Leohmann's

Attention: [redacted] I met with [redacted] (of Restoration 1) this afternoon and was able to negotiate a satisfactory solution. He agreed to correct the invoice to show the number of days in question and amended his invoice to $2,528.09, the amount I had offered. I gave him a bank money order in that amount, marked paid in full,  and he gave me an amended invoice. I assured him that I would let you know that my complaint has been concluded in a mutually agreed upon way and also assured him that I will refund the difference to my insurance company. Thank you so much for your help in this matter. If you have any questions,please call me at [redacted]. Sincerely, [redacted]

We are sorry to hear about this complaint, and are more than willing to work with the customer to resolve it.As a response to the complaint, we follow standardized pricing based on a program created for construction and remediation professionals ([redacted] by [redacted], Version 27.5 US.Based on that...

pricing we did not over charged the customer, nor the insurance company, negotiations were made with the insurance based on what they thought to be a reasonable price. Please note they did not pay administrative charges, as they did not see them warranted on this particular claim, that is the difference between the original invoice and the revised one. The customer received a check for the settled amount, we did not hear from Mrs. [redacted] until we contacted her, and she did not inform us of any questions or complaints regarding the invoice.  The delay in the second invoice was caused by returned mail for insufficient postage, which is why the enveloped she received has multiple stamps.As far as the days, We had equipment there for over 3 days, we do not charge for partial days and have to charge for a full day on any equipment still under rental, to put into perspective, if a customer was to rent equipment at a home improvement store, they will charge a full day if not returned by the end of the day.  Having said that, we are committed to customer service and are willing to work with Mrs [redacted],  in hope we can resolve this amicable. Regards,Restoration 1 of Greenville