Leon Diamond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Although everything was done by the book and disclosure was done verbally and in writing , we are still offering a refund on the said diamondplease have the client return the said diamond back
to us in person or my insured shipment, and we will refund amount paid for the diamond, after inspection of courseClient was notified of the diamond quality at time of sales presentation verbally, and in writing all documents and certificates state the qualitythis can be easy proven by looking at all related documentsbut since this is such a small amount its easier to give a refund then go back and fourth with the he said she said.Another options is the client can exchange it for anything else in our shopthe enhanced diamond will allow for bigger diamond for a lower price, if the client would like to change for a smaller non-enhanced diamond for the same price we are happy to do an exchangeas stated a few times to client we would like to handle this before the end of the year for accounting reasons please have the client return the diamond as soon as possibleThanks,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Review: If it's too good to be true, it usually is! This establishment sells enhanced diamonds. The problem is there was never any disclosure at any point in time before, during and after sale of diamond. [redacted] led us to believe we were buying an unenhanced natural diamond for a great deal! He said it was collectible, tell me who collects enhanced diamonds? This establishment was unscrupulous and just plain evil. If you're an honest family owned business there should be disclosure to the buyer that you're selling enhanced diamonds. Who knows maybe the buyer would have asked to see your collection of natural diamonds or they may have been happy to buy the enhanced ones. The problem is the buyer does not know what they were purchasing and did not have a choice about it. After speaking with [redacted] on the phone, I went in today to exchange the enhanced stone for a non enhanced stone ([redacted]) . Once a stone was selected, [redacted] told me the wholesale value of the [redacted] stone was $7000. When I went to a competitor, I found a better stone retailing for $3710; taking into account the four C's of valuing a diamond, also [redacted]. I got ripped off not once but twice. They over inflated the prices of everything, so when they give you a 60% % discount, it seems like a great deal. I don't understand how this could be a family business and be in operation since 1975. I shudder to think of the countless customers they have ripped off throughout the years...they ought to be ashamed of themselves.Desired Settlement: [redacted] stated to us if we could find a better price elsewhere, he would, " give a full refund, no questions asked." The only way this could be resolved is with a full refund. The trust is totally gone, I just do not feel comfortable purchasing anything from this establishment. I'd much rather do business with an establishment that conducts themselves with integrity. This whole experience has left a really negative impression on me regarding the diamond district and shopping for an engagement ring.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am complaining about in-store consumer fraud practices regarding a diamond ring purchased from Leon Diamond. I worked with [redacted] Diamond for over 6 weeks for them to replace the diamond ring about which they provided deceptive information to me during the sales process, promising to refund the purchase 3 times if they were unable to find the diamond they presented to me and thought I was buying. They were unable to replace the diamond and now they do not want to refund the purchase. I worked with my credit card company to resolve the issue but [redacted] Diamond’s company policies prevented the credit card company to resolve the situation.

On October **, 2014, [redacted], the [redacted] at [redacted] Diamond LLC ("[redacted] Diamond") sold me a loose diamond, that was put into a generic setting. She deceptively sold the diamond as natural and untreated, which I later found out was a clarity enhanced diamond that I otherwise never would have bought. Prior to my visit to [redacted] Diamond, I had been shopping for a diamond engagement ring for 3 months and was specifically looking for a natural, untreated diamond having an oval shape, minimum size of 2.20 carats, GIA color level of G - I, a clarity rating of VS1-SI2, minimum length of 9.90 mm and ratio of 1.45 - 1.55 for a maximum price of $17,500, to include a custom made engagement setting (that my fiance would be able to customize later). I had specified my criteria to [redacted] and informed her that I had received quotes from other vendors for similar diamonds but had not yet found one that I really wanted, all of which she acknowledged.

After viewing several diamonds that did not meet my criteria, [redacted] presented a specific diamond as being the one remaining natural, untreated diamond that almost met my criteria (other than the depth being a bit shallow). I asked for the diamond certificate and she showed me a diamond information sheet and envelope details, but never showed me the actual laboratory certificate that I asked for and continued to show the diamonds specifications (size, color, length and clarity), but failed to state and show that the diamond was clarity enhanced during the entire sale process. I was shopping for a natural untreated diamond and not looking for a clarity enhanced diamond under any circumstance. [redacted] told me that the diamond meets ALL of my criteria and is a natural, untreated diamond.

