Lennar Homes - Northern Virginia Division

This law firm and I represent U.SHome Corp., d/b/a Lennar (“Lennar”)Your February 12, letter to Bryan H [redacted] of Lennar concerning the Complaint has been forwarded to me for responseMost importantly, Lennar wanted to make clear that the allegations in the Complaint are meritless (for the reasons described herein), and as a result, Lennar's record needs to be expunged of this ComplaintFirst, the customer’s claim that Lennar obtained information from a third party that required the consent of this customer is completely falseIndeed, the Complaint claims that Lennar refuses to replace a concrete septic tank that apparently brokeThe County requires each septic tank to be inspected annually and the reports are filed with the County Health DepartmentLennar representatives obtained the inspection reports from that Health Department so that they could further understand the claimSince these reports are publicly filed and freely available to the public, no consent is required from the homeownerSecond, as a national homebuilder, Lennar deals with thousands of customers every yearAs a consumer driven business, Lennar sincerely appreciates and values each and every one of its customers, and stands behind its responsibilities to its homeownersAs such, Lennar takes pains to abide by its agreements and the 1-2-warranty manual (the “Warranty”) that it provides to each customer at settlement on their homesIn turn, it expects its customers to do the sameIn this case, Lennar did indeed abide in all respects by the Warranty it provided to this customerAs stated in the Complaint, the customer settled in The Complaint states that the customer has two septic tanks and one (hereinafter “Tank 1”) apparently was replaced by Lennar in The customer admits that Lennar replaced Tank However, the customer complains that at that same time in 2007, Lennar “refused to replace the second tank (same model) after repeated requests.” Importantly, there was never anything wrong with the second tank (hereinafter “Tank 2") - - it did not leak or otherwise fail in any respectRather, the customer only wanted it replaced because Tank was replacedThe Complaint then states that “several large cracks were discovered in my septic tank after a sewage backup into my basementLennar refused to replace my second failed septic tankReason: Out of warranty.” What the customer failed to state, however, is the fact that the foregoing event occurred in April 2015, eight years after the customer settled on the home and seven after the expiration of Lennar's Warranty coverageIt bears repeating that Lennar takes pains to abide by the agreements it made in the WarrantyIn this case, neither the April event, nor the claim concerning Tank is covered by the WarrantyIndeed, any “deficiency” in a septic system is covered under the Warranty for two years from the date of settlement on the propertyAs such, by the terms of the Warranty by which the parties agreed to be bound, the two year coverage for this claim expired in Since the April event is indisputably six years beyond the expiration of the two year period, it is not covered by the WarrantySimilarly, because Tank was operating properly in (and beyond), there was no “deficiency” at all and therefore no Warranty coverageSince none of Lennar's foregoing response is disputable in any respect, Lennar respectfully requests that you close your file on this matter and expunge this Complaint from Lennar's recordGiven that these claims are demonstrably false, that is the only way Lennar can be sure that its excellent reputation is protectedThank you for your time in consideration of this matter, and please do not hesitate to contact me if you require additional informationVery truly yours, [redacted] , [redacted] , [redacted] & ***, P.ABy: Sean PS [redacted] CC ; Lennar Corp

