LensesRx Optical

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Frames were to be compensated, and they were notA coupon to do additional business with a company that provides unsatisfactory services is not acceptable in my book
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In regards to *** *** claiming his issues have not been addressed, I don't know how else to address them, as every single point has been targeted and thoroughly explained.All documentation is on record for his order, unfortunately we cannot provide detailed lab reports as they contain confidential information.The owner information of LensesRx is made public across the internet, and my name is ***I am a *** and have been handling all of the Revdex.com complaints we have received.We may not issue a refund on a an order which was placed in March; it is now nine months laterI can only stress in so many words that *** *** NEVER mentioned the segment height of his lenses as being an issue until NOWHis original order and subsequent lens remake were processed EXACTLY as he requested, with ALL of the specifications he provided us with.If *** *** wishes to contact us, our number is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was calling them every week to ask when the item will arrive and they told me to 10 business dayWhen I called today the customer representative was very rude and they told me that they will charge me $feeI am not going to pay any money for their incompetence that compromise my safety and my health due to not have the lenses that I orderedI want a total refund of $Otherwise their response wont be acceptedI can't believe that a product from Italy can take more than week to arrive to USA
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
(1) Lenses rx optical online has refused to identify the owner and/or the licensed optician who are responsible for establishing and following procedures to properly fitprescription eyeglasses such as requesting segment height measurements (2) As a business which requires a licensed optician in *** *** Lenses rx optical online is required to observe reasonable care in the fitting of prescription eyeglasses. Reasonable care requires the optician to request all measurements essential to make prescription eyeglasses Contrary to Lenses rx optical online's statememts a customer has no knowledge of what measurements are essential to produce prescription eyeglasses Customer comments on *** and admissions in Lenses rx statements indicate multiple failures by Lenses rx to make prescription eyeglasses taking into account segement height measurements. (3) Lenses rx optical online has produced no documents to show that it requested segment height measurements for my prescription glasses or that it requests segment height measurements every time it takes an order for prescription eyeglasses. The bottom line is that Lenses rx optical should stop filling orders for prescription eyeglasses unless it requires segment height measurements, and should refund or pay for the customer's cost to remake lenses sold by Lenses rx optical online without taking segment height measurements because it is Lenses rx optical online's legal obligation to obtain all measurements essential to proper vision correction. I once again call for a conference call with en experienced mediator and the owner of Lenses rx optical online to resolve the issues raised in this complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

We are a licensed authorized store, claiming otherwise especially on a public level is considered defamation and punishable by law. Whoever you spoke with is ill informedFurthermore, I can confirm the DDmodel is discontinued and you are holding one of the last models made.We service thousands of customers every month, and everyone sees our invoice and shipping options clearly (all of them including the ones in your email), we have never had a complaint about any invoice confusion and we have never had a complaint about product authenticity, until youYou had the product in your possession for weeksMost people that do not like the product call or email within days of receiving it.Also, you are now out of your day money back guaranteeTypically, your order will be subject to a 30% re-stock fee at this stage, I am personally allowing you until 4/**/to return the product for a full refund, minus shipping and handling feesContacting the Revdex.com or doing useless investigations will prove to be useless and a waste of your timeI am already bending the rules to help you out in your situation, I cannot bend them anymore.At this point and any further Revdex.com complaints will be treated as harassment and sent to our legal department

On March **, customer was made aware of the back order for the pending portion of his order (Liz Claiborne)Customer chose to wait for the back order and we have been awaiting the arrival of the frame since that timeWe have done internal checks on the status of the item numerous times, each
time we have been informed by the manufacturer that the ETA has been extended furtherThe ETA is regulated by the manufacturer, NOT by us, and is currently set for May **, If customer does not wish to continue waiting for the item we may cancel this portion of the order and issue the credit due, as we have no reason to withhold the customer's funds from himCustomer may also elect to switch to a different, available item if he so chooses

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Checking on the status of my refund..the glasses were refused on Saturday
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have contacted management, and they continue to blame meWhy would I bend my own frames?
Furthermore, please tell me why would I do it twice. That does not make any senseYou should accept the blame and apologize for your poor service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Checking on the status of my refund..the glasses were refused on Saturday
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer was informed numerous times that her requested refund was issued on December **, for the full order amount ($84.96)Due to the belittling and demeaning nature of her email correspondence with us we had chosen to deactivate her account, as we do not conduct business in such an abusive
manner

You cannot use a Brazil based credit card to place an order for a product made and shipped to the United States , and to an address that is not a valid billing address of the credit card. The Florida address you selected for your billing and shipping is not a valid address and we will not allow your...

international payment to be used to buy products from us. 
Our customer support team informed you, if you wish for us to ship the order to Brazil you can pay with check or money order, as you refused your order was refunded and the funds returned to your card. Please allow some time to see the funds on your statement.

Dear [redacted],
Your case has been reviewed by the optician and upper management. Below is our finding:
We do not manufacture 1.74 lenses, we have to special order them from name brand laboratories, our invoice for the order shows Aspheric 1.74 lenses, which means 1.74...

lenses designed for positive sphere, which is the prescription you have.
In regards to the pictures you sent us, please keep in mind the top frame is almost 3x thicker and covers most of the lens thickness, this is why the bottom lenses from us look just as thick. Furthermore, the manufacturer made the 1.74 lenses within tolerance of their thickness requirements.
Also, your doctor needs special equipment to be able to tell what refractive index a lens is, I'm sure he/she just looked at the lens and said its too thick its not a 1.74 which is a very poor way to mislead patients.
Finally, our upper management is still concerned that the lenses did come out that thick and feels the manufacturer may have either poorly cut the lens before shipping it to us or possibly did make an internal mistake and ship us a 1.67, since we cannot prove this we will have to side with you in the matter and refund the difference.
Please note, 1.74 lenses are $134.95 and 1.67 lenses are 74.95, all other fees and labor costs are the same and will not be refunded. As of right now we owe you $60. You can either adjust the acceptable partial refund value from $110 to $60 and we will proceed or cancel the dispute and we will process a $60 partial refund immediately to your account.

