Lenovo (Headquarters)

My family purchased a lenovo notepad 110 for me when I was relegated to bed for the rest of my life. For a few weeks it acted normal... All I do is use it for correspondence and emails with my friends and family. It worked proficiently for 3 months (i only do emails
and small items I have to order) . Then it provided 100 - 300 emails (that I have nothing in the way of information I need... Every single day!) I do not have any other way to correspond with my family and friends.. Please, please help me. I am 75 yrs old and I do not have a lot of life left. [email protected]

Recently bought Thinkpad X250 and took delivery 2 days ago. Turns out the screen has a permanent mark in the middle of the screen. Most likely technical issue. I wanted the product replaced and repaired because it is supposed to be in brand new condition. I was transferred by warranty department to customer service and placed on hold. The system dropped by phone call after 30 minutes of waiting. So, I called sales department and got a real person after 15 minutes. She informed that she can't help but can transfer me to customer service. She transferred the call and I am on hold and it has been one hour and thirty minutes and still on hold. No one helped me with your lack of quality control. It is truly appalling to receive a damaged product. The lack of customer service is horrendous.","neu-3

Horrible computer company. I purchased a computer 17 months ago and it has had problems 5 times. Four of this five it has been reset to factory settings, forcing me to essential set up a new computer. The fifth is currently in progress, with the problem being it can't detect the hard drive that was installed with problem number 4 under three months ago. I will never recommend them to anyone, ever. When calling about issue number 5, I asked about the potential of a refund, with the customer service agent responding "We don't do refunds, that's what warranties are for." If a computer has 5 issues in 17 months, the first happening after 3 months, it's a lemon and a refund should be issued. He was also demeaning when I started to tell him a P.O. Box address after he asked for a shipping address when what he really wanted was a physical address.","neg-9

I have had 2 high end All-In-One computers from Lenovo, an A730 and now a A740. Both have had unrepairable problems under warranty.
1) New A730 with a widespread issue, a blank screen that would not display anything once waking from sleep or booting up. Restarting would not resolve the issue, only unplugging the power then rebooting would restore the display. A daily occurrence. They sent a repair tech to my house who had no clue what was causing the blank display which he easily replicated. Hundreds of A730 users on the Lenovo forum had the same issue. Lenovo had me ship the computer back to their Prevalent Issue Department to analyze since so many customers had the exact same problem, and still do. They offered me a replacement. I would not accept an A730 because most had the same problem right out of the box. It took a month to get me a replacement computer which was an A740. Major inconvenience.
2) The A740 All-In-One they sent cannot connect to my wireless network right out of the box. I have numerous wireless devices in my home all flawlessly connected to my wireless network. Windows network troubleshooting tool reports a defective wireless adapter. After a fruitless troubleshooting session with customer service technical support via telephone Lenovo sent a repair technician to my home. As he looked at my A740 he stated that he had the same issue with his Lenovo devices running Windows 10 and that their was no solution. My only option was to use an Ethernet cable to get my new $1,800 computer connected to the internet.
Two top of the line machines with unrepairable problems. Go look at their forum on these two machines. In the A730 forum there are CIO's who are posting that due to the issues with their personal and business machines and Lenovo's inability to get them to work correctly right out of the box they have made the decision to no longer use Lenovo machines at their businesses, let alone personally.
I am in a position to influence computer brand choice and will use it to steer consumers and businesses away from any Lenovo product based on my own experiences and the overwhelming amount of product complaints on Lenovo's own company forum and other blog's, forums and websites. Unless you are filing a Revdex.com formal complaint (which I ultimately had to to get any help with my under warranty A730) your problem will be ignored or you simply will be told to live with it even though you are under warranty.","neg-6