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have responded below (bold/underline) to Lennar's responseThis law firm and I represent U.SHome Corp., d/b/a Lennar (“Lennar”)Your February 12, letter to Bryan H [redacted] of Lennar concerning the Complaint has been forwarded to me for responseMost importantly, Lennar wanted to make clear that the allegations in the Complaint are meritless (for the reasons described herein), and as a result, Lennar's record needs to be expunged of this Complaint First, the customer’s claim that Lennar obtained information from a third party that required the consent of this customer is completely falseIndeed, the Complaint claims that Lennar refuses to replace a concrete septic tank that apparently brokeThe County requires each septic tank to be inspected annually and the reports are filed with the County Health DepartmentLennar representatives obtained the inspection reports from that Health Department so that they could further understand the claimSince these reports are publicly filed and freely available to the public, no consent is required from the homeowner · This is not accurate I have enclosed an email dated 8/14/from Bryan P***, Lennar Director/Customer Care below This shows that Lennar obtained information directly from M [redacted] without my authorization The information in the attached file is information for services that I paid M [redacted] (3rd Party) for It was released without my consent and used out of context According to an attorney that I spoke to, this is illegalif not unethical o Email from Bryan P [redacted] to Me, [redacted] ***: On Friday, August 14, 9:AM, Bryan P [redacted] < [redacted] > wrote: Good Morning *** I received your voice mail, and I understand your frustrationHowever, as the report from M [redacted] states, There were No issues with the tank in question, for a number of yearsI regret to inform you, but I have to stand by my decision, and deny the replacement of your septic tank Regards, Bryan P [redacted] Lennar Homes Northern VA Division Director of Customer Care [redacted] Office: ###-###-#### Cell: ###-###-#### Second, as a national homebuilder, Lennar deals with thousands of customers every year As a consumer driven business, Lennar sincerely appreciates and values each and every one of its customers, and stands behind its responsibilities to its homeownersAs such, Lennar takes pains to abide by its agreements and the 1-2-warranty manual (the “Warranty”) that it provides to each customer at settlement on their homesIn turn, it expects its customers to do the sameIn this case, Lennar did indeed abide in all respects by the Warranty it provided to this customer As stated in the Complaint, the customer settled in The Complaint states that the customer has two septic tanks and one (hereinafter “Tank 1”) apparently was replaced by Lennar in The customer admits that Lennar replaced Tank However, the customer complains that at that same time in 2007, Lennar “refused to replace the second tank (same model) after repeated requests.” Importantly, there was never anything wrong with the second tank (hereinafter “Tank 2") - - it did not leak or otherwise fail in any respectRather, the customer only wanted it replaced because Tank was replaced · This is partially accurate but misleading o Lennar extended the warranty for by “second tank” after SEVERAL tanks of the same manufacturer/model imploded within a few months of each otherLennar should have replaced all tanks after seeing there is a systemic problemIf this was a car a car manufacturer would be required to replace all airbags if one was determined ot be faulty I feel my original claim (within the warranty period) is still valid o Lennar extended the warranty after a neighbor’s tank imploded several years beyond the ‘warranty period’ Why won’t Lennar do the same for me? The Complaint then states that “several large cracks were discovered in my septic tank after a sewage backup into my basementLennar refused to replace my second failed septic tankReason: Out of warranty.” What the customer failed to state, however, is the fact that the foregoing event occurred in April 2015, eight years after the customer settled on the home and seven after the expiration of Lennar's Warranty coverage It bears repeating that Lennar takes pains to abide by the agreements it made in the WarrantyIn this case, neither the April event, nor the claim concerning Tank is covered by the WarrantyIndeed, any “deficiency” in a septic system is covered under the Warranty for two years from the date of settlement on the propertyAs such, by the terms of the Warranty by which the parties agreed to be bound, the two year coverage for this claim expired in Since the April event is indisputably six years beyond the expiration of the two year period, it is not covered by the Warranty Similarly, because Tank was operating properly in (and beyond), there was no “deficiency” at all and therefore no Warranty coverage · See above Claim was filed within warranty period I have 40+ pages of emails to prove that claim was submitted within warranty period and there was a documented systemic problem with the tanks in the neighborhood Since none of Lennar's foregoing response is disputable in any respect, Lennar respectfully requests that you close your file on this matter and expunge this Complaint from Lennar's recordGiven that these claims are demonstrably false, that is the only way Lennar can be sure that its excellent reputation is protected · As rebutted above, these claims are not false I have spent several months responding to correspondence from Lennar Each time they have misrepresented the facts as they have done this time I am asking Lennar to do the right thing They knew of a systemic problem within a few months of my home being built (well within warranty) They are not standing behind their product I am also concerned about the environmental concerns associated with the faulty tanks that they installed They don’t seem to respond to this issue Lennar has also not been responsive to methe reason that I had to reach out to the Revdex.com Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Several facts are untrue. Pre-settlement items are not completed - namely drywall issues that were pointed out pre-settlement, concrete issues and parts missing from house(mirror frame). I have not agreed to the dates provided by them, because everytime I talked to them the dates go later and later
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Requested repairs have not yet been completed
Regards,
*** ***

We have been working wih *** *** for quite some time. Interior Pre-settlement items have been completed. Exterior item have been discussed with *** ***. He has agreed to the dates of repais and understands that repairs of this nature may be delayed due to availability of
materials, labor and other delays beyond the control of the builder, and as provided in his purchase agreement. Lennar Customer Care has been communicating with *** *** every step of the way and agreed to work dates set by Lennar

