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Leonardo Furniture

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Reviews Leonardo Furniture

Leonardo Furniture Reviews (2)

Review: In October we purchased a bedroom set from [redacted] Furniture in Rego Park, NY. I noticed the day after the furniture was delivered, that some of the drawers didn't close flush with the face of the dresser. As I further inspected the furniture I noticed that there was a crack on the headboard, there was a nail coming through the bottom of one of the tall dresser drawers. Almost all of the plastic guides that help slide the drawers in and out smoothly were screwed in incorrectly, and one of the nightstands was very wobbly and missing one of the plastic guides. I called the company that same day and spoke to "[redacted]" and told him he had to send someone to fix the defects. After arguing with me about how I was the only one who had ever complained about his furniture, he finally said he would send someone. About a week later someone came and saw for themselves what I had complained about. They replaced the night stand and fixed the plastic guides. But the two bottom drawers in the dresser could not be fixed because there is a defect with the furniture. So he took a picture and said they would get back to us. I told them we also need a new drawer for the tall dresser because of the nail coming through the bottom of the drawer. He took a picture of that also and said they would get back to us. They never called us back. Now, the hardware to open and close the drawers is falling off because the screws aren't long enough. I have been getting the run around from this company since I purchased the bedroom set in October. Nothing has been replaced and it's been five months. There's so much more to this complaint but I can't fit it all on this page.Desired Settlement: I want the drawers that are defective, and the hardware to be replaced. There is a one year guarantee on the furniture so I don't understand why the company is giving me such a hard time in replacing the drawers. If I can't get a resolution through Revdex.com then my next step is small claims court.

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Review: Salesman said furniture was 100% leather and when it was delivered it had a tag that said 8% leather, the delivery people weren't able to fit the sofa through the door so another person returned and cut the sofa into three pieces with a power saw and reassembled it, the bill of sale stated in that situation I would be able to be able to pick another piece of furniture and exchange it at my cost for delivery, I was not able to have that as an option salesman [redacted] refused to, I contacted Ashley furniture the manufacture and provided a video of the delivery, and they said this is not common practice in the industry and this will more than likely void my warranty.Desired Settlement: Replacement of damaged furniture

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Description: FURNITURE-RETAIL

Address: 61-35 Junction Blvd., Rego Park, New York, United States, 11374

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