During the payment process, I had to deal with my credit card company for about 15 minutes to allow and confirm for a large transaction to go through (which [redacted] did not want to allow without the appropriate security clearance). While I was on the phone with my credit card, [redacted] prepared an in-store generated "Diamond Certificate" (this again was not the official certified diamond laboratory diamond certificate), which stated on the first legible line that the diamond was a "Genuine Diamond". I noticed the following day that the in-store generated "Diamond Certificate" later stated in small letter below the "Genuine Diamond" statement that the diamond was clarity enhanced. After [redacted] ran my credit card, she had me sign the hand prepared invoice that I “received” the diamond, unfortunately, I did not know prior that [redacted] Diamond uses 2 different types of invoices: one for natural, untreated diamonds (which was the stack of invoices that was visible to me during the payment process) and another for clarity enhanced diamonds. [redacted] had hand-written the diamond detailed information on both the invoice and their in-store Diamond Certificate and she never wrote anywhere that the diamond was clarity enhanced. [redacted] then proceeded to put the actual laboratory diamond certificate (that I requested but she never showed me) together with the invoice and receipt into a sealed envelope and into a shopping bag with the diamond ring, stating that the diamond passport certificate was in the bag with the ring. At this time, I was unaware that the diamond I purchased was clarity enhanced and in fact was lead to believe that the diamond met my specific criteria after [redacted] had stated that the diamond was natural, untreated certified "Genuine Diamond" while showing me paperwork but never revealing the actual laboratory certificate that showed the diamond to be clarity enhanced and they negotiated a price for a natural, untreated diamond. On Oct. **, 2014 [redacted] Diamond prepared and mailed me an in-store appraisal that stated the diamond's actual specifications including that it is clarity enhanced.

I discovered the deception while traveling overseas when I had a chance to review the actual laboratory diamond certificate more closely. The laboratory certificate stated that the diamond was a feather filled clarity enhanced diamond. If I would have known this during the sales process I would not have purchased the diamond from [redacted] Diamond.

On Nov. *, upon returning from my travels, I returned to [redacted] Diamond to complain about the deception and demand that a replacement be made. [redacted] apologized admitting that the diamond was clarity enhanced and did not meet my criteria, she then assured me that they will get me the specific diamond I thought I was buying within 2 weeks. I returned to [redacted] Diamond on Nov. [redacted] after [redacted] called that she had found a replacement diamond, which turned out to be a 2.02 carat, J colored diamond that did not meet my criteria. I became very upset and involved the [redacted]. In an effort to calm me down, [redacted] asked until Nov. ** to find a replacement diamond, which he will personally manage, and if he cannot then they will refund the purchase. I agreed and [redacted] then asked for the ring back together with all the certificates and invoices, while giving me the receipt #[redacted]. I called [redacted] Diamond a few times prior to Nov. ** to inquire about the status of the search. [redacted] was never available and never returned my messages. I returned to the store on Nov. ** to discuss the entire ordeal and pick up the new promised diamond or receive my refund. [redacted] and [redacted] admitted that they failed to find an appropriate replacement diamond that met my requirements and [redacted] (the [redacted]'s son) decided to get involved saying that he needed 2 more weeks to find the right diamond, even offering an HPHT treated diamond option, which I was skeptical about and said I would need to closely examine it as I did not know much about HPHT diamonds. I did require that if an appropriate HPHT diamond was found it had to be larger than 2.5 carats and still retain all the criteria I required. After almost 3 weeks had passed and again they did not call me or return phone calls, I visited [redacted] Diamond on Dec. [redacted] and [redacted] had not found an appropriate replacement diamond, stating again that he needed more time. At that point, they again attempted to show other diamonds, most of which they had already shown previously (again J color, and smaller size diamonds) and I became infuriated. They knew my criteria since day 1 and have failed 3 times and 6 weeks to replace the diamond, while promising to refund the purchase and then refusing to do so. Following that encounter, I immediately started the dispute process with [redacted] as I was uncomfortable with [redacted]’s performance and desire to find me a promised replacement diamond and I was unsure they would refund the purchase after having taken back the original diamond engagement ring on Nov. *.

I returned to [redacted] Diamond after the holidays, on January *, 2015 to speak with [redacted] and ask for the promised refund as I had not heard from them since Dec. **. [redacted] responded that he doesn’t do refunds and that I never contacted him since Dec. ** to ask if they had found my replacement diamond or not. I argued with them for about 30 minutes and [redacted]’s son, proposed that he “can make all this go away” for $3,000, basically refunding my purchase for that amount. I declined the offer and left the store. [redacted] called me soon after I left saying that they will refund the transaction for a fee of $1,000. I view this behavior as a blatant fraud scam and am seeking a full refund of the purchase amount or would consider another resolution but I will not accept paying a “fee” for a resolution.

