Leland Management, Orlando which manages my Homeowner Association (HOA) in Jacksonville never sent me a billing statement for HOA yearly dues I
Reference ***My wife and I gifted my daughter over $50,to purchase a home in Mill Creek at Kendell in Jacksonville Flalong with cosigning with herNeither one of us received a billing statement from Leland ManagementFebruary 2018, we received certified letters with fees, collection fee and interest add to our yearly HOA assessment plus they threaten to place a lien on our new home Leland personnel: Korina, Sarah and Jerome ask me to pay the HOA yearly fee and they will ask the Board of Directors to waive the added fees I ask them to waive the fees and I'll pay the yearly fee because I felt that they were playing me fool as a consumer I paid the HOA yearly dues because they said a waiver want be consider without it Leland Management said they would contact me with the outcome but never did Received a waiver r
Company charges $fee when owners sell their homeThey state the fee is for an estoppel fro closing from the management company
I called and asked why this fee is charged in addition to regular HOA feesI was told this is a legal fee and that it cannot be waivedThe HOA board conferred and stated this is a legal fee that needs to be paidI have lived in neighborhoods with associations and have not faced fees like this before
Leland Management has failed to refund our overpaid HOA dues, even after we submitted the requested documentationWe have sold the home in question
We sold our home in the *** developmentOur address was *** Summerfield, FL, We closed the sale on April 29, I tried to cancel the final "autopay" from our bank account a few days before closing, but could not reverse it because the payment was already being processed(Interestingly, this was because we always wanted to be sure our check got to them before the due date)Our account number was #***The amount was $I have documentation of emails with the company's rep and proof that the check had been paid, but they have simply stonewalled me in my efforts to get reimbursedAs I said to the Rep(Victoria B***) in my email, there is no valid reason not to process this payment to meTHIS IS NOT ROCKET SCIENCE! I see on their payment booklet that they will charge a $late fee if they recei
Billing cycle less than month accruing late charges within days of invoicingExample billing Feb 8, late bill payment letter Feb
Leland Management service our community finds the way to generate revenues based on late charges on less than one month billing cycleReceived a late payment bill on Feb and a second late payment with additional fess day later Feb adding $on feesCall the Agent spoke to managers and refuse to admit prorated periods within a month not acceptable for payment to be deliver and processManager admitted the system process takes day or longer to clear a payment yet we receive late invoices within days of first noticeTheir system basically process a late payment and generates fees almost immediately after mailing first notice
Also if over pay the system don't credit the accountI have tow HOA accounts within the same system over paid last year yet no one have reached me or credit the next payment reflecting pro
I reported that a sprinkler needed to be removed because it was watering my lanaiJeff G** closed case and did not remove sprinklerwaters bricks!
Gmail ***
Report Jeff G**'s closing of my case without doing the request
message
*** Mon, Aug 27, at 4:PM
To: [email protected]
Cc: ***
I need to report Leland Management Contact person, named
Jeff G**
I have a sprinkler that waters my lanai
He insists the problem was solved, which it hasn't been and has closed the case
The sprinkler is inches from my lanai
I have watched it, literally water the bricks of my lanai
It does not water vegetation!
I want it removed
He has replied with this:
"The sprinklers have been checked by the landscaping company and no new heads were installedWe have checked the sprinkler throw and they do not reach your lanai"
This is not true at all!!!!
