Tell us w At Gertrude Zachary Jewelry we pride ourselves in giving the best customer care anywhereWe are sorry to hear that Mr [redacted] and his wife felt that he was mistreated in our storeWe have four associates in this store, with one being here years and the newest person at yearsWe really go above and beyond for our in-state clients as well as our out of state clientsWe are here because of our clients and our reputationOur invoices state “Exchanges only within days with receiptItems must be in unused and resalable conditionNo refunds or charge creditsAll sales items are final.” When Mr [redacted] and his wife came into the store to do the refund the first time about weeks later, a sales associates tried to help his wife find something else that she might enjoy, but that was unacceptable to Mr [redacted] The store was full of customers, so both managers were assisting other clientsMr [redacted] told the sales associates “well I guess I am [redacted] .” Management has always told our staff that if a customer uses profanity, there is nothing else you can do for themAt that point the sales person walked away and told them that they were more than welcome to wait for a managerThey did not want to wait any longer and left the storeOn August 12th, Mr [redacted] and his wife returned to the store againWe also had a full store that day, but I remember him and his wife and excused myself to go help them I tried to help his wife find something to exchange for, in accordance with the exchange policy written on his receiptI also told her that she could do exchanges in any one of our locations and that we could extend the time period in which they could do the exchangeThey wondered around for a while and Mr [redacted] asked if I could make an exception to the exchange only policy, and instead charge him a restocking feeBecause we do not have any straight return policy, but I wanted to satisfy this customer, I suggested 20%Mr [redacted] agreed and handed me his credit card.Then, at the register, when I started to finish the transaction, Mr [redacted] became upset about the amountHe begin loudly stating inappropriate things about our company, turned to one of our best clients at the counter and told him not to shop in our storeHe also continued to tell me that he knows every [redacted] and everyone on the [redacted] and he was going to tell every one of them to not shop in our storeIt was clear to me, that he was simply attempted to use political influence to threaten and imitate me He was creating a scene, acting unprofessionally and inappropriatelyAt that point, I did ask him to let me finish the transaction and for him not speak to our customersIt is unfortunate that this has happened in our store, but as opposed to poor customer service, it was actually a result of us trying to accommodate Mr [redacted] request to an exception to the return policyWe depend on our local customers and pride ourselves on providing the best customer serviceAs a courtesy, we will gladly refund the $restocking fee; that is the entire amount which we chargedMr [redacted] letter stated $350, but it was notHe is welcomed to come to the store to process the transaction or call the store to process the transaction over the phoneSincerely,Ket H***General Manager###-###-####
Tell us w At Gertrude Zachary Jewelry we pride ourselves in giving the best customer care anywhereWe are sorry to hear that Mr*** and his wife felt that he was mistreated in our storeWe have four associates in this store, with one being here years and the newest person at yearsWe
really go above and beyond for our in-state clients as well as our out of state clientsWe are here because of our clients and our reputationOur invoices state “Exchanges only within days with receiptItems must be in unused and resalable conditionNo refunds or charge creditsAll sales items are final.” When Mr*** and his wife came into the store to do the refund the first time about weeks later, a sales associates tried to help his wife find something else that she might enjoy, but that was unacceptable to Mr***The store was full of customers, so both managers were assisting other clientsMr*** told the sales associates “well I guess I am ***.” Management has always told our staff that if a customer uses profanity, there is nothing else you can do for themAt that point the sales person walked away and told them that they were more than welcome to wait for a managerThey did not want to wait any longer and left the storeOn August 12th, Mr*** and his wife returned to the store againWe also had a full store that day, but I remember him and his wife and excused myself to go help them. I tried to help his wife find something to exchange for, in accordance with the exchange policy written on his receiptI also told her that she could do exchanges in any one of our locations and that we could extend the time period in which they could do the exchangeThey wondered around for a while and Mr*** asked if I could make an exception to the exchange only policy, and instead charge him a restocking feeBecause we do not have any straight return policy, but I wanted to satisfy this customer, I suggested 20%Mr*** agreed and handed me his credit card.Then, at the register, when I started to finish the transaction, Mr*** became upset about the amountHe begin loudly stating inappropriate things about our company, turned to one of our best clients at the counter and told him not to shop in our storeHe also continued to tell me that he knows every *** *** *** and everyone on the *** *** and he was going to tell every one of them to not shop in our storeIt was clear to me, that he was simply attempted to use political influence to threaten and imitate me He was creating a scene, acting unprofessionally and inappropriatelyAt that point, I did ask him to let me finish the transaction and for him not speak to our customersIt is unfortunate that this has happened in our store, but as opposed to poor customer service, it was actually a result of us trying to accommodate Mr*** request to an exception to the return policyWe depend on our local customers and pride ourselves on providing the best customer serviceAs a courtesy, we will gladly refund the $restocking fee; that is the entire amount which we chargedMr*** letter stated $350, but it was notHe is welcomed to come to the store to process the transaction or call the store to process the transaction over the phoneSincerely,Ket H***General Manager###-###-####
Complaint: ***
I am rejecting this response because: I was never told about a return policy and I still think 20% restocking fee Their rendition of the story is interesting If this local business has a policy that requires their employees charge 20% for returns...they need the money more than I
