I am rejecting this response because: most of the cracking/peeling spots are in areas where excessive moisture could not collect. In addition, a piece of trim under the microwave simply fell off the wall. Another example of poor quality.
I am rejecting this response because: A more appropriate investigation should have been done, and there was no contact information for home owners to contact Lennar regarding this alleged violation. Also, Lennar did not address my statement of the county not picking up trash and recycle receptacles on a consistent basis and targeting all home owners as violators which sounds like harassment.
This was the description of the service request Lennar received on September 10, at 9:am”I had a problem with my water system because it was not installed correctlyHow do I make a claim? It had to be fixed immediately by a local plumber so I want to be reimbursed for the costWhen fixing
the problem we discovered the purple recycled water pipe installed by Lennar is laying directly on top of the fresh water mainThis is clearly a violation of the code in our areaIt needs to be fixed by LennarPlease call my agent *** *** at *** to discuss claim procedures and next steps” Lennar did agree the pictures taken by *** *** showing the unglued water line created the leak. Per our records above we were called after the repair was completed by *** Plumbing. We agreed to reimburse them $which would have been the cost of our plumber to correct the water leak. It is unfortunate they were charge $to fix the line. We have the final inspection from *** *** *** *** that was completed on September 4, accepting the install. We had confirmed with *** there were no outstanding issue on their home site and “sleeving” the line was an acceptable practice. The sleeve, which is the thickness of a garage bag, is slid around the pipe to distinguish one line from the otherAll of this is shown in the pictures taken by the home owner used to show us the cause of the leak. We are still willing to reimburse them $600. We will have our local on site manager visit the customer to see if we can agree on a solution
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
If Lennar does not follow through, I'll file another complaint
We are very sorry that we have angered you, that was not our intentLennar Homes was asked by the Planning Department at Sacramento County to write the letterThe Planning Department had a concern that many of the owners that lived in Vineyard Point were not storing their garage cans behind the
fence in the backyardIt is a requirement in the Covenants, Conditions, and Restrictions ( CCR) and we were asked since we still owned property in Vineyard Point if we would send out a general statement to the owners.Lennar Homes apologizes for not sending the letter to just those that were not complying with the CCR's
As Mrs*** stated she is the second owner of the home. The original home buyer that purchased the home from Lennar took ownership in May of 2010. The first we ever heard of a cabinet finish issue was from Mrs*** after she purchased the home from the original owner. Lennar
Homes can not state what actually happened to the cabinets. We do agree with Mrs*** the finish has been damaged. We have no evidence the cabinets were installed with the damage. Between May of and Mrs***'s request to inspect the cabinets the damage occurred. The home closed under Senate Bill (SB) as referenced in the Lennar purchase documents with the original buyer. That law states performance standards that govern all homes closed since The functionality standard on cabinets is one year on the finish. Because it has been longer than a year since the home closed and we had no control over the maintenance of the cabinets we declined to repair the damaged cabinets.Below is the reply after we inspected the cabinets.Lennar Homes is not disputing the cabinets are damaged. We disagree as to who and how they were damaged.Dear ***: Thank you for taking the time to meet with myself and *** ***During the inspection, the representative from *** *** pointed out and explained the evidence of raised wood grain and indicated areas of deterioration where excess moisture must have sat and was not properly wiped of* *** has indicated that your areas of concern were the direct result of excessive moisture and will not cover the unfortunate damages under their warrantyWe understand that you are as proud of your new home as we areWe find it unfortunate that the original homeowner did not either care for the cabinets properly or is unaware of what a cleaning company may have done while the home was unoccupiedAs stated in our previous correspondence, Lennar provides there buyers with information regarding the care and maintenance of cabinetry and other components in the home at the time of acceptanceWe have reviewed the history of your home and there were no prior concerns of cabinet issues or cabinet finish issuesPlease be advised that Lennar is not inclined to make repairs to the cabinets at this time*** *** recommends that you contact a local cabinet or furniture reconditioning trade for repairsSincerely, *** * *** *** ***
I am rejecting this response because: A more appropriate investigation should have been done, and there was no contact information for home owners to contact Lennar regarding this alleged violation. Also, Lennar did not address my statement of the county not picking up trash and recycle receptacles on a consistent basis and targeting all home owners as violators which sounds like harassment.
I am rejecting this response because: most of the cracking/peeling spots are in areas where excessive moisture could not collect. In addition, a piece of trim under the microwave simply fell off the wall. Another example of poor quality.
