Lennar Homes of California, Inc.

Review: We have lived in our Lennar Home for 7 months. What a nightmare. We reported problems with the cabinets and flooring last December. Once we were offered a flooring solution which we agreed to and then all went silent and they never followed through. We met with local president [redacted] and he just tried to negotiate a financial settlement what would still cost us thousands for a floor that they chose and already charged us nearly $10,000 for.Our cabinets are falling apart. For 6 months we have all we can to work peacefully with this company, and yet even when the State Contractor's Board inspection found them at fault they did not contact us, told the board they had taken care of us when they hadn't! This action has results in further investigation by the board causing us further stress. My wife has a chronic pain and health issue and these months have taken a terrible toll on her, as you might imagine. These 2 issues are just the biggest. Many other homeowner have had similar problems, get similar treatment, and others all is good. We got a lemon.The fireplace mantel has failed twice and the 3rd one is now in place. Just this morning a mirror hung above it suddenly fell. Tim, a supervisor was here and witnessed it. It is worth several hundred dollars. It was professionally hung originally but of course has been moved and rehung with all the mantel issues. The granite counters have a rough fish, not smooth. Creates pockets of places all kinds of stuff can get stuck in. Damaged and stained counter tops. The stair railings will not hold the finish and have been redone and still don't. We have been lied to about the cabinet finish, other things, and people have not shown up for appointments. We have found out there are rumors about us that we have turned people away. Not true. There are probably more rumors and it is amazing how the company has labeled us the bad guys.guys.Desired Settlement: Well, we would accept a cash settlement if it were enough to cover the issues. We offered less than half of that. Or, they can replace the floor with one of our choice. They can hire another cabinet company to work with us, as we have said we do not want [redacted] in our house again. If [redacted] gave us the cabinets we ask for with the finish we ask for we would consider letting them do the replacement.Also compensation for all the hardship and to fix other problems.

Business

Response:

We have had our customer service rep, our construction manager, VP of Operations and our Division President on separate occasions visit with the homeowner to try and resolve the issues with their home regarding the flooring and cabinets.

Our division president made the following offer to the homeowner to select one for the flooring:

1. Lennar is willing to preform repairs and replacement of the damaged wood flooring as necessary to restore it to original condition upon move in.

2. In lieu of repairs Lennar is willing to compensate homeowner flooring repair cost.

3. Lennar is willing to have an Independent 3rd party Inspection by an independent licensed Industry expert , which shall be agreed upon by both parties to evaluate the floor for material and labor defects, to meet Industry Standard and make any recommendation, monetary or otherwise, which both parties would agree to for settlement of the issue.

Lennar proposed the following for settlement of the Cabinetry issues in their home with any one of the following proposals listed below:

1. Lennar is willing to provide them with raw doors and drawer fronts from the manufacturer, and the original stain material for you to refinish the cabinets by others.

2. Lennar will make all necessary repairs to the damaged cabinetry and restore to its original condition at time of move in.

3. In lieu of repairs Lennar will compensate the homeowner in the amount of the cost of repairs.

4. Lennar is willing to have an Independent 3rd party Inspection by an independent licensed Industry expert , which shall be selected by the CSLB to evaluate the cabinets for material and labor defects, to meet Industry Standard and make any recommendation, monetary or otherwise, which both parties would agree to for settlement of the issue.

This offer was made on 07-28-14. Homeowner has not agreed to any of the offers as of 08-01-14.

Business

Response:

Good afternoon Mr. [redacted]:The following email was sent from our Division President to the [redacted]'s August 15, 2014. I am not aware of a response from the homeowner regarding this final settlement offer:Dear

Mr [redacted]

Thank

you for your response to my e mail.

In

regards to Item 2 below, the flooring, my response is as

follows In

the spirit of cooperation and good faith Lennar will make a final settlement

compensation offer of $5000.00 , paid no more than 15 days after the receipt of

a signed release.

In

Response to the alternative suggestion below Lennar is willing to offer you a

$5000.00 credit at the CDI design center so that you may select a product of

your choice to be installed by CDI.

Please

let us know how you would like to proceed.

Respectfully

This was the email below from the homeowner 08-11-14 that Mr. [redacted] replied to:

Mr

[redacted],

Thank you for your email. Sorry again for the delay

in responding. Of course any resolution will include the release of any

complaint to the Revdex.com.

