I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business did NOT get my permission to look at anything mechanical on my vehicleI stated to the man at the desk that I was there ONLY for a routine tire rotationAll mechanical work must be done by the dealership in order to maintain the power-train warrantyThe work order mentioned fluids being topped offThis was done the week before, and no fluids should have been added to my vehicle without my consent, which would NOT have been givenAre you aware that work orders have to be signed before the work is done at other businesses? They ONLY do what is asked, unless they find a problem which is thoroughly discussed before any action is takenThe CUSTOMER receives the paper work!! Here is a recommendation for you; you need to take a class in Business Law Your description of my vehicle depicts it as old and worn mechanicallyA [redacted] , certified mechanic deemed it had NO mechanical problems the week beforeOne of the recommendations was to change the power steering fluid because it was dirtyA power-train warranty covers the transmission, so why would a [redacted] dealership NOT make such a recommendation when they will have to replace the transmission for free if anything goes wrong while I own the vehicle!! I would like to see the credentials of your mechanics? If they are NOT [redacted] certified, they should NOT be touching anything mechanical on the vehicle!! They were to rotate the tires only! I noticed nothing was addressed about the supposed defective ball joint; could that be because it was already ruled out as incorrect, therefore, simply fabricated to see if the customer was "stupid" enough to fall for your illegal tactics and a costly, totally unnecessary repairI know this is illegal, and there are organizations who investigate such complaintsIf you refuse to cooperate, this will be pursued As for my "elevated" voice, I have EVERY RIGHT to speak as I see fit, especially when I see an injustice in action, and especially since this was the THIRD time you came up with fabricated repairs You said verbally and it is in your advertising that you rotate and balance the tires for free if purchased at your location! This is a contract, or are you saying your word isn't good enough? I WILL NOT enter the premises of your so- called business in the future, but I have a RIGHT to have the tires rotated without incompetent people working on my vehicleI maintain that you pay for the tires to be rotated at my dealership; I will send a copy of the work order and you will reimburse me for the workThis is the ONLY outcome acceptable to me! I saw no mention of an apologyI do FEEL I was discriminated against both as a female and an older womanThere are laws and organizations to protect against both of those categories of discrimination, and if the solution I have offered is not met, I will NOT HESITATE to pursue all avenues
I accept the refund check for the programming of the computerI have been in touch with the current garage and they are going to reprogram the computer, however the also said that depending on what they find when they run a diagnostic test Kerr tire should have found the problem when they ran a diagnostic so I would like to wait to close this matter to see if they indeed ran a diagnostic test that I was charged forI should know in a few days [redacted] ***
On Friday April 11th, I received a phone from [redacted] , a friend of Ms***'s, concerning Ms***s vehicleShe stated that Ms***s computer failed after a week and a half and that a shop in her area stated that it was due to the Electronic control module (engine computer) being improperly programmedI advised [redacted] that improper programming will not burn out a computer or cause it to fail, it just won't let the engine run, or run correctly Ms [redacted] then contacted me and stated that her paperwork shows the incorrect Vehicle Identification number and that was how she and the shop knew we programmed it incorrectlyI requested that Ms [redacted] get her repair shop to send me a receipt showing that improper programming caused the computer to fail On Monday, April 14th, I contacted our vendor who does all of our reprogramming of automotive control units, he advised that he inputs reprogramming information from the Vehicle Identification plate on the vehicles dash, and that information is only for options the vehicle may have, that the engine control module may need input fromThere has never, in his experience, been an instance where information input into the computer has burned out or physically damaged an engine computerA copy of his written statement will be sent to the Revdex.com for their files On Tuesday April 15th, I spoke with Ms [redacted] and again requested that she get her repair shop to please fax me a copy of an invoice stating that our improper programming caused the computer to failAt this time, I have not received any documentation
The customer entered the office voicing displeasure over items found on a routine vehicle inspectionKerr Tire, as well as many other automotive repair shops, perform basic inspections as a courtesy to our customers, to keep them up to date and informed about the condition of
their vehiclesOn this customers vehicle, there were recommendations for serviceThese recommendations were made based on the age,mileage and condition of the vehicles fluids/parts and are intended to keep the vehicle in peak operating conditionThere were NO repair requirements notedThe customer is correct, we did the inspection with out consentwe have since changed our procedure and our staff will now advise all customers prior to completing the checkThank you
The customer was asked to step out of the office and into the customer waiting area, as a courtesy to the executive Vice President (a woman, over 50) who was on a phone call and could not hear over the elevated voice being used by the customer
The paperwork which was grabbed out of my hands, was in fact, the technicians work order, which I was attempting to readIt is normally kept on file,with a copy of the finalized repair order, and contains his notes and recommendations
