Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hello [redacted]Thanks for your call back to me the beginning of November. As mentioned in my voicemail, the response that was received from Hometown Realty fails to meet our expectations on accountability and customer service.While there is a slight allusion to an apology for poor service from their Agent, Adrian S[redacted], the notion of that apology being sent through their response to your correspondence to them as opposed to directly to us is poor and inappropriate. To that end, their apology is not accepted. A more professional response would be a direct call to me on my cell phone (a number that Mr. S[redacted] has received multiple calls and texts from). The absence of such an apology clearly suggests that there is nothing sincere about their position as being apologetic.There are likewise inaccuracies in their response and clearly there is no sense of communication between the individual who responded on behalf of Hometown Realty with the facts. Per my text to Adrian on Saturday, July 2, 2016 at 11:43am "The sellers left all of their pots and pans in the island. We put them in a large box and put in the garage. Will you be able to pick them up?". By "all pots and pans" being placed in a "large box", this is hardly a case of a "single pot in the back of the island" as their misinformed respondent indicated in his letter. Likewise, the presence of such pots and pans (which included a large fryer filled with oil, which did spill on our floor) confirms that no such "professional cleaning" was done. To suggest that there was no receipt provided, is in our opinion, a clear indication that there was no such professional service rendered (which Adrian knew was a clear concern to me). To suggest that a mere "rows in the carpet from a vacuum cleaner" is an indication of professional cleaning is clearly ignorant of our understanding of what a professional cleaning entails. My vacuum cleaner does the same thing and I'm not a professional cleaning service. Finally, to suggest that we should reach out to the service that "supposedly" cleaned the air handlers is improper. We did not commission this individual to do this "work" and as such to put this back to us is improper. This is not what I thought a realtor would do as far as giving us guidance.We have continued to have issues with our house as far as having to replace the head on the sprinkler system, the garbage disposal and concerning issues with the refrigerator. When I asked Adrian about a Home Warranty, he was incredibly dissuasive of such, suggesting that the home was new and that we might offend the sellers. This is clearly the work of someone who was not supporting or guiding us in the proper way (which per my discussion with the [redacted], the suggestion of a home warranty is a "best practice" and as such is something that I plan to raise with them as an ethical concern that I will express relative to Adrian's performance).Per the above, to summarize, the response from Hometown Realty is insufficient:* a lack of formal apology* a clearly misinformed response relative to the alleged professional cleaning that we have evidence to suggest never occurred (no receipt + pots and pans in the island + hair in the sink/showers = no professional cleaning service)* the continued lack of resolution on the air handler concern being something that is expected of us to follow up on* the lack of providing "best practice" service in confirming our inquiry into a home warrantyPlease know that I'm happy to speak further on this matter and can be reached at [redacted] We are in the process of securing legal counsel to address these matters which is an unfortunate outcome. A lot more accountability and a little more professionalism on behalf of those involved could have avoided this outcome.
[redacted]
Dear Richmond Revdex.com,I am writing about complaint ID: [redacted]. I received an email this morning from Becky P[redacted] realtor with Hometown Realty and the condition for releasing my real estate listing is that I withdraw my complaint. Please withdraw my complaint concerning Hometown Realty so that my...
my home will be released. If you need to contact me I can be reached at [redacted]
I greatly appreciate your help with this matter. What a great resource for consumers. Thank you!Sincerely,
[redacted]
[redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hello [redacted]Thanks for your call back to me the beginning of November. As mentioned in my voicemail, the response that was received from Hometown Realty fails to meet our expectations on accountability and customer service.While there is a slight allusion to an apology for poor service from their Agent, Adrian S[redacted], the notion of that apology being sent through their response to your correspondence to them as opposed to directly to us is poor and inappropriate. To that end, their apology is not accepted. A more professional response would be a direct call to me on my cell phone (a number that Mr. S[redacted] has received multiple calls and texts from). The absence of such an apology clearly suggests that there is nothing sincere about their position as being apologetic.There are likewise inaccuracies in their response and clearly there is no sense of communication between the individual who responded on behalf of Hometown Realty with the facts. Per my text to Adrian on Saturday, July 2, 2016 at 11:43am "The sellers left all of their pots and pans in the island. We put them in a large box and put in the garage. Will you be able to pick them up?". By "all pots and pans" being placed in a "large box", this is hardly a case of a "single pot in the back of the island" as their misinformed respondent indicated in his letter. Likewise, the presence of such pots and pans (which included a large fryer filled with oil, which did spill on our floor) confirms that no such "professional cleaning" was done. To suggest that there was no receipt provided, is in our opinion, a clear indication that there was no such professional service rendered (which Adrian knew was a clear concern to me). To suggest that a mere "rows in the carpet from a vacuum cleaner" is an indication of professional cleaning is clearly ignorant of our understanding of what a professional cleaning entails. My vacuum cleaner does the same thing and I'm not a professional cleaning service. Finally, to suggest that we should reach out to the service that "supposedly" cleaned the air handlers is improper. We did not commission this individual to do this "work" and as such to put this back to us is improper. This is not what I thought a realtor would do as far as giving us guidance.We have continued to have issues with our house as far as having to replace the head on the sprinkler system, the garbage disposal and concerning issues with the refrigerator. When I asked Adrian about a Home Warranty, he was incredibly dissuasive of such, suggesting that the home was new and that we might offend the sellers. This is clearly the work of someone who was not supporting or guiding us in the proper way (which per my discussion with the [redacted], the suggestion of a home warranty is a "best practice" and as such is something that I plan to raise with them as an ethical concern that I will express relative to Adrian's performance).Per the above, to summarize, the response from Hometown Realty is insufficient:* a lack of formal apology* a clearly misinformed response relative to the alleged professional cleaning that we have evidence to suggest never occurred (no receipt + pots and pans in the island + hair in the sink/showers = no professional cleaning service)* the continued lack of resolution on the air handler concern being something that is expected of us to follow up on* the lack of providing "best practice" service in confirming our inquiry into a home warrantyPlease know that I'm happy to speak further on this matter and can be reached at [redacted] We are in the process of securing legal counsel to address these matters which is an unfortunate outcome. A lot more accountability and a little more professionalism on behalf of those involved could have avoided this outcome.
[redacted]
Dear Richmond Revdex.com,I am writing about complaint ID: [redacted]. I received an email this morning from Becky P[redacted] realtor with Hometown Realty and the condition for releasing my real estate listing is that I withdraw my complaint. Please withdraw my complaint concerning Hometown Realty so that my...
my home will be released. If you need to contact me I can be reached at [redacted]
I greatly appreciate your help with this matter. What a great resource for consumers. Thank you!Sincerely,
[redacted]
[redacted]