed there is defect and advised company from which the door was purchased will be contacted about executing a warranty repair or replacement. The door is to be warrantied, stained, door hardware replaced, properly installed and accepted as complete by both parties. The asphalt driveway is breaking apart in several sections. Leland Homes was shown a sample section near the garage and was in agreement repairs will need to be made possibly in the spring when temperatures warm enough for asphalt placement. This is acceptable as long as I am kept informed of the potential date of the repair. Both parties will accept those specific repairs as complete. There is issue with the windows in the eat-in kitchen area.Representative with the installer looked at the windows and took measurements to find the windows had bowed causing the air to leak and even being able to see to the outside through the trim. A repair was attempted by the installer and there are still concerns air is leaking through where the upper and lower window tracks meet. A warranty claim was submitted to [redacted] for review and assessment. There is issue with the brick around the exterior dryer vent, brick is cracked and broken and in need of a proper repair. Leland Homes was sent a similar certified letter, he has not responded to begin a reasonable and professional dialogDesired Settlement: It is my contention that Leland Homes be held responsible for repairing, at Leland Homes expense, items as spelled out in 55-70.1 and/or any other applicable codes that will without a doubt ensure the home I purchased was constructed in a workman like manor.

Business

Response:

Dear Sirs or Madame:

The Virginia Code Section 55-70. I applies to and defines [redacted] on new homes built for sale in Virginia.

The promise that the buyer was buying a new house is completely erroneous. A which clearly states in the [redacted] that the home was built in 2012 as a Model home decorated completely and used for that purpose extensively.

The sales agreement presented to, and accepted by, me from the buyer and his Buyer's Agent reserved the right for the Buyer to have the property inspected by a professional and request any repairs desired. His agreement states that if he does not exercise this right then he "agrees that the present condition of the property is satisfactory" and proceed to settlement.

On December 11, 2013 the buyer requested a pre-settlement occupancy which I agreed to. Prior to accepting possession the Buyer, "in my presence" again inspected the property and accepted it once again in its present condition.

In summary, the property was inspected on numerous occasions and accepts buyer as satisfactory and was purchased well below reproduction costs because it was used and could not be sold as a new home.

Respectfully,

Leland Homes Inc.

[redacted] President

P.S. I touched up the drywall and had the interior repainted, out of good will, not out of obligation prior to settlement and have helped the buyer get the door manufacture to agree to replace the front door.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1.Why did the builder agree to a walk thru and create a punch list on the day of closing if it was sold as is?

2.Why did the builder visit the house numerous times after closing to correct punch list items after closing?

3.Where was it ever mentioned or even implied, the property was being sold as is anywhere in [redacted], by the listing agent or in the contract?

4.How does the builder sell a new house a few doors down and yours not be defined as new?

5.Why does he decide what constitutes a new home? He builds new homes and is a builder. A common definition is a property that was never lived in by a owner.

6.Why was there a new home sign advertising/promoting new home in the neighborhood?

7.Please show another case/contract where he’s sold a similar house as is?

8.If he’s upset at his agent, which he mentioned that he was because it WASN’T sold as is, do you have to suffer?

9.Why has the listing agent not returned the buyer’s agents call to discuss?

10.Why does he fix some items but not others?

11.Is he concerned about his reputation?

12.Why have you tried to resolve this amicably and he has hung up on you? Who’s the customer? What have you done wrong? You paid cash and closed in 3 weeks. You should be treated as the best customer.

13.Why have neighbors mentioned similar situations of promises without completions by the same builder?

14.Why did they ask us to do a walk thru, then reschedule it and allow you access to do a walk thru?.

Regards,

Business

Response:

I spoke with [redacted] from the business and he stated that the consumer has the option to get a whole house inspection before the sale is final. The consumer was given 3 chances to get an inspection done before the closing date. The inspection was not done therefore the house was sold as is to the consumer. The home was used as a model home and is not considered "new" even though it was only used as a model. There was a door problem that occurred and [redacted] stated that he had the door replaced by the manufacturer warranty.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Leland Homes continues to bully and attempt to change the rules and/or laws in order not to be held accountable for the signed purchase contract for a NEW PREVIOUSLY UNOCCUPIED home that was NOT sold as is. This is clear in the contract attachments already sent, a thorough walk-thru was allowed, completed and most items addressed by Leland Homes before I moved into the home. Being, again, sold as a NEW PREVIOUSLY UNOCCUPIED home the Implied Warranty is in effect and covers workman like repairs, all this has previously been stated. Again, Leland Homes did not mind coming back out to perform work, after closing, or asking his subcontractors to perform work at the home under the premise of a new home Implied Warranty. If the home is considered a model and this somehow means the house is used then why wouldn't every builder construct a house call is a model then sell it as a used home not new so they have no responsibility to the purchaser. This makes absolutely no since whatsoever. Leland Homes as not addressed any questions previously posted in response to his assertions the house is somehow used.

Regards,