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
I have responded below (bold/underline) to Lennar's response
This law
firm and I represent U.SHome Corp., d/b/a Lennar ("Lennar")Your February
12, letter to Bryan H[redacted] of Lennar concerning the Complaint has been
forwarded to me for responseMost importantly, Lennar wanted to make clear
that the allegations in the Complaint are meritless (for the reasons described
herein), and as a result, Lennar's record needs to be expunged of this
Complaint
First,
the customer's claim that Lennar obtained information from a third party that
required the consent of this customer is completely falseIndeed, the
Complaint claims that Lennar refuses to replace a concrete septic tank that
apparently brokeThe County requires each septic tank to be inspected annually
and the reports are filed with the County Health DepartmentLennar
representatives obtained the inspection reports from that Health Department so
that they could further understand the claimSince these reports are publicly
filed and freely available to the public, no consent is required from the
homeowner·
This is not accurate. I have enclosed an email dated 8/14/from Bryan
P[redacted], Lennar Director/Customer Care below.
This shows that Lennar obtained information directly from M[redacted] without
my authorization. The information in
the attached file is information for services that I paid M[redacted] (3rd
Party) for. It was released without my consent and used out of context. According to an attorney that I spoke to, this is illegalif not unethical
o
Email from Bryan P[redacted] to Me, [redacted]
[redacted]:
On Friday, August 14, 9:AM, Bryan P[redacted] <[redacted]>
wrote:
Good Morning [redacted]
I received your voice mail, and I understand your
frustrationHowever, as the report from M[redacted] states, There were No issues
with the tank in question, for a number of yearsI regret to inform you, but I
have to stand by my decision, and deny the replacement of your septic tank
Regards,
Bryan P[redacted]
Lennar Homes
Northern VA Division
Director of Customer Care
[redacted]
Office: ###-###-####
Cell: ###-###-####
Second,
as a national homebuilder, Lennar deals with thousands of customers every year
As a consumer driven business, Lennar sincerely appreciates and values each and
every one of its customers, and stands behind its responsibilities to its
homeownersAs such, Lennar takes pains to abide by its agreements and the
1-2-warranty manual (the "Warranty") that it provides to each customer at
settlement on their homesIn turn, it expects its customers to do the sameIn
this case, Lennar did indeed abide in all respects by the Warranty it provided
to this customer
As
stated in the Complaint, the customer settled in The Complaint states
that the customer has two septic tanks and one (hereinafter "Tank 1") apparently
was replaced by Lennar in The customer admits that Lennar replaced Tank
However, the customer complains that at that same time in 2007, Lennar
"refused to replace the second tank (same model) after repeated requests."
Importantly, there was never anything wrong with the second tank (hereinafter
"Tank 2") - - it did not leak or otherwise fail in any respectRather,
the customer only wanted it replaced because Tank was replaced
·
This is partially accurate but misleading.
o
Lennar extended the warranty for by "second tank"
after SEVERAL tanks of the same manufacturer/model imploded within a few months
of each otherLennar should have
replaced all tanks after seeing there is a systemic problemIf this was a car
a car manufacturer would be
required to replace all airbags if one was determined ot be faulty. I feel my original claim (within the warranty
period) is still valido
Lennar extended the warranty after a neighbor's
tank imploded several years beyond the ‘warranty period'. Why won't Lennar do the same for me?
The
Complaint then states that "several large cracks were discovered in my septic
tank after a sewage backup into my basementLennar refused to replace my
second failed septic tankReason: Out of warranty." What the customer failed
to state, however, is the fact that the foregoing event occurred in April 2015,
eight years after the customer settled on the home and seven after the
expiration of Lennar's Warranty coverage
It bears
repeating that Lennar takes pains to abide by the agreements it made in the
WarrantyIn this case, neither the April event, nor the claim
concerning Tank is covered by the WarrantyIndeed, any "deficiency" in a
septic system is covered under the Warranty for two years from the date of
settlement on the propertyAs such, by the terms of the Warranty by which the
parties agreed to be bound, the two year coverage for this claim expired in
Since the April event is indisputably six years beyond the
expiration of the two year period, it is not covered by the Warranty
Similarly, because Tank was operating properly in (and beyond), there
was no "deficiency" at all and therefore no Warranty coverage·
See above.
Claim was filed within warranty period.
I have 40+ pages of emails to prove that claim was submitted within
warranty period
and there was a documented systemic problem with the tanks in
the neighborhood
Since
none of Lennar's foregoing response is disputable in any respect, Lennar
respectfully requests that you close your file on this matter and expunge this
Complaint from Lennar's recordGiven that these claims are demonstrably false,
that is the only way Lennar can be sure that its excellent reputation is
protected
·
As rebutted above, these claims are not false.
I have
spent several months responding to correspondence from Lennar. Each time they have misrepresented the facts
as they have done this time. I am asking
Lennar to do the right thing. They knew
of a systemic problem within a few months of my home being built (well within
warranty). They are not standing behind their
product. I am also concerned about the environmental
concerns associated with the faulty tanks that they installed. They don't seem to respond to this issue. Lennar has also not been responsive to methe reason that I had to reach out to the Revdex.com
Regards,
[redacted]

