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Leon Furniture

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Reviews Leon Furniture

Leon Furniture Reviews (9)

Absolutely horrendous customer service by [redacted] God knows his real nameDelivery guys were so rude to the point of making me almost call If you want a peaceful furniture buying experience then this is not a place for youPLEASEEEEEEEEEEEEEEEE STAYYYYYYYYYYYYYYYYYYYYYYYYY AWAYYYYYYYYYYYYYYYYY from these guys!!! All this from someone who was stupid enough to buy thousands of worth of furniture from them

Per conversation with *** *** we have ordered the 2nd replacement cushion , when it arrives it will be sent out along with a replacement handle The customers warranty information has been submitted and the warranty # is *** I will forward this information on to *** *** regarding the warranty registration number . Per my last conversation with *** *** it was my understanding this issue is resolved , as we are just waiting on parts to arrive to be shipped out Thank YouManagement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The extended warranty we paid for has not been activated according to the warranty companyAnd the lever that controls the raising and lowering of the foot rest is brokenThe extended warranty needs be activated by Leon FurnitureAnd we still have not received the 2nd replacement cushion.This claim needs to remain open until all issues are resolved*** ***

Absolutely horrendous customer service by [redacted] God knows his real name. Delivery guys were so rude to the point of making me almost call 911. If you want a peaceful furniture buying experience then this is not a place for you. PLEASEEEEEEEEEEEEEEEE STAYYYYYYYYYYYYYYYYYYYYYYYYY AWAYYYYYYYYYYYYYYYYY from these guys!!!
All this from someone who was stupid enough to buy thousands of worth of furniture from them.

This issue has been resolved 02-19-2015 between Customers Wife [redacted] and our store ..prior resolutions were un successful as [redacted] in each attempt to find resolution became abusive in manner and conversations had been ended.per conversation with [redacted] and...

the store a cover will be sent out for the 2nd time to customer. If any other information is needed please contact management through email or by phone ###-###-####Thank you Wendy

This issue has been resolved 02-19-2015 between Customers Wife [redacted] and our store ..prior resolutions were un successful as [redacted] in each attempt to find resolution became abusive in manner and conversations had been ended.per conversation with [redacted] and...

the store a cover will be sent out for the 2nd time to customer. If any other information is needed please contact management through email or by phone ###-###-####Thank you Wendy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The extended warranty we paid for has not been activated according to the warranty company. And the lever that controls the raising and lowering of the foot rest is broken. The extended warranty needs be activated by Leon Furniture. And we still have not received the 2nd replacement cushion.This claim needs to remain open until all issues are resolved. [redacted]

Per conversation with [redacted] we have ordered the 2nd replacement cushion , when it arrives it will be sent out along with a replacement handle . The customers warranty information has been submitted and the warranty # is [redacted] I will forward this information on to [redacted] regarding the warranty registration number . Per my last conversation with [redacted] it was my understanding this issue is resolved , as we are just waiting on parts to arrive to be shipped out Thank YouManagement

Absolutely horrendous customer service by [redacted] God knows his real name. Delivery guys were so rude to the point of making me almost call 911. If you want a peaceful furniture buying experience then this is not a place for you. PLEASEEEEEEEEEEEEEEEE STAYYYYYYYYYYYYYYYYYYYYYYYYY AWAYYYYYYYYYYYYYYYYY from these guys!!!
All this from someone who was stupid enough to buy thousands of worth of furniture from them.

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Address: 3434 W Greenway Rd Ste 117, Phoenix, Arizona, United States, 85053-3884

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www.leonfurniturestore.com


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