We agree on item 1 below. Following the inspection

we will determine the cabinet next steps.

On item 2, it seems we are

still a bit apart. Clearly you would like to repair the floor, and we would

like it replaced.

1. We would accept $6000 for the resolution of the

flooring today, to meet you somewhere closer to the middle.

2. Another,

alternative way to approach the problem we might agree on is to identify a

different flooring product through your vendor CDI that we think would solve our

quality issue. That would expedite things, and we stay within your guidelines

for using only products that are in the homes. We go to CDI and choose another

flooring there, and we pay the difference above the $9133. Before we agree

however we need to find out how much that would be.

Let me know what you

think.

Review: We discovered that the contractor improperly installed the water supply line to our house - they failed to glue the pipes together that resulted in a blow-ut leak near the water main. Their plumber could not repair in a timely basis (over 5 days) and our home could not function without water (had elderly and handicapped parent at home) thus requiring hiring an outside plumber. The contractor has failed to reimburse for the repairs ($2000). The contractor has admitted guilt - but only has offered $600. Their plumber did not take into consideration construction conditions and hazards nor inspected the loss site to properly estimate the cost of repairs. In the course of investigating the cause of the leak also determined that they crossed recycled water line over the fresh water supply line (not to code. Just another example of poor workmanship and quality and bad faith negotiations from Lennar Homes of California.Desired Settlement: Plumbing Repairs: $1829.00 Concrete Repairs: $210.50 Total: $2,039.50In addition, a sleeve needs to be placed over the recycled water line that crosses the fresh water line making it to code. Currently the recycled water line lays on top of the fresh water line with no sleeve. Health hazards exists if the recycled water line contaminates the fresh water line.

Business

Response:

This was the description of the service request Lennar received on September 10, 2014 at 9:16 am”I had a problem with my water system because it was not installed correctly. How do I make a claim? It had to be fixed immediately by a local plumber so I want to be reimbursed for the cost. When fixing the problem we discovered the purple recycled water pipe installed by Lennar is laying directly on top of the fresh water main. This is clearly a violation of the code in our area. It needs to be fixed by Lennar. Please call my agent [redacted] at [redacted] to discuss claim procedures and next steps” Lennar did agree the pictures taken by [redacted] showing the unglued water line created the leak. Per our records above we were called after the repair was completed by [redacted] Plumbing. We agreed to reimburse them $600 which would have been the cost of our plumber to correct the water leak. It is unfortunate they were charge $2000 to fix the line. We have the final inspection from [redacted] that was completed on September 4, 2008 accepting the install. We had confirmed with [redacted] there were no outstanding issue on their home site and “sleeving” the line was an acceptable practice. The sleeve, which is the thickness of a garage bag, is slid around the pipe to distinguish one line from the other. All of this is shown in the pictures taken by the home owner used to show us the cause of the leak. We are still willing to reimburse them $600. We will have our local on site manager visit the customer to see if we can agree on a solution.

Review: I had to have almost all the doors in my house replaced. There were several that needed to be repaired as the paint kept coming off of them. They have had to repair them several times now with no success. They are not sanding down the doors and priming them. I asked them to again come out and redo two doors with refusal. I asked for two new doors as this will the 5 time attempting to repaint the doors. They said they would not replace them unless they were warped.

Also they repaired a large crack in front of the house. The workmanship is awful and you can still see the crack line as they did not stucco it correctly. The paint does match but I have asked multiple times to have them touch up the stucco and they have refusedDesired Settlement: replace the two doors secondary to multiple attempts to fix the doors

ReStucco the crack so there is not line

Business

Response:

The home was transferred to the owner on August 21, 2014. At the time of the closing, the buyer received our Homeowners Reference Guide (HRG). The decisions made by the Company are consistent with the HRG. DOORS STICKING: The Company does not dispute that the paint on the doors sticks to the wood door jamb after the doors are closed for long periods of time. This is not a defect in the paint nor in the construction of the doors. The HRG covers door warping in the first year of ownership. Despite the fact that the claim is beyond the one year, the Company offered to measure the doors and replace any that were warped. The owner rejected this offer. New doors will not stop the sticking issue; the doors need to be used on a regular basis to avoid sticking. STUCCO REPAIRS: Cement over cement (stucco over stucco) cannot be “hidden” once the repair is done and new paint is added next to the original paint. The Company acknowledges that it repaired the stucco at the homeowner's request, and that the repair is visible. The inability to match the repair to the original stucco was expressly explained to the homeowner prior to the repair being made, and the homeowner acknowledged the point and requested the repair move forward regardless. Both the door and stucco issues are consistent with the HRG. Given that these are not defects in the design or construction of the home, and that the homeowner was made aware of these issues, no further action will be taken by the Company.

