Lennar Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I will get the inspection done and consider this issue to be on hold

Tell us why hereApril 10, Revdex.comLa Posada DriveAustin TX 78752###-###-#### [redacted] Re: Complaint # [redacted] & [redacted] To Whom It May Concern: Lennar is in receipt of the above complaint from [redacted] Lennar is aware of Mrs [redacted] ’s concernsLennar values its customers and takes its obligations under the warranty provided with its homes very seriously We regret that issues arose with Mrs [redacted] ’s home and are currently in contact with Mrs [redacted] in an effort to resolve her concernsLennar has been in contact with our flooring vendor and they will be moving forward with the repair of the tile floor after samples are provide to enable Mrs [redacted] to make her replacement tile selectionWe appreciate your having forwarded Mrs [redacted] ’s complaint to us If you have any questions or need additional information from Lennar, please let me know We hope that our actions will prevent this from occurring in the futureSincerely, [redacted] ***Director of ConstructionLennar Have a great day.Thank you, [redacted] Customer Care – AustinLennar Corporation ***[redacted] @lennar.com [redacted] Cell ###-###-#### [redacted] *** If you would like to stop receiving email messages from us at any time, click on UNSUBSCRIBE This e-mail is intended only for the use of the person to whom it is addressed and contains information which may be confidential or privilegedIf you are not the person to whom this e-mail is addressed, or an agent authorized by such person to receive this e-mail, you are hereby notified that any examination, copying, distribution or other unauthorized use of this e-mail is prohibitedIf you received this e-mail in error, please notify me immediately at the e-mail address referenced above

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will sign and executed a properly notated and dated cancellation agreement when provided to me and will consider the complaint fully resolved when payment is received.Upon receipt of my earnest money refund, I will notify both the Revdex.com and [redacted] Office that the matter has been resolved satisfactorily and that Lennar has acted in a forthright and honorable manner.Sincerely, [redacted]

The check was delivered to [redacted] Masterson On March 10, I do not know what the New Home Consultant told the buyers but the check had to be made out to the purchaser of the home Daris R Horn Director of Customer Care Lennar

All warrantable issues have been resolved Please close your case on this matter [redacted] ***Director of Customer CareLennar

After this morning's extremely heavy rainfall, there was water in your yard Our Area Manager, DJ F [redacted] , and your Customer Care Representative, Mark J [redacted] , went by your home at 11:a.m., took pictures and called you to explain that all of the water had drained off Unfortunately, we can not guarantee that when we get torrential rains that there will not be water in your yard The warranty clearly states that water can hold in the swales for a period of hours after a rain In your case, the water was gone much sooner We will continue to monitor the drainage in your yardDaris H***Director of Customer CareLennar

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The Landscaping has been fixed and the tree moved Thank you for your help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, We are still waiting on completionToday is Friday, July 24thOur outlet was somehow broken during the project and we need it fixedAlso, I was told the porch would be cleaned due to mess from drywall company and that has yet to occur

Lennar will refund the earnest money if you will sign the Cancellation Agreement Please contact [redacted] She will forward you the agreementDaris RH***Director of Customer CareLennar

Ms ***,I am sorry that you have had a bad experience Unfortunately, I am unable to assist you because you have contacted the Revdex.com in Houston, TX You can either contact a Revdex.com in your area or send an email to our Corporate Office The email address for our Corporate Associate that could assist you is [redacted] Daris H***Director of Customer CareLennar Houston

We have spoken to Mrand Mrs [redacted] and the refund is in process Please close this complaintDaris H***Director of Customer CareLennar