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Tell us w At Gertrude Zachary Jewelry we pride ourselves in giving the best customer care anywhereWe are sorry to hear that Mr [redacted] and his wife felt that he was mistreated in our storeWe have four associates in this store, with one being here years and the newest person at yearsWe really go above and beyond for our in-state clients as well as our out of state clientsWe are here because of our clients and our reputationOur invoices state “Exchanges only within days with receiptItems must be in unused and resalable conditionNo refunds or charge creditsAll sales items are final.” When Mr [redacted] and his wife came into the store to do the refund the first time about weeks later, a sales associates tried to help his wife find something else that she might enjoy, but that was unacceptable to Mr [redacted] The store was full of customers, so both managers were assisting other clientsMr [redacted] told the sales associates “well I guess I am [redacted] .” Management has always told our staff that if a customer uses profanity, there is nothing else you can do for themAt that point the sales person walked away and told them that they were more than welcome to wait for a managerThey did not want to wait any longer and left the storeOn August 12th, Mr [redacted] and his wife returned to the store againWe also had a full store that day, but I remember him and his wife and excused myself to go help them I tried to help his wife find something to exchange for, in accordance with the exchange policy written on his receiptI also told her that she could do exchanges in any one of our locations and that we could extend the time period in which they could do the exchangeThey wondered around for a while and Mr [redacted] asked if I could make an exception to the exchange only policy, and instead charge him a restocking feeBecause we do not have any straight return policy, but I wanted to satisfy this customer, I suggested 20%Mr [redacted] agreed and handed me his credit card.Then, at the register, when I started to finish the transaction, Mr [redacted] became upset about the amountHe begin loudly stating inappropriate things about our company, turned to one of our best clients at the counter and told him not to shop in our storeHe also continued to tell me that he knows every [redacted] and everyone on the [redacted] and he was going to tell every one of them to not shop in our storeIt was clear to me, that he was simply attempted to use political influence to threaten and imitate me He was creating a scene, acting unprofessionally and inappropriatelyAt that point, I did ask him to let me finish the transaction and for him not speak to our customersIt is unfortunate that this has happened in our store, but as opposed to poor customer service, it was actually a result of us trying to accommodate Mr [redacted] request to an exception to the return policyWe depend on our local customers and pride ourselves on providing the best customer serviceAs a courtesy, we will gladly refund the $restocking fee; that is the entire amount which we chargedMr [redacted] letter stated $350, but it was notHe is welcomed to come to the store to process the transaction or call the store to process the transaction over the phoneSincerely,Ket H***General Manager###-###-####
Tell us w At Gertrude Zachary Jewelry we pride ourselves in giving the best customer care anywhereWe are sorry to hear that Mr*** and his wife felt that he was mistreated in our storeWe have four associates in this store, with one being here years and the newest person at yearsWe
really go above and beyond for our in-state clients as well as our out of state clientsWe are here because of our clients and our reputationOur invoices state “Exchanges only within days with receiptItems must be in unused and resalable conditionNo refunds or charge creditsAll sales items are final.” When Mr*** and his wife came into the store to do the refund the first time about weeks later, a sales associates tried to help his wife find something else that she might enjoy, but that was unacceptable to Mr***The store was full of customers, so both managers were assisting other clientsMr*** told the sales associates “well I guess I am ***.” Management has always told our staff that if a customer uses profanity, there is nothing else you can do for themAt that point the sales person walked away and told them that they were more than welcome to wait for a managerThey did not want to wait any longer and left the storeOn August 12th, Mr*** and his wife returned to the store againWe also had a full store that day, but I remember him and his wife and excused myself to go help them. I tried to help his wife find something to exchange for, in accordance with the exchange policy written on his receiptI also told her that she could do exchanges in any one of our locations and that we could extend the time period in which they could do the exchangeThey wondered around for a while and Mr*** asked if I could make an exception to the exchange only policy, and instead charge him a restocking feeBecause we do not have any straight return policy, but I wanted to satisfy this customer, I suggested 20%Mr*** agreed and handed me his credit card.Then, at the register, when I started to finish the transaction, Mr*** became upset about the amountHe begin loudly stating inappropriate things about our company, turned to one of our best clients at the counter and told him not to shop in our storeHe also continued to tell me that he knows every *** *** *** and everyone on the *** *** and he was going to tell every one of them to not shop in our storeIt was clear to me, that he was simply attempted to use political influence to threaten and imitate me He was creating a scene, acting unprofessionally and inappropriatelyAt that point, I did ask him to let me finish the transaction and for him not speak to our customersIt is unfortunate that this has happened in our store, but as opposed to poor customer service, it was actually a result of us trying to accommodate Mr*** request to an exception to the return policyWe depend on our local customers and pride ourselves on providing the best customer serviceAs a courtesy, we will gladly refund the $restocking fee; that is the entire amount which we chargedMr*** letter stated $350, but it was notHe is welcomed to come to the store to process the transaction or call the store to process the transaction over the phoneSincerely,Ket H***General Manager###-###-####
Complaint: ***
I am rejecting this response because: I was never told about a return policy and I still think 20% restocking fee Their rendition of the story is interesting If this local business has a policy that requires their employees charge 20% for returns...they need the money more than I
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]