The sprinkler literally waters
Poor book-keeping process by not applying payments correctly to my account, resulting in overpayment to my HOA in fees & interest
Owner related to ***, with Leland as our management coLeland's book-keeping has incorrectly reported how much I owe to my HOA, resulting in additional feesThe agent has also misrepresented the situation calling my payment "sporadic" when I have submitted proof that every payment made was on timeThe issue was due to my bank processing payments at $less than the monthly feeSo while I was never late, I was underpayingThe agent's process also was unclear and has caused duress due to their accounting dept.'s lack of professionalismTheir legal agent never returned calls after I was directed to reach out to them by our association managerOverall Leland's sole purpose is to support the board in providing resident & customer serviceEach interaction has been stressful, unprofessional and also may have resulted in my paying mo
Leland Managem+ent has improperly charged my family over $
Leland Management represents our *** Neighborhood Association They have improperly charge my family over $for repairs to damage that we are not responsible for We have been in phone, email, and letter correspondence with them since December regarding this Raymund S***, Doris M***, and Kent T*** have been contacted None has assisted in resolving the situation, and worse, none of these have had the courtesy to respond I sent off an official letter of dispute via certified mail and am filing this complaint for their poor business practices
I was charged $in late fees, more than the assessment and in less than days of my late payment
My payment was due by March 30th I was told on March 28th I would be charged $late fee if paid after March 30th as the online payment option would not guarantee funds received before March 30th even if paid on March 28th I sent my payment via bill payment It was received by Leland Management on April 6th I was charged an additional $collection fee and $late fee and have yet to received documentation of the legality of these charges
I was charged over twice our yearly HOA fees through a debt collector after never receiving a bill or even being contacted by the company
I recently moved into a new home in *** in December This community is run by the branch located at***
Rockledge, FL We never received any welcome package or any kind of acknowledgement from Leland Management that we had moved inI contacted them to have a fence installed on our property in March and nothing was said about any overdue HOA fees at that timeWe never received a bill, notification, call, or email that we had any overdue fees until October 13th, This letter was sent to us by the Law Offices of* (a collection agency)The letter informed us that not only were we overdue for our $HOA fee, but that we now owed an additional $for late fees, interest, collection costs, and attorney feesThe file number on the account is #*** After contacting Leland Ma
Late Fees after payment had been cleared from my account
I sent a quarterly payment on November and it was cleared on my checking account on the 16th of the same month I received a notice of intent to lien from the management office on November 19, 2016, which was stamped on the 16th I called the management office and they told me, they could only remove $from the fee ($98) and I had to write a letter to the board asking for the total removal A month later, I received a letter from the management office stating the board denied the request
Although I set up a recurring payment to pay my HOA dues, this company has threatened a lien and levied fines against me because it claims I am late
Earlier this year, I set up through the company's website to have the dues paid quarterly automaticallyHowever, on April 28, I received a $late notice in the mail
On April 28, I submitted an email to Leland Management inquiring about this late feeI figured it had to be an error -- I had set up for recurring paymentsI attached a screenshot of my account showing that my payment was set up as recurringI also asked the recipient to ensure that this $late fee was, in fact, an error, because I had set up a recurring payment
On May 4, I received a response from Victoria B***, who sent screenshots of my statements (which I already have) and showed that the payments were not being taken on the right scheduleI responded that this didn't make any sense -- why would a company's own website not take payments when they were d
The Management is not taking care of the repairs they are supposed to, hence,more damage has occurred to the houseCannot get hold of the management
The LakeWashington HOA has hired Leland management to manage the propertyThe roofing is the HOA's responsibility and due to Hurricane Irma, even though the house is only yrs hold there was a severe damage to the roofI did my own inspection, and got a report that the roof has holes and could leak if it rainedI sent the report to the management right away and requested a temporary fix, such as Tarp the roof if the permanent fix would be delayedThe management ignored the request and never did anything at allAfter few days, it rained and the water started leaking, causing severe damage to the attic, ceiling and wallsNow the interior is damaged, and its starting to moldI could have serious health issues because of thisThe roof hasnt yet been fixed, I cannot get hold of anyone at the managementI have sent them pics and vid
