February 16, Revdex.com Serving Alaska, Idaho, Oregon, Montana, Washington, Western WyomingPO Box 1000Dupont, WA Attn: [redacted] ***, Resolutions Consultant RE: [redacted] ***/*** [redacted] ID# [redacted] Dear Ms***, I am in receipt of the continued complaint filed from [redacted] which was received via email on 02/15/ In response, to their continued concerns, here is our final response to this matter: On January 6, 2017, we turned their account balance remaining of $over to a Collection agency Leonard Evans Used Car Superstore feels that we did everything possible to try and work with these customers as we understand that life sometimes is complicated After a month period, it was decided to turn them over to collection It is interesting to note that at NO TIME, did we ever hear a complaint from either party regarding anything wrong with this vehicle until after their account was turned into collection We try hard to keep our customers happy but, unfortunately, in this case, the final result did not end up how the customer wished it would have We feel that it is a reasonable assumption to conclude that any debt owed for over months to a business, with little to no efforts made for paying that debt, would be turned over to a Collection agency · Credit Bureaus are independent agencies They have strict regulatory guidelines as to how they handle, receive and report their informationAfter an Assignment of Debt to a Collection agency, any adverse reporting is done by the Collection agency not by us The customers will have to deal directly with the collection agency as to how to settle their debt owedSincerely, ~ The Leonard Evans Management Team
Complaint: [redacted] I am rejecting this response because: we did contact lenord evansWe had a payment plan set up with themWe have never heard anything from a collection agencyWe want contact and to let us know who its thruThis is beyond words to express how we feelWe just want information and they wont contact or help us to resolve this issue Sincerely, [redacted] ***
February 16, Revdex.com Serving Alaska, Idaho, Oregon, Montana, Washington, Western WyomingPO Box 1000Dupont, WA Attn: [redacted] ***, Resolutions Consultant RE: [redacted] ***/*** [redacted] ID# [redacted] Dear Ms***, I am in receipt of the continued complaint filed from [redacted] which was received via email on 02/15/ In response, to their continued concerns, here is our final response to this matter: On January 6, 2017, we turned their account balance remaining of $over to a Collection agency Leonard Evans Used Car Superstore feels that we did everything possible to try and work with these customers as we understand that life sometimes is complicated After a month period, it was decided to turn them over to collection It is interesting to note that at NO TIME, did we ever hear a complaint from either party regarding anything wrong with this vehicle until after their account was turned into collection We try hard to keep our customers happy but, unfortunately, in this case, the final result did not end up how the customer wished it would have We feel that it is a reasonable assumption to conclude that any debt owed for over months to a business, with little to no efforts made for paying that debt, would be turned over to a Collection agency · Credit Bureaus are independent agencies They have strict regulatory guidelines as to how they handle, receive and report their informationAfter an Assignment of Debt to a Collection agency, any adverse reporting is done by the Collection agency not by us The customers will have to deal directly with the collection agency as to how to settle their debt owedSincerely, ~ The Leonard Evans Management Team
Complaint: [redacted] I am rejecting this response because: we did contact lenord evansWe had a payment plan set up with themWe have never heard anything from a collection agencyWe want contact and to let us know who its thruThis is beyond words to express how we feelWe just want information and they wont contact or help us to resolve this issue Sincerely, [redacted] ***