Consumer

Response:

I am rejecting this response because: The repair of the doors was not properly sanded down properly and the paint was thick on the doors, and this is why the doors keep sticking. I do not have ANY issues with the rest of the doors in the house except for the two doors that they didn't replace. We have attempted 5 times to repair and I feel with all the time I have know spent they should just be replaced. The workmanship of Lennar is poor at best. They did not sand down the doors or inspect there work. Because the paint is now so thick, it will continue to stick unless they have someone who knows what they are doing. Giving them 5 times to make it right is very fair in my mind. Each time costing me to take 4 hours of work off. I would like to bill them for my time at this point. I hav no confidence they will repair the doors the sixth time. In regards to the stucco repair - The noted that they would not guarantee that the PAINT wouldn't match. The paint does match, its the stucco. It was improperly done and poor workmanship. You can still see the line and crack, which stucco should repair and not show a line. It needs to be redone with someone that has a better skill set that is not mexican that doesnt speak English and has proper supervisor oversight to ensure the work is done properly. This did not occur

Consumer

Response:

why do I need to go get bids? I want lennar to fix the issues that they didnt do right. I would have to take time off of work and get two different vendors to fix this. I wnat Lennar to fix it please

Review: I live in a Lennar home in the [redacted] in El Dorado Hills, CA. There is a major issue with the substandard cabinets in my kitchen, especially the finish. My home was built in 2010 (the final permit, #[redacted], was signed off by the El Dorado County Building Department on May 4, 2010) and formerly occupied by an owner who spent little time here. At barely 3 years old, the finish on the cabinet edges was splitting and in some places simply coming off in small chips. Some edges were not even completely finished. While it is obvious that the finish is substandard, Lennar refuses to correct the issue. Their position is that the former owner must have let water stand on the doors or used incorrect products on the finish. However, one of Lennar's employees inspected the cabinets and said it did not look like water damage. I recently discovered that I have neighbors with similar issues and Lennar has paid for replacing the cabinets. Apparently Lennar stands behind their products only when pressured to do so. When a drain was being moved to prepare for a walkway along the side of the house, we discovered that the PVC drain tubing wasn't even glued together. In addition, the overall drainage is poor. Lennar appears to have cut corners on quality in multiple areas..Desired Settlement: I would like the cabinet doors replaced with quality, well finished doors that are matched to the cabinets.

Business

Response:

As Mrs. [redacted] stated she is the second owner of the home. The original home buyer that purchased the home from Lennar took ownership in May of 2010. The first we ever heard of a cabinet finish issue was from Mrs. [redacted] after she purchased the home from the original owner. Lennar Homes can not state what actually happened to the cabinets. We do agree with Mrs. [redacted] the finish has been damaged. We have no evidence the cabinets were installed with the damage. Between May of 2010 and Mrs. [redacted]'s request to inspect the cabinets the damage occurred. The home closed under Senate Bill (SB) 800 as referenced in the Lennar purchase documents with the original buyer. That law states performance standards that govern all homes closed since 2002. The functionality standard on cabinets is one year on the finish. Because it has been longer than a year since the home closed and we had no control over the maintenance of the cabinets we declined to repair the damaged cabinets.Below is the reply after we inspected the cabinets.Lennar Homes is not disputing the cabinets are damaged. We disagree as to who and how they were damaged.Dear [redacted]: Thank you for taking the time to meet with myself and [redacted]. During the inspection, the representative from [redacted] pointed out and explained the evidence of raised wood grain and indicated areas of deterioration where excess moisture must have sat and was not properly wiped off. [redacted] has indicated that your areas of concern were the direct result of excessive moisture and will not cover the unfortunate damages under their warranty. We understand that you are as proud of your new home as we are. We find it unfortunate that the original homeowner did not either care for the cabinets properly or is unaware of what a cleaning company may have done while the home was unoccupied. As stated in our previous correspondence, Lennar provides there buyers with information regarding the care and maintenance of cabinetry and other components in the home at the time of acceptance. We have reviewed the history of your home and there were no prior concerns of cabinet issues or cabinet finish issues. Please be advised that Lennar is not inclined to make repairs to the cabinets at this time. [redacted] recommends that you contact a local cabinet or furniture reconditioning trade for repairs. Sincerely, [redacted]

Consumer

Response:

I am rejecting this response because: most of the cracking/peeling spots are in areas where excessive moisture could not collect. In addition, a piece of trim under the microwave simply fell off the wall. Another example of poor quality.