There is no "contract" for free tire rotationsWe do them as a courtesy to our customers who purchase tires from usMy offer still stands, we will continue to provide no charge rotations only, to this customer and will do nothing more, with out the consent of the customer
I sincerely apologize if this customer felt they were treated in a rude or discriminatory mannerAs the brother of sisters, all business owners, and professionals, daughters, both, medical professionals and who spends all day working with, and for a woman, I had no intention of conveying that
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business did NOT get my permission to look at anything mechanical on my vehicleI stated to the man at the desk that I was there ONLY for a routine tire rotationAll mechanical work must be done by the dealership in order to maintain the power-train warrantyThe work order mentioned fluids being topped offThis was done the week before, and no fluids should have been added to my vehicle without my consent, which would NOT have been givenAre you aware that work orders have to be signed before the work is done at other businesses? They ONLY do what is asked, unless they find a problem which is thoroughly discussed before any action is takenThe CUSTOMER receives the paper work!! Here is a recommendation for you; you need to take a class in Business Law
Your description of my vehicle depicts it as old and worn mechanicallyA ***, certified mechanic deemed it had NO mechanical problems the week beforeOne of the recommendations was to change the power steering fluid because it was dirtyA power-train warranty covers the transmission, so why would a *** dealership NOT make such a recommendation when they will have to replace the transmission for free if anything goes wrong while I own the vehicle!! I would like to see the credentials of your mechanics? If they are NOT *** certified, they should NOT be touching anything mechanical on the vehicle!! They were to rotate the tires only!
I noticed nothing was addressed about the supposed defective ball joint; could that be because it was already ruled out as incorrect, therefore, simply fabricated to see if the customer was "stupid" enough to fall for your illegal tactics and a costly, totally unnecessary repairI know this is illegal, and there are organizations who investigate such complaintsIf you refuse to cooperate, this will be pursued
As for my "elevated" voice, I have EVERY RIGHT to speak as I see fit, especially when I see an injustice in action, and especially since this was the THIRD time you came up with fabricated repairs.
You said verbally and it is in your advertising that you rotate and balance the tires for free if purchased at your location! This is a contract, or are you saying your word isn't good enough? I WILL NOT enter the premises of your so- called business in the future, but I have a RIGHT to have the tires rotated without incompetent people working on my vehicleI maintain that you pay for the tires to be rotated at my dealership; I will send a copy of the work order and you will reimburse me for the workThis is the ONLY outcome acceptable to me!
I saw no mention of an apologyI do FEEL I was discriminated against both as a female and an older womanThere are laws and organizations to protect against both of those categories of discrimination, and if the solution I have offered is not met, I will NOT HESITATE to pursue all avenues
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have had the garage fax a statement stating that putting the wrong VIN number in would make the computer burn outI have spoken with another garage (Woods garage) who said that each number of the VIN number represents something on the carIf a number on the VIN in put in wrong it could lock the security out or cause any number of problemsNo one said it burned the computer outThis shop ran a diagnostic test before putting the computer in so nothing else was detected wrong with the car priior to putting the computer in. I am working on getting other garages to get statements to me as well but most places will not because they have to go through legal systems to do something like thisObviously putting the wrong VIN number in a computer has to have some affect on it or they wouldn't need to use the VIN number at all
On Friday April 11th, I received a phone from *** ***, a friend of Ms***'s, concerning Ms***s vehicleShe stated that Ms***s computer failed after a week and a half and that a shop in her area stated that it was due to the Electronic control module (engine computer) being improperly
programmedI advised *** that improper programming will not burn out a computer or cause it to fail, it just won't let the engine run, or run correctly
Ms *** then contacted me and stated that her paperwork shows the incorrect Vehicle Identification number and that was how she and the shop knew we programmed it incorrectlyI requested that Ms*** get her repair shop to send me a receipt showing that improper programming caused the computer to fail
On Monday, April 14th, I contacted our vendor who does all of our reprogramming of automotive control units, he advised that he inputs reprogramming information from the Vehicle Identification plate on the vehicles dash, and that information is only for options the vehicle may have, that the engine control module may need input fromThere has never, in his experience, been an instance where information input into the computer has burned out or physically damaged an engine computerA copy of his written statement will be sent to the Revdex.com for their files
On Tuesday April 15th, I spoke with Ms*** and again requested that she get her repair shop to please fax me a copy of an invoice stating that our improper programming caused the computer to failAt this time, I have not received any documentation
I accept the refund check for the programming of the computerI have been in touch with the current garage and they are going to reprogram the computer, however the also said that depending on what they find when they run a diagnostic test Kerr tire should have found the problem when they ran a diagnostic so I would like to wait to close this matter to see if they indeed ran a diagnostic test that I was charged forI should know in a few days
*** ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business did NOT get my permission to look at anything mechanical on my vehicleI stated to the man at the desk that I was there ONLY for a routine tire rotationAll mechanical work must be done by the dealership in order to maintain the power-train warrantyThe work order mentioned fluids being topped offThis was done the week before, and no fluids should have been added to my vehicle without my consent, which would NOT have been givenAre you aware that work orders have to be signed before the work is done at other businesses? They ONLY do what is asked, unless they find a problem which is thoroughly discussed before any action is takenThe CUSTOMER receives the paper work!! Here is a recommendation for you; you need to take a class in Business Law Your description of my vehicle depicts it as old and worn mechanicallyA [redacted] , certified mechanic deemed it had NO mechanical problems the week beforeOne of the recommendations was to change the power steering fluid because it was dirtyA power-train warranty covers the transmission, so why would a [redacted] dealership NOT make such a recommendation when they will have to replace the transmission for free if anything goes wrong while I own the vehicle!! I would like to see the credentials of your mechanics? If they are NOT [redacted] certified, they should NOT be touching anything mechanical on the vehicle!! They were to rotate the tires only! I noticed nothing was addressed about the supposed defective ball joint; could that be because it was already ruled out as incorrect, therefore, simply fabricated to see if the customer was "stupid" enough to fall for your illegal tactics and a costly, totally unnecessary repairI know this is illegal, and there are organizations who investigate such complaintsIf you refuse to cooperate, this will be pursued As for my "elevated" voice, I have EVERY RIGHT to speak as I see fit, especially when I see an injustice in action, and especially since this was the THIRD time you came up with fabricated repairs You said verbally and it is in your advertising that you rotate and balance the tires for free if purchased at your location! This is a contract, or are you saying your word isn't good enough? I WILL NOT enter the premises of your so- called business in the future, but I have a RIGHT to have the tires rotated without incompetent people working on my vehicleI maintain that you pay for the tires to be rotated at my dealership; I will send a copy of the work order and you will reimburse me for the workThis is the ONLY outcome acceptable to me! I saw no mention of an apologyI do FEEL I was discriminated against both as a female and an older womanThere are laws and organizations to protect against both of those categories of discrimination, and if the solution I have offered is not met, I will NOT HESITATE to pursue all avenues
I accept the refund check for the programming of the computerI have been in touch with the current garage and they are going to reprogram the computer, however the also said that depending on what they find when they run a diagnostic test Kerr tire should have found the problem when they ran a diagnostic so I would like to wait to close this matter to see if they indeed ran a diagnostic test that I was charged forI should know in a few days [redacted] ***
On Friday April 11th, I received a phone from [redacted] , a friend of Ms***'s, concerning Ms***s vehicleShe stated that Ms***s computer failed after a week and a half and that a shop in her area stated that it was due to the Electronic control module (engine computer) being improperly programmedI advised [redacted] that improper programming will not burn out a computer or cause it to fail, it just won't let the engine run, or run correctly Ms [redacted] then contacted me and stated that her paperwork shows the incorrect Vehicle Identification number and that was how she and the shop knew we programmed it incorrectlyI requested that Ms [redacted] get her repair shop to send me a receipt showing that improper programming caused the computer to fail On Monday, April 14th, I contacted our vendor who does all of our reprogramming of automotive control units, he advised that he inputs reprogramming information from the Vehicle Identification plate on the vehicles dash, and that information is only for options the vehicle may have, that the engine control module may need input fromThere has never, in his experience, been an instance where information input into the computer has burned out or physically damaged an engine computerA copy of his written statement will be sent to the Revdex.com for their files On Tuesday April 15th, I spoke with Ms [redacted] and again requested that she get her repair shop to please fax me a copy of an invoice stating that our improper programming caused the computer to failAt this time, I have not received any documentation
The customer entered the office voicing displeasure over items found on a routine vehicle inspectionKerr Tire, as well as many other automotive repair shops, perform basic inspections as a courtesy to our customers, to keep them up to date and informed about the condition of
their vehiclesOn this customers vehicle, there were recommendations for serviceThese recommendations were made based on the age,mileage and condition of the vehicles fluids/parts and are intended to keep the vehicle in peak operating conditionThere were NO repair requirements notedThe customer is correct, we did the inspection with out consentwe have since changed our procedure and our staff will now advise all customers prior to completing the checkThank you
The customer was asked to step out of the office and into the customer waiting area, as a courtesy to the executive Vice President (a woman, over 50) who was on a phone call and could not hear over the elevated voice being used by the customer
The paperwork which was grabbed out of my hands, was in fact, the technicians work order, which I was attempting to readIt is normally kept on file,with a copy of the finalized repair order, and contains his notes and recommendations
