Leo's Coney Island

Initial Business Response / [redacted] (1000, 6, 2017/08/16) */ Contact Name and Title: [redacted] Contact Phone: Contact Email: [redacted] Good Morning, [redacted] reported via web portal that refrigerator was out on 7/26/at around 4:pm we replaced by 5: pm the same dayThe next day at around 8:am [redacted] let us know that refrigerator was not cold enough for him and that he wanted a new one and wanted to buy one himselfWe gave him the option for us to buy it but it would not be delivered until 8/4/or to have another used one placed in his apartment homeHe chose to wait to get new one deliveredWhich was delivered and place in his apartment home on 8/4/at around pm Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They replaced the refrigerator making me wait a week so they might save $at my expense.yes but what about the violations of the Landlord and Tenant Agreement 118a as well as Crimes against the Public Health specifically NRS Just give us a safe and healthy environmentThere were 15-improperly stored refrigerators in our parking garageThere are two fire escape exits blocked down there as well Final Consumer Response / [redacted] (3000, 11, 2017/08/17) */ First, let's get the story straight on our refrigerator issue Contacted your office 26/to report our refrigerator stopped workingYou finally send a man over at 5:pm with a work order to "fix refrigerator" impossible I tell your manRefrigerator cannot be repairedYour man leaves comes back twenty minutes later with a refrigerator smelling like it had been dipped in CloroxSwitches refrigerators and leaves for the day, All night I check the temperature with a thermometer and the refrigerator will not get bellow [redacted] and will not freeze iceI contact your office the first thing in the morning and report this refrigerator doesn't work eitherAt 10:am, I contact your office to ask when we will get another refrigeratorOne of your staff tells me you are getting me a new refrigerator and you would bring up an old one to hold me overAt the end of the day Thursday you finally bring me the other refrigeratorThat night I find it does not workI can only get it down to 59*Went to your office in person to tell you this refrigerator didn't work either on Friday 28/As for me purchasing a new refrigerator, I offered on 7/and [redacted] your Reginal Manager said I should not have toI E-Mailed your Reginal Manager again and told him I had found I could get a new Kenmore refrigerator delivered the next day "Friday 28/7" for $He responds to my E-Mail on Friday 7/that would be fine if I wanted but he would only credit our account for $because that is what he paysWhy would I sell you back a new refrigerator for less then I paid Do you think I am stupid? I tell him I will make do since the new one should arrive by the next TuesdayNow it is Friday afternoon and the second old refrigerator doesn't work and I can no longer get a new refrigerator until the next week eitherFinally, a week later not Tuesday but Friday on 8/you bring us the new refrigeratorNot as much as an apology for the inconvenience

I am sending you this email to acknowledge I have read complaint and resolved the issue with the customer *** ***. Zoom Mechanical is owned by myself Clark ***. I have reviewed the complaint. I found that another company was out to this customer residence and could not
clear the drain. This was not listed. I believe ARS. My company was called out after home owner submitted to his home warranty. My company dispatched one of our Techs out and he asked for some assistance because he needed to get on the roof. The drain was still not able to be cleared. The customer stated that he was able to go to Lowes and purchase a tool that allowed him to clear the drain in mins. I explained to him that this maybe a temporary fix and the drain could stop up again. The recommended fix may still be needed. I explained to the customer that I was not happy about his customer service complaint and wanted to make it right. So I agreed to refund him his $deductible which was collected. The customer stated that some limbs were knocked off of his Azileah bush and he want $40, which is what he paid for tree. I personally went out yesterday evening and hand delivered check for $to customers residence. I did not see any damage or missing tree limbs, took pics, but I want the customer happy and issue resolved. We are a new company starting out, and I do not want unnecessary bad reviews. I explained this to the customer and asked him to be understanding. He was very pleased with call from me and decision to refund his money. Issue is resolved

On 6/27/2016, we responded to a dispatch for this customer regarding their A/C unitDuring our inspection/diagnosis, we found that the ECM and motor were both bad on their unitThis is not a part that our technicians would normally stock in their vehicles, so there is a parts ordering process that
follows if the repair cannot be completed "on the spot"The next morning (6/28/2016) our parts department researched the customers A/C unit using the model and serial numbers provided by the technician, and ordered the parts neededOn 7/1/2016, we at Zoom Mechanical contacted the customer to determine the installation date of the faulty unit for warranty purposesIn addition, we contacted the customer's warranty company to determine what charges the customer was responsible for, and to obtain authorization to proceed with the repairDirectly after obtaining authorization from their warranty company, we proceeded to call the customer to schedule a date to perform the repair (set for 7/6/at the customer's request)Additionally, it just so happens that we obtained this customer during the same week our company hired an answering service to handle our high call volume during this summer seasonUnfortunately there was a breakdown in the process we in upper management put in place that has since been corrected. In response to the issue of double charging the customer; when we at Zoom Mechanical noticed the customer was charged twice, we immediately contacted the customer and corrected the over charge. Aaron W*** Director of Operations Zoom Mechanical

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Initial Business Response /* (1000, 8, 2016/01/05) */
This is the first complaint I've received from ***I've researched any complaints received by our Security company *** and have nothingI would like for *** to simply contact me directly and I'm sure we can get this issue
resolved