issue with the repair status, and lack of communication re: my lenovo laptophere is the product information re: my complaintDelivered Jan 8, 2016Your package was delivered.2016 Newest Edition Lenovo 15.6-inch Premium Laptop, Intel Dual-Core Celeron N2840 up to 2.58GHz, 4GB Memory, 500GB Hard Drive, DVD RW Drive, HDMI, BlSold by: Flash Deals (No Tax) Product question? Ask Seller$319.00 I purchased this laptop through amazon, and after having it a few months I noticed the hinge was breaking apart, and if it wasnt repaired it would affect the plastic holding in the screen. I contacted amazon, and because it was not still covered under [redacted] warranty, they directed me to lenovo, I called them and was told I could take it to best buy for repair. when I contactd best buy they said it would have to be sent out for repair, so I sent it to authorized service cnter [redacted] dr. [redacted] XXXXX. It was rec'd by them on june 9th, when I called to find out the status of the repair, they said they would get back to me, which they didnt , when I called back the 3rd time, I was told that they had sent out to the manufacturer for replacement part, and that they would be sending the part out on july 11th, I asked why would it be so long for them to send out a hinge.. the response was it was for the parts. I said that this really wasnt acceptable and that I use the laptop for my avon business. I was then told that they would forward the complaint to the manager([redacted] and that she would get back to me in 3 business days, which she did not. When I called back they said that there was a stop repair order and that they were coming up with a satisfactory solution, and again that she would get back to me. I have not heard anything from her re: the issue, despite my several phone messages and emails left to her directly. I have communicated with the service dept. thru phone and online chat( and tho they have been responsive in communicating) hav not been able to give me any ideas of what the plan is. I have asked either to send a replacement computer or to send mine back, and again have heard nothing. The fact that this woman who is supposedly a manager has not even bothered to have any communication with me re: the issue has made the matter of not having the computer even worse, I would gretly appreciate anything you can do or tell me what my next step should be.Desired SettlementI am seeking either a replacment for the computer or a refund, so I may purchase a new computerBusiness Response Contact Name and Title: [redacted] EXECContact Phone: XXXXXXXXXXContact Email: [redacted]@lenovo.comJune 29th, 2016The Revdex.com5540 Munford Road Suite 130Raleigh, NC 27612Complaint Case #: XXXXXXXX Consumer: [redacted] Dear Madame/Sir:Lenovo is in receipt of the Revdex.com case and we are sorry for the issues and delays. Lenovo has reached out to Ms [redacted] via email and have offered a replacement unit. We are waiting on her approval to move forward.Thank you,Consumer Response Yes,I spoke with [redacted] from lenovo, and agreed to the replacement unit. Thank you for your assistance in this matter.,[redacted]Final Consumer Response

I bought thinkpad YOGA 14 on thanksgiving of 2014. When I received the laptop, I found that this laptop will randomly shut down while I was using the battery. Then I called the service center, they changed my mother board. After the changing, they fixed the shut down problem but the system could not recognize my graphic card. So I call them again, they said I have to change the motherboard again but it was back ordered at that time. So they exchanged a new laptop for me. However, when I got the new laptop, the new laptop still shut down while I was using the battery mode.Then I called the service center agian, they sent a technician and changed my motherboard again. After changing, they temporarily fixed the problem. Then I searched their supporting website, they have a notice about this laptop (https://support.lenovo.com/us/en/documents/ht102958). This thinkpad has a design deficiency. Almost all thinkpad yoga 14 has this problem. I also checked their supporting forum, people are complaining about this. Not surprisingly, when the warranty expired, the shut down problem on my laptop happened again. I called the supporting center today, the representative was extremely rude (Case number [redacted]) and they refuse to repair this deficient Thinkpad Yoga 14 for free. This make me very angry. This is their design deficiency, they should repair it for FREE! I will NEVER BUY A LENOVO AGAIN!","neg-2

I have a Yoga Pro 2.
Lenovo has terrible service repair and customer service.
I have a two year warranty, was experiencing A LOT of problems with laptop (look at the review online and you will see this product comes with a lot of issues). Sent it in, and it came back dirty, with screws not properly put back in, and one screw missing. Because of how poorly they put my laptop back together, one of the screws got stripped it and it scratched the bottom of my laptop.
The very day I got it back, I called customer service who told me there was no need to send it in and I should go to [redacted] instead and they will replace the screws for me for free. I don't live close to [redacted] so it was a month later before I actually went in.
When I went to [redacted], they told me those screws are rare so they don't have them and I should contact customer service. So I called again, and this time I was told the BEST and EASIEST method is to send my laptop in for repair. I was told since all I needed was to get my screws replaced, I don't need to give them my password.
Three weeks later I get it back, the box is DAMAGED and OPEN. They did a lazy job taping up the box so the flaps came open. Laptop was DIRTY even though the form I filled in the beginning said the service included cleaning the laptop before sending it back. At least now the screws are properly put in. But my laptop was TURNED ON, my accounts were DELETED, and another account was made with a password * don't know so I can't factory reset it. All I required, which I specified in the form, was for them to replace the screws. There was NO reason for them to access my laptop and do anything to it.
I will not be calling customer service again because their customer service and tech repair are APATHETIC, LAZY, and INCOMPETENT. Don't bother buying lenovo product. Maybe they have some good ones (my laptop was definitely not), but once you get your product, good luck having issues solved because they're not going to do a good job helping you.","neg-5