This complaint also involves Wyndham Lakes Estates Homeowners Association, Inc No notice of change, not recorded of record, cannot explain fee
Leland Management, is the property management company, for Wyndham Lakes Estates Homeowners Association, Inc This association, has many issues, involved in law suits, and lacks a functioning board of directors which is detrimental to the entire community of homes They have in-fighting with the internal board, cannot hold meetings, fail to meet quorum, cannot appoint new members, or have an election upon other matters as well
This has been damaging for our community, effecting everyone living here, the neighborhood is run poorly from landscaping to community outreach to cleaning facilities and ponds all around us in common areas
I've also learned that the insurance carrier has dropped our Association from coverage, and they having difficulty obtaining new coverage, which puts all homeowners at risk financially, which could c
Company attempting to bill us for damages to a gate arm as a result of damages incurred by another entity
My husband sustained injuries as a result of newly installed gate arms in the community Immediately, the management company proceeded with harassment as they were afraid of a lawsuit The date of the accident was on November 7, and was not the fault of my husband In January, as well as April, received an invoice from management company wanting us to pay for damage (I specifically inspected the gate the day of the accident and there was no damage) They sent us a picture of damage as well as an invoice for $ The date of the invoice was November 28, 2017, i.e., three weeks after my husband's incident within that three week period thousands of vehicles, in particular vendors, entered those gates The damages were caused by another resident/vendor When I brought this to their attention and advised them they were in violation of Florida's Unfair
Company's lack of professionalism Incorrect statements issues by representative and faulty accounting practices
1st phone call 1/5/11:am - in regards to account balance of $on 12/20/ Representative Hector indicated that this amount has been waived as indicated by the incorrect receipt of 1/annual assessment from previous management company (***) However, he indicated that a late fee is pending of $
2nd phone call - left VM 1/5/requesting further explanation of late fee of $as well 1st email - with the below content
" I would like to report a rather unpleasant discussion that my wife had this afternoon encountered with Hector She called and inquired about a charge on a bill of $as a balance on our property at*** This charge was cleared per another discussion my wife had earlier last year
Hector proceeded to agree that it was clear but then further states a $fee remains from a left over charg
Threatening letters to issue a lien on my property and changes constantly to ACH payments
August 1,
***
***
Kissimmee, FL 34744-
To whom it may concern:
I'm writing this letter in regards to all of the threatening letters I'm receiving from your association about placing a lien on my propertyI have paid my HOA payments faithfully for the past going on years, and I do not appreciate the threatening letters and changes constantly of the way I could make online paymentsEvery time I call regarding a change in payment I'm told a letter was sent when nothing has been sent to my home address advising me that a change has been made in making my payments
I was originally signed up through auto pay with the bank it then changed from *** to Dues Payments,
Leland Management misplaced the checks that I sent in December and harassing me by sending penalty notices
Leland management always misplace checks and harass home owners by sending late payment and collection notices Since they were doing like that, for year 2017, I had to send them one big check in the beginning of the year for whole For year 2018, I sent them months of payment in December They misplaced checks I am doing correspondence via email with Leland management customer support, and they sent me collection notice as dictators Also before they send me collection notice, they did not reply to my emailThe collection notice was after I sent them checks Please see the attachments for PNC bank checks and USPS tracking information
I need my fenced fixed from hurricane Irma
I have been waiting over months to get my fenced fixed from the association since hurricane IrmaThere is also now anther place in the fence that needs attention as wellThe fence has never been maintained by any HOA and I want it fixed immediatelyAll I am being told is that they are getting proposals to present to the boardI myself have been in this industry for over years and this process does not take monthsThis is endangering my family and giving strangers access to my propertyWhich brings my to this point of and I have also told the company of Leland managementThree men were in my back yard illegallyThey gained access through the hole in my fenceThey claimed to be from ComcastI was not told, called nor gave them permission to be in my yard or any where on my propertyI was at work when I saw them on my phone through a security cameraThey went through the fence because they could not gain access via my gateI