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Copying off of Lennar's response I will provide the details as to why this continues to not be resolved...Lennar says the correct HVAC is installed and verified by different HVAC contractors...Please keep in mind that these HVAC contractors are paid millions by Lennar and they will not openly admit their faults- they will continue to fight until they don't have answers and then they will ignore my questions[redacted] is the contractor who still has not gotten back with us after weeks...and they said it would take days to get back with me...My question was simple..of the addresses I supplied in our neighborhood that were exactly the same house as ours - what is different as to why they have a Ton zoned unit and we have a Ton unit downstairs and Ton unit upstairs? They know that they installed the wrong unit in our house, but can't respond back to an email because it will lead to the fact that they did something wrong.Additionally, the heat load shows Ton is needed upstairs, but yet they put Tons upstairs - Ton wasted...meanwhile the downstairs miraculously called for Tons and they put a Ton unit (conveniently)..The reports were done after we purchased our house and noted that the original report had obvious flaws..#- The report left out sqftof cooling load and #- the report had the house facing [redacted] and not [redacted] which any HVAC contractor will tell you (not employed by Lennar) that this will certainly increase your cooling load in your house because the sun will beat down on the [redacted] surface area and windows the entire day Lennar says - they offered for the HVAC companies ( [redacted] and AirTeam) to come out and check for leaks and make the necessary repairs....History: We had an HVAC company come out the week before and put refigerant in our unit to fill it up..they put lbs(this is after a year period of the last time we put refigerant in and it was only lbslow)[redacted] came out week later and put lbsof refigerant...in a lbscapacity unit...so you are telling me form losing only lbsin one year we ended up losing lbsin week...this is what you get when you have Lennar backed HVAC contractors....After filling lbsof refigerant they mentioned they could not find a leak in the system - completely flawed and on top of that the HVAC contractor stated that the temperature differential coming from the unit is degrees and that is unsatisfactory so there is definitely something wrong with the system, but that he would have to talk to his supervisor before disclosing the report...Well guess what, the supervisor must have helped him change his tune because the report came back that the unit was not leaking and functioning properly and it was just a FREON problem.......completely flawed ...On top of this, the HVAC contractor at the house stated that if he wasn't paid by [redacted] he would change the downstairs unit to a larger ton unit because it's not configured properly and he also mentioned that they get called out a lot to fix [redacted] issues with Lennar time and time again Goes to show you there are issues after issuesOn top of all this, I still don't have an answer to the fact that we have a unit upstairs modeled for sqft./ Ton , but a unit downstairs modeled for sqft/ TON..THAT IS OVER TIMES LESS SUFFICIENT FROM THE UPSTAIRS Hence why our bill is 4X higher in the months of May to October and why WE ARE SWEATING DOWNSTAIRS Also, on the upstairs Ton unit we come to the issue of over cooling & risk moisture build up which will lead to MOLD which we will have to remedy.This is a product of BAIT AND SWITCH - The model home we walked through prior to buying our house had a different unit configuration (Ton unit zoned for upstairs and downstairs)...One of the questions we asked Lennar was, "everything in the model home is going to be like our home that we purchase?" and their answer was "yes, we build to the same specs, hence a spec home."...Well apparently that's not the case because out of the houses in our neighborhood exactly like ours we have this 2.5Ton unit downstairs...meanwhile all others have the ton unit zoned Furthermore, when approached with why is our configuration different, Lennar responed with our house was modeled on degree differential while the other homes AFTER ours was based on degree differential...The reason why I know this is a coverup and a weak attempt at silencing my emails and complaints is that OUR HOME WAS THE LAST LENNAR HOME OF ITS KIND IN OUR NEIGHBORHOOD...All of the like houses were built before ours AND have a Ton unit zoned...Another reason is that the [redacted] states what you should model to in the area of [redacted] and that is based off of the [redacted] conditions at degree differential and 50% relative humidity...............This has been one falst statement after another to cover up an issue that the service contractors know is wrong...Why is mine different??NO ONE HAS A TRUE ANSWER Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint It is a shameWe truly loved the home in which we enlisted the trust in Lennar to build for usThe responses and actions we have received to our requests along the way as well as through our attempt to cancel confirms the horrible experience we have been throughAgain, I hope others read this and choose to take their business elsewhereBy Lennar keeping our earnest money only solidifies this is a company not invested in their clients and just plain does not careAs mentioned in previous statements, there is a reason Lennar has an F rating in customer service, among other areas and the responses you have provided even in this thread prove Lennar does not careLennar has the opportunity to make it somewhat right by returning our earnest money yet you continue to choose to treat us poorly

Please provide me with the video and pictures and we will be more than happy to review these and the home again. You can send them directly to me at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I was able to sign a contract on a home in [redacted] todayHowever I would like to go on record and state that I still do not think it is fair that I was not entitled to builder incentives because Lennar doesn't like dealing with the tedious [redacted] processI had to add an additional $to my purchase price on items that would typically be free due to builder incentivesHopefully the remainder of the process goes smoothly[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11865086, and find that this resolution would be satisfactory to me From: [redacted] Sent: Tuesday, December 20, 11:AM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint # Lennar was able to fix repair

It is my understanding that the repairs were performed yesterday and that the contractors were returning today to touone of the areas All repairs should be complete today Daris H [redacted] Director of Customer Care Lennar

[redacted] - We have received your re-inspection report and have assigned a service request to [redacted] to complete the remaining warrantable and code issues [redacted] Director of Customer Care Lennar