I received a Yoga Tab 2 as a door prize at a technology event. Initially, I was very impressed and used it everyday. About 6 months later, it all of a sudden would not charge, and when it finally lost all battery life, it was done. It was still under warranty, so I sent it in. Over a period of a month, I was told there was a parts delay, then I was told they had received the parts and had completed the repair and were "burn-in" testing, then I was told the repair was on hold for additional investigation. I checked every week and was always told something different. As it was free to me, I wasn't too emotionally invested, but was still appalled at the level of service. Having used [redacted] in the past, their repair process was painless compared to this. Finally, after having the case "escalated", I was pleasantly surprised when they offered a clearly superior tablet as a replacement (I'm talking, twice the specs of the one I sent in, a Miix 310). So, while not having parts for a tablet barely over a year old isn't really acceptable, and waiting over a month to have a resolution is good way to destroy customer loyalty, I was satisfied with the resolution. Lenovo seems to be really good on price and features, but build quality and customer service since splitting from IBM seems to have taken a turn for the worst. I would never purchase a Lenovo product after this, but I'm happy to use them if given to me for free.","neu-1

THE O\PC was sent with no operation manual and does not work. I paid $1500, waited quite some time for delivery, but it does not work. Very upset.I am EXTREMELY DISSATISFIED with my purchase and probably want to return EVERYTHING for a full refund. It has taken entirely too long for this product to be delivered.Now that it has been delivered and all set up- monitor, PC etc. IT DOES NOT WORK.I attempted to call tech support for assistance and received no support- none of the equipment came with any operation manuals even. So I bought this Lenova M900 ThinkCentre on around July 20, 2016. I did so because it was highly recommended by PC experts. I am beginning to seriously question whether these so called experts have been paid off or are getting kick backs because, this has truly been a comedy of errors ever since I purchased this item. First of all, I purchased this item July 20. I JUST RECEIVED IT TODAY.This is beyond ridiculous. After waiting nearly a month for the product, I expected to take it out of the box, fire it up and finally get to work- after waiting so long. Nope- no dice. I take everything out of the box and power it on. The screen comes on briefly, it says Lenovo Think Centre- and then it powers off. Where is my Word? Where is my Microsoft Office Suite? Where is my Adobe that I desperately need?Mind you, when I purchased this PC, I purchased [redacted] AntiVirus software, Microsoft Office software and Adobe software. I have been needing to utilize all of this software for some time now. Since July 20, 2016...and yet, here it is mid August, still waiting on Lenovo.And so, because I really need to use my computer, I call up Lenovo Tech Support- ANOTHER SERVICE I PAID FOR- and what happens? TWO HOURS ON THE PHONE!I was transferred to [redacted] and Canada and [redacted] and all over the place and NO ONE could seemingly help me! The original number that I called was X-XXX-XXX-XXXX. That resulted in me being transferred all kinds of places for the next two hours. NO ASSISTANCE FROM MOST REPS- and this after I paid $1500 for a PC and WAITED NEARLY A MONTH FOR IT. What kind of company is this? Is this a company people are actually investing in?I just kept getting transferred from one place to another. Initially I was patient with Lenovo's seeming incompetence- but now, needing a PC to work and having paid for one and waited quite a while for this one, and still not having an operational one, I'm quite annoyed and irritated. After having spent TWO HOURS on the phone trying to get this PC operational and receiving virtually no assistance for two hours - I AM REALLY IRRITATED.I went to the website for assistance and to contact someone- again NO ASSISTANCE THERE. Right now I want to return this PC for a full refund- and just go ahead and spend the extra money to get a [redacted]At any rate, FINALLY, I was referred to [redacted], in [redacted] after talking to [redacted] at [redacted] and [redacted] in [redacted] who said that the system needed "recovery medium" to get past the initial screen- It DEFINITELY NEEDS TO BE OPERATIONAL after all this time and expense.Please forward my concerns to [redacted] COMPANY'S PRESIDENT OF NORTH AMERICA REGION.Thanks!The serial number on my machine is [redacted]This is unreal.Please can someone contact me to provide assistance in getting this $1500 PC to TURN ON.Thanks,[redacted]Desired SettlementFor them to send someone to my home to make this PC operational ASAP OR to provide a full refund. I paid for onsite technical assistance and yet I have no idea how to get the business to honor this. I call and I get the run around. I email and receive no response. I really need to use this PC, or buy one that is operational as I have important business to conduct.Business Response Aug 25, 2016 The Revdex.com 5540 Munford Road Suite 130 Raleigh, NC 27612 Re: Case No.: XXXXXXXXConsumer: [redacted] Dear Madame/Sir: We are in receipt of a copy of the complaint filed by [redacted] on Aug 15, 2016. We apologized for the issue. We have processed EFT refund for the returned system and monitor.If you require additional information, please feel free to contact me directly. Sincerely, [redacted] Executive Relations Representative 919.294.0491 [redacted]@lenovo.com

