LensFactory

[redacted] [redacted] The complaint has been resolvedA neighbor who had been out of town informed me that my package was delivered to themAs noted in my complaint, my core issue was with USPS, but my complaint with Lens Factory was that they were unresponsive in a timely mannerTheir response was necessary as the sender to file a claim with USPS and to assist me with determining how I would end up getting my product in the event it was lost en route to meOnce Revdex.com contacted them, Lens Factory was responsive and helpfulThank you for your assistance.%

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We have reimbursed Mr*** for the cost of his broken frameWe have also agreed to put new lenses in a frame of his choosing that he will provide
Regards,
***

USPS tracking shows this shipment delivered as *** mentioned in her complaintWe are looking into the issue with USPS and will file a claim.***

I'm very sorry there were issues with your orderI believe they have been resolved by our customer support reps, but if there are any additional issues or concerns please let me know. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We were able to process the full refund and cancel the order after the dispute with paypal was resolved. Apologies for the miscommunication. We're always happy to help in any way we can, and your satisfaction is our highest priority. Kindly,[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]...

[redacted]
The complaint has been resolved. A neighbor who had been out of town informed me that my package was delivered to them. As noted in my complaint, my core issue was with USPS, but my complaint with Lens Factory was that they were unresponsive in a timely manner. Their response was necessary as the sender to file a claim with USPS and to assist me with determining how I would end up getting my product in the event it was lost en route to me. Once Revdex.com contacted them, Lens Factory was responsive and helpful. Thank you for your assistance.%