[redacted] was to call Mrs***
I am rejecting this response because: most of the cracking/peeling spots are in areas where excessive moisture could not collect. In addition, a piece of trim under the microwave simply fell off the wall. Another example of poor quality.
I am rejecting this response because: A more appropriate investigation should have been done, and there was no contact information for home owners to contact Lennar regarding this alleged violation. Also, Lennar did not address my statement of the county not picking up trash and recycle receptacles on a consistent basis and targeting all home owners as violators which sounds like harassment.
This was the description of the service request Lennar received on September 10, at 9:am”I had a problem with my water system because it was not installed correctlyHow do I make a claim? It had to be fixed immediately by a local plumber so I want to be reimbursed for the costWhen fixing
the problem we discovered the purple recycled water pipe installed by Lennar is laying directly on top of the fresh water mainThis is clearly a violation of the code in our areaIt needs to be fixed by LennarPlease call my agent *** *** at *** to discuss claim procedures and next steps” Lennar did agree the pictures taken by *** *** showing the unglued water line created the leak. Per our records above we were called after the repair was completed by *** Plumbing. We agreed to reimburse them $which would have been the cost of our plumber to correct the water leak. It is unfortunate they were charge $to fix the line. We have the final inspection from *** *** *** *** that was completed on September 4, accepting the install. We had confirmed with *** there were no outstanding issue on their home site and “sleeving” the line was an acceptable practice. The sleeve, which is the thickness of a garage bag, is slid around the pipe to distinguish one line from the otherAll of this is shown in the pictures taken by the home owner used to show us the cause of the leak. We are still willing to reimburse them $600. We will have our local on site manager visit the customer to see if we can agree on a solution
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
If Lennar does not follow through, I'll file another complaint
We are very sorry that we have angered you, that was not our intentLennar Homes was asked by the Planning Department at Sacramento County to write the letterThe Planning Department had a concern that many of the owners that lived in Vineyard Point were not storing their garage cans behind the
fence in the backyardIt is a requirement in the Covenants, Conditions, and Restrictions ( CCR) and we were asked since we still owned property in Vineyard Point if we would send out a general statement to the owners.Lennar Homes apologizes for not sending the letter to just those that were not complying with the CCR's
As Mrs*** stated she is the second owner of the home. The original home buyer that purchased the home from Lennar took ownership in May of 2010. The first we ever heard of a cabinet finish issue was from Mrs*** after she purchased the home from the original owner. Lennar
* *** has indicated that your areas of concern were the direct result of excessive moisture and will not cover the unfortunate damages under their warrantyWe understand that you are as proud of your new home as we areWe find it unfortunate that the original homeowner did not either care for the cabinets properly or is unaware of what a cleaning company may have done while the home was unoccupiedAs stated in our previous correspondence, Lennar provides there buyers with information regarding the care and maintenance of cabinetry and other components in the home at the time of acceptanceWe have reviewed the history of your home and there were no prior concerns of cabinet issues or cabinet finish issuesPlease be advised that Lennar is not inclined to make repairs to the cabinets at this time*** *** recommends that you contact a local cabinet or furniture reconditioning trade for repairsSincerely, *** * *** *** ***
Homes can not state what actually happened to the cabinets. We do agree with Mrs*** the finish has been damaged. We have no evidence the cabinets were installed with the damage. Between May of and Mrs***'s request to inspect the cabinets the damage occurred. The home closed under Senate Bill (SB) as referenced in the Lennar purchase documents with the original buyer. That law states performance standards that govern all homes closed since The functionality standard on cabinets is one year on the finish. Because it has been longer than a year since the home closed and we had no control over the maintenance of the cabinets we declined to repair the damaged cabinets.Below is the reply after we inspected the cabinets.Lennar Homes is not disputing the cabinets are damaged. We disagree as to who and how they were damaged.Dear ***: Thank you for taking the time to meet with myself and *** ***During the inspection, the representative from *** *** pointed out and explained the evidence of raised wood grain and indicated areas of deterioration where excess moisture must have sat and was not properly wiped of
I am rejecting this response because: A more appropriate investigation should have been done, and there was no contact information for home owners to contact Lennar regarding this alleged violation. Also, Lennar did not address my statement of the county not picking up trash and recycle receptacles on a consistent basis and targeting all home owners as violators which sounds like harassment.
[redacted] was to call Mrs. [redacted].
I am rejecting this response because: most of the cracking/peeling spots are in areas where excessive moisture could not collect. In addition, a piece of trim under the microwave simply fell off the wall. Another example of poor quality.