After buying a laptop and it breaking, they sent me 3 replacement PC's that all broke and they make me pay the return shipping also. I bought a lenovo laptop and within a year it had to be repaired and replaced 3 times. Now this one needs a repair already after a few months and now they are making me send it in AGAIN for repair and making me pay return shipping FOR THE 3rd TIME! the manager was very rude and would not give me a replacement unless I "let them try to fix it first". This computer has like 20 different problems. I don't understand how ive have 4 of there computers and there all broke. How is this company afloat?Desired SettlementI paid a lot of money for this computer and I just want my money back so I can go back to HP. There are so many flaws in this computer its Mind blowing. Business Response Contact Name and Title: [redacted] EXECContact Phone: XXXXXXXXXXContact Email: [redacted]@lenovo.comJune 16TH, 2016The Revdex.com5540 Munford Road Suite 130Raleigh, NC 27612Complaint Case #: XXXXXXXX Consumer: [redacted] Dear Madame/Sir:Lenovo is in receipt of the Revdex.com case and we are sorry for the issues. At this time Mr [redacted] unit at our our repair facility. This is the proper resolution as the unit had no service history and is over 30 days from replacement. Regardless if the unit is a purchase or a replacement the service agreement is still valid. This unit can only be repaired. Thank youConsumer Response I have receive the computer back, and its more broke then it was when I sent it in. The screen is coming apart, They scratched the computer, and the bottom is cracked. Lenovo is the worst company I have ever dealt with and I just want my money back. I sent in a service request to speak with a manager over a week ago and haven't herd from anyone.

I originally requested repair of my warrantied computer in about October 2015. After a long wait for parts, I was told in about February that the part needed was no longer available so the computer would not be able to be repaired so it would need to be replaced. I received 2 machines, neither of which were a match to the machine I purchased. I asked for a refund, then decided that it would not be in my best interest because it still have warranty & LoJack service remaining for a full year. My last request was for a computer that had a backlit touch screen and backlit keyboard with 1TB if memory, an i7 processor. My computer also has an HD webcam, premium speakers, Accutype keyboard, an Optical drive, and 1-key rescue system. One of the problems we ran into was that the optical drive being no longer included inside. So my final request was that if everything else could be included, I would accept an external USB connected Optical drive. I believe my last voicemail was left for the Case Manager, [redacted] on June 10, 2016. There has been no return call.","neu-2

