Lens Direct

Hey there [redacted],Your order was placed over a weekend, we are closed over the weekend and the order was processed on Monday.On Monday we called the Dr.'s office to verify the order as the prescription you provided did not match what you are prescribed. The Dr. then contacted us back the following...

day to inform us that yes  you are ok'd for the Freshlooks.  The order was placed for the lenses and arrived to us the following day and shipped out that same day.  You had chosen the free first class shipping (5-6 business days for delivery) I show one of the lenses ordered arrived to you on the [redacted] (3 business days) well within the time frame given when placing the order. The second lens was shipped the same day the ([redacted]) and should have arrived the [redacted] as well. I show the [redacted] did not delivery the package until the [redacted].Unfortunately we have no control over the postal service once it leaves our location. What I can offer is free express shipping on your next order for the inconvenience. Thank you very much,Christina I[redacted]Customer Service RepresentativeLens Direct ###-###-####M-F 9AM- 5PM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: I had placed an order for contacts on Friday September **. Today is September ** and they still have not sent me the contacts. I paid $19.95 for overnight express, they have it down as 2-3 days shipping. I am not happy at all. I spent more money so I could have them for October *. Here I am still waiting on them to even ship.Desired Settlement: I would like to receive the product I ordered and since I paid the $19.95 shipping I want them overnight. Please. Thank you

Business

Response:

Greetings,It appears as though your order has been canceled and refunded. We do apologize for long wait, with the Halloween season coming up the theatrical lenses take longer than the usual wait time. Please do contact us again for a discount on your next lenses, you can use the code [redacted] for a discount on your next order. Thank you very much,Lens Direct Customer Service Department###-###-####M-F 9AM- 5PM