Lennar met with this customer this morning and has been in contact with throughout the warranty period.  We are in the process of scheduling the homeowner's one-year final punch list.  All of these concerns have been and are being addressed.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have responded below (bold/underline) to Lennar's response.
This law
firm and I represent U.S. Home Corp., d/b/a Lennar (“Lennar”). Your February
12, 2016 letter to Bryan H[redacted] of Lennar concerning the Complaint has been
forwarded to me for response. Most importantly, Lennar wanted to make clear
that the allegations in the Complaint are meritless (for the reasons described
herein), and as a result, Lennar's record needs to be expunged of this
Complaint.
First,
the customer’s claim that Lennar obtained information from a third party that
required the consent of this customer is completely false. Indeed, the
Complaint claims that Lennar refuses to replace a concrete septic tank that
apparently broke. The County requires each septic tank to be inspected annually
and the reports are filed with the County Health Department. Lennar
representatives obtained the inspection reports from that Health Department so
that they could further understand the claim. Since these reports are publicly
filed and freely available to the public, no consent is required from the
homeowner.
·        
This is not accurate.  I have enclosed an email dated 8/14/15 from Bryan
P[redacted], Lennar Director/Customer Care below. 
This shows that Lennar obtained information directly from M[redacted] without
my authorization.  The information in
the attached file is information for services that I paid M[redacted] (3rd
Party) for.  It was released without my consent and used out of context.  According to an attorney that I spoke to, this is illegal... if not unethical.
o  
Email from Bryan P[redacted] to Me, [redacted]:
 
On Friday, August 14, 2015 9:36 AM, Bryan P[redacted] <[redacted]>
wrote:
 
Good Morning [redacted].
 
I received your voice mail, and I understand your
frustration. However, as the report from M[redacted] states, There were No issues
with the tank in question, for a number of years. I regret to inform you, but I
have to stand by my decision, and deny the replacement of your septic tank.
 
Regards,
 
Bryan P[redacted]
Lennar Homes
Northern VA  Division
Director of Customer Care
[redacted]
Office: ###-###-####
Cell: ###-###-####
 
Second,
as a national homebuilder, Lennar deals with thousands of customers every year.
As a consumer driven business, Lennar sincerely appreciates and values each and
every one of its customers, and stands behind its responsibilities to its
homeowners. As such, Lennar takes pains to abide by its agreements and the
1-2-10 warranty manual (the “Warranty”) that it provides to each customer at
settlement on their homes. In turn, it expects its customers to do the same. In
this case, Lennar did indeed abide in all respects by the Warranty it provided
to this customer.
As
stated in the Complaint, the customer settled in 2007. The Complaint states
that the customer has two septic tanks and one (hereinafter “Tank 1”) apparently
was replaced by Lennar in 2007. The customer admits that Lennar replaced Tank
1. However, the customer complains that at that same time in 2007, Lennar
“refused to replace the second tank (same model) after repeated requests.”
Importantly, there was never anything wrong with the second tank (hereinafter
“Tank 2") - - it did not leak or otherwise fail in any respect. Rather,
the customer only wanted it replaced because Tank 1 was replaced.
·        
This is partially accurate but misleading. 
o  
Lennar extended the warranty for by “second tank”
after SEVERAL tanks of the same manufacturer/model imploded within a few months
of each other. Lennar should have
replaced all tanks after seeing there is a systemic problem. If this was a car… a car manufacturer would be
required to replace all airbags if one was determined ot be faulty.  I feel my original claim (within the warranty
period) is still valid.
o  
Lennar extended the warranty after a neighbor’s
tank imploded several years beyond the ‘warranty period’.  Why won’t Lennar do the same for me?
The
Complaint then states that “several large cracks were discovered in my septic
tank after a sewage backup into my basement. Lennar refused to replace my
second failed septic tank. Reason: Out of warranty.” What the customer failed
to state, however, is the fact that the foregoing event occurred in April 2015,
eight years after the customer settled on the home and seven after the
expiration of Lennar's Warranty coverage.
It bears
repeating that Lennar takes pains to abide by the agreements it made in the
Warranty. In this case, neither the April 2015 event, nor the 2007 claim
concerning Tank 2 is covered by the Warranty. Indeed, any “deficiency” in a
septic system is covered under the Warranty for two years from the date of
settlement on the property. As such, by the terms of the Warranty by which the
parties agreed to be bound, the two year coverage for this claim expired in
2009. Since the April 2015 event is indisputably six years beyond the
expiration of the two year period, it is not covered by the Warranty.
Similarly, because Tank 2 was operating properly in 2007 (and beyond), there
was no “deficiency” at all and therefore no Warranty coverage.
·        
See above. 
Claim was filed within warranty period. 
I have 40+ pages of emails to prove that claim was submitted within
warranty period… and there was a documented systemic problem with the tanks in
the neighborhood.
Since
none of Lennar's foregoing response is disputable in any respect, Lennar
respectfully requests that you close your file on this matter and expunge this
Complaint from Lennar's record. Given that these claims are demonstrably false,
that is the only way Lennar can be sure that its excellent reputation is
protected.
·        
As rebutted above, these claims are not false. 
 