Review: 1.Refuse to Repair the Terribly Squeaky Floor:We found this brand new house had terrible squeak everywhere upstairs including all bedrooms, hallway, laundry, all closets and bathrooms after we moved in. Lennar (the builder) tried a few times to repair the squeaky floor by adding the screws after we reported it. Unfortunately the floor noise was not got fixed at all, but became worse. Lennar has started to keep fooling and torturing us rather than truly repaired the terribly noisy floor for us after they realized they needed to do big surgery for fixing the squeaky floor such as opening the drywall, removing the tiles, replacing plywood and joist etc. The licensed floor experts hired by ourselves told us that this new houses second floor had severe fundamental issues which caused the terrible squeak all over upstairs. The attached estimate from a license contractor shows that it will cost at least $18,220.80 in order to remove the noise on second floor. Lennar refuses to truly repair the terribly squeak floor for us although it has been more than one and a half years after we reported the damage and issues. 2.Refuse to Replace the Cracked Granite:There are lots of big cracks on the granite in our kitchens island. Lennar agreed to replace the granite after we painfully contacted with them numerous times. Its customer care manage Tom Lindsay left us voice message which clearly promised that Lennar was going to replace the granite for both island and counter-top so that they can match each other on 10/28/2014. Surprisedly, Lennar went back on its promise. They sent us a letter which indicated that they were only willing to pay us $4100 for the damage of granite instead of replacing the granite for us. The attached estimate by Home Depot shows that the cost for replacing the granite will be at least $9,799.00. Lennar is totally untrustworthy. They refuse to replace the granite until now. 3.Refuse to Replace the Cracked Bathtub in Master Bathroom.Desired Settlement: 1.Lennar should truly and completely fix the terribly squeaky floor everywhere upstairs including all bedrooms, hallway, laundry, all closets and bathrooms.2.Lennar should replace the granite for both island and counter-top as its manager promised in his voice message. Alternatively, we may accept $9,799.00 compensation as estimated by Home Depot. 3.Replace the cracked bathtub in master bathroom.

Business

Response:

At Lennar, it is our overarching goal to ensure that our customers have a pleasant and satisfactory experience. As a result, we strive to investigate and remedy any legitimate issues as soon as reasonably possible. As outlined below, Lennar made every effort to address and resolve Mr. [redacted]'s legitimate concerns. 1. Granite Kitchen Countertop Mr. [redacted] previously complained to Lennar about a single fissure in the granite surface of his kitchen island countertop, which measures approximately 4” in length and is the width of a human hair. This fissure has proven incapable of being photographed (at least with Lennar's digital camera) and can only be seen with the human eye when viewed in direct [redacted]light from a very specific angle. These types of fissures are natural phenomena in granite and other natural stone surfaces; it is defined as a void between mineral crystals in the natural stone. Mr. [redacted] has expressly acknowledged, in writing, that natural imperfections—including fissures—are to be expected in granite, and are not considered defects. Regardless, Lennar made many attempts to informally resolve this matter with Mr. [redacted] in 2014, to no avail. Lennar offered to conduct an epoxy repair but Mr. [redacted] rejected that offer. In an effort to secure Mr. [redacted]’s satisfaction, Lennar invited Mr. [redacted] to select a replacement granite slab at Anaheim Stone Works so that Lennar could replace the entire kitchen island countertop. Mr. [redacted] rejected this offer as well. Instead, Mr. [redacted] demanded that Lennar replace all of the granite surfaces in the kitchen of his home. In response, Lennar offered to pay $4,100, which represented Lennar’s cost to remove and replace all of the granite in your kitchen, to Mr. [redacted] to resolve the kitchen countertop issue. Our records indicate that Mr. [redacted] did not respond to this offer. 2. “Squeaky” Flooring Lennar conducted an extensive investigation into and, where necessary, repair of Mr. [redacted]’s allegedly “squeaky” floor. Specifically, Lennar made several repairs to the upstairs subfloor to resolve any floor squeaking, even as far as screwing the downstairs drywall ceiling. After these repairs were made, Lennar has been unable to observe and/or hear any excessive “squeakiness” from the wood flooring in Mr. [redacted]’s home. 3. Master Bathroom Tub Contrary to Mr. [redacted]’s allegations, Lennar has previously communicated to Mr. [redacted] that it is ready and willing to repaint and reset the master bathroom tub. We have tried to arrange a time to conduct these repairs but, to my knowledge, Mr. [redacted] has not responded. Notwithstanding the foregoing and in an effort to resolve all of Mr. [redacted]’s outstanding complaints, Lennar is willing to discuss a reasonable monetary settlement with Mr. [redacted] regarding the aforementioned issues.

