Leon Shapiro Motor Sales, Inc

This letter is in response to customer complaint ID ***.Mr*** contacted Leon Shapiro Motors on Wednesday March Mr*** also contacted myself Todd *** via text message that the matter was urgentMr*** brought the vehicle intoour service facility the morning of Wednesday
March The service department verified Mr.***'s concern that the window was in fact missingThe service manager informed Mr*** that he would look into warranty coverage for his concern.Mr*** called the service department Thursday March to check the status of his claimMr.*** also informed the service manager that his wife did in fact try to open the rear window/panelThis was heard by three other members of the service staff as well as a customer in the waiting areaHis wife tried to open the window and because it was not fastened properly it flew off.Mr*** also informed the service manager that before he contacted the dealership about his concern he had in fact contacted his insurance company and a collision center.Mr*** is wrong about the sequence of events in his claim against the dealershipThere are records of when he contacted his insurance company and the collision centerHe contacted Leon Shapiro Motors AFTER trying to get this covered by his insurance.The dealership was in fact still willing to help Mr*** with his and his wife's concernThe service manager contacted Chrysler Corporation Friday March to see what can be done for Mr.***In observance of Good Friday the warranty center was closed for the day.On Monday March Mr*** called the service manager to check the status of his concern.The service manager informed Mr*** that he did not have an answer yet for his concernMr.*** states that this is a simple warranty issue and in fact this is notThe service manager informedMr*** that this may take some time but was actively pursuing a resolution from Chrysler.Mr*** then in turn "went to war" on the service managerHe was vulgar, rude and used profanity in a violent mannerThe service manager informed Mr*** that he did not have to listen to this that when Mr*** calmed down then he should call back when he is ready to talk constructivelyThe service manager is instructed to end communication when abusive language and treatment is used.Mr*** then sent myself Todd *** a series of texts using the same type of foul language andabuseThese texts can and will be transcribed if needed.Mr*** discussed the matter with the service managerThe service manager informed Mr*** that we can still help himThe service manager asked me to contact Mr*** and ask him what the current mileage is on the Jeep so that we may find a resolutionAttached is the repair order dated March 28, that is still open proving the dealership's willingness to help Mr***Mr*** responded to Mr*** text that was sent Monday after all of the abuse that wereceived "I'm all done with you and your people." The content of these texts are abusive and hurtful asall we are trying to do is help Mr*** as we have done so many times in the past.Mr*** had the vehicle repaired and demanded $in another abusive text sent to Mr***Mr*** did not respond to this text because the dealership and myself feels that Mr*** shows no respect or remorse in his attempts to come to a resolutionAgain, this is not a simple warrantyissueThe dealership understood Mr***'s situation but it wasn't up to the dealership to warrantythis itemThat is Chrysler Corporation's decisionMr*** did not give the dealership a fairopportunity to help him.If the dealership were to, on its own put in a warranty claim for this issue, the stated amount to fix andrepair Mr***'s concern would be $1,as stated in the warranty bulletin by ChryslerIf the dealership had warrantied the repair and then Chrysler were to deem it not "fit under warranty guidelines" then the dealership would be charged back $,850.00.Mr*** called the dealership to speak with Mr*** on April 1, Mr*** returned Mr.***'s call promptly and left a message for himThis series of phone calls took place twiceMr.*** also told Mr*** to call his cell phoneMr*** did not attempt to reach out to Mr.***Why would Mr*** contact the dealership for assistance on April 1, when the letterand claim he submitted to the Revdex.com was dated March 31, 2016?Enclosed is the history of Ms*** vehicleThis Jeep was received on dealer trade from Fredonia Chrysler Jeep in Fredonia, NY on January 14, as shown on the vehicle history report on page 2.This dealership is approximately miles from Leon Shapiro MotorsThe vehicle had miles on it when it was inspected on February 12, due to the new sale of the vehicle to Ms***The Jeep was delivered to Ms*** to her home at *** *** ** *** ** *** on February 15, 2016.This is approximately milesThe vehicle has been driven approximately miles before delivery to Ms*** with no occurrence of a issue to the window/panelBecause Mr*** would not inform Mr*** of the mileage on the vehicle on Monday March 28, 2016, it is safe to say the vehicle has more than miles on it since delivery on February 15, There had been no occurrence with a faulty window/panel UNTIL Ms*** had attempted to open window/panel and not secure it properly Mr*** states that he has had several issues with this dealership in the pastMr*** takes offense to this notionEnclosed is a small history of Mr***'s service historyThe repair orders definitively shows the willingness to help Mr*** with his service needsThis dealership has sold Mr*** for yearsThe amount of praise that he bestows upon us each and every visit is not to go unnoticed" Make sure you tell the guys ( service staff ) they are awesome!" He states this regularly.Mr*** receives preferential treatment each and every time he contacts the dealership whether it be for service needs or the sale of a new vehicle This dealership prides itself on excellent customer serviceGoing above and beyond for the customeris what Leon Shapiro Motor Sales stands forThis dealership takes offense to Mr***'s claims.This dealership feels strongly Mr*** is not entitled to anything due to his claims, his lack of integrity and his unruly behaviorSincerelyTodd ***VP Leon Shapiro Motor Sales, Inc