I have
spent several months responding to correspondence from Lennar.  Each time they have misrepresented the facts
as they have done this time.  I am asking
Lennar to do the right thing.  They knew
of a systemic problem within a few months of my home being built (well within
warranty).  They are not standing behind their
product.  I am also concerned about the environmental
concerns associated with the faulty tanks that they installed.  They don’t seem to respond to this issue.  Lennar has also not been responsive to me... the reason that I had to reach out to the Revdex.com.
Regards,
[redacted]

This law firm and I represent U.S. Home Corp., d/b/a Lennar (“Lennar”). Your February 12, 2016 letter to Bryan H[redacted] of Lennar concerning the Complaint has been forwarded to me for response. Most importantly, Lennar wanted to make clear that the allegations in the Complaint are meritless (for the...

reasons described herein), and as a result, Lennar's record needs to be expunged of this Complaint.First, the customer’s claim that Lennar obtained information from a third party that required the consent of this customer is completely false. Indeed, the Complaint claims that Lennar refuses to replace a concrete septic tank that apparently broke. The County requires each septic tank to be inspected annually and the reports are filed with the County Health Department. Lennar representatives obtained the inspection reports from that Health Department so that they could further understand the claim. Since these reports are publicly filed and freely available to the public, no consent is required from the homeowner.Second, as a national homebuilder, Lennar deals with thousands of customers every year. As a consumer driven business, Lennar sincerely appreciates and values each and every one of its customers, and stands behind its responsibilities to its homeowners. As such, Lennar takes pains to abide by its agreements and the 1-2-10 warranty manual (the “Warranty”) that it provides to each customer at settlement on their homes. In turn, it expects its customers to do the same. In this case, Lennar did indeed abide in all respects by the Warranty it provided to this customer.As stated in the Complaint, the customer settled in 2007. The Complaint states that the customer has two septic tanks and one (hereinafter “Tank 1”) apparently was replaced by Lennar in 2007. The customer admits that Lennar replaced Tank 1. However, the customer complains that at that same time in 2007, Lennar “refused to replace the second tank (same model) after repeated requests.” Importantly, there was never anything wrong with the second tank (hereinafter “Tank 2") - - it did not leak or otherwise fail in any respect. Rather, the customer only wanted it replaced because Tank 1 was replaced.The Complaint then states that “several large cracks were discovered in my septic tank after a sewage backup into my basement. Lennar refused to replace my second failed septic tank. Reason: Out of warranty.” What the customer failed to state, however, is the fact that the foregoing event occurred in April 2015, eight years after the customer settled on the home and seven after the expiration of Lennar's Warranty coverage.It bears repeating that Lennar takes pains to abide by the agreements it made in the Warranty. In this case, neither the April 2015 event, nor the 2007 claim concerning Tank 2 is covered by the Warranty. Indeed, any “deficiency” in a septic system is covered under the Warranty for two years from the date of settlement on the property. As such, by the terms of the Warranty by which the parties agreed to be bound, the two year coverage for this claim expired in 2009. Since the April 2015 event is indisputably six years beyond the expiration of the two year period, it is not covered by the Warranty. Similarly, because Tank 2 was operating properly in 2007 (and beyond), there was no “deficiency” at all and therefore no Warranty coverage.Since none of Lennar's foregoing response is disputable in any respect, Lennar respectfully requests that you close your file on this matter and expunge this Complaint from Lennar's record. Given that these claims are demonstrably false, that is the only way Lennar can be sure that its excellent reputation is protected.Thank you for your time in consideration of this matter, and please do not hesitate to contact me if you require additional information.Very truly yours,[redacted] & [redacted], P.A.By:Sean P. S[redacted]CC ; Lennar Corp.

This law firm and I represent U.S. Home Corp., d/b/a Lennar (“Lennar”). Your February...