There is no "contract" for free tire rotationsWe do them as a courtesy to our customers who purchase tires from usMy offer still stands, we will continue to provide no charge rotations only, to this customer and will do nothing more, with out the consent of the customer
I sincerely apologize if this customer felt they were treated in a rude or discriminatory mannerAs the brother of sisters, all business owners, and professionals, daughters, both, medical professionals and who spends all day working with, and for a woman, I had no intention of conveying that
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business did NOT get my permission to look at anything mechanical on my vehicleI stated to the man at the desk that I was there ONLY for a routine tire rotationAll mechanical work must be done by the dealership in order to maintain the power-train warrantyThe work order mentioned fluids being topped offThis was done the week before, and no fluids should have been added to my vehicle without my consent, which would NOT have been givenAre you aware that work orders have to be signed before the work is done at other businesses? They ONLY do what is asked, unless they find a problem which is thoroughly discussed before any action is takenThe CUSTOMER receives the paper work!! Here is a recommendation for you; you need to take a class in Business Law
Your description of my vehicle depicts it as old and worn mechanicallyA ***, certified mechanic deemed it had NO mechanical problems the week beforeOne of the recommendations was to change the power steering fluid because it was dirtyA power-train warranty covers the transmission, so why would a *** dealership NOT make such a recommendation when they will have to replace the transmission for free if anything goes wrong while I own the vehicle!! I would like to see the credentials of your mechanics? If they are NOT *** certified, they should NOT be touching anything mechanical on the vehicle!! They were to rotate the tires only!
I noticed nothing was addressed about the supposed defective ball joint; could that be because it was already ruled out as incorrect, therefore, simply fabricated to see if the customer was "stupid" enough to fall for your illegal tactics and a costly, totally unnecessary repairI know this is illegal, and there are organizations who investigate such complaintsIf you refuse to cooperate, this will be pursued
As for my "elevated" voice, I have EVERY RIGHT to speak as I see fit, especially when I see an injustice in action, and especially since this was the THIRD time you came up with fabricated repairs.
You said verbally and it is in your advertising that you rotate and balance the tires for free if purchased at your location! This is a contract, or are you saying your word isn't good enough? I WILL NOT enter the premises of your so- called business in the future, but I have a RIGHT to have the tires rotated without incompetent people working on my vehicleI maintain that you pay for the tires to be rotated at my dealership; I will send a copy of the work order and you will reimburse me for the workThis is the ONLY outcome acceptable to me!
I saw no mention of an apologyI do FEEL I was discriminated against both as a female and an older womanThere are laws and organizations to protect against both of those categories of discrimination, and if the solution I have offered is not met, I will NOT HESITATE to pursue all avenues
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have had the garage fax a statement stating that putting the wrong VIN number in would make the computer burn outI have spoken with another garage (Woods garage) who said that each number of the VIN number represents something on the carIf a number on the VIN in put in wrong it could lock the security out or cause any number of problemsNo one said it burned the computer outThis shop ran a diagnostic test before putting the computer in so nothing else was detected wrong with the car priior to putting the computer in. I am working on getting other garages to get statements to me as well but most places will not because they have to go through legal systems to do something like thisObviously putting the wrong VIN number in a computer has to have some affect on it or they wouldn't need to use the VIN number at all
On Friday April 11th, I received a phone from *** ***, a friend of Ms***'s, concerning Ms***s vehicleShe stated that Ms***s computer failed after a week and a half and that a shop in her area stated that it was due to the Electronic control module (engine computer) being improperly
programmedI advised *** that improper programming will not burn out a computer or cause it to fail, it just won't let the engine run, or run correctly
Ms *** then contacted me and stated that her paperwork shows the incorrect Vehicle Identification number and that was how she and the shop knew we programmed it incorrectlyI requested that Ms*** get her repair shop to send me a receipt showing that improper programming caused the computer to fail
On Monday, April 14th, I contacted our vendor who does all of our reprogramming of automotive control units, he advised that he inputs reprogramming information from the Vehicle Identification plate on the vehicles dash, and that information is only for options the vehicle may have, that the engine control module may need input fromThere has never, in his experience, been an instance where information input into the computer has burned out or physically damaged an engine computerA copy of his written statement will be sent to the Revdex.com for their files
On Tuesday April 15th, I spoke with Ms*** and again requested that she get her repair shop to please fax me a copy of an invoice stating that our improper programming caused the computer to failAt this time, I have not received any documentation
I accept the refund check for the programming of the computerI have been in touch with the current garage and they are going to reprogram the computer, however the also said that depending on what they find when they run a diagnostic test Kerr tire should have found the problem when they ran a diagnostic so I would like to wait to close this matter to see if they indeed ran a diagnostic test that I was charged forI should know in a few days
*** ***
I consider this matter Closed Attached is a copy of the refund check