[redacted] had stated they guarantee the best prices around and the following is also shown on their website “Guaranteed Value: We always guarantee our selling to be fair market price or lower”. This was certainly not the case in this case.Desired Settlement: Refund or other resolution

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I traveled to [redacted] and ended up purchasing an engagement ring from Leon Diamond in December of 2011. The customer service was good, my mother and sister accompanied me, and I ended up with a 1.25ct princess cut stone. My fiancee said "yes" on [redacted] and absolutely loved the her diamond. We were married in early 2013, but did not exchange wedding rings at the ceremony. Neither one of us are big into jewelry, she purchased my wedding band off of [redacted] for $50 and I absolutely love it.

About a month ago we were in [redacted] for something else and she asked to go to the district to look for a band for herself. We ended up at Leon Diamond, more than likely because it's the first or second store as you enter the street of jewelers. Once inside, I remembered that this was the place that I bought her engagement ring and we ended up being assisted by the same person (I believe his name is [redacted]) that sold me the engagement ring. My wife wanted to spend about $1000 for the band, and the associate show us various options to get a feel for what she liked. She eventually selected a band, and the associate took us across the street for sizing of the wedding band and to have her engagement ring cleaned and polished. The rings were given back to us and under the lighting in the store everything looked great.

As we headed back down to ** that evening, my wife just kept looking at her diamond. She said that something wasn't right about the stone. She even questioned if it was her diamond. As crazy as it sounded, I couldn't really tell her she was wrong. After all, she had worn the diamond for almost three years, never really taking it off. She insisted that she knew her diamond from every angle because she looked at it often. Needless to say, she hasn't worn the diamond engagement ring or the wedding band since.

On our way back down she noticed a black line through the bottom of the sales receipt that said something to the effect of "clarity enhanced diamond". I said "what does that mean?". To my knowledge I purchased a certified diamond solitaire. When we made it back home, the first thing I did was grab the blue book with the certificate. Somewhere on there was the wording "clarity enhanced diamond". I was furious because when I spent hours at Leon Diamond purchasing the stone, there was no sign anywhere and no mention was ever made to me that the stones were clarity enhanced. How is this honest or transparent? In all my diamond research everything focused on the 4 C's: cut, carat weight, clarity and color. I never came across anything about clarity enhancement, and after reading about what a clarity enhanced stone is, I would have never purchased one.

What makes this more egregious is that a jeweler is supposed to educate the customer. If you sell clarity enhanced diamonds, tell the customer or post a sign in a conspicuous place so that the patron is aware. Not doing so is an unethical practice. If I would have been made aware, I would have researched and chose to purchase an unaltered diamond elsewhere.

So what appears to have happened to the solitaire is that a particle became lodged in the stone during the polishing/sanding of the white gold band. The bottom line is that the stone does not look the same anymore, and my wife is not going to wear it. Leon Diamond has several thousand dollars from us, and I have an unhappy wife that wears nothing on her finger. This has been very frustrating, and seeing my wife so unhappy about this ordeal has infuriated me. The associate told us about how the founder of the store came to America and worked hard to become a success. If all that is true, how are they comfortable selling a customer something that is not what they believe it to be? Nothing on their website indicates anything about clarity enhanced diamonds. In fact, they guarantee their diamonds to be of "genuine quality". The 4 C's Diamond Guide link on their site conveniently redirects to the About Us page.Desired Settlement: I want a refund for the bogus diamond I purchased and for the wedding band. I will happily return the worthless jewelry. This is not a reputable company and should not be allowed to continue selling enhanced diamonds without any type of disclosure to unsuspecting customers.

Business

Response:

Although everything was done by the book and disclosure was done verbally and in writing , we are still offering a refund on the said diamond. please have the client return the said diamond back to us in person or my insured shipment, and we will refund amount paid for the diamond, after inspection of course.Client was notified of the diamond quality at time of sales presentation verbally, and in writing all documents and certificates state the quality. this can be easy proven by looking at all related documents. but since this is such a small amount its easier to give a refund then go back and fourth with the he said she said. Another options is the client can exchange it for anything else in our shop. the enhanced diamond will allow for bigger diamond for a lower price, if the client would like to change for a smaller non-enhanced diamond for the same price we are happy to do an exchange. as stated a few times to client we would like to handle this before the end of the year for accounting reasons please have the client return the diamond as soon as possible.Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,