Consumer

Response:

I am rejecting this response because:Lennar is totally lying in its response regarding my complaint.1. The attached picture named as “cracked_granite” was simply taken by using my phone rather than a professional camera. Nevertheless, the picture still clearly shows that the crack is huge. This picture undoubtedly proves Lennar is a horrible liar. What Lennar lied in its response such as “…… a single fissure measures the width of a human hair. This fissure has proven incapable of being photographed (at least with Lennar's digital camera) and can only be seen with the human eye……” is a joke. Who can believe this company anymore? We will really appreciate if Lennar can find a human hair which is wider than a rope in this world? On the other hand, our island countertop has a big slope and the hole for setting the air gap is far away from the sink. The waste water from dishwasher’s air gap always floods my house through the inclined countertop. The attached picture named as “water_flood” clearly shows what happened after we used the dishwasher in our kitchen. We were told that Lennar has to replace the countertop’s granite so that the flood issue could be solved. We tried very hard to patiently select the replacement granite slab together with Lennar’s contractor – Anaheim Stone Works. After a few attempts, Anaheim Stone Works told us that they couldn’t find the right granite slab which matched the granite in our kitchen. Consequently, Lennar cus[redacted]er care manager ([redacted]) left us a voice message which promised that Lennar was going to replace the granite for both the island and the counter-top because they couldn't find matched granite. Shockingly, Lennar broke its promise and started to lie shamelessly. 2. The attached estimate named as “floor1_estimate” from a licensed floor expert firmly proves our brand new house had a terrible squeak everywhere upstairs. Please note that this estimate doesn’t include the repair for the squeak in the bathrooms and laundry which are covered by tiles. Lennar tried a few times to repair the squeaky floor by adding the screws after we reported it. Unfortunately these poor attempts to fix our problem only made it worse. After discovering the problem, Lennar decided to try to fool us with its gimmicks to"fix" the squeaky floors because they didn't want to do what actually needed to be done (opening the drywall, removing the tiles, replacing plywood and joist, etc.). We hired licensed and experienced floor experts--they told us that our new house’s second floor had severe fundamental issues which caused the terrible squeak all over upstairs. We are willing to show the government or any third part the squeaky floor in our house if possible or necessary. You can clearly hear the terrible noise either downstairs or upstairs. We are confident that you will agree that Lennar has no integrity and honesty at all after you visit our house.3. Lennar have been trying to find shortcuts for cracked master-tub as well. Lennar pushed us to let them repair the damaged tub instead of doing the replacement they should have done from the beginning for our brand new house. We generously gave Lennar the opportunity to fix the crack after Lennar promised they would do an outstanding repair. Lennar also claimed that they would replace a new tub for us if the repair was not good. Unfortunately, the repair was a complete failure and the tub got much worse. Lennar’s service care manager ([redacted]) tried to fool us and refused to replace the tub as he promised before. Lennar’s tub contractor sent its inspector to our house to examine the situation. The inspector agreed that the previous repair was a failure. We asked him to let us copy the inspector's report as a record. Surprisedly, Lennar’s service care manager set up an email between him and the owner of the tub contractor, which indicated that the cracked tub had already been successfully repaired because he didn’t know we had the copy of the report. Lennar completely disappeared after we presented Lennar with the inspector's report to clearly prove Lennar’s service care manager is a liar. In fact, Lennar has manipulated its contractors to fool us and trick us on much more than one occasion. Lennar definitely should replace a new master-tub for us.Lennar is a shameless liar. This company has no integrity and honesty. We fully understand why Lennar was dealt a class action lawsuit due to the bad quality homes it provided for the Woodbury new home project in Irvine, California a short while ago.