I placed an order( X1 carbon 3) on Sep 11 by Lenovo online. I received an E-mail on Sep 18 told me my computer was shipped, and I will received by Sep 22. On Sep 21, I checked the tracking number with UPS, it shows my computer was in [redacted] and my package would be delay by Sep 26!!! Excuse me??!! Why my package would go to [redacted] Today (Sep 22), I checked the status of my shipment again, it shows" a mechanical failure has delayed delivery" and the scheduled delivery date information is unavailable. I tried to contact Lenovo, and asked why my package would ship to [redacted], and when I will receive my package? They could not answer my question, and told me its the issue by UPS. Ok, maybe it's the issue by UPS. But, I did not place an order by UPS!!! I placed an order by Lenovo, and pay to Lenovo!!! So, Lenovo should be response my question!!! Anyway, I'm so upset by Lenovo how they response and solve client's troubles! My old computer was broken, and I need this new computer to work!","neg-3

. I have experienced several issues with the machine that I don't wish to go into right now. That said on 8/23 I called in to Lenovo and I explained one of my issues and the rep tried to help me by walking me through steps of refreshing the computer (removing windows) something occurred that the computer would no longer boot so the rep send me out media After receiving the media I called in again with another issue and rep requested that I should have the motherboard changed . When the tech was deployed he took apart the machine and installed the new motherboard to learn that the wrong motherboard was sent. So, he ordered another motherboard and told me a new tech might be assigned to the case. Then on 8/29 new tech arrived with a new motherboard to fix the computer. The tech replaced the old motherboard with the new motherboard. After the replacement the machine kept beeping and showing errors and would not boot. The tech's name was [redacted] , [redacted] called the issue in to Lenovo and they recommended to send the computer to depot . I received a box from UPS and packaged the laptop and sent it off to depot to have the machine repaired. Then on 9/2 I received the laptop back with a letter intact which I've attached to this email. The letter mention that there was an asset did not repair my machine.([redacted]) . Lastly, I called Lenovo to complain about this issue and the Lenovo rep told me that my unit was out of warranty, which is impossible because my unit has 3yr warranty and is just a little over a year old. ([redacted]) Not to mention all the events that have transpired where 2 techs were deployed on site and box was sent to me. I sent my receipt to [email protected] and it took them 2 weeks to get my warranty situation sorted out so they made a service call for me and had a tech deployed a few days after fixing my warranty issue. The tech came and had the wrong part. . I can't make this up this.. My laptop has been in this state for over month and Lenovo can't get it right. I WILL NEVER BUY LENOVO AGAIN SEEING THIS TYPE OF SERVICE.","neg-4

If your warranty runs out on your Lenovo computer...tough luck! I bough a desktop with a DVD. Player and the player quit working, and the only response I get from Lenovo is "too bad"!","neg-10

I purchased a Lenovo computer in July of 2016. On Aug. 30 the unit stopped working. I contacted the service center and after conversation the support worker determined that the mother was bad and offered to have replaced in my home. After a week of no contact I called the center and no parts had been ordered so another worker reopened the case and again said it would be repaired in my home. After another week of no contact I again called and was told that the part was on back order. I asked if I could just have another machine as I have now been without use of the product I purchased for 2 weeks. The helper said that this might be possible and that I would be contacted. I haven't had use of this machine and feel that I am just being put off until I give up.Product_Or_Service: computerAccount_Number: XXXXXXXXXXDesired SettlementA replacement as soon as possible. The wait and interruption in service is very troubling. I have a case number but it registers as a social security number on your site.Final Consumer Response We have been contacted by Lenovo and are awaiting a replacement unit. We will keep you up to date. Thank You for your help. Perry Davis