I will address the complaint in 3 parts as the complaint had 3 particular issues.
First, we are a lens manufacturer, we only resell frames from manufacturers that wish to sell on our website, meaning, we have a contract with D&G they send us frames and their cases so...

that we can install prescription lenses for our customers. Not all customers wish to have prescription lenses, so the discounted price still is transferred over to the customers. The products are 100% authentic as we are not allowed to sell both real and fake products due to our licensing.
Secondly, the shipping method you selected either by mistake or misclick is clearly visible on the order screen, on the invoice screen and on the multiple invoices that are emailed to you. You could have contacted customer support and had that removed from your order, as of right now, shipping and handling charges are non-refundable and there is nothing I can do for you.
Lastly, LensesRx has a 30 day money back guarantee which you have 2 more days left in to contact and request your money back. I strongly suggest you contact customer support and request an RMA to return the product for a refund. You should be able to get a full money back refund, minus the shipping and handling.
Also worth noting, LensesRx is listed with the Revdex.com it just does not wish to be part of their Accredited Program which has no benefits for the business and if you read any publicly listed reviews you will notice LensesRx has a 4.6 out of 5 review score from thousands of reviews. I don't think you're being fair to the business and it's staff.
On a side note, you may wish to stop purchasing expensive products from your phone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Due to the treatment I received with this company, I do not wish to continue services with them. I would like nothing better than a refund of 100%.  This company has implied that I am a thief and banned me from their website due to their mistake.  I do not wish to purchase any of their products even at a discount.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are currently communicating with the customer in regards to his issue. If he does not wish to continue with placing a new order we will be returning his merchandise to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because-Lenses rx optical online admits it received $451.76 for prescription eyeglasses it  made and  sold without requesting segment height measurements. I will return the  Lenses rx optical online  improperly fitted prescription lenses which I am having remade by [redacted] in [redacted] to Lenses rx optical online. This should satisfy Lenses rx optical online's concern that I have their product. I contacted  Lenses rx optical online customer service in September  2014 after [redacted] advised that the correction in the Lenses rx optical online  was wrong because the segmentheight in the lenses was wrong.   The response from Lenses rx optical online customer service is the same as the response to the complaint  - no refund and no offer to remake the lenses to the proper segent height. Lenses rx optical online refuses to identify its owner or its employees  in  communications as confirmed by the failure to identify who wrote the response to the complaint. I will provide a paid invoice for the $514. I am paying  [redacted] to remake the defective Lenses rx optical online prescription glasses. I request that Lenses rx optical online produce copies of  any communications it had with me in March 2014 or June 2014 requesting segment height measurements for the prescription eyeglasses it made and sold. If it cannot produce copies of requested  communications,  then its claim  "segment height measuremenht is always taken into consideration" cannot be substantiated.  I will provide [redacted]'s wriitten observation that the segment height in the prescription eyeglasses is incorrect to substantiate the fact that Lenses rx optical online did not make the prescription eyeglasses it sold me to include proper segment height. Lenses rx optical online is required to register with the State of [redacted] because it is doing business in [redacted] by soliciting and filling orders from [redacted] residents. Lenses rx optical ** location does not excuse it from the legal obligation to register with the [redacted]. I request a conference  call with the ownder of Lenses rx optical online to resolve the issues described in the complaint . 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

At this time the purchase is out of warranty and no refunds may be issued. We had remade the lenses for you once, and had authorized a second remake (courtesy remake from management), and had urged you to receive professional markings for your progressive height, so that the lenses may be remade...

correctly. We received the product back in September 2015, six months after your initial purchase, and you had refused, numerous times to abide by our policy to have the lenses remade. You had attempted numerous times to make false claims about our product, work, and business practices, and have attempted to jump through a lot of hoops to receive a refund, which may not be granted 18 months after your purchase date.We had attempted to return your product to you last year, it was shipped out however was deemed undeliverable and returned to us. At this time it is in our facility, we may gladly return it to you as soon as you confirm your delivery address.

I recently ordered a pair of prescription sunglasses. purchased frame and lenses. I was not real sure about the multi colors of the frames and sent an email asking for better description. I received a response in just a few hours and the rep was able to tell me exactly the color combination. I received them in a timely manner with emails on the whole process till they left their warehouse and I was able to track delivery. I was so surprised at the quality and workmanship (kind of apprehensive about on line purchase) I put them on and I was able to see perfectly and they are gorgeous. I just paid a well known eye glass store over $300 for sunglasses that do not even compare to these and were not designer frames and are not as visually effective. I will definitely be ordering another pair of regular eye glasses.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I feel that my complaint has been partially resolved. Refund was run 3/*/15 and posted the following day for $50. For the sake of arguement, the full 'comp' price was not refunded to my satisfaction.Lensesrx appears to be calling but no messages are being left. Personally, I leave a rather long detailed message if I really want to talk with someone.I'm done here, I am not satisfied, but not wish to invest further time. My complaint has hopefully been noted. Thanks! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Order has been refunded in full on Monday, December **, 2016.