Len's Auto Body

The abovementioned complaint dated 10/13/was addressed on 8/21/The facts are as follows :- In July of Len's Auto Body repaired damage to rear bumper August vehicle came back with damage to rear bumper again Mrs [redacted] wanted repairs covered under warranty Along with a representative from the insurance company we explained that the bumper had been hit and was not covered under warranty In September we repaired Mrs [redacted] 's granddaughters vehicle and another request to repair the bumper for free was made We repair close to 3,vehicles per year and have no problem doing warranty workThis new damage is not covered under warrantyWe would gladly repair the bumper at our cost since Mrs [redacted] does not want to make an insurance claim Sincerely [redacted] Co-owner

Dear [redacted] , The above-mentioned complaint was mediated two years agoAn independent, insurance collision repair expert examined the said rear bumper and determined the paint damage to be the result of an impact I realize the damage is difficult to see as the plastic bumper flexes on impact then bounces back into shape Len's Auto Body stands by their original offer Kind regards, [redacted] Co-owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

After I had gotten into an accident in my new, car my nerves were complely frazzledI was hardly able to talkOnce I called Len's, my car and I were picked up from the scene and safely taken to the shop where they helped me file the claim to the insurance company, and got me into a rental, all within a short timeI know everytime I have a problem, car related, to call him and he'll steer me straightI totally trust this shop and their work ethics time and time again they have proven themselves to go above and beyond expectationsI really like how they know who I am when I call andremember me from the rest of the crowdThis is a small family owned business and the personal service is outstanding