Leland Management used rental property address as mailing address by mistake, I did not receive HOA fee bill but I was charge hefty fee
Leland Management started to manage the HOA for neighbor, where my*** Jacksonville FL is located, from last May as I found out yesterdayIt is my rental property managed by 3rd partyLeland Management used the property address for HOA due mailing address and I live in IdahoWe have never the received HOA assessment bill as well as late notice (collection notice)We did not know there was a new HOA management companyThe attorney letter triggered us to find this out HOA fee bill was sent to correct mailing address and we did not pay attention to bill we have not receiveNow we were charged a heft fee on top of HOA fee, which we agree to payIt is fair business practice to charge us the extra $fee due to Leland Management mistakeThis is the 1st time I ran into not receiving HOA fee bill for rental properties
Leland Management, Orlando which manages my Homeowner Association (HOA) in Jacksonville never sent me a billing statement for HOA yearly dues I
Reference ***My wife and I gifted my daughter over $50,to purchase a home in Mill Creek at Kendell in Jacksonville Flalong with cosigning with herNeither one of us received a billing statement from Leland ManagementFebruary 2018, we received certified letters with fees, collection fee and interest add to our yearly HOA assessment plus they threaten to place a lien on our new home Leland personnel: Korina, Sarah and Jerome ask me to pay the HOA yearly fee and they will ask the Board of Directors to waive the added fees I ask them to waive the fees and I'll pay the yearly fee because I felt that they were playing me fool as a consumer I paid the HOA yearly dues because they said a waiver want be consider without it Leland Management said they would contact me with the outcome but never did Received a waiver r
Company charges $fee when owners sell their homeThey state the fee is for an estoppel fro closing from the management company
I called and asked why this fee is charged in addition to regular HOA feesI was told this is a legal fee and that it cannot be waivedThe HOA board conferred and stated this is a legal fee that needs to be paidI have lived in neighborhoods with associations and have not faced fees like this before
Leland Management has failed to refund our overpaid HOA dues, even after we submitted the requested documentationWe have sold the home in question
We sold our home in the *** developmentOur address was *** Summerfield, FL, We closed the sale on April 29, I tried to cancel the final "autopay" from our bank account a few days before closing, but could not reverse it because the payment was already being processed(Interestingly, this was because we always wanted to be sure our check got to them before the due date)Our account number was #***The amount was $I have documentation of emails with the company's rep and proof that the check had been paid, but they have simply stonewalled me in my efforts to get reimbursedAs I said to the Rep(Victoria B***) in my email, there is no valid reason not to process this payment to meTHIS IS NOT ROCKET SCIENCE! I see on their payment booklet that they will charge a $late fee if they recei
Billing cycle less than month accruing late charges within days of invoicingExample billing Feb 8, late bill payment letter Feb
Leland Management service our community finds the way to generate revenues based on late charges on less than one month billing cycleReceived a late payment bill on Feb and a second late payment with additional fess day later Feb adding $on feesCall the Agent spoke to managers and refuse to admit prorated periods within a month not acceptable for payment to be deliver and processManager admitted the system process takes day or longer to clear a payment yet we receive late invoices within days of first noticeTheir system basically process a late payment and generates fees almost immediately after mailing first notice
Also if over pay the system don't credit the accountI have tow HOA accounts within the same system over paid last year yet no one have reached me or credit the next payment reflecting pro
I reported that a sprinkler needed to be removed because it was watering my lanaiJeff G** closed case and did not remove sprinklerwaters bricks!
Gmail ***
Report Jeff G**'s closing of my case without doing the request
message
*** Mon, Aug 27, at 4:PM
To: [email protected]
Cc: ***
I need to report Leland Management Contact person, named
Jeff G**
I have a sprinkler that waters my lanai
He insists the problem was solved, which it hasn't been and has closed the case
The sprinkler is inches from my lanai
I have watched it, literally water the bricks of my lanai
It does not water vegetation!
I want it removed
He has replied with this:
"The sprinklers have been checked by the landscaping company and no new heads were installedWe have checked the sprinkler throw and they do not reach your lanai"
This is not true at all!!!!
