Lens.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the information is inaccurate. I didn't see the full refund until Saturday the 23rd. They placed three calls to me and sent me an email that was all contradictory to the response made here. Sincerely,
[redacted]

To whom it may concern,We have received the lenses back in our returns department on 4/12/16. Once received they refunded the box price only in the amount of $67.98. Today 4/13/16 I have issued a refund for the remaining balance of $16.02 for a total refund in the amount of $84.00. I have also...

applied a non-refundable account credit of $20.00 to the Lens.com account for a future order if she chooses to to palce another order with Lens.com in the future. I called the customer and had to leave a message advising the same thing. I have also followed up with an email to the customer as well.  Thank You[redacted]Customer Service Supervisor

Mr. [redacted], Thank you for taking the time to speak with us this evening.  As stated in the conversation, we expect to receive the lenses on 2.23.18.  Once we have them processed we will be shipping them to you overnight at no cost on the shipping. We will continue to monitor your...

order and let you know if anything changes.  Thank you for contacting Lens.com. We appreciate your business. Thanks[redacted].Manager Lens.com.

Mr. [redacted]I appreciate you taking my call this afternoon to resolve this issue. Your credit card was refunded for the shipping cost of $20.95.  I apologize for the issues you had on your order and on your call into us last night.  Thank you for accepting the refund and resolving this...

complaint. Have a nice evening. [redacted] - Manager

Hello [redacted], I am so sorry there was a delay in your refund to PayPal. As soon as this was brought to my attention I noticed that your order was not fully cancelled. The Biofresh solution was not cancelled at the time the lenses were cancelled. I cancelled it and reached out to our billing...

department to issue the refund to your PayPal account. This refund was issued on Tuesday the 19th around 4:30 PM. I had my lead reach out to you the next morning to advise the refund had been issued and to make sure you were seeing the refund. You advised you did not see the refund in your account. I again reached out to our support team who advised the refund had been issued through PayPal on the 19th, however they will check to see if there is any other details we can provide for resolution. We appreciate your Business at Lens.com [redacted] W Supervisor at Lens.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]