Leonard Evans, Inc.

Complaint: [redacted]I am rejecting this response because: they never contacted  us besides 2 times. There was a payment plan sent they said they did there books fir the year and wete,sending it to collections and yes we did call and,complain  and a few times we never got a call back. There us no mr. [redacted]. If they supposed  to send it to collection  we never got or heard anything. They screwed us,over  with a vehicle that needs,work. The salesman lied and tricked into signing  that paper.  Still not our fault they didn't do the research. We have out over 1,000 into the car that's way more than owed. They are not willing to work with us and not care about our concern.  
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: we did contact lenord evans. We had a payment plan set up with them. We have never heard anything from a collection agency. We want contact and to let us know who its thru. This is beyond words to express how we feel. We just want information and they wont contact or help us to resolve this issue. 
Sincerely,
[redacted]

February 16, 2017 Revdex.com Serving Alaska, Idaho, Oregon, Montana, Washington, Western WyomingPO Box 1000Dupont, WA 98327 Attn: [redacted], Resolutions Consultant RE:  [redacted]/[redacted]...

[redacted]                                   ...⇄ ID# [redacted]  Dear Ms. [redacted], I am in receipt of the continued complaint filed from [redacted] which was received via email on 02/15/17.     In response, to their continued concerns, here is our final response to this matter:  On January 6, 2017, we turned their account balance remaining of $309.45 over to a Collection agency.      Leonard Evans Used Car Superstore feels that we did everything possible to try and work with these customers as we understand that life sometimes is complicated.  After a 7 month period, it was decided to turn them over to collection.  It is interesting to note that at NO TIME, did we ever hear a complaint from either party regarding anything wrong with this vehicle until after their account was turned into collection.      We try hard to keep our customers happy but, unfortunately, in this case, the final result did not end up how the customer wished it would have.   We feel that it is a reasonable assumption to conclude that any debt owed for over 7 months to a business, with little to no efforts made for paying that debt, would be turned over to a Collection agency.   ·         Credit Bureaus are independent agencies.  They have strict regulatory guidelines as to how they handle, receive and report their information. After an Assignment of Debt to a Collection agency, any adverse reporting is done by the Collection agency not by us.   The customers will have to deal directly with the collection agency as to how to settle their debt owed. Sincerely, ~ The Leonard Evans Management Team

Review: When buying a car from them, they printed the Carfax for me and it mentioned some recalls had been issued on the car. I asked them if these had been completed and they told me that they had. Specifically, "if it appears on that print out it's been done." Flat-out lie. As I was about to drive off the lot I realized a tail light was out. The sales agent told me he'd schedule an appointment to change it, free of charge. After two appointments where they couldn't figure out what was wrong, I looked the car up myself on the GM recall website. All the recalls that they'd told me were fixed showed up as incomplete. Including problems with the power steering, brake lights, etc. and some real safety issues. My number one priority when loo[redacted] for a vehicle was saftey. Because of their deceit I was tricked into buying a product I would never have purchased if they had been responsible business people.Desired Settlement: The business needs to make a commitment to honesty. It's unreasonable and dangerous to lie to people about safety issues surrounding cars. Car crashes kill thousands of US citizens every year. Lying about the cars they sell prevents people from ta[redacted] the necessary steps to ensure the safety of their vehicles and the families they transport in them. As a respected dealer in Wenatchee, [redacted] needs to make a commitment to transparency. I want them to make a public apology on their website for selling unsafe cars, and I want them to initiate a "standard checklist" for which they can be held accountable. Suggestions include specifying the safety checks they perform on all vehicles before they sell them, including verifying recalls.

Business

Response:

[redacted] USED CAR SUPERSTORE

March

17, 2014

Revdex.com

Serving E WA, N ID & MT

Attn: [redacted], Resolution Moderator

RE: [redacted]

ID# [redacted]

Dear

Mr. [redacted],

I am

in receipt of the complaint from [redacted] that was received via email on 03/16/14.

I

appreciate the information from the complainant because, quite frankly, if we

don’t know about any problems, we cannot find a satisfactory resolution for

them.

After

reviewing the complaint received, I understand that Ms. [redacted] purchased a 2006

Chevrolet Malibu Maxx from our dealership on 1/23/15.

In

pulling all service records from our “safety” inspection on this vehicle, we

show documentation that we replaced the left rear park lamp, installed 4 new

tires, lubed the steering shaft, and fixed the lower control arm assembly and

driver’s side tie rod end before this vehicle was put on the lot for sale. The total shop bill was $894.70.

Safety is of major importance to our dealership. Ms. [redacted] claims that it is “unreasonable and dangerous to lie to people about

safety issues surrounding cars.”

We

agree with this statement and that’s why we do pre-sale service inspections on

all our vehicles. Our dealership goes through

standard protocols every time a vehicles comes into our inventory to ensure safety

& drivability concerns.

