L'enfant Galerie

February 27,2014
To Whom it may concern:
In March of 2013 the client purchased a vintage record player and needed to get it to Texas. Since my sister also lives in Texas, 1 offered to deliver the item to him when I visited my sister (at no charge) and as the receipt...

states at no specific time. Everything seemed to be fine until the following month when we received an obnoxious voice mail stating that if we did not have the item at his house by that particular weekend, he was going to sue us. When we finally were able to have a conversation with the client, he stated that he no longer wanted the item. We said fine, we would credit his [redacted]. Card, but he would not give us his number (we do not keep client’s credit card information on file). We then offered to send him a check and that is when he started demanding three times the amount he paid for the item, stating some type of Texas law or regulation. We, of course said no and within a week we received a letter from a lawyer, again requesting three times the amount paid for the item.
We explain to the client as well as the lawyer that we were offering free delivery, but not within the client’s fictitious time line. We offered to credit his card, he refused. We offered to send him a check; he refused stating that if it was not for three times the amount, he was going to return the check. The client stated to you that he could speak with us, not at all true, he has spoken often with me directly, with my partner and with members of my staff. His behavior is always obnoxious and belligerent.
We sent him a cashier’s check ($ 530) certified mail two days ago. We have been in business for 42 years in Washington, D. C, and we really do try our best to satisfy our clients, but every once in a white, we encounter a difficult one, but never as bad as this one.
Sincerely,

Review: On March 16, 2013 I purchased a 1906 Record player from this store. I pay with a [redacted] card in the amount of $530.00........I have a copy of the transaction if needed...........As of today............no product, no return callI have sent emails and made several phone calls........this is theft!Desired Settlement: Send my refund..............almost a year!

Business

Response:

February 27,2014

To Whom it may concern:

In March of 2013 the client purchased a vintage record player and needed to get it to Texas. Since my sister also lives in Texas, 1 offered to deliver the item to him when I visited my sister (at no charge) and as the receipt states at no specific time. Everything seemed to be fine until the following month when we received an obnoxious voice mail stating that if we did not have the item at his house by that particular weekend, he was going to sue us. When we finally were able to have a conversation with the client, he stated that he no longer wanted the item. We said fine, we would credit his [redacted]. Card, but he would not give us his number (we do not keep client’s credit card information on file). We then offered to send him a check and that is when he started demanding three times the amount he paid for the item, stating some type of Texas law or regulation. We, of course said no and within a week we received a letter from a lawyer, again requesting three times the amount paid for the item.

We explain to the client as well as the lawyer that we were offering free delivery, but not within the client’s fictitious time line. We offered to credit his card, he refused. We offered to send him a check; he refused stating that if it was not for three times the amount, he was going to return the check. The client stated to you that he could speak with us, not at all true, he has spoken often with me directly, with my partner and with members of my staff. His behavior is always obnoxious and belligerent.

We sent him a cashier’s check ($ 530) certified mail two days ago. We have been in business for 42 years in Washington, D. C, and we really do try our best to satisfy our clients, but every once in a white, we encounter a difficult one, but never as bad as this one.

Sincerely,

Review: On January 24, 2014, I bought a painting named [redacted] from this business and was in contact with **. [redacted]. The agreement was to sell the painting to me for $11,000. On January 24, I paid $500 in cash and signed a bill of sale with all of the information about the painting and price. I was meant to send a check with the rest of the amount, which I did on February 4, 2014 for the full amount ($10,500). Upon sending this I expected to receive my painting and never did. I have attempted to communicate with them multiple times regarding the issue and now they are telling me that the price was higher and I could not have the painting. I have even gone back in an attempt to collect the painting but they are still being difficult with me. I have a copy of the bill of sale, the check and all of the correspondences between the parties. I initially wanted to file a lawsuit against them but wanted to try and resolve it outisde of legal first.Desired Settlement: This painting was purchased as a gift for my wife and it was important to me to receive it. I would still want to get the painting from them, being that I have already paid for what was agreed upon.

Business

Response:

July 1, 2014Ms. Home,Since **. [redacted] has in fact retained legal counsel many months prior to contacting your organization, as did we, I cannot address this issue myself.All I can address is the fact that all monies have been returned to **, [redacted] and the sale cancelled via our attorney, **. [redacted], Washington, D. C, and that **. [redacted] is not exactly truthful in his representation of the facts.I can also state that we have been in business here in Washington for the past forty years end this is the second complaint sent to you. The first was only slightly more ludicrous than this one.Best regards,