Business

Response:

Over its history, Lennar has delivered tens of thousands of homes in California and we are very proud of our record of having satisfied homeowners. Indeed, it is our goal to create strong, lasting relationships with our homeowners by making the home ownership experience a positive one. We stand behind the quality of our homes and strive to resolve any and all legitimate issues in a timely manner with the highest quality customer service. With respect to complainant’s home, it is, and has been, Lennar’s position that we have gone above and beyond what was required of it in an attempt to secure complainant’s satisfaction. Unfortunately, and despite our best efforts, we have been unable to do so. Rather than addressing each of complainant’s statements, which we continue to believe lack merit, it suffices to say that Lennar disagrees with complainant’s characterization of his home’s construction and his account of the relevant events for the reasons described below. 1. Granite Kitchen Countertop As outlined in Lennar’s initial response, we attempted to work with complainant for many months to resolve the granite fissure in the kitchen island. Specifically, Lennar offered to: (a) perform an epoxy repair of the fissure; (b) replace the kitchen island countertop; and (c) pay complainant $4,100, which represents Lennar’s cost to remove and replace all of the granite surfaces in the kitchen of complainant’s home, to resolve the dispute. Complainant rejected and/or refused to respond to these offers. With respect to complainant’s allegations regarding the current size of the granite fissure, complainant’s attached picture was not attached to his response so Lennar is unable to adequately respond to these claims. However, Lennar can state that when it performed an initial inspection of the kitchen countertop, the granite fissure was the width of a human hair and was incapable of being photographed with Lennar’s digital camera. Notwithstanding the foregoing, Lennar remains ready and willing to perform any of the foregoing repairs and/or execute the proposed resolutions. 2. “Squeaky” Flooring Once again, Lennar respectfully disagrees with complainant’s allegations. As stated in Lennar’s initial response, Lennar conducted an extensive investigation into and, where necessary, repaired complainant’s allegedly “squeaky” flooring. After these repairs, Lennar was unable to observe any excessive “squeakiness” in complainant’s home. 3. Master Bathroom Tub With respect to the master bathroom tub, Lennar agrees with complainant that the previous cosmetic repair needs to be addressed. Unfortunately, the color of the material used in the previous cosmetic repair was one shade different than the rest of the master bathroom tub. This is a quick and easy fix – the tub needs to be repainted and reset. Lennar is ready and willing to perform this minor repair. It appears, however, that complainant disagrees with this proposed resolution. Instead, complainant seems to be insisting on the replacement of the entire master bathroom tub, which Lennar believes is neither warranted nor necessary.

Consumer

Response:

Lennar’s second response continued lying rather than faced the evidence we provided. Lennar lies so easily just like drinking water. Not to our surprise, this exactly explains why Lennar got class action lawsuit in its Woodbury project recently, and are also fighting the legal matters with the other home owners in our new community due to its bad quality homes. 1. Cracked Granite island top and wrongfully designed granite-island: Lennar never questioned the size of the cracks on the granite after its service representative examined them in our home at the beginning. That’s why its customer care manager Tom Lindsay left us message which said that he just talked to its Vice President John Lavender, and they agreed to replace the granite for our whole house on 10/28/2014 after we contacted Lennar many times. I can provide Tom’s voice message whenever if necessary. Lennar kept lying that the granite fissure was incapable of being photographed with Lennar’s digital camera because it’s the width of human hair after Lennar broke its promise. At least, Lennar agreed that they did take the pictures for the cracked granite. However Lennar claimed that the pictures “couldn’t” show up the fissure because its size is the width of a human hair. Why is Lennar afraid to present the pictures they took for the granite in our home? It’s fine even if those pictures can’t show the cracks or fissures because they are “too small”. Please just show us your pictures taken for our granite. Why did Lennar keep hiding their pictures? The only reason is that Lennar is lying. The attached picture named “hair_photo” was simply taken by using my cell phone, on which people can easily see two hairs but nothing else. The hair picture clearly proves that Lennar is a big shameless liar by keeping saying that a human hair was incapable of being photographed with Lennar’s digital camera. Lennar never said the cracks on the granite were the width of a human hair until they decide to break its promise. The first time that Lennar started to lie that the fissure was a width of a human hair was on 12/04/2014 by sending me a letter through an email which is attached as the name of “granite_tom”. It clearly proved that I denied it immediately right after I saw the letter. I questioned Tom “whose hair is as thick as a string” in my replying. It is noteworthy that Lennar refuse to respond the horrible flood caused by the wrongfully designed granite-island as we complained in our last response. Why is that? The reason is Lennar clearly knows that they should replace the granite for us because of the wrongfully designed granite-island even if there are no cracks on the granite. We couldn’t have used the dishwasher because of wrongfully constructed granite-island since we moved in. Lennar should stop lying and fix the damage and construction defects for us as early as possible. 2. Terrible squeaky floor The attached file name as “floor_estimate2” is the estimate which I got recently for the damage of the terrible squeaky upstairs. I also provided the other estimate called “floor_estimate1” from a different licensed contractor in my previous complaint. Please note that “floor_estimate1” doesn’t include the damage of the bathrooms and laundry. Please also note that none of them includes the estimate of contents manipulation as well. It’s very clear that both licensed and experienced floor experts strongly prove that our brand new house has terrible squeak everywhere upstairs. Lennar is so good at confounding black and white, and telling a bare faced lie. 3. Cracked Master Tub We had already generously given Lennar the opportunity to fix the cracked tub although they should do the replacement from the beginning for a brand new house. They promised they would do the replacement if they failed in the first repair. Shockingly, Lennar broke its promise again after they failed. That’s exactly why its service manager Tom Lindsay set up an email between him and the owner of the tub contractor, which lied that the cracked tub had already been successfully repaired because he didn’t know we had the copy of the inspect report. The attached file named “tub_letter_tom” clearly shows how Tom ridiculously set up the email. The inspect report “tub_inspect” as attached was done two weeks before Tom set up the email, and evidently prove Lennar’s repair was failed and Tom Lindsay is lying. Lennar is a shameless liar. This company has no integrity and honesty. In order to prevent anyone from having to deal with the problems that we have been struggling with, Lennar’s cheating behavior should be exposed to the media and TV stations.

Review: I received a letter dated October 29, 2014 from Lennar which is signed by [redacted] the VP of sales. The letter states that they were informed that I had violated CC&R's regarding trash receptacles, and recyclables not being stored behind the fence. I am responding to the letter since Ms. [redacted] did not give a phone number or email address in which to contact her. Your accusation is incorrect. I always keep all my receptacles behind my fence. My neighbors on the other hand is a different story. I would suggest you make sure you contact the right homeowners instead of making a generalized accusation. Another suggestion is to have someone go through the neighborhood to document who are actually the violators.Also, I find it quite odd of these complaints from Sacramento County being that they have received complaints regarding trash not being picked up on a consistent basis in Vineyard Point. It sounds like harassment. Maybe you should investigate why Sacramento County is not picking up the trash in Vineyard Point on a consistent basis. I look forward to your explanation of this. I have not violated any Vineyard Point CC&Rs.Desired Settlement: I want an explanation why I was included in a complaint that has nothing to do with me.

Business

Response:

We are very sorry that we have angered you, that was not our intent. Lennar Homes was asked by the Planning Department at Sacramento County to write the letter. The Planning Department had a concern that many of the owners that lived in Vineyard Point were not storing their garage cans behind the fence in the backyard. It is a requirement in the Covenants, Conditions, and Restrictions ( CCR) and we were asked since we still owned property in Vineyard Point if we would send out a general statement to the owners.Lennar Homes apologizes for not sending the letter to just those that were not complying with the CCR's.

Consumer

Response:

I am rejecting this response because: A more appropriate investigation should have been done, and there was no contact information for home owners to contact Lennar regarding this alleged violation. Also, Lennar did not address my statement of the county not picking up trash and recycle receptacles on a consistent basis and targeting all home owners as violators which sounds like harassment.

Business

Response:

[redacted] was to call Mrs. [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

If Lennar does not follow through, I'll file another complaint.

Review: My house was flooded due to the fire sprinkler system. It happened while I was at work and it was a defect. My house was not the first and only one it has happened to. Lennar had placed all my belongings outside, some were already damaged and the rest just became more damaged from being placed outside while they were pulling out my carpet. It is on the third week of being outside, during the first few days while everything was outside it rained and was extremely windy. This is my first home and almost all my personal belongings have been damaged. I have no furniture and my house is completely empty. I am just trying to get reimbursed for my damaged personal belongings.Desired Settlement: I would just like to be reimbursed for my damaged personal belongings. At this point I just want to be in my home.