On Saturday, 01/07/2017, we entered into an agreement for a lease on a *** *** Up to Mr***'This finalized a negotiation with the *** family that took place over a week.At that time the question was proposed if we could "throw in Adaptive Equipment, A Tonneau Cover"We had come
to a final price with no more room for discountSubsequently we set the delivery up for later that week on Wednesday 01/11/2017.We were then asked by the ***'s if we could take their old car In trade to lower the lease paymentThe trade was a year old *** *** We told them that If It ran good and was not rusted out it would be worth no more than $'That was on Monday 1/9/We had asked to see the carThey said they would bring it down within the next dayOn Tuesday 01/10/we received a phone call from the ***'s advising that the *** was sitting across the road from our service departmentWe did not have the keys; they dropped It off the night before.Our wholesaler looked at the car that day and stated no more than $if it runs good.Again we did not have the key to get In the car to start it.The ***'s stated they would bring the keys down.By Wednesday 01/11/we still did not have the keys, but the delivery was set up for 4:that dayMrs*** called to state.that her husband had to work late and wanted to pick the truck up 'Thursday.By Thursday still no keysThe ***'s came in after dark to pick up the new truckIt was then they gave us the keys to the ***, Upon coming in to my office Mr*** stated that he wanted us to throw In the Tonneau cover, and I told him we could not do thatHe stated that he would cancel the deal If we did not give the Tonneau cover to himI then got up from my desk and offered my hand to Mr*** and thanked him for the opportunity to do business with the ***'s again, but I could not give him any further equipment or discountHe then relented and sat down to sign the contractThey took delivery that evening and finally gave us the keys,The next morning we unlocked the *** where they had left itWhen starting the car It ran so rough I could barely get the car to moveI gave the keys to our service deptto see what the problem wasInitially it was thought that it might be an electrical coilI contacted Mrs*** to advise her of the problem that morningShe was concerned, I told her I hoped that in fact it was a coil,and I would call her backWe had no plans to charge the ***'s for any diagnostic work we did that dayUnfortunately the car was diagnosed with a bad engineSomeone had checked the compression In the engine before it was traded in oil is squirted Into the cylinder and then the compression Is checked.There was plenty of telltale oilWe contacted Mrs*** that day, Friday 01/13/to advise her of the problemThe following day on Saturday, 01/14/I told her that if they wanted to take the car back and give us a check for $to make up the differenceIf they chose to leave it we could only get $from the wholesaler and they would need to pay the difference of $350.At no time were we going to re-sell the year old car even if the engine was not badWe do not deal in older cars, What the ***'s were upset about was the fact the $for the *** was after the final priceThat was the same as putting $in cash down.In New York State you cannot trade in an automobile with a damaged engineIf we had the keys early in the week of delivery, we may have avoided any problemThis dealer certainly would not want to enter Into a new transaction with this type of problem.In closing we have always treated the *** family very wellFor a long time we have supplied tickets to the Syracuse Crunch Games with no chargeHopefully this will clear up any issues regarding the ***'s issue.Michael ***, Sales Manager

I’m writing a response to Mr. [redacted]s reply on complaint ID #[redacted].  For your information, Mr. [redacted]’s letter of response is inaccurate.  I made the deal on Monday, 1/9/2017.   I bought the 2002 Sebring down on Tuesday, 1/10/2017 at 7 pm,  when my son got out of work. On Wednesday, 1/11/2017,  Mr. [redacted] had phoned me and said that he had gotten the snow off the car, and started it and it was running rough. He said the mechanic looked at it,  and said it was most likely a coil issue and a part was ordered.  The keys to the vehicle were there on Tuesday, 1/10/2017 in the gas tank, and Mr. [redacted] knew that.  I would not wait until I picked up the new truck to hand over the keys.  That would be totally ludicrous.  I signed all paperwork and picked up the new Ram truck on Thursday, 1/12/2017.  On Monday, 1/16/2017,  is when Mr. [redacted] phoned and informed me that the coil wasn’t the issue,  and that I had to pay the $350 for the difference.  I had then asked Mr. [redacted] if I could roll the $350 into the lease, and he said no I could not due to the lease agreement being signed and fully completed.  New York State also has a law that a dealer should not hold back a new registration on a new vehicle that the buyer purchases, and this was done by Mr. [redacted].  We had to go online and purchase a new registration so we would be in compliance.  Not sure where to go from here.  Thanks. [redacted]