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Lenmar Shipping

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Lenmar Shipping Reviews (3)

UTTERLY DISGUSTING
I shipped with this company, they claimed the box is lost in trinidad, so we have been back and forth from NY to Miami to Trinidad, no ONE can locates, im so disgusted by this experience, no one can locate it...really ?!?!?..a wardrobe box cant be located, so there is no organization, no records I can understand if it was done all manually, but in this day and age, everyone is in the dark, and clue less..so far im not recommending this shipping company and to top things off they paid for the paper work already...and no clue of the location of the box...im beyond words and then again I really would like to give them all of what I have in my mind...SO ILL LET YOU ALL KNOW WHEN I GET MY BOX, WHEN THEY LOCATED IT...AS OF NOW...THIS COMPANY
IS NOT RECOMMENDED FOR SHIPPING ANYTHING TO TRI IDAD AND TOBAGO

+1
• Jul 13, 2023

Did u receive ur box
From them

Review: The company verbally contracted to pick-up of a standard jumbo barrel for the shipping from Elmont, NY to Georgetown Guyana. We were quoted a price for $70 and told they would pick up the barrel on Tuesday July [redacted] 2013 between 9am-1pm, arrangements were made to ensure that someone would be at home during said pick-up. On the day of scheduled pick-up an associate called to say they can not pick up the barrel today they will need to pick-up on Thursday. The associate was quiet brash and unprofessional. We were also subsequently informed that the price will be raised because they didn't realize from where the barrel was being picked up. We asked to waive this fee as it we were not responsible for this error. They refused. We informed them that no one will be available for pick-up during this time. They told us they would try to see if they can pick on the scheduled day. When the associate called back she informed me that they can't pick-up because the driver said its too far and it would take too long to pick up just one barrel, (it is not worth picking up just one barrel). I made efforts to explain that we are first town in Long Island and we live less than 8 miles from the Nassau-Queens border. During my efforts to explain the associate became more belligerent and said, "well you will just have to find another company". I called back the company to ask to speak with the manager and I told he was not available, I asked for him to call me back and he did not, thus I am filing this complaint. As a result of their actions the barrel will be delayed for nearly three weeks because of scheduling conflicts (vacations and planned business trips) with another company. The actions of this business has resulted in dramatic delay of delivering materials. It appears that the drivers and not management dictate how this business operates. Additionally the office staff does not seem to know proper procedures.Desired Settlement: As a result of the delay and refusing to honor the verbal contract the company should pay for the shipment of the barrel with another shipping company. In addition the company should better train their employees on customers relations and proper collection of the information from the customer.

Business

Response:

we are sorry for this inconvenience, our new csa in office who took the order did not know that the (contracted) drivers who work for us only service brooklyn /queens areas . if they were a few more barrels within the queens boundary line and elmont long island we could have convince the driver to do the pick up for the customer in elmont LI on said date required. loosing a customer is not what we can afford at this time . compensation is necessary when a situation like this arise. we will ship the next barrel at half price delivered to our warehouse

+1
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