I bought a Lenovo Flex X-XXXX laptop new at [redacted] & Square Trade protection plan 12/3/15. Issues from the beginning: ?display driver stopped responding and has recovered,? ?video scheduler internal error? & it frequently ?dropped? connection to wireless internet. I checked online for solutions & came to the conclusion that the issues were due to Windows 10, so did not return the laptop to [redacted]. On 5/28/16 the laptop keyboard & touchpad stopped working, wireless capability quit & the fan ran constantly. Contacted [redacted] Concierge & was connected with Lenovo service, who had me try a factory reset, but that didn't work. Lenovo sent a box to ship the laptop to the repair center in [redacted] Got the laptop back on 6/25 & it worked great for 2 weeks. Then on 7/9, the SAME issues occurred as before. Contacted Lenovo service again & sent it back to them; it arrived there on 7/25. Was informed on 8/2 that the repair was taking longer "due to parts availability," but they estimated the part would be available 8/4. On 8/5 I emailed as to status; Lenovo replied that the part was "still currently unavailable." I inquired again on 8/15 - no reply - & AGAIN on 8/16. Lenovo replied on 8/16 that my case was being sent to customer relations & to expect a call in 3 business days. Same day they assigned ne an escalation case number & I was advised that I would be contacted "within the next business day." On 8/23 I emailed them again that no one had contacted me & they responded that I would receive "immediate feedback," but did not. Despite numerous emails, calls with [redacted] Concierge & contact with Square Trade, Lenovo STILL has not contacted me since 8/23. [redacted] Concierge was able to get through to Lenovo Customer Service on 8/26, but was advised that since the case had been sent to a Customer Care Case Manager, all they could do was "red flag" my request for contact. It is now 9/2 and I have not heard anything AT ALL from Lenovo. I will NEVER do business with Lenovo again!Product_Or_Service: Lenovo LaptopDesired SettlementI would like my money back! I do NOT want the laptop! Business Response September 19, 2016The Revdex.com5540 Munford Road Suite 130Raleigh, NC 27612Re: Case No.: XXXXXXXXConsumer: [redacted] J [redacted] Dear Madame/Sir:We are in receipt of a copy of the complaint filed by Mr. [redacted] September 6,2016We contacted the customer. We offered a repair and extended warranty on the unit . If you require additional information, please feel free to contact me directly.Sincerely, [redacted]Executive Relations Representative[redacted]@lenovo.com

We purchased a defective computer from Lenovo and we are having a hard time getting the computer repaired or getting a refund.We purchased a Lenovo Y50-70 Laptop in March of this year. The first time we booted up the laptop, we got a message that the hard disk had crashed and the computer was unusable. We called Lenovo and they immediately shipped us a replacement computer. We received the replacement computer and had been using it for about two months when we got another message that the hard disk had crashed and again our computer was unusable. I called the warranty division because our computer is still under warranty. We have the regular warranty that comes with the computer and we purchased the upgraded warranty when we bought the computer so repairs are covered for two years from the purchase. The warranty department told us to take the computer to[redacted] for repair. When we took it in to[redacted], they had no idea they had a repair contract with Lenovo. After that I called the warranty division again and they told me I could ship it in for repair. They told me they would immediately ship a box to me but it took three weeks to receive the box to ship the computer to their repair depot. After I shipped the computer back, they told me it would be seven business days to receive the computer back. It has been seven business days and they are now telling me the part is on backstock and they have no idea when it's going to be repaired. We purchased this laptop for my husband who is going to school in the fall. He needs this laptop ASAP for school and Lenovo won't give me a refund so we can just get a different brand. Their customer service has been horrible. They won't let me talk to a manager and everyone I've talked to so far has been overseas. The only communication I've had with the repair depot has been through email and they take days to respond to my inquiries. I also think the emails are coming from overseas as well because the grammar is never correct. We paid $1,100 for this computer, including the upgraded warranty that seems to do nothing extra for us, and we have not received quality products or quality customer service. At this point, I just want a full refund so we can get a different brand of laptop. The serial number on the computer is CBXXXXXXXX and the open case number with Lenovo is XXXXXXXXXX. I've asked them repeatedly to have someone call me over the phone to discuss and they refuse. They will only communicate with me via email and their answers are never helpful. They have not indicated that they will give me a refund and they refuse to tell me when the computer will be repaired. On top of it all, we're moving in less than three weeks so we need to get this resolved before we move because I don't trust them to send the computer to the right address after we move.Desired SettlementI would like a full refund from Lenovo, including a refund of the upgraded warranty that we paid for. Either that or a new replacement computer delivered to us in the next two weeks. We don't have the time to be dealing with this. I would also like an telephone apology for the terrible customer service that we've received.Business Response Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@lenovo.com8.12.2016The Revdex.com5540 Munford Road Suite 130Raleigh, NC 27612Complaint Case # XXXXXXXXConsumer: [redacted]Dear Madame/Sir:Lenovo is in receipt of the Revdex.com case and we are sorry for the issues the customer reported. Customer has agreed to a refund as a resolution to the issues. Consumer Response Lenovo resolved this matter. They are issuing me a full refund for the computer and the warranty we purchased and they apologized for the poor customer service as well.Final Consumer Response

