Hi ***, We have resolved this issue, we refunded all fee's and did the service for free, as well as keeping warranty as originally offeredWe have repaired holes that were drilled as wellThanks *** ***
Complaint: ***
I am rejecting this response because: I can confirm they
finally completed what was originally a greed on to start with, but it took them over 1/weeks to finally complete what could have been done the day they started Main reason they left holes open exposing my interior studs to water and moisture for over weeks in which time there was a lot of rainWas told moisture test would be done, but as in the beginning no PRNo one has calledMy concerns are what if mold or any other damage occurs to studs, sheet rock or anything else inside my walls due to their Neglect from not sealing the holes and leaving them open for over weeks?? Even the *** *** *** agreed that I should have some kind of documentation or peace of mind knowing that I won't have future problems with interior walls where Turner LEFT OPEN HOLES EXPOSING INTERIOR WALLS TO POSSIBLE DAMAGE!
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Complaint: [redacted]
I am rejeciting because: I mentioned to Turner Pest Control about them leaving 1/2" holes that they drilled on side of house close to ground OPEN FOR OVER 2 WEEKS EXPOSING MY INTERIOR STUDS AND SHEET ROCK TO POSSIBLE MOISTURE AND MOLD DAMAGE??? After being informed by [redacted] that underwriter didn't have to cover previous damages, I am concerned about if not checked and it does become a problem in the future , that I'll be left to fix the damage due to their neglect. I asked the [redacted] when he looked at my house about the concern, and he advised that this could be a concern and anything of size could crawl into holes and die inside walls as well as possible moisture in walls from all the rain we had during time holes were left open. It was suggested that a moisture test be done to insure that no damage had occurred and that Turner documents that there's no damage due to their leaving holes open. The young man [redacted] who preformed the completion of drilling holes was also informed about moisture test. He even had to come back next day because 2 holes were left open after they sprayed [redacted] termite treatment(which [redacted] said was illegal) and he had to seal them up. He said it would be no problem to come back and do test and they could re plug holes. I now think I need a non biased party to do moisture inspection and to make sure there's no damage inside walls at their expense, also need a copy of the work that was done along with information of warranty , since their saying they've done it as a repair warranty along with a report after moisture and questionable damage test has been done. I'm not in any way going to be liable for any damages because of their delayed neglect.
Complaint: [redacted]
I am rejecting this response because: Please clarify the amount, only $18.75 or $18.75 for each visit for a total of $150.00.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable, assuming no unsatisfactory reports to credit monitoring services have been made.
Regards,
[redacted]
Hi ***, We have resolved this issue, we refunded all fee's and did the service for free, as well as keeping warranty as originally offeredWe have repaired holes that were drilled as wellThanks *** ***
Complaint: ***
I am rejecting this response because: I can confirm they
finally completed what was originally a greed on to start with, but it took them over 1/weeks to finally complete what could have been done the day they started Main reason they left holes open exposing my interior studs to water and moisture for over weeks in which time there was a lot of rainWas told moisture test would be done, but as in the beginning no PRNo one has calledMy concerns are what if mold or any other damage occurs to studs, sheet rock or anything else inside my walls due to their Neglect from not sealing the holes and leaving them open for over weeks?? Even the *** *** *** agreed that I should have some kind of documentation or peace of mind knowing that I won't have future problems with interior walls where Turner LEFT OPEN HOLES EXPOSING INTERIOR WALLS TO POSSIBLE DAMAGE!
Regards,
*** ***
We have issued a refund and calling to make an apology. Thanks ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
We apologise and will get this corrected, it was a problem with our process we will have corrected thank you [redacted]
Complaint: [redacted]
I am rejeciting because: I mentioned to Turner Pest Control about them leaving 1/2" holes that they drilled on side of house close to ground OPEN FOR OVER 2 WEEKS EXPOSING MY INTERIOR STUDS AND SHEET ROCK TO POSSIBLE MOISTURE AND MOLD DAMAGE??? After being informed by [redacted] that underwriter didn't have to cover previous damages, I am concerned about if not checked and it does become a problem in the future , that I'll be left to fix the damage due to their neglect. I asked the [redacted] when he looked at my house about the concern, and he advised that this could be a concern and anything of size could crawl into holes and die inside walls as well as possible moisture in walls from all the rain we had during time holes were left open. It was suggested that a moisture test be done to insure that no damage had occurred and that Turner documents that there's no damage due to their leaving holes open. The young man [redacted] who preformed the completion of drilling holes was also informed about moisture test. He even had to come back next day because 2 holes were left open after they sprayed [redacted] termite treatment(which [redacted] said was illegal) and he had to seal them up. He said it would be no problem to come back and do test and they could re plug holes. I now think I need a non biased party to do moisture inspection and to make sure there's no damage inside walls at their expense, also need a copy of the work that was done along with information of warranty , since their saying they've done it as a repair warranty along with a report after moisture and questionable damage test has been done. I'm not in any way going to be liable for any damages because of their delayed neglect.
Will will provide a refund of $18.75 to satify the desired out come
Not sure how I can do more? What is he looking for?
Complaint: [redacted]
I am rejecting this response because: No one has contacted me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Please clarify the amount, only $18.75 or $18.75 for each visit for a total of $150.00.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable, assuming no unsatisfactory reports to credit monitoring services have been made.
Regards,
[redacted]
We are working with the customer to get resolution soon thanks