Lemoore Van & Storage

Initial Business Response /* (1000, 7, 2014/10/20) */
Contact Name and Title: *** ***, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@comcast.net
Begin We have been in business over years servicing Government moves, as a Contractor we must follow the rules set
forth in the DTRAll military members must follow the regulations as well as us, the Transportation Service ProviderAs I explained to Mrs*** and sent to her via email, the rules are very clear that she MUST file a written notification of any damage claims within days of deliveryShe also expressed dissatisfaction with incomplete unpacking when I called her the day after delivery to ask how her move wentShe made no mention of a "confessed felon" to me at that time; our driver may have hired a day laborer to assist with delivery, but he was not our employeeHowever, in an effort to provide customer satisfaction, we offered to pay for a crew to continue with the unpacking the day after her delivery, but she declined as she "wanted to spend the day with her husband"She failed to send us any notice or documentation (pictures of the damages, receipts for proof of purchase, etc.) within days of delivery to initiate the claims processI suggested to Mr*** that he or I should call the MCO (Military Claims Office) to ask for extra days as he had been on detachment, but Mr*** also declined any assistanceMrs*** was very unreasonable with my staff and myself on the phoneShe threatened to sue us, telling me that she had sued General Motors and wonI explained that she would need to sue the DOD, as it is their regulations that we are required to followAs of today's date we have not been notified or advised of the government making any payments to the ***'s as the MCO would have subrogated any claims payments directly to usDOD regulations also allows us, the Transportation Service Provider, the option of turning jobs back that we choose not to service, in the future we will not be servicing any moves for this member
Initial Consumer Rebuttal /* (3000, 9, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The regulation referred to by Ms*** states that a claim 'should' be filed within the first daysWe did however notify her via email within the days
A call was declined to the MCO because it was not in accordance with military protocol, and was used by Ms*** as an intimidation tactic
Mrs*** did in fact wish to spend a day with her husband because he had just returned from an overseas deploymentFurther, we wished to prevent any more damage to our property by Lemoore and/or whoever was hired by Lemoore
The bottom line is that we were the customer and we were not satisfied with the service providedWe're not asking for any extraordinary standards; Lemoore damaged our property and then refused to pay for itMs*** incorrectly cited military regulations as the reason for thisAsking to be reimbursed for the damage is not an unreasonable request
Final Consumer Response /* (4200, 13, 2014/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com,
As mentioned, and as I told Ms***, we let the company know we had damaged items within the day window and we filed the full claim within months, as outlined belowWe notified the company within a few weeks once we saw that we had multiple damaged items, hence them sending us a 'gift card'
From the Defense Personal Property site that is the required site for me to use:
There are two ways to notify the Moving Company of any Loss or Damage to your
personal property, but only one way to file your Claim
aLoss and Damage ReportUsing forms provided by the Moving Company, you can
notify them of your loss or damage at the time of delivery and/or after the delivery
You can also file a Loss/Damage Report in the DPS Claims ModuleNote: You do not
have to file a Loss/Damage Report as long as you file your Claim within days of the
delivery of your shipmentSubmitting a Loss/Damage Report does not constitute filing a claim
In order to be eligible for Full Replacement Value (FRV), you must file a claim directly
with the Transportation Service Provider (TSP) via DPS within months from the date
of deliveryIf the claim is filed more than months from the delivery date you will only
be eligible for depreciated value up to two years from delivery
Exceptions to the filing timelines will be granted on a case by case basisClaims must be
settled, or a final offer made within days, however you may transfer the claim to the
appropriate Military Claims Office (MCO) after 30-days for any reasonYou may transfer
a claim immediately, and still be eligible for Full Replacement Value (FRV) upon:
Notice that the TSP has made a final offer on the claim or denied it in full
Notification by SDDC that the TSP is in bankruptcy
Notification that the TSP has been placed in permanent, world-wide Non-Use status by SDDC
The TSPs failure to comply with the catastrophic loss provisions as verified by the MCO
The TSPs failure to comply with essential items provisions as verified by the MCO
Final Business Response /* (4000, 15, 2014/11/04) */
The government has a procedure in place whereby the member, if not completely satisfied with our offer or denial in the claims process, can turn the claim over to the Military Claims Office (MCO)for reviewThey will work directly with the member from that point onI suggest that Mrs*** do this and let the government make the final decision and rulingWe occasionally work with the MCO's and, as stated previously, IF the MCO is able to grant this member some extra time (a waiver) we will be happy to complyWe will stand by the government's decision