12, 2016 letter to Bryan H[redacted] of Lennar concerning the Complaint has been forwarded to me for response. Most importantly, Lennar wanted to make clear that the allegations in the Complaint are meritless (for the reasons described herein), and as a result, Lennar's record needs to be expunged of this Complaint.
First, the customer’s claim that Lennar obtained information from a third party that required the consent of this customer is completely false. Indeed, the Complaint claims that Lennar refuses to replace a concrete septic tank that apparently broke. The County requires each septic tank to be inspected annually and the reports are filed with the County Health Department. Lennar representatives obtained the inspection reports from that Health Department so that they could further understand the claim. Since these reports are publicly filed and freely available to the public, no consent is required from the homeowner.
Second, as a national homebuilder, Lennar deals with thousands of customers every year. As a consumer driven business, Lennar sincerely appreciates and values each and every one of its customers, and stands behind its responsibilities to its homeowners. As such, Lennar takes pains to abide by its agreements and the 1-2-10 warranty manual (the “Warranty”) that it provides to each customer at settlement on their homes. In turn, it expects its customers to do the same. In this case, Lennar did indeed abide in all respects by the Warranty it provided to this customer.
As stated in the Complaint, the customer settled in 2007. The Complaint states that the customer has two septic tanks and one (hereinafter “Tank 1”) apparently was replaced by Lennar in 2007. The customer admits that Lennar replaced Tank 1. However, the customer complains that at that same time in 2007, Lennar “refused to replace the second tank (same model) after repeated requests.” Importantly, there was never anything wrong with the second tank (hereinafter “Tank 2") - - it did not leak or otherwise fail in any respect. Rather, the customer only wanted it replaced because Tank 1 was replaced.
The Complaint then states that “several large cracks were discovered in my septic tank after a sewage backup into my basement. Lennar refused to replace my second failed septic tank. Reason: Out of warranty.” What the customer failed to state, however, is the fact that the foregoing event occurred in April 2015, eight years after the customer settled on the home and seven after the expiration of Lennar's Warranty coverage.
It bears repeating that Lennar takes pains to abide by the agreements it made in the Warranty. In this case, neither the April 2015 event, nor the 2007 claim concerning Tank 2 is covered by the Warranty. Indeed, any “deficiency” in a septic system is covered under the Warranty for two years from the date of settlement on the property. As such, by the terms of the Warranty by which the parties agreed to be bound, the two year coverage for this claim expired in 2009. Since the April 2015 event is indisputably six years beyond the expiration of the two year period, it is not covered by the Warranty. Similarly, because Tank 2 was operating properly in 2007 (and beyond), there was no “deficiency” at all and therefore no Warranty coverage.
Since none of Lennar's foregoing response is disputable in any respect, Lennar respectfully requests that you close your file on this matter and expunge this Complaint from Lennar's record. Given that these claims are demonstrably false, that is the only way Lennar can be sure that its excellent reputation is protected.
Thank you for your time in consideration of this matter, and please do not hesitate to contact me if you require additional information.
Very truly yours,
[redacted] & [redacted], P.A.
By:
Sean P. S[redacted]
CC ; Lennar Corp.

From: Blaze K[redacted] <[redacted]@lennar.com>Date: Mon, Nov 2, 2015 at 11:10 AMSubject: RE: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Thank you very much.The owners issues, roof leak and subsequent drywall repairs were affected last week to the owners satisfaction. She was very...

please and mentioned that her dissatisfaction came when she was not properly responded to by a prior customer care coordinator who is no longer with the company. I gave her my direct contact and let her know if she has any problems in the being responded to she can reach out to me. We ask that claim # [redacted] be closed. Thank you. From: [redacted] [mailto:[redacted]@myRevdex.com.org] Sent: Monday, November 02, 2015 10:37 AMTo: Blaze K[redacted] <[redacted]@Lennar.com>Subject: [redacted] Please respond to this email if you'd like.  Thank you for your cooperation in this matter. Best Regards, Marcia --[redacted], Dispute Resolution AnalystRevdex.com serving Metro Washington DC and Eastern Pennsylvania 1411 K Street NW, 10th Floor Washington, DC 20005  p: ###-###-####f: ###-###-#### Email: [redacted]@myRevdex.com.org Revdex.com.org, Start with Trust®

Revdex.com - Metro Washington DC and Eastern Pennsylvania
REGARDING: [redacted]'s rejection of response from Lennar
Lennar -Virginia has continued to respond and complete all of [redacted]'s customer care complaints that are covered within his home purchase.
As of today, the Customer Care Department all pre-settlement items are complete with customer care issued tickets signed by [redacted], verifying the work is done. I have provided the signed-off tickets for your review. 
Some landscaping and remaining
concrete work is scheduled and being coordinated with our Land Development department, as we are doing for all of our Courtland Rural Village home owners.  The work is in progress and we continue to monitor the progress. 
[redacted] continues to open new items and customer care requests that we are responding to but cannot provide a set date for completion until the trade and/or vendor has confirmed the schedule.  
It is always our intention to continue to earn our home owners trust before, during and after the home buyer process. Whenever there is an issue that is part of the home warranty, our intention is to address it promptly and completely.
If you have any questions or need any additional information, please let me know.
Thank you -
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: The complete lack of customer service and warranty support I have received from Lennar to date has been unacceptable. I have been in contact with Lennar since our original walkthrough of our home to address these issues and have had only 6 items completed in over a year.