The sprinkler literally waters
Poor book-keeping process by not applying payments correctly to my account, resulting in overpayment to my HOA in fees & interest
Owner related to ***, with Leland as our management coLeland's book-keeping has incorrectly reported how much I owe to my HOA, resulting in additional feesThe agent has also misrepresented the situation calling my payment "sporadic" when I have submitted proof that every payment made was on timeThe issue was due to my bank processing payments at $less than the monthly feeSo while I was never late, I was underpayingThe agent's process also was unclear and has caused duress due to their accounting dept.'s lack of professionalismTheir legal agent never returned calls after I was directed to reach out to them by our association managerOverall Leland's sole purpose is to support the board in providing resident & customer serviceEach interaction has been stressful, unprofessional and also may have resulted in my paying mo
Leland Managem+ent has improperly charged my family over $
Leland Management represents our *** Neighborhood Association They have improperly charge my family over $for repairs to damage that we are not responsible for We have been in phone, email, and letter correspondence with them since December regarding this Raymund S***, Doris M***, and Kent T*** have been contacted None has assisted in resolving the situation, and worse, none of these have had the courtesy to respond I sent off an official letter of dispute via certified mail and am filing this complaint for their poor business practices
I was charged $in late fees, more than the assessment and in less than days of my late payment
My payment was due by March 30th I was told on March 28th I would be charged $late fee if paid after March 30th as the online payment option would not guarantee funds received before March 30th even if paid on March 28th I sent my payment via bill payment It was received by Leland Management on April 6th I was charged an additional $collection fee and $late fee and have yet to received documentation of the legality of these charges
I was charged over twice our yearly HOA fees through a debt collector after never receiving a bill or even being contacted by the company
* (a collection agency)The letter informed us that not only were we overdue for our $HOA fee, but that we now owed an additional $for late fees, interest, collection costs, and attorney feesThe file number on the account is #*** After contacting Leland Ma
I recently moved into a new home in *** in December This community is run by the branch located at***
Rockledge, FL We never received any welcome package or any kind of acknowledgement from Leland Management that we had moved inI contacted them to have a fence installed on our property in March and nothing was said about any overdue HOA fees at that timeWe never received a bill, notification, call, or email that we had any overdue fees until October 13th, This letter was sent to us by the Law Offices of
Late Fees after payment had been cleared from my account
I sent a quarterly payment on November and it was cleared on my checking account on the 16th of the same month I received a notice of intent to lien from the management office on November 19, 2016, which was stamped on the 16th I called the management office and they told me, they could only remove $from the fee ($98) and I had to write a letter to the board asking for the total removal A month later, I received a letter from the management office stating the board denied the request
Although I set up a recurring payment to pay my HOA dues, this company has threatened a lien and levied fines against me because it claims I am late
Earlier this year, I set up through the company's website to have the dues paid quarterly automaticallyHowever, on April 28, I received a $late notice in the mail
On April 28, I submitted an email to Leland Management inquiring about this late feeI figured it had to be an error -- I had set up for recurring paymentsI attached a screenshot of my account showing that my payment was set up as recurringI also asked the recipient to ensure that this $late fee was, in fact, an error, because I had set up a recurring payment
On May 4, I received a response from Victoria B***, who sent screenshots of my statements (which I already have) and showed that the payments were not being taken on the right scheduleI responded that this didn't make any sense -- why would a company's own website not take payments when they were d
Terrible professionalism, they offer no known services other than taking payments
The Management is not taking care of the repairs they are supposed to, hence,more damage has occurred to the houseCannot get hold of the management
The LakeWashington HOA has hired Leland management to manage the propertyThe roofing is the HOA's responsibility and due to Hurricane Irma, even though the house is only yrs hold there was a severe damage to the roofI did my own inspection, and got a report that the roof has holes and could leak if it rainedI sent the report to the management right away and requested a temporary fix, such as Tarp the roof if the permanent fix would be delayedThe management ignored the request and never did anything at allAfter few days, it rained and the water started leaking, causing severe damage to the attic, ceiling and wallsNow the interior is damaged, and its starting to moldI could have serious health issues because of thisThe roof hasnt yet been fixed, I cannot get hold of anyone at the managementI have sent them pics and vid
This complaint also involves Wyndham Lakes Estates Homeowners Association, Inc No notice of change, not recorded of record, cannot explain fee