Leonard

[redacted] Cars is offering to help Ms. [redacted] get her vehicle recalls checked and

fixed by an authorized local Chevrolet dealer who can perform those specific recalls

relating to her vehicle. As Leonard

[redacted] Cars is not a new car dealer,

we are not authorized to perform any type of manufacturer recalls, no matter

what make or model. We have made phone

calls on Ms. [redacted]’s behalf to see what can be done to take care of her

concerns. Our service manager will personally set up an appointment at the

customer’s convenience to have any open recalls fixed.

We

try hard to keep our customers happy and we hope that this will be received in

the spirit intended.

With

Warm Regards,

~Leonard

[redacted] Management Team

SALES PARTS SERVICE COLLISION

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] did not address my main issue, which was their dishonesty. They merely offered to do what they should have done in the first place. Ordering the recall parts now cost them nothing, and only served to cause delay and confusion since I was already in the process of having the car fixed. Ms. [redacted] states that "[[redacted] does] pre-sale service inspections on

all our vehicles. Our dealership goes through

standard protocols every time a vehicles comes into our inventory to ensure safety

& drivability concerns." However, she does not elaborate on what those "standard protocols" are, showing that [redacted] has made no commitment to be more transparent concerning their methods of approving cars for resale. The fact that they took in a car which they had no way of fixing since, they admit, "we are not authorized to perform any type of manufacturer recalls, no matter

what make or model" makes it clear that they will continue to take in sub-par vehicles and purposely mislead people in order to sell them. Until [redacted] elaborates on their "standard protocol" for verifying a vehicle's "saftey and drivability" on their website, and promises publicly that they will honestly disclose the problems with a vehicle if they can't fix them this complaint remains unresolved.

Regards,

Business

Response:

April 8, 2015Revdex.com Serving E WA, N ID & MTAttn: [redacted], Resolution Moderator[redacted]

[redacted] Re: [redacted] ID# [redacted] Dear. Mr. [redacted], Thank you for your follow up regarding Ms. [redacted]'s Concern. As I mentioned in my previous correspondence to your organization, [redacted] Cars does follow a standard protocol when vehicles arrive upon our lot for safety inspections.We check the following items: Power Steering Fluid, Transmission Fluid, Brake Fluids, Differential Fluids, Clutch Fluids, Coolant, Windshield Washer Fluids, Air Filters, Radiator Hoses, Shocks & Struts, Brake Hoses, Brake Pads/Shoes, Drive Belts,Exhaust, Battery Connections, Tire Wear, CV Boots, Fill Tire Pressures, Air in Spare, Headlamps, Signals, Brake/Tail Lights, and Wiper Blades. In Ms. [redacted]'s vehicle, we also provided a detailed listing of what items were taken care of on her vehicle before it was sold, and I will state the itemization listing again:We replaced on the 2006 Chevrolet Malibu with 83,517 miles on it - the left rear park lamp, installed 4 new tires, lubed the steering shaft, and fixed the lower control arm assembly and driver's side tie rod end.The total shop bill was $894.70.If this does not demonstrate concern for our customer's well-being, I am not sure what else would.Safety is important to us; it has been for over 55 years of being in business in the Wenatchee Valley.We do strive to take care of each and every customer to the best of our ability. Sincerely,[redacted] ~ [redacted] Management Team

Review: Explanation of complaint:

I purchased A 2008 Ford F150 from this dealer on 10/27/14. It was financed by Sound Credit Union in Tacoma. All was fine with the purchase until I/we were handed the (1) key to the vehicle. We asked about a second set of keys. The salesman, [redacted], agreed to contact the previous owner. I was to contact [redacted] and that he would provide the keys. Mr [redacted] told me I could go to the local Ford Dealer for a new key. It would cost $20 fot the key and $70 to program it. The tag on the keys provided claimed that iy was set one of two. I ha keys,d given them two keys for the 99 Suburban I had traded in. Keys are not simple as they used to be.

I contacted Sound Credit Union and told them of my problem with the keys and asked for their assistance in procuring the key or to at least contact the dealer with a simple request to provide the second set of keys that the provided key/remote tag that was referred to on the yellow tag attached to the keys.

Sound Credit Union refused to be of any help claiming that I had signed the contract and had no legal basis to expect the keys The also told me that they would fund the contract with Leonard Evans and that I was responsible for the payments of the loan. As if, I would not!

I know this is not a major concern and that your office is very busy with more important issues. I do think that there is so much lack of integrity and honesty with business transactions that it is important to voice ones expectations of fair, honest and even courteous interaction with buyer/seller expectations.Desired Settlement: I would like the key and remote for the vehicle purchased as noted to be available as noted on the provided key set.

Business

Response:

Dear [redacted],

I have notified the salesmen involved in this matter regarding [redacted] and his key issue. As of today, 11/5/14, they have procured the 2nd keyset from the truck's previous owner and they will be UPS'd out to Mr. [redacted].

It is being sent with a signature required, so we will know he received it. If you have any other questions, please let me know.

Sincerely,

[redacted],

Leonard Evans Cars

###-###-####

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

The second set of keys (2 of 2) was received Friday, Nov. 7. The second set of keys was complete and included the key for the canopy on the truck. No matter what was required all the time, effort and expense is appreciated. I am happy and although this process was not favorable by the dealer, I hope they are also happy. Thanks!

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,