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Revdex.com: This letter is to inform you that Apple Dentist - Corporate Office has not carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/31/and assigned ID [redacted] Regards,

Revdex.com of Metropolitan Houston WLoop South, Ste1200, Houston, TX Phone: (713)867-/ Fax: (713)867- April 18, RE: Complaint Submitted by [redacted] Case #: [redacted] Amount in Dispute: $1, DOS: 05/16/ Dear Dispute Resolution Team, This letter serves as the response to a customer complaint that we received on the above patientBelow is a brief synopsis of the customer dispute Patient/Client came to Apple Dental Dairy Ashford located at Westheimer Rd, Houston, TX on May 16th of for treatment from Dr [redacted] Valdez First off, we would like to apologize for any inconvenience the patient feels that she might have sufferedWe would like to note that Ms [redacted] has a $3,charge from [redacted] , not from [redacted] Unfortunately, [redacted] dissolved in February of We would also like to note that this charge of $3,is from May of 2013, over four (4) years ago, and not from February of So, the reason Ms [redacted] is being charged such a high interest rate is because she is two (2) years past the promotional deferred interest period Next, we would like to address Ms [redacted] frustration with Ms [redacted] Though Ms [redacted] works for our corporate office, she is not the one who handles patients’ disputes She tries the best that she can to get patients the information they need so they can file their disputes correctly [redacted] no longer exists Ms [redacted] must contact the collection company currently holding her financing in writingOnce she has disputed with that company directly in writing, then they will reach out to us, and we will be able to resolve this issue immediately I have included the following: Revdex.com Complaint Notification Patient/Clients Response Thank you, Mr [redacted] Office Manager (281)820-Fax: (281)920-

Please see attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have been trying to get this resolved for over a year now and no one would help at Apple Dental, now that the company has changed they are trying to wash their hands of it they should have done it when I requested it and it would have been done

This response from Apple Dentists was answered and faxed TWICE to the Revdex.com on 10/20/to 713-867- The patient received a credit refund of $1,instead of the actual $1,owed to Ms [redacted] 's [redacted] account the very next day on 10/21/ I have attached proof of the fax confirmations and the response once again: Apple Dental Dairy AshfordWestheimer RdHouston, TX 77077Phone (281) 820-3400/Fax (281)920-Revdex.com of Metropolitan HoustonWLoop South, Ste1200Houston, TX 77027Phone: (713)867-/ Fax: (713)867-October 17, RE: Complaint Submitted by [redacted] Case #: [redacted] Amount in Dispute: $2, DOS: 07/31/Dear Dispute Resolution Team, This letter serves as the response to a customer complaint that we received on the above patientBelow is a brief synopsis of the customer disputePatient/Client came to Apple Dental Dairy Ashford located at Westheimer Rd, Houston, TX on July 31st of for an exam by DrSophie ***First off, we would like to apologize for any inconvenience the patient feels that she might have sufferedDrSophie [redacted] was the original tending physician for this patient, but in August of Dr [redacted] had an out-of-state medical emergency and will not be able to return until March of Due to this unexpected emergency, Dr***’s patients had to be re-scheduled with different doctors so that they may continue their treatment with minimal hassle Ms [redacted] expressed some distaste with her crownIt was noted that the first crown we received from the lab was not suitable to the patient’s mouth; so, we sent the crown back to be fixedSince the crown was not suitable, we sent it back to the lab for adjustment, at no extra charge; unfortunately, this meant that Ms [redacted] would have to wait another couple of weeks before she would have her new crown deliveredWhen the crown was delivered the second time the patient stated she was satisfied with the fit, color and shape as indicated in the doctor’s notesA shade test is always performed before the crown is sent to the labThe patient also made a complaint to the fact that she did not receive her bill on timeLet it be known that the patient’s themselves fill out the applications for financing companies and we forward those applications to the financing companiesTherefore, the office is not responsible for where the statements are mailedWe are not a part of that processThe last time the patient came into our office was on 10/16/for an orthodontic consultationOur records indicate that the patient is owed a refund of $1,As a professional courtesy we will waive the fee of $for the orthodontic records that were taken on 10/16/A refund of $1,will be processed for Ms [redacted] either on or before October 28, I have included the following: Revdex.com Complaint Notification Patient/Clients Response Thank you,Moon [redacted] Office Manager(281)820-Fax: (281)920-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11860201, and have determined that this proposed action would not resolve my complaint
[Thanks but a copy of the doctor's notes will suffice]
Regards,