This letter in response to Revdex.com complaint received ID #***On 6/8/2016, we responded to a dispatch regarding a gas leak for *** ***'s water heaterDuring the process of repairing the gas leak, the customer was working on their showerdays later (6/20/2016) *** *** reported a
water leak, and stated our work on her gas line caused the water leakWe at Zoom Mechanical dispatched our plumbing manager to her address to assess the damage, and the customer admitted the fact that they were working on their shower while our technician was repairing the gas leakAt no point did our technician attempt any repairs on *** ***'s water lines or disconnect any main services to her homeAfter that admission of responsibility, our director of operations considered the matter resolved and no further action was needed. -- Aaron W*** Director of Operations Zoom Mechanical

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On 7/21/16, employees from the business did come out to address the problems we were having and to discuss how and when they would be completing the job (which was to pour our concrete steps back in the place they removed them from, as our front door and main entrance to the house has not been able to be used since they started their project, and remove the huge mound of dirt that is left running down the entire front yard where they had to digThe mound of dirt is contributing to the recurring problem of our drainage system backing up, as it pours down our driveway and into the system every time it rains, therefore adding more mud into the new drain pipes that were just installed by this company.) We were also told that we would be reimbursed $from what we had to pay another company to come clean the flooding in our garage and basement because of the improper work Zoom Mechanical did in the beginningWe were suppose to know by 7/22/a date of when the concrete step would be poured and the excess dirt removedWe have gotten no response for that yet, and the company continues to either not answer our calls or says they will call back shortly, and then we never hear from them againWe have also not received the reimbursement of $yet and have heard no plan of when they will be doing that.
Regards,
*** ***

Initial Business Response /* (1000, 6, 2017/08/16) */
Contact Name and Title: ***
Contact Phone:
Contact Email: ***
Good Morning,
*** reported via web portal that refrigerator was out on 7/26/at around 4:pm we replaced by 5:
pm the same dayThe next day at around 8:am *** let us know that refrigerator was not cold enough for him and that he wanted a new one and wanted to buy one himselfWe gave him the option for us to buy it but it would not be delivered until 8/4/or to have another used one placed in his apartment homeHe chose to wait to get new one deliveredWhich was delivered and place in his apartment home on 8/4/at around pm
Initial Consumer Rebuttal /* (3000, 8, 2017/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They replaced the refrigerator making me wait a week so they might save $at my expense.yes but what about the violations of the Landlord and Tenant Agreement 118a as well as Crimes against the Public Health specifically NRS Just give us a safe and healthy environmentThere were 15-improperly stored refrigerators in our parking garageThere are two fire escape exits blocked down there as well
Final Consumer Response /* (3000, 11, 2017/08/17) */
First, let's get the story straight on our refrigerator issue
Contacted your office 26/to report our refrigerator stopped workingYou finally send a man over at 5:pm with a work order to "fix refrigerator" impossible I tell your manRefrigerator cannot be repairedYour man leaves comes back twenty minutes later with a refrigerator smelling like it had been dipped in CloroxSwitches refrigerators and leaves for the day, All night I check the temperature with a thermometer and the refrigerator will not get bellow 65* and will not freeze iceI contact your office the first thing in the morning and report this refrigerator doesn't work eitherAt 10:am, I contact your office to ask when we will get another refrigeratorOne of your staff tells me you are getting me a new refrigerator and you would bring up an old one to hold me overAt the end of the day Thursday you finally bring me the other refrigeratorThat night I find it does not workI can only get it down to 59*Went to your office in person to tell you this refrigerator didn't work either on Friday 28/As for me purchasing a new refrigerator, I offered on 7/and *** your Reginal Manager said I should not have toI E-Mailed your Reginal Manager again and told him I had found I could get a new Kenmore refrigerator delivered the next day "Friday 28/7" for $He responds to my E-Mail on Friday 7/that would be fine if I wanted but he would only credit our account for $because that is what he paysWhy would I sell you back a new refrigerator for less then I paid Do you think I am stupid? I tell him I will make do since the new one should arrive by the next TuesdayNow it is Friday afternoon and the second old refrigerator doesn't work and I can no longer get a new refrigerator until the next week eitherFinally, a week later not Tuesday but Friday on 8/you bring us the new refrigeratorNot as much as an apology for the inconvenience

According to the customer's invoice, we were not contracted to do any concrete workThe cost that the customer paid ($7,100.00) was to remove the front porch, excavate the sewer line, and replace the sewer line from the edge of the house to within feet of the city sidewalkThat price includes labor, materials, equipment rental, and permits to complete the repair of the main drain lineUnless this customer can provide our company with an invoice stating that we promised them we would pour new steps, I believe this matter should be considered closed

We at Zoom Mechanical do not take situations like this lightlyOur customers are our only priorityWith that being said, the moment I was alerted to this complaint, immediate action was takenThis customer has since been contacted by the offending (former) employee's supervisor, and services have
been rendered. Aaron W***- Director of OperationsZoom Mechanical

This customer has been taken care of as of 7/21/On 7/20/2016, we responded to a dispatch to correct an issue for them and returned on 7/21/to verify that the problem is resolvedCustomer states that there is no longer an issue with their plumbing nor does the customer expect a refund
Aaron W*** Director of Operations Zoom Mechanical