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L'Enfant Plaza Hotel Fitness Center

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L'Enfant Plaza Hotel Fitness Center Reviews (1)

Review: The hotel incorrectly charged guest rooming expenses to another customer's card. The two guests stayed in separate rooms, and provided separate credit card numbers; coincidentally, they were traveling for business and did know each other. One of the guests stayed only one night, and the other guest stayed for three nights. The guest that stayed one night was charged for the three nights stay of the other guest. The guest that stayed three nights was charged only one night. The hotel was notified of this error and asked that credit card authorization forms be returned so the transaction could be properly reversed. The guest who stayed three nights received a credit for the charge of the other guests' one night stay, and was never charged for their three night stay. The guest that stayed one night, was never credited for the three nights stay charge and also incurred a charged for their one night stay. The hotel has been contacted repeatedly. The only successful time an operator was reached, the customer service was rude and unprofessional, I was informed that charges were reversed and the bank will credit the funds as they see fit. The hotel has been unable to provide proof of the credit/reversal. Since that phone call, the hotel has been contacted via phone/voicemail, and email over a three week period and has made no attempt to remedy this refund mix-up.Desired Settlement: The mix-up needs to be remedied. The guest who stayed only one night, should see a credit card charge for only one night's stay in the amount of $147.71 (they should receive a $769.44 credit) The guest that stayed three nights, should see only a credit card charge in $769.44.

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Description: Exercise & Physical Fitness Programs

Address: 480 L'Enfant Plaza SW, Washington, District of Columbia, United States, 20024

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