Lennar has an obligation under its warranty agreement to respond to my claim within 30 days and complete repairs by 60 days. This has not been the case, even with items that have been fixed.

Siding has been missing from the side of my house for a year.

I have, quite possibly the saddest “tree” in the world in front of my house.

When it rains hard, water comes into the unfinished room in my basement. Hopefully, that’s the only spot.

This house cost over $590,000. I get better customer service when I purchase a $0.99 hamburger at [redacted]. Lennar Virginia should be ashamed of the “service” they have provided, and furthermore you should reconsider continuing to build on this block until my issues and those of my neighbors are addressed. Frankly, it’s quite arrogant to keep building more houses when you can’t even serve the simple warranty claims of the ones they have built.

These Items Were Supposed to be fixed after our walkthrough when we PURCHASED the house (May 2013):

Fireplace Cover has ding

Garage Door Dings

Siding off by fireplace (again)

The metal ring for the foundation is still in place

Basement cement has boot prints in it

Front master bedroom window caulking needs to be redone

Master bathroom window caulking need to be redone

Tile grout wet in MBath

Rear dining room window corners need recaulk

Rear windows in basement need caulk repaired

Garage Door Sticking

These are items I have been emailing about from July 2013 to present:

We now have been missing a sidewalk in front of our home for two weeks

Water is coming into unfinished room in basement

2 Dead Flowering Trees in front of house - can one be replaced with a dogwood

Some plants in landscaping are dead

Air is drafting in from the outside in many windows and outlet boxes

Interior door to basement doesn't latch

The gutter above the sunroom by deck door is leaking down the side of the house

Siding cracked over basement door

Front stoop concrete has two holes

Crack in Marble threshold to master bathroom

Vent fan ducts are not insulated resulting in condensation

Tar / Waterproofing is cracking and is visible on foundation

Small holes in concrete foundation need to be filled

Piece of paper is stuck in master bedroom HVAC duct

Shower needs to be recaulked

MBath vanity caulking separating from wall

MBath toilet has crack

Front window in princess bedroom trim is damaged

Corner areas on carpet are coming up

Back of office door wood laminate coming apart

3 drywall issues in dining room

Driveway topcoat uneven

Tub needs recaulk in jack & jill Bathroom

Hole in kitchen cabinet above stove

Tile edges on backsplash in kitchen are rough and uneven

Dent in Freezer door

Drywall tape edge by knee wall on sunroom side

Basement stairs trim needs edge / caulk repair

Basement stair wall drywall

Drywall around ceiling can over bump out in basement coming off

Drywall in bump-out in basement coming out

Trim around back door needs repair

Garage floor and edge of door cracked

Garage stairs drywall need repair

Window frame in living room damaged

Exterior sealing putty be replaced

Hole in siding trim by garage

Paint on exterior MBR left windows

Settle-age issues with drywall / caulk edges throughout house

These are the only things that Lennar has fixed:

Shower pan ding

Upstairs HVAC Noise

Black granite tile on the right side of fireplace is loose

Loose piece of moulding/trip on the floor of living room near front of house

There is a crack in the tile in the basement bathroom floor adjacent to the tub

Siding is coming off the back of the house below dining room window, and above sunroom

These are the things I frankly have given up on:

Floor Glue exposed / floor has spots on it

Fumes / weird smell in closetsDesired Settlement: What should be done, it that I get to choose the contractor of my liking to address these issues and send them the bill. Frankly they are only the middle-man here and their lack of responsiveness has caused these delays.

Business

Response:

Lennar met with this customer this morning and has been in contact with throughout the warranty period. We are in the process of scheduling the homeowner's one-year final punch list. All of these concerns have been and are being addressed.

Review: Have had problems with house since prior to closing, was told they would be fixed within days of closing. Provided a detailed list at settlement to Lennar - several items still outstanding. Provided a 90 day post-settlement list to Lennar. Many items still outstanding. Contract states that Lennar will fix the items covered under warranty within a reasonable and timely matter(90 day was March 31st 2014).

They have stated that the items on my list ARE under warranty as spelled out in the contract, but they have yet to actually show up and fix them.Desired Settlement: Repair of all items on my post-settlement and 90-day list or money from Lennar so I can hire contractors to do it myself.

Business

Response:

We have been working wih [redacted] for quite some time. Interior Pre-settlement items have been completed. Exterior item have been discussed with [redacted]. He has agreed to the dates of repais and understands that repairs of this nature may be delayed due to availability of materials, labor and other delays beyond the control of the builder, and as provided in his purchase agreement. Lennar Customer Care has been communicating with [redacted] every step of the way and agreed to work dates set by Lennar.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Several facts are untrue. Pre-settlement items are not completed - namely drywall issues that were pointed out pre-settlement, concrete issues and parts missing from house(mirror frame). I have not agreed to the dates provided by them, because everytime I talked to them the dates go later and later.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Requested repairs have not yet been completed.