Revdex.com of Metropolitan Houston WLoop South, Ste1200, Houston, TX Phone: (713)867-/ Fax: (713)867- July 28, RE: Complaint Submitted by Tomeka *** Case #:*** Amount in
Dispute: $3,500.00 DOS: *** Dear Dispute Resolution Team, This letter serves as the response to a customer complaint that we received on the above patientBelow is a brief synopsis of the customer dispute Patient/Client and her son and niece came to Jones Dental located at Jones Rd, Houston, TX on February 20th of for orthodontic treatment from DrJulian *** First off, we would like to apologize for any inconvenience the patient feels that she might have sufferedMs*** brought in her niece on 02/20/for an orthodontic consultation and again on 02/26/for general workThe total amount for services rendered for her niece was $645.00, Ms*** wrote checks to pay for her niece’s treatmentThe office later went to deposit the checks and was informed that the checks had stop payments on them issued by Ms***sDue to these stopped payments not only did the office not receive the $for the services rendered on Ms***’s niece, but we were also charged with a return check fee of $Please note that the office did not find out about the stop payments on the checks until 03/15/ Ms*** returned on March 14, with both her niece and her son to begin ortho treatment for all three patients (the office had not found out about the stop payments at this point)The cost for ortho treatment for Ms*** and her son was $2,per patient, (we would like to note that this is a very reasonable price for orthodontic work) equaling a total of $4,for treatmentOn 03/15/the office found out about the stop payments on the checks for Ms***’s niece’s treatmentUpon discovering this, the office contacted Ms*** to inform her that she would have to pay for her niece’s treatment some other waySubsequently Ms*** did not show up for her niece’s appointment on 04/11/and stopped bringing her niece in for treatment (note, this does not absolve the debt owed)Ms*** and her son both returned to the office several times for their orthodontic adjustments, with the last one being on 05/20/As of 05/20/Ms*** had paid $3,300.00, not $3,as she claims, for the orthodontic treatment for her and her sonThis left Ms*** with a remaining balance of $1,369.00, $for remaining ortho plus the $still owed for her niece’s treatment Against dental advice, Ms*** took it upon herself to go to another provider, who is not an associate of ours, and have her braces debonded prematurelyWhomever this other provider was not only debonded Ms*** months before her orthodontic treatment was complete, but they also did not provide Ms*** with retainers, which is against standard of careOnce you debond and do not have retainers in place, your teeth are likely to begin to shift back to the way they were before orthodontic treatment Ms*** returned to our office on 05/26/to try and restart only her ortho treatmentUnfortunately, due to her non-compliance and the fact that her braces were removed, Dr*** could not continue her treatmentSince Ms*** no longer had braces, Dr*** was going to have to all his initial work and would have to assume more risk since the patient’s teeth had shifted from having the braces removed prematurelyDr*** estimated it would take an additional months or more to finish Ms***’s treatmentDue to this extension in treatment, Ms*** was told she would have to pay On 05/26/Ms*** agreed to a new orthodontic agreement agreeing to pay for the additional or more months of treatment and her retainersIn the new agreement, Ms*** agreed to pay a monthly adjustment fee for her additional ortho treatment; however, on 06/and 06/Ms*** breached the agreement and refused to pay her monthly adjustment feeMs*** was very hostile towards our staff, so much so that she was asked to leave the office As it stands, Ms*** still owes Jones Dental $for the two stop payment checksAlso, we have extended the offer to Ms*** to return to our office and remove her and her son’s braces free of charge, if she wishes to discontinue their ortho treatment and we will seat retainers I have included the following: 1. Revdex.com Complaint Notification 2. Patient/Clients Response Thank you, Nedet *** Office Manager Phone: (281) 894-Fax: (281) 894-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I've received two emails one indicating that I will receive only $back and the other said $back I just want a clear understanding of which one I would receive please because I never got to see the ortho A

