Complaint: [redacted] I am rejecting this response because:FC Kerbeck sold this vehicle to me under the premise that the vehicle received a through multipoint inspection by an [redacted] certified technician and it had no mechanical issues upon delivery.FC Kerbeck is incorrect stating that this characteristic is for this vehicleFirst I have owned other [redacted] with a [redacted] engine and that vehicle did not have this characteristicSecondly when this " charachteristic" was investigated by a factory authorized [redacted] dealer, using factory trained technicians and diagnostic equipment, the vehicle sold to me by FC Kerbeck was found to have a faulty ignition coilFC Kerbeck did offer to accept this car in return and refund my money for the purch [redacted] price of the vehicle onlyI declined their offer since I have had the ignition coil replaced as well as other maintenance issues discovered by the authorized [redacted] dear that must not have been discovered in FC Kerbecks "multi point inspection by an [redacted] certified technician"This work had to be completed so the vehicle could be operated safely, without rough idle and stalling issues Also this work was completed prior to FC Kerbecks offer to refund the purch [redacted] price of the car I will accept one of the following solutions:FC Kerbeck reimburse me in full for the labor and material to replace the ignition coil and spark plugs, which resolved the rough idle$600.00orFC Kerbeck refunds the the purch [redacted] price of the vehicle including tax, motor vehicle fees, document fees plus the total amount for all repairs and maintenance performed on this vehicle in order for it to operate correctly and safely Regards, [redacted]
Tell us why here Again, we apologize for any and all inconveniences that Ms [redacted] has experienced with her vehicles recent concerns and would like to refund her $as a gesture of goodwill
To whom it may concern,I spoke to [redacted] and assured her the vehicle is still considered a new car and was never registeredWe also informed her that the car was a service loaner and has no prior damage history to address her concerns.She asked if she would be able to trade out of the car early and I assured her she could as long as her financial situation allows us to.She will have special consideration when we put another deal together with her.Thank you,Steve W***
[redacted] was called serveral times that his car was finished and we needed are free loaner car backAfter days of no returned phone calls from [redacted] we had no choice but to retrieve our car [redacted] has is car back at this timeThank you,John A [redacted] Parts & Service Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Michael [redacted]
Complaint: [redacted] I am rejecting this response because:FC Kerbeck sold this vehicle to me under the premise that the vehicle received a through multipoint inspection by an [redacted] certified technician and it had no mechanical issues upon delivery.FC Kerbeck is incorrect stating that this characteristic is for this vehicleFirst I have owned other [redacted] with a [redacted] engine and that vehicle did not have this characteristicSecondly when this " charachteristic" was investigated by a factory authorized [redacted] dealer, using factory trained technicians and diagnostic equipment, the vehicle sold to me by FC Kerbeck was found to have a faulty ignition coilFC Kerbeck did offer to accept this car in return and refund my money for the purch [redacted] price of the vehicle onlyI declined their offer since I have had the ignition coil replaced as well as other maintenance issues discovered by the authorized [redacted] dear that must not have been discovered in FC Kerbecks "multi point inspection by an [redacted] certified technician"This work had to be completed so the vehicle could be operated safely, without rough idle and stalling issues Also this work was completed prior to FC Kerbecks offer to refund the purch [redacted] price of the car I will accept one of the following solutions:FC Kerbeck reimburse me in full for the labor and material to replace the ignition coil and spark plugs, which resolved the rough idle$600.00orFC Kerbeck refunds the the purch [redacted] price of the vehicle including tax, motor vehicle fees, document fees plus the total amount for all repairs and maintenance performed on this vehicle in order for it to operate correctly and safely Regards, [redacted]
Tell us why here Again, we apologize for any and all inconveniences that Ms [redacted] has experienced with her vehicles recent concerns and would like to refund her $as a gesture of goodwill
To whom it may concern,I spoke to [redacted] and assured her the vehicle is still considered a new car and was never registeredWe also informed her that the car was a service loaner and has no prior damage history to address her concerns.She asked if she would be able to trade out of the car early and I assured her she could as long as her financial situation allows us to.She will have special consideration when we put another deal together with her.Thank you,Steve W***
[redacted] was called serveral times that his car was finished and we needed are free loaner car backAfter days of no returned phone calls from [redacted] we had no choice but to retrieve our car [redacted] has is car back at this timeThank you,John A [redacted] Parts & Service Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Michael [redacted]