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Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LIC provides medical billing management services on behalf of [redacted]. As such, I am responding to your inquiry on their behalf. It...

is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted].
Our review of the patient's account has resulted in these findings:
The date of service 06/23/2015 was submitted to the patients insurance.
According to Mr. [redacted] insurance he is responsible for the balance of $469.91.
As a result of these findings, we have taken the following corrective actions:
The balance of $469.91 can be set on 5 monthly payments. We do offer three other payment options. Mr. [redacted] can mail a check or money order, pay online, or pay by phone. We do not accept American Express, but we do accept MasterCard or Visa.
If Mr. [redacted] has any other questions or concerns regarding our payment options he can contact us directly at the customer service number listed on his statement.
We apologize for the inconvenience this has caused Mr. [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at c[redacted]@zotecpartners.com
Christy [redacted]
Customer Service Representative Zotec Partners11460 N. Meridian Street, Ste 200 Carmel, IN 46032cc: Ned [redacted] Chief Compliance Officer

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