Tell us why here...Revdex.com of Metropolitan HoustonWLoop
South, Ste1200Houston, TX 77027Phone: (713)867-/ Fax: (713)867-4947 June 2, 2017 RE: Complaint Submitted by R*** Oaks Case ***Amount in Dispute: $11,100.00 DOS: 06/12/2016 Dear Dispute Resolution Team, This letter serves as the response to a customer complaint that we received on the above patientBelow is a brief synopsis of the customer dispute. Patient/Client came to Apple Dentists located at Bellaire Boulevard, Houston, TX on June 12th of for general and orthodontic treatment from DrJolie Chu First off, we would like to clarify what MrOaks stated about the amount he paid to Apple DentistsMrOaks entire treatment plan was for $22,000.00, of which he has paid $11,The way that MrOaks stated it, it seemed like he had paid us $22,already, but such is not the case. The treatment rendered thus far to MrOaks exceeds the amount that MrOaks has paid. In fact, there is a balance on the account. Next, we would like to address MrOaks’ concern about his “rapidly receding” gumsDrJolie Chu, although a good General Dentist, does not perform gum grafts and informed MrOaks that to have a gum graft done he would need to see a periodontist, a specialist. This response seemed to upset MrOaks, and he became combative with DrChu and argued a bit. Therefore, DrChu left the room and informed the front desk that she did not feel comfortable working on an aggressive patient. DrChu felt threatened. The next issue we would like to address is the claim that MrOaks made about calling me, Shawn Nguyen, times since our meeting at 4:pm on May 30th. MrOaks did not have a scheduled appointment to meet with me (I am based in San Antonio, not Houston) but I went out of my way to meet him in Houston to try and settle any issues he may have had with our officeI spoke with MrOaks in personWe concluded our meeting on Tuesday evening, and I informed MrOaks that I needed time to post audit his chart for all services rendered over the past year including how many months left for ortho treatment. The next day on Wednesday, I spent all day in meetings that could not be interrupted, but not once, did I receive a call from MrOaks on my personal cell nor my office direct line, which I offered to MrOaks. When I returned to my office on Thursday, I still had not received any calls from MrOaks, but I did however, receive this Revdex.com complaint. In any event, the Corporate Manager, Margarita, had been in contact with MrOaks since May 31st. Margarita offered MrOaks to have a free second opinion on his ortho treatment with DrNavarro either on Friday, June 2nd or Saturday, June 3rd. MrOaks did not show on either day There is no refund due Respectfully, S*** NguyenGeneral Office ManagerPhone: (*** Fax: (2***Email: ***

Patient received $1,600.00 credit back to [redacted] account.  The correct amount was $1,500.00, but refund was processed with incorrect amount of $1,600.00. We are not trying to recoup the additional mistaken amount of $100.00.  Thank you,  Shawn [redacted]

Apple Dentists can set up an appt with on next Sunday with Dr. Chu so that she can go over the entire treatment rendered for you and point out every tooth in which she rendered services.  Thank you, Shawn [redacted]

Revdex.com:
This letter is to inform you that Apple Dentist - Corporate Office has  not carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/31/2017 and assigned ID [redacted]
Regards,

Apple Dental Dairy Ashford 12601 Westheimer Rd, Houston, TX 77077 Phone (281) 820-3400/Fax (281)920-9343   Revdex.com of Metropolitan Houston 1333 W. Loop South, Ste. 1200, Houston, TX 77027 Phone: (713)867-9500 / Fax: (713)867-4947   April 10, 2017   RE: Complaint Submitted by [redacted]...

[redacted]                    Case #:[redacted] Amount in Dispute: $1,200.00                                   �...⇄ DOS: 02/19/2017   Dear Dispute Resolution Team,   This letter serves as the response to a customer complaint that we received on the above patient. Below is a brief synopsis of the customer dispute.   Patient/Client came to Apple Dental Dairy Ashford located at 12601 Westheimer Rd, Houston, TX 77077 on February 19th of 2017 for treatment from Dr. Daniel C[redacted]   First off, we would like to apologize for any inconvenience the patient feels that he might have suffered. We like our staff to be punctual, but unfortunately such cannot always be the case and so, we apologize if this caused any delay in treatment for Mr. [redacted]. If a manager, or any staff, is being disrespectful, then the patient should file a complaint with our corporate office so that we may take care of the disrespectful employee swiftly.  In this instance, the employee has been reprimanded.       Next, I would like to address Mr. [redacted] accusation of fraud.  The doctors do not bill their own work. They write down the services rendered in the progress notes, and then our billers bill the insurance companies for services that were notated in the progress notes. We would like it to be known we take cases of fraud very seriously and that Mr. [redacted] was never billed for any services he did not receive.   The last issue to address is Mr. [redacted] satisfaction with our office. Mr. [redacted] returned on April 8, 2017 to have treatment re-done by another provider, at no additional charge. After having his treatment done by another provider, we believe that Mr. [redacted] left our office satisfied with the services rendered, and he is to return to complete treatment.       I have included the following: 1.       Revdex.com Complaint Notification 2.       Patient/Clients Response Thank you,       Shawn N[redacted] General Manager (281) 820-3400 Fax: (210) 659-9548

Please see attached.

Revdex.com of Metropolitan Houston 1333 W. Loop South, Ste. 1200, Houston, TX 77027 Phone: (713)867-9500 / Fax: (713)867-4947   April 18, 2017   RE: Complaint Submitted by [redacted]             Case #:[redacted] Amount in Dispute:...

