Lengachers Framing and Finishing

Complaint: ***
I am rejecting this response because:DCC is correct in stating that my
neighbor took the doors to the heater closet. However, if the doors were not left outside in the elements, there would
never have had an opportunity to be stolen.I am fine with the trim around the window;
I forgot that we had that conversation.I spoke with MrJ*** at my home on 11/25/
about the tile in the kitchen. He
informed me that the floors would have to be ripped out and completely
replaced. He told me that he would
contact me about when the individual would be coming out, so someone could be
home to let them in. I texted MrJ***
on 12/3/15, and he said he would be calling me back to schedule them. I have not heard from him again yet.About the final check, I wasn’t aware
that they hadn’t received it. I spoke to
MrJ*** back in February or March, and he told me he hadn’t received it, and
I called the insurance company and they told me that they had been paid. I let MrJ*** know that they had paid all
the bills, and provided the check numbers and dates and to let me know if there
was anything outstanding, and I never heard back from himI had no problems with the carpet in
the house. I was OK with them not
replacing the carpet on the stairs at all because they were providing me with a
new stove/oven and dishwasher. However
the insurance company said that the carpet was in the scope of the job and had
to be replaced.The rug I am talking about is an area
rug that was left outside on the back porch, exposed to the elements. At this point, I would be happy to just
have my tile floor in the kitchen fixed and be reimbursed for the heater closet
door (they would never have been stolen if they weren’t outside) and rug that
were left outside on the back porch
Regards,
*** ***

Tell us why here...Re: [redacted]       Water LossTo Whom It May Concern,[redacted] had a water loss at
her residence in [redacted] N.J. We were hired to dothe remediation and build back
portion of her claim. I, William J[redacted] met with [redacted]...

adjuster [redacted] from [redacted]. After he viewed the loss and saw the extent
of the damages, he determined that the asbestos needed to be removed and he
would be turning the claim over to a larger loss adjuster and that adjuster
would write the claim because of the size of loss. I met with the new adjuster and
he wrote for all of the asbestos and for new carpet to be installed in the
hallway and the stairs only as well. The metal cabinets' that are
mentioned in her complaint were removed by her neighbor who took them for scrap
metal. I only found out because he also removed the metal door which went in
front of the heater. When I asked [redacted] where the door and cabinets were
because I needed to reinstall it, that's when she told me that the neighbor
took it along with the heater door. She informed me that she was going to talk
to him and later told me he had already scrapped them. I then gave her a price
for the new door and she told me to hold off and her brother would get one and
her brother would put it in. The ceramic tile was replaced in
her kitchen and she told me that two tiles felt a little higher than the
others. I sent our tile guy to replace the tile and he informed her that he
purchased the same tile but, it was from a different dye lot and she told him
that it was fine and to go ahead and install it. When he went back to grout it
she told him that she thought it did look right and to leave it alone. The trim
around window was painted. The wood on the window sill was broken and all trim
and case molding around it was replace due to the water damage she previously
had. There was paneling going up about 4ft and she decided she was not going
back with that and told us to paint all the trim white including window trim,
which made sense due to all the other trim case and door were all painted the
same color. [redacted] signed the letter of satisfaction of completion and
was happy with the work that was paid for by the insurance company. I met with
the mortgage company at her house for the inspection so they would release to
us the final payment. The inspector said down stairs looked great and asked to
see the upstairs. [redacted] told the inspector in front of me that she was
going to get the upstairs carpet done at a later date because she used the money
from the insurance company to buy herself new appliances. The inspector
informed her that she can not use that money for that purpose and that was not
what the funds were for. He also told her they were not going to release any
more funds to her until work up stair was completed. She said she was out of
work and asked if we could put the carpet and padding in and pay for all the install
because we needed to complete. She said she would contact the insurance company
to come back out for the final inspection so they would release the final
payment to us. When we contacted [redacted] and asked for our final payment
that is when we were informed of a complaint lodged against us. The carpet that
was discarded in her complaint was damaged due to the loss and she was paid by
insurance as far as I know. If it was not then that is a matter for her to take
up with [redacted] We have not received our payment for completion of
insurance and additional change orders, signed by [redacted] to date. She
has made no effort to make any arrangements with my office. The coat that she
refers to getting paint on was paid for even though we packed out the entire
downstairs of her residence. She was staying in a hotel while we were working
on her house. She said she was not going to stay at the hotel any longer and
moved home before the work was finished. She was staying upstairs in her house
while we worked. She left the coat on the stair railing and a little spot about
the size of an eraser on top of a pencil got on it. I asked her if I could
clean it or how much it would cost to replace it. She said it was $100 to
replace it. I gave her a check for the $100 which I can provide a copy of the cashed
check and what it was for if need be. The storage container and lock box stayed
at the house. It is protocol that we finish the project and then move their
personal property back into the house when the job is complete. [redacted]
moved back prematurely and before payments for project were complete as well. I
hope I have addressed all issues and concerns, but if you have further
questions please feel free to contact me at my office at [redacted] My
attorney [redacted] can be contacted at [redacted] as well.                                     �...⇄   Sincerely,
_______________                                �...⇄                   William J[redacted]                                  �...⇄             Project Manager.