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Lenny's Home Sales Inc.

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Reviews Lenny's Home Sales Inc.

Lenny's Home Sales Inc. Reviews (5)

The Landlord inspected the property and sent pictures of the damages. The Landlord did not have pictures that were indicative of the house not being cleaned, so the Landlord agreed to refund an additional $of the Tenant's deposit. Below is an email that was sent to the Tenants on
8/18/16. We can send copies of the pictures for the damages if that would be helpful.Please let me know if you have any additional questions.Thanks,Todd R*** Hello Katrina & Willie,After speaking with the owner further, they have agreed to take off the cleaning fee of $and we will be sending that refund out as soon as possible, the other $was mailed out on 8/12. Let me know if you have any other questions or concerns

Dear Revdex.com,Please let this letter serve as the official response to the
recently filed complaintThis complaint was towards one of our top agents, who
has been with our company for yearsDuring those years, he has helped hundreds
of families purchase their new home and he has a stellar
reputationPlease
also notes we have an EXCELLENT reputation with the Revdex.comWe
complete thousands of real estate transactions each year and we hold an A+ rating
with the Revdex.com.The buyer or client stated the agent did not respond to
messages and textsThese actions occurred after the transaction was closed and
our agent had tried many time to satisfy the clientFor that, our agent offers
his most sincere apologyDuring the home search process, the negotiation
process, and the closing process, our agent went above and beyond his call of
duty to satisfy this client’s needsThis includes working nights and weekends
and answering calls and texts from the client up to 10-pm.As part of the contract terms, the seller was allowed to
retain possession of the home for a few days after closingThe sellers were to
pay rent for those days and have the hose professionally cleanedPrior to
doing the walk-through with the buyer, after the rental period, our agent asked
for a copy of the paid receipt for the cleaning and he was told that the maids
did not provided oneOn Friday afternoon, July 1, our agent and the buyer
performed a walk-through at the time homeThe home was very clean, dust-free,
and event had perfect vacuum lines in the carpet throughout the homeAfter the
walk-through the buyer discovered that the seller had left a pot very deep in
the back of the kitchen islandThe buyer notified our agent of this and our
agent contacted the seller’s agent, and this pot was removed from the property the
very same dayAgain, this was the only
issue the buyer had and it was addressed very quickly.In regarding to the inspection addendum, the seller agreed
to have all the HVAC units services and cleaned by a licensed contractorA receipt
dated June 10, was provided to the buyer for this workThis receipt
stated that the coils had been cleaned and that the contractor had added 6oz of
refrigerant in the upstairs unitThis receipt also stated that the units were
in good working orderThe buyer was fine with this receipt at the time of the
closing and walk-through inspectionSome time passed and the buyer later had
the HVAC unit checked out by a different contractorIf there was an issue, the
buyer should have addressed the issue with the original contractor who provided
the receipt for the work performedWe, as Real Estate agents, do our very best
to protect our clients by getting receipts and performing walk-throughs with our
clients, but we are not HVAC contractors and WE can’t be held responsible for
the Regional MLS states this very clearly in Paragraph of the contract,
called Property InspectionTo Summarize, it state that the Seller and
Purchaser released and forever discharged the Realtors involved in the transactions,
from any liability or claims that arise out of or in any way connected with any
work performed or inspections performed in connection with the saleWe are
very sorry if the original contractor missed something during his inspectionThat
issue should be addressed with the contractor, no the Realtor.I hope this response will resolved this matterWe are very
sorry the buyer had an issue with the HVAC work that was performed and I hope
the buyer can hold that contractor accountable

Dear Richmond Revdex.com,I am writing about complaint ID: ***I received an email this morning from Becky P*** realtor with Hometown Realty and the condition for releasing my real estate listing is that I withdraw my complaint. Please withdraw my complaint concerning Hometown Realty so that my
my home will be releasedIf you need to contact me I can be reached at ***
I greatly appreciate your help with this matter. What a great resource for consumers. Thank you!Sincerely,
*** ***
***

Hello my name is *** *** and I was trying to respond to the offer made to my from Hometown Reality and my rebuttal some how got erasedI wanted to know how I can go back and add it? We were charged $ for the landlord to clean the carpet when there was really nothing for them to cleanThe carpet been down in the rental property for over ten years (the carpet was there when Daniel purchased the home) verified by landlord (Danial))and his brother before we movedThe carpet was half way cleaned when we moved in. The carpet was cleaned the day after we moved out by the landlord and his girlfriend

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Hello ***Thanks for your call back to me the beginning of November As mentioned in my voicemail, the response that was received from Hometown Realty fails to meet our expectations on accountability and customer service.While there is a slight allusion to an apology for poor service from their Agent, Adrian S***, the notion of that apology being sent through their response to your correspondence to them as opposed to directly to us is poor and inappropriate To that end, their apology is not accepted A more professional response would be a direct call to me on my cell phone (a number that MrS*** has received multiple calls and texts from) The absence of such an apology clearly suggests that there is nothing sincere about their position as being apologetic.There are likewise inaccuracies in their response and clearly there is no sense of communication between the individual who responded on behalf of Hometown Realty with the facts Per my text to Adrian on Saturday, July 2, at 11:43am "The sellers left all of their pots and pans in the island We put them in a large box and put in the garage Will you be able to pick them up?" By "all pots and pans" being placed in a "large box", this is hardly a case of a "single pot in the back of the island" as their misinformed respondent indicated in his letter Likewise, the presence of such pots and pans (which included a large fryer filled with oil, which did spill on our floor) confirms that no such "professional cleaning" was done To suggest that there was no receipt provided, is in our opinion, a clear indication that there was no such professional service rendered (which Adrian knew was a clear concern to me) To suggest that a mere "rows in the carpet from a vacuum cleaner" is an indication of professional cleaning is clearly ignorant of our understanding of what a professional cleaning entails My vacuum cleaner does the same thing and I'm not a professional cleaning service Finally, to suggest that we should reach out to the service that "supposedly" cleaned the air handlers is improper We did not commission this individual to do this "work" and as such to put this back to us is improper This is not what I thought a realtor would do as far as giving us guidance.We have continued to have issues with our house as far as having to replace the head on the sprinkler system, the garbage disposal and concerning issues with the refrigerator When I asked Adrian about a Home Warranty, he was incredibly dissuasive of such, suggesting that the home was new and that we might offend the sellers This is clearly the work of someone who was not supporting or guiding us in the proper way (which per my discussion with the *** *** ***, the suggestion of a home warranty is a "best practice" and as such is something that I plan to raise with them as an ethical concern that I will express relative to Adrian's performance).Per the above, to summarize, the response from Hometown Realty is insufficient:* a lack of formal apology* a clearly misinformed response relative to the alleged professional cleaning that we have evidence to suggest never occurred (no receipt + pots and pans in the island + hair in the sink/showers = no professional cleaning service)* the continued lack of resolution on the air handler concern being something that is expected of us to follow up on* the lack of providing "best practice" service in confirming our inquiry into a home warrantyPlease know that I'm happy to speak further on this matter and can be reached at *** ** *** We are in the process of securing legal counsel to address these matters which is an unfortunate outcome A lot more accountability and a little more professionalism on behalf of those involved could have avoided this outcome
*** ***

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