$1,500.00                                   �...⇄ DOS: 05/16/2013   Dear Dispute Resolution Team,   This letter serves as the response to a customer complaint that we received on the above patient. Below is a brief synopsis of the customer dispute.   Patient/Client came to Apple Dental Dairy Ashford located at 12601 Westheimer Rd, Houston, TX 77077 on May 16th of 2013 for treatment from Dr. [redacted] Valdez.   First off, we would like to apologize for any inconvenience the patient feels that she might have suffered. We would like to note that Ms. [redacted] has a $3,000.00 charge from [redacted], not from [redacted].  Unfortunately, [redacted] dissolved in February of 2017.    We would also like to note that this charge of $3,000.00 is from May of 2013, over four (4) years ago, and not from February of 2015.  So, the reason Ms. [redacted] is being charged such a high interest rate is because she is two (2) years past the promotional deferred interest period.   Next, we would like to address Ms. [redacted] frustration with Ms. [redacted]. Though Ms. [redacted] works for our corporate office, she is not the one who handles patients’ disputes.  She tries the best that she can to get patients the information they need so they can file their disputes correctly.   [redacted] no longer exists.  Ms. [redacted] must contact the collection company currently holding her financing in writing. Once she has disputed with that company directly in writing, then they will reach out to us, and we will be able to resolve this issue immediately.      I have included the following: 1.       Revdex.com Complaint Notification 2.       Patient/Clients Response Thank you,     Mr. [redacted] Office Manager (281)820-3400 Fax: (281)920-9343

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 I have been trying to get this resolved for over a year now and no one would help at Apple Dental, now that the company has changed they are trying to wash their hands of it.  they should have done it when I requested it and it would have been done.

This response from Apple Dentists was answered and faxed TWICE to the Revdex.com on 10/20/2016 to 713-867-4947.  The patient received a credit refund of $1,600.00 instead of the actual $1,500.00 owed to Ms. [redacted]'s [redacted] account the very next day on 10/21/2016.  I have attached proof of...

the 2 fax confirmations and the response once again: Apple Dental Dairy Ashford12601 Westheimer RdHouston, TX 77077Phone (281) 820-3400/Fax (281)920-9343 Revdex.com of Metropolitan Houston1333 W. Loop South, Ste. 1200Houston, TX 77027Phone: (713)867-9500 / Fax: (713)867-4947 October 17, 2016 RE: Complaint Submitted by [redacted]       Case #:[redacted]Amount in Dispute: $2,800.00                                   �...⇄ DOS: 07/31/2016 Dear Dispute Resolution Team, This letter serves as the response to a customer complaint that we received on the above patient. Below is a brief synopsis of the customer dispute. Patient/Client came to Apple Dental Dairy Ashford located at 12601 Westheimer Rd, Houston, TX 77077 on July 31st of 2016 for an exam by Dr. Sophie [redacted]. First off, we would like to apologize for any inconvenience the patient feels that she might have suffered. Dr. Sophie [redacted] was the original tending physician for this patient, but in August of 2016 Dr. [redacted] had an out-of-state medical emergency and will not be able to return until March of 2017. Due to this unexpected emergency, Dr. [redacted]’s patients had to be re-scheduled with different doctors so that they may continue their treatment with minimal hassle.  Ms. [redacted] expressed some distaste with her crown. It was noted that the first crown we received from the lab was not suitable to the patient’s mouth; so, we sent the crown back to be fixed. Since the crown was not suitable, we sent it back to the lab for adjustment, at no extra charge; unfortunately, this meant that Ms. [redacted] would have to wait another couple of weeks before she would have her new crown delivered. When the crown was delivered the second time the patient stated she was satisfied with the fit, color and shape as indicated in the doctor’s notes. A shade test is always performed before the crown is sent to the lab. The patient also made a complaint to the fact that she did not receive her bill on time. Let it be known that the patient’s themselves fill out the applications for financing companies and we forward those applications to the financing companies. Therefore, the office is not responsible for where the statements are mailed. We are not a part of that process. The last time the patient came into our office was on 10/16/2016 for an orthodontic consultation. Our records indicate that the patient is owed a refund of $1,500.00. As a professional courtesy we will waive the fee of $150.00 for the orthodontic records that were taken on 10/16/2016. A refund of $1,500.00 will be processed for Ms. [redacted] either on or before October 28, 2016. I have included the following:1.       Revdex.com Complaint Notification2.       Patient/Clients Response Thank you,Moon [redacted]Office Manager(281)820-3400 Fax: (281)920-9343