Regards,

Business

Response:

Revdex.com - Metro Washington DC and Eastern Pennsylvania

Review: On September 27, 2012, we noticed water pouring in through our Lennar window. After nearly 10 months, several window replacements, window reconfiguration, additional water damage caused by other storms while the window was still faulty, Lennar had to separate the top arched window from the bottom three windows creating a new configuration of the window design. As a result of the water damanged caused by the defective window and lack of response and viable solutions during these 10 months, the custom wood plantation shutter that was damanged and no longer fits the new window configuration. On October 24, 2012, Lennar agreed to pay for the damaged plantation shutter ($2,100) from Budget Blinds (see attached documentation). It has been nearly 16 months since the water damage began and almost 12 months since Lennar agreed to send us a check for the defective window that caused damage to our plantation shutter and as of today, 9/18/2013, I still do not have Lennar's payment for the damaged plantation shutter. I have attached the pertinent documentation and correspondence with Lennar that shows their agreement to pay for the damage. Importantly, under Lennar's Limited Warranty Coverage policy for workmanship/systems standards, they have not followed through on their responsibility to take corrective action. Numerouse complaints have been made, too many to list on the Revdex.com fields including on: 10/11/2012, 10/24/2012, 11/11/2012, 11/13/2012, 11/20/2012, 11/26/2012, 12/10/2012, 12/14/2012, 4/8/2013, 1/7/2013, 1/14/2013, 1/24/2013, 1/25/2013, 2/6/2013, 2/13/2013, 2/20/2013, 2/23/2013, 2/25/2013, 3/28/2013, 3/29/2013, etc.Desired Settlement: I would like Lennar to follow through on their agreement to reimburse us for the cost of the damaged wood plantation shutter in the amount of $2,100. I have attached the receipt and quote from the [redacted] representative, the email documentation from Lennar agreeing to cover the costs of the shutter and send a check for payment. Please call me directly with any questions or if you need additional information regarding this situation with Lennar home builders of Northern Virginia.

[redacted] Meehan

###-###-####

Business

Response:

Good Morning.

Our customer has received the reimbursement for the blind. This has been resolved.

Review: I contacted Lennar at [email protected] via the company's website on 7/1/2013 to advise that my ceiling leaks during heavy rains. As part of the email submission process through the website, I had to enter my name, address, and contact info. I received an automatic reply on 7/1/2013 acknowledging receipt of my submission and stating that I would be contacted as soon as possible. On 7/12/2013 I reached back out via [email protected] to see if there had been any progress, as I'd heard nothing. On 7/15/2013 I received an email from [redacted] nothing that she'd need my street address [though I had already supplied it in my initial submission] to see if she'd "received my Service Request." I responded with my address the same day. On 8/8/2013 I again reached out to [email protected] nothing that it had been over a month and I'd still heard nothing in the way of getting my ceiling fixed or even setting up an appointment. [redacted] got back to me on 8/12/2013 noting that she needs to know "what [my] issue is" and that based on the chain of emails she doesn't know the nature of my complaint (even though, again, ALL of this information was supplied in my initial submission). I responded that I didn't know what the purpose was in leaving a message on the Lennar website if none of it will be forwarded, but I know that's not her fault, and I then provided the issue (cracking on the interior of my vaulted ceiling such that my roof leaks during heavy rains and drains down the wall near an electrical outlet...i.e., a fire hazard). To date, I've heard nothing from Lennar in the way of getting this issue corrected.Desired Settlement: Fixing of the leaking ceiling issue both internally (within my condo-townhouse unit) and externally, as applicable. Addtionally, mold testing (paid for by Lennar) to ensure there has been no mold damage to the home in light of the issue.

Review: I purchased a brand new home from Lennar in 2007. In my contract there is a warranty for 10 years on structural issues. We have serious crack on the outside of the house and other concerns that are indicating structural issues. I have contacted Lennar Customer Service on 2/11/2013 and put a request in their system. A week went by and I have not heard from anybody so I followed up with an email. After many follow ups I finally got a service appointment scheduled for 3/15/13 at 8.30am. Both my husband and I took some time off work that morning to be at the property but nobody showed up or contacted us as to what happened. I have called Lennar and left couple of messages and sent emails throughout the day but have not heard from anybody. It is unacceptable for customer service to provide such service. My concerns with the property have not been addressed or resolved.Desired Settlement: I need LENNAR to fix the issues with my house ASAP.

Business

Response:

We have met with the [redacted]s on 3-22-13 and are in the process of addressing their issue.