Leland Management, is the property management company, for Wyndham Lakes Estates Homeowners Association, Inc This association, has many issues, involved in law suits, and lacks a functioning board of directors which is detrimental to the entire community of homes They have in-fighting with the internal board, cannot hold meetings, fail to meet quorum, cannot appoint new members, or have an election upon other matters as well
This has been damaging for our community, effecting everyone living here, the neighborhood is run poorly from landscaping to community outreach to cleaning facilities and ponds all around us in common areas
I've also learned that the insurance carrier has dropped our Association from coverage, and they having difficulty obtaining new coverage, which puts all homeowners at risk financially, which could c
Company attempting to bill us for damages to a gate arm as a result of damages incurred by another entity
My husband sustained injuries as a result of newly installed gate arms in the community Immediately, the management company proceeded with harassment as they were afraid of a lawsuit The date of the accident was on November 7, and was not the fault of my husband In January, as well as April, received an invoice from management company wanting us to pay for damage (I specifically inspected the gate the day of the accident and there was no damage) They sent us a picture of damage as well as an invoice for $ The date of the invoice was November 28, 2017, i.e., three weeks after my husband's incident within that three week period thousands of vehicles, in particular vendors, entered those gates The damages were caused by another resident/vendor When I brought this to their attention and advised them they were in violation of Florida's Unfair
Company's lack of professionalism Incorrect statements issues by representative and faulty accounting practices
1st phone call 1/5/11:am - in regards to account balance of $on 12/20/ Representative Hector indicated that this amount has been waived as indicated by the incorrect receipt of 1/annual assessment from previous management company (***) However, he indicated that a late fee is pending of $
2nd phone call - left VM 1/5/requesting further explanation of late fee of $as well 1st email - with the below content
" I would like to report a rather unpleasant discussion that my wife had this afternoon encountered with Hector She called and inquired about a charge on a bill of $as a balance on our property at*** This charge was cleared per another discussion my wife had earlier last year
Hector proceeded to agree that it was clear but then further states a $fee remains from a left over charg
Threatening letters to issue a lien on my property and changes constantly to ACH payments
August 1,
***
***
Kissimmee, FL 34744-
To whom it may concern:
I'm writing this letter in regards to all of the threatening letters I'm receiving from your association about placing a lien on my propertyI have paid my HOA payments faithfully for the past going on years, and I do not appreciate the threatening letters and changes constantly of the way I could make online paymentsEvery time I call regarding a change in payment I'm told a letter was sent when nothing has been sent to my home address advising me that a change has been made in making my payments
I was originally signed up through auto pay with the bank it then changed from *** to Dues Payments,
Leland Management misplaced the checks that I sent in December and harassing me by sending penalty notices
Leland management always misplace checks and harass home owners by sending late payment and collection notices Since they were doing like that, for year 2017, I had to send them one big check in the beginning of the year for whole For year 2018, I sent them months of payment in December They misplaced checks I am doing correspondence via email with Leland management customer support, and they sent me collection notice as dictators Also before they send me collection notice, they did not reply to my emailThe collection notice was after I sent them checks Please see the attachments for PNC bank checks and USPS tracking information
I need my fenced fixed from hurricane Irma
I have been waiting over months to get my fenced fixed from the association since hurricane IrmaThere is also now anther place in the fence that needs attention as wellThe fence has never been maintained by any HOA and I want it fixed immediatelyAll I am being told is that they are getting proposals to present to the boardI myself have been in this industry for over years and this process does not take monthsThis is endangering my family and giving strangers access to my propertyWhich brings my to this point of and I have also told the company of Leland managementThree men were in my back yard illegallyThey gained access through the hole in my fenceThey claimed to be from ComcastI was not told, called nor gave them permission to be in my yard or any where on my propertyI was at work when I saw them on my phone through a security cameraThey went through the fence because they could not gain access via my gateI
Leland Management used rental property address as mailing address by mistake, I did not receive HOA fee bill but I was charge hefty fee
Leland Management started to manage the HOA for neighbor, where my*** Jacksonville FL is located, from last May as I found out yesterdayIt is my rental property managed by 3rd partyLeland Management used the property address for HOA due mailing address and I live in IdahoWe have never the received HOA assessment bill as well as late notice (collection notice)We did not know there was a new HOA management companyThe attorney letter triggered us to find this out HOA fee bill was sent to correct mailing address and we did not pay attention to bill we have not receiveNow we were charged a heft fee on top of HOA fee, which we agree to payIt is fair business practice to charge us the extra $fee due to Leland Management mistakeThis is the 1st time I ran into not receiving HOA fee bill for rental properties