X1 tablet did not include a keyboard. Placed 2 orders for the exactly same configuration (product [redacted] One has but one not. Cust.ser. rude.Placed 2 orders for the exactly same configuration (the very basic one).The 1st order (order# XXXXXXXXXX) placed on 05/30/2016, invoiced 06/06 and received 06/12. It came with keyboard. The 2nd order (order# XXXXXXXXXX) placed on 06/24/2016, invoiced 08/12 and received 08/18. It did not come with keyboard. I am sure when I ordered it, same options as ordered. The product # [redacted] exactly same. I knew Lenovo probably changed the keyboard as an option to charge you more between 06/2016 to 08/2016, since competitors do not offer keyboard as default. Customer services are very rude and transferred me to sales. Sales then asked me to talk with customer services. No solution at all. Customer services said:Sorry, you did not order the keyboard for the second order becauseShown on the 1st order, "Keyboard Folio Language: KYB BK ENG"Shown on the 2nd order, "Keyboard Folio Language: NONE"Please tell me what the exact meaning of "language"is ??????They also will charge 15% restocking fee if I would like to return.I am asking to talk with manager, they refused and transferred me to sales. Sales services said:you are lucky, you get the keyboard in the 1st order since we had mistakes.what a great sale person!finally, sales manager asked me to talk with customer services and refuse to provide me the direct contact to customer services manager.Great circle loop to trap the customers. In the invoice about the description, there is no where mentioned the keyboard at all.I will not stop arguing with them not for the money, but the attitude of the company. If someone in charge could stand out and tell me Lenovo changed the default order conf. before 06/24, I may accept. However, if they changed it between 06/24 and 08/12, this is just cheating. I was a royal customer to Lenovo, actually IBM thinkpad. I had T40, T61, W530, X1 before. No more Lenovo, no more spirit of Thinkpad.Desired SettlementFirst of all, I need an apologize because the rude customer services and sales services response.Send me the keyboard which should be included in the second order. Correctly and clearly mention the keyboard on their website since so many customers have the confusions on it. Please look at the Q&A on your own website.Business Response Aug 30, 2016 The Revdex.com 5540 Munford Road Suite 130 Raleigh, NC XXXXX Re: Case No.: XXXXXXXXConsumer: [redacted] Dear Madame/Sir: We are in receipt of a copy of the complaint filed by [redacted] on Aug 19, 2016. We apologized for the issue. We will send the customer a refund check in a week or less for the returned tablet.If you require additional information, please feel free to contact me directly. Sincerely, [redacted] Executive Relations Representative 919.294.0491 [redacted]@lenovo.com

I purchased a Thinkpad Yoga 12 almost a year ago and have never been able to use it. I spend 1749$ on this [redacted] and have had to send it back 4 times. They finally decided to give me a full refund but my case manager cant even get that right. I just want this all to end and move on. ","neg-1

I purchased Lenovo Ideapad U530 (on 9/16/2014) presuming the laptop quality and build is going to be as good as IBM made laptops.
I use this laptop only for home use, so may be use 3 or 4 times a week for accessing web/copying photos etc. Most of the times we use [redacted] or mobile phones for accessing online [redacted] etc.
From past couple of months, I've noticed opening and closing the screen has not been as smooth as before. So my wife and I have been really careful about how we open and close the screen. Today when my wife was opening the screen slowly, the left hinge by the power button, would not open completely, which caused the plastic to break (before we realized something was wrong) and the hinge would not close or open smoothly. I am attaching the pictures for your reference.
When I did some research, I found there were tons of people ran into same issue with the same model U530 and here is a link to one of the threads from lenovo forums:
https://forums.lenovo.com/t5/Lenovo-U-and-S-Series-Notebooks/IdeaPad-U530-Touch-...⇄ /> So since this look like a known manufacturing defect, was there ever a recall or some sort to fix this issue that I may have missed?
I tried contacting Lenovo, but looks like there is no direct email to reach support team. Chatting online gave me a phone number to dial and when I followed prompts, the pre-recorded message told me to log on to web site and complain.
This is the worst laptop purchasing experience I have had and want to spread the word so other are aware. Do not buy Lenovo